86 Technical Support Specialist jobs in Qatar

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Communication

Internal Communication:

Manager - Technical Support

IT Pillar or BU company level

Security Manager

Communication Department

Purpose:

To advise the Manager - Technical Support on the progress of all work under his/her control

To collect business requirement for shared applications

To ensure all security activities comply with corporate policies and procedures

To ensure all the interface comply with company standards and branding.

External Communication:

External IT Service Providers

Purpose:

To provide support in the design, testing and evaluation of applications.

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority:

To stop work if they think the work is unsafe.

Minimum Qualification/Experiences/Skills

• Education & Professional Qualification:

• BSc. of Computer Application / Science / Information Systems

Professional Experience:

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
• Minimum 5 years' experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.
• Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
• Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
• Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.
• Strong command over modern front-end frameworks such as , with a focus on building responsive and performant applications.
• Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.
• Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.
• Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.
• Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.
• Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.
• Quick to adapt to new technologies and application architectures, with a continuous learning mindset.
• Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience:

N/A

Computer Skills:

• Oracle APEX
• Oracle Integration Cloud (OIC), BI Publisher
• , JavaScript, PL/SQL, HTML5/CSS
• Oracle Fusion Applications (HCM, FIN, SCM) customization tools
• Oracle Cloud Infrastructure (OCI), REST/SOAP APIs
• Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform
• DevOps tools for version control, CI/CD, and deployment automation

Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills:

Business fluent English

Market/Industry/Functional Knowledge:

Proficient in Agile and Waterfall development methodologies

• Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies
• Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design
• Experience with and modern front-end frameworks
• Knowledge of DevOps, QA, and release management practices

Familiar with relational databases and enterprise system architecture

Key Roles & Responsibilities

• Develop and support enterprise applications using Oracle APEX, and other Oracle development tools.
• Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting—but not limited to these—to extend and tailor functionalities as per business needs.
• Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based methods.
• Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.
• Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.
• Debug and troubleshoot application and integration issues, ensuring quick resolution and minimal business disruption.
• Prepare technical documentation, user manuals, and assist in training and onboarding end users.
• Adhere to ITIL-based change, incident, and release management processes for enterprise systems.
• Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.
• Support domain manager on prioritization of change requests
• Perform other job-related duties as assigned

Minimum Qualification/Experiences/Skills

• Education & Professional Qualification:

• BSc. of Computer Application / Science / Information Systems

Professional Experience:

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
• Minimum 5 years' experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.
• Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
• Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
• Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.
• Strong command over modern front-end frameworks such as , with a focus on building responsive and performant applications.
• Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.
• Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.
• Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.
• Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.
• Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.
• Quick to adapt to new technologies and application architectures, with a continuous learning mindset.
• Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience:

N/A

Computer Skills:

• Oracle APEX
• Oracle Integration Cloud (OIC), BI Publisher
• , JavaScript, PL/SQL, HTML5/CSS
• Oracle Fusion Applications (HCM, FIN, SCM) customization tools
• Oracle Cloud Infrastructure (OCI), REST/SOAP APIs
• Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform
• DevOps tools for version control, CI/CD, and deployment automation

Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills:

Business fluent English

Market/Industry/Functional Knowledge:

Proficient in Agile and Waterfall development methodologies

• Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies
• Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design
• Experience with and modern front-end frameworks
• Knowledge of DevOps, QA, and release management practices

Familiar with relational databases and enterprise system architecture

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025

We are looking for Customer Service Representative who will manage customer queries and complaints.

She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.

JOB RESPONSIBILITIES / CHALLENGES

· Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.

· Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers

· Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.

· Knowing our product/service inside and outside in order to answer customers efficiently.

· Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.

· Assist Operations Manager in preparing End to End SOP of the function

· Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.

QUALIFICATIONS & SKILLS:

· Bachelor's degree

· Experience: 2 years of relevant experience.

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

·Arabic speaker and proficiency in English is required

· Familiarity with CRM systems and practices.

· Proficient in MS office (esp. in excel).

· Good interpersonal, communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: From QAR4,500.00 per month

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do:

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful:

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross-selling.

What Qualifies You For The Role:

• Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service
• High School (Bachelor Preferred)
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.