375 Technical Manager jobs in Qatar

Join to apply for the Technical Account Manager - Offshore role at ABB

Join to apply for the Technical Account Manager - Offshore role at ABB

Get AI-powered advice on this job and more exclusive features.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities:

In this role, you will be responsible for sales of products/systems/services within a designated Qatar Oil & Gas offshore platform (PS1/PS2/PS3/PS4/Halul/NOC and Other offshore platform) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations.

The work model for this role (onsite)

This role is contributing to Process Automation Business Area based in Doha Qatar.

You will be mainly accountable for:

• Customer Support & Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.
• Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.
• Service Delivery & Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.
• Sales & Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.
  
  

Qualifications for the Role:

• Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation).
• Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry for process automation, including 5+ years either in Technical Account Management or Technical Lead or Engineering/Service Lead roles in Process Automation business is a Must-Have. (Candidates who work currently in Sales Manager roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered).
• Technical Process Automation Expertise: Strong hands-on technical experience with DCS, Safety Systems (ESD/FGS), SCADA/RTU, PMS/ELICS is a Must-Have along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation.
• Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.
• ABB Product Knowledge: Familiarity with ABB Energy Industries’ offerings in Oil & Gas and other process industries is a Preferred-to Have.
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

What we believe IN

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at ABB by 2x

Sign in to set job alerts for “Technical Account Manager” roles. Key Account Manager - Government / Public Sector Now Hiring: Solution Architect – Smart City Platforms TASMU Sales Engineer - Pumps, Compressors, and Valves Sales Engineer – Shutdown and Maintenance Services (SMS) - Doha, Qatar SALES ENGINEER (Architecture & Civil Design Background) Maintenance Support Instruments & Controls Engineer Maintenance Support Instruments & Controls Engineer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Overview

The Technical Success Manager (TSM) – Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr’s Care , Case Management , AI Automation , and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation—not just platform rollout—by aligning Sprinklr’s technology to the customer’s support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences.

What You'll Do

Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads.

Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals.

Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic.

Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.).

Customer Enablement

Develop and deliver scalable enablement plans for service ops, quality, and agent teams—ensuring alignment with process maps and internal KPIs.

Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking.

Identify early signs of stagnation, low adoption, or implementation gaps—build risk plans and mitigation steps based on CSP telemetry.

Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations).

Technical Escalations & Roadmap Influence

Serve as the escalation point for advanced Care/ CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer.

Feed field-level insights back into Sprinklr’s product development lifecycle—ensuring platform evolution matches client priorities.

Cross-Org Program Management

Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations).

Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment.

Required Qualifications

Bachelor’s degree in Business , IT, or related field; or equivalent work experience.

6+ years in enterprise service operations, CCaaS , or CX tech consulting.

Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices.

Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk).

Proven experience leading multi-year service transformation programs involving multiple business units and systems.

Strong capability in project/program management, stakeholder engagement, and technical solutioning.

Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts.

What Sets You Apart

Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare).

Prior hands-on implementation or optimization of Sprinklr Service modules.

Strong understanding of integration architectures—connecting CRMs, telephony, bot platforms, and analytics stacks.

Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics.

PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

#J-18808-Ljbffr

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities:

In this role, you will be responsible for sales of products/systems/services within a designated Qatar Oil & Gas offshore platform (PS1/PS2/PS3/PS4/Halul/NOC and Other offshore platform) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations.

The work model for this role (onsite)

This role is contributing to Process Automation Business Area based in Doha Qatar.

You will be mainly accountable for:

Customer Support & Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction. Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles. Service Delivery & Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders. Sales & Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the Role:

Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation). Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry for process automation, including 5+ years either in

Technical Account Management

or

Technical Lead or Engineering/Service Lead

roles in

Process Automation

business is a

Must-Have.

(Candidates who work currently in

Sales Manager

roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered). Technical Process Automation Expertise: Strong hands-on

technical experience

with

DCS , Safety Systems (ESD/FGS),

SCADA /RTU, PMS/ELICS is a

Must-Have

along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation. Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills. ABB Product Knowledge: Familiarity with ABB Energy Industries' offerings in Oil & Gas and other process industries is a

Preferred-to Have .

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

What we believe IN

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #J-18808-Ljbffr

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world. Denna position rapporterar till: Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities: In this role, you will be responsible for sales of products/systems/services within a designated Dukhan Industrial City (DIC) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations. The work model for this role (onsite) This role is contributing to Process Automation Business Area based in

Doha, Qatar .

You will be mainly accountable for: Customer Support & Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.

Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.

Service Delivery & Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.

Sales & Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the Role: Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation).

Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry for process automation, including 5+ years either in

Technical Account Management

or

Technical Lead or Engineering/Service Lead

roles in

Process Automation

business is a

Must-Have.

(Candidates who work currently in

Sales Manager

roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered).

Technical Process Automation Expertise: Strong hands-on

technical experience

with

DCS , Safety Systems (ESD/FGS),

SCADA /RTU, PMS/ELICS is a

Must-Have

along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation.

Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.

ABB Product Knowledge: Familiarity with ABB Energy Industries’ offerings in Oil & Gas and other process industries is a

Preferred-to Have .

More about us We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory What we believe IN At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök

att läsa mer om oss och se hur vår teknologi påverkar världen.

#J-18808-Ljbffr

Join to apply for the

Technical Account Manager - Offshore

role at

ABB Join to apply for the

Technical Account Manager - Offshore

role at

ABB Get AI-powered advice on this job and more exclusive features. At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities:

In this role, you will be responsible for sales of products/systems/services within a designated Qatar Oil & Gas offshore platform (PS1/PS2/PS3/PS4/Halul/NOC and Other offshore platform) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations.

The work model for this role (onsite)

This role is contributing to Process Automation Business Area based in Doha Qatar.

You will be mainly accountable for:

Customer Support & Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction. Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles. Service Delivery & Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders. Sales & Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the Role:

Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation). Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry for process automation, including 5+ years either in Technical Account Management or Technical Lead or Engineering/Service Lead roles in Process Automation business is a Must-Have. (Candidates who work currently in Sales Manager roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered). Technical Process Automation Expertise: Strong hands-on technical experience with DCS, Safety Systems (ESD/FGS), SCADA/RTU, PMS/ELICS is a Must-Have along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation. Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills. ABB Product Knowledge: Familiarity with ABB Energy Industries’ offerings in Oil & Gas and other process industries is a Preferred-to Have.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

What we believe IN

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ABB by 2x Sign in to set job alerts for “Technical Account Manager” roles.

Key Account Manager - Government / Public Sector

Now Hiring: Solution Architect – Smart City Platforms TASMU

Sales Engineer - Pumps, Compressors, and Valves

Sales Engineer – Shutdown and Maintenance Services (SMS) - Doha, Qatar

SALES ENGINEER (Architecture & Civil Design Background)

Maintenance Support Instruments & Controls Engineer

Maintenance Support Instruments & Controls Engineer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description

Overview The

Technical Success Manager (TSM) – Service

owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr’s

Care

,

Case Management

,

AI Automation

, and

Contact Center

solutions by acting as the technical face of the partnership. You would lead transformation—not just platform rollout—by aligning Sprinklr’s technology to the customer’s support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences. What You'll Do Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.). Customer Enablement Develop and deliver scalable enablement plans for service ops, quality, and agent teams—ensuring alignment with process maps and internal KPIs. Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking. Identify early signs of stagnation, low adoption, or implementation gaps—build risk plans and mitigation steps based on CSP telemetry. Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations). Technical Escalations & Roadmap Influence Serve as the escalation point for advanced Care/ CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer. Feed field-level insights back into Sprinklr’s product development lifecycle—ensuring platform evolution matches client priorities. Cross-Org Program Management Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations). Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment. Required Qualifications Bachelor’s degree in Business , IT, or related field; or equivalent work experience. 6+ years in enterprise service operations, CCaaS , or CX tech consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service transformation programs involving multiple business units and systems. Strong capability in project/program management, stakeholder engagement, and technical solutioning. Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts. What Sets You Apart Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare). Prior hands-on implementation or optimization of Sprinklr Service modules. Strong understanding of integration architectures—connecting CRMs, telephony, bot platforms, and analytics stacks. Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end. Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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استخدم الذكاء الاصطناعي لتقييم مدى ملاءمتك

احصل على مشورة مستندة إلى الذكاء الاصطناعي بشأن هذه الوظيفة وغيرها من الميزات الحصرية.

تسجيل الدخول للوصول إلى المشورة المستندة إلى الذكاء الاصطناعي

About Empire Coffee:

Empire Coffee is the first Qatari-owned specialty coffee brand, established with a vision to blend authenticity and innovation. We aim to deliver a world-class coffee experience rooted in Qatari culture. With a strong local foundation through our cafés and online platform, we are now preparing for the next phase: scaling our business model, expanding into the GCC and global markets, and exporting Qatari specialty coffee worldwide.

About the Role:

We are looking for an exceptional Operations Leader with a proven track record in business expansion and operational excellence. This role will be responsible for structuring the company’s operations, optimizing workflows, increasing revenue , and driving a strong, values-based internal culture.

Working closely with the founding partners, the Chief Operations Manager will lead the organization’s readiness for local and international growth.

Key Responsibilities: Business Expansion & Model Development

• Design and implement scalable operational systems across current and future branches and markets.
• Lead the company’s expansion strategy across the GCC and international markets (franchising, exporting, partnerships).
• Support the development of new product lines tailored for regional and global audiences.

️ Operational Optimization

• Analyze the current operational structure and implement standardized processes (SOPs).
• Build high-performing operations teams and management systems.
• Ensure consistent customer experience and product quality across all locations.

Revenue Growth & Sales Strategy

• Develop and execute commercial strategies in collaboration with the marketing and sales teams.
• Optimize the customer journey to increase average ticket size and customer retention.
• Drive incentive programs and sales initiatives to improve team performance.

Culture & Organizational Leadership

• Define and activate the company’s operational values and internal culture across departments.
• Foster a high-performance, professional, and innovation-driven work environment.

Qualifications & Requirements:

• Minimum 7 years of experience in operations leadership within the Food & Beverage sector.
• Proven success in business expansion (e.g., branch rollouts, franchising systems, export development).
• Prior experience working in Starbucks, McDonald’s , or similar highly structured, high-performance organizations.
• Documented track record of achieving measurable results (KPIs, expansion milestones, performance reports).
• Full proficiency in Arabic and English (spoken and written).
• Strong leadership, analytical, and strategic decision-making skills.
• In-depth understanding of the Qatari and GCC F&B market landscape.

What We Offer:

• A unique opportunity to co-build a Qatari brand with global ambitions.
• A dynamic, entrepreneurial work environment that values initiative and innovation.
• Competitive salary with performance-based incentives and potential equity or partnership opportunities.
• Direct access to company founders and involvement in strategic decision-making.

مستوى الأقدمية

• مستوى الأقدمية مدير تنفيذي

نوع التوظيف المهام الوظيفية

• المهام الوظيفية الإدارة و التصنيع

المجالات

• المجالات بيع الأغذية والمشروبات بالتجزئة

تزيد الترشيحات من فرصك في الوصول لمقابلة الوظيفة في شركة Empire Coffee، إلى الضعف

احصل على إشعارات بشأن وظائف Chief Operations Manager في الدوحة قطر .

نكشف عن معرفة المجتمعات بشكل جديد. يضيف الخبراء بيانات مباشرة في كل مقال بدأ بمساعدة الذكاء الاصطناعي.

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Job Function

Hospitality / Medicare / Account Management
Real Estate / Property

Skillset

PMS, reservations, Scheduling software, resort operations

Preferred Jobseekers

Jobseekers from any country; Locally available candidates only apply for this job; Only Nationals of the Country for which the Job is posted; Jobseekers from any Arab/Middle East country; Jobseekers from any GCC country; Jobseekers from any Western countries; Jobseekers from any European countries; Jobseekers from any Asian countries; Jobseekers from any African countries

Job Summary:
The Resort Operations Manager is responsible for overseeing the day-to-day operations of the resort to ensure an exceptional guest experience. This includes managing front office, housekeeping, food and beverage, maintenance, recreation, and other guest services. The role requires a hands-on leader who can drive operational efficiency, ensure high standards of service, and manage a diverse team.

Key Responsibilities:
Guest Services & Experience:
Ensure top-tier customer service is delivered across all departments.

Resolve guest complaints and issues promptly and professionally.

Monitor guest feedback and implement service improvement initiatives.

Operational Oversight:
Manage all resort departments including front office, housekeeping, food & beverage, maintenance, and recreation.

Coordinate daily operations to ensure smooth and efficient workflow.

Conduct regular inspections of the resort to ensure cleanliness, safety, and maintenance standards.

Staff Management:
Hire, train, supervise, and evaluate resort staff.

Schedule staff shifts and manage labor costs in line with occupancy and business needs.

Foster a positive work environment and encourage teamwork.

Financial Management:
Assist in budgeting, forecasting, and financial planning.

Monitor expenses and identify opportunities to reduce costs without compromising service.

Support revenue-generating initiatives and upselling opportunities.

Compliance & Safety:
Ensure all resort operations comply with health, safety, and licensing regulations.

Implement risk management practices and emergency procedures.

Maintain operational records and reports.

Event & Activity Coordination:
Oversee the planning and execution of guest activities, tours, and special events.

Collaborate with marketing and sales teams for promotions and guest engagement.

Qualifications & Skills:
Bachelor s degree in Hospitality Management, Business, or related field.

4 6 years of experience in hospitality or resort operations.

Strong leadership and people management skills.

Excellent communication and problem-solving abilities.

Proficiency in property management systems (PMS), reservations, and scheduling software.

Ability to work flexible hours, including weekends and holidays.

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Premium Solutions Consultancy is hiring Assistant Operations Managers for a reputed client in Qatar.

Number Of Vacancy : 2

Key Responsibilities:
• Ensure alignment of operations with company mission and vision
• Supervise on-ground staff and supervisors at designated locations
• Respond to client requirements and deliver services to set standards
• Provide necessary operational reports and feedback to clients
• Oversee scheduling, tools, manpower, and operational workflow
• Maintain high quality of service and ensure consistency
• Support supervisors in achieving peak service levels
• Assist in manpower planning and deployment
• Ensure all employees follow company procedures and policies
• Monitor and evaluate operations and take corrective actions
• Observe valet team performance and address productivity issues
• Standardize service delivery across all locations
• Monitor transportation schedules and report irregularities

Requirements:
• Diploma degree in Business, Operations, or a relevant field
• Minimum 4 years of experience in operations roles
• Strong proficiency in Microsoft Office
• Fluent in English (Reading, Writing, Speaking)
• Able to read timetables, maps, and schedules
• Excellent interpersonal and communication skills

Potential and interested candidates whose profile matches the job criteria are invited to send their updated CV to:

Subject Line: Assistant Operations Manager – Qatar

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