164 Technical Support Specialist jobs in Qatar

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

JOB TITLE

Customer Service Officer MAF Entertainment Cinemas

ROLE SUMMARY

To perform duties required in all departments at a consistently high service level whilst working within guidelines of MAF Cinemas policies and procedures.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Manages customer complaints or concerns in a polite and professional manner and follows the correct escalation process.
• Ensures that the place of work and surrounding area is always kept clean and organized.

REQUIREMENTS

• Certificate /Course/Diploma in Hospitality or relevant education.
• Previous F&B/Customer Service/Retail experience preferred.
• Be available to work night shifts, and on weekends and public holidays as per the roster.
• Basic English language verbal and written.
• Excellent communication skills.
• Customer service orientation.

آخر تحديث: 3 منذ أيام

الوصف الوظيفي

Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

The Order Administrator is the order booking gatekeeper. S / he ensures that the Sales-to-Operations handover has been performed according to the frontline policy, verifies completeness and quality of order information, and books agreed-upon jobs and contracts to KONE systems so they are considered as Order Received (OR).

1. Order Management
2. Accountable for correct and timely booking of received orders
3. Responsible for verifying that the Sales-to-Operations handover has been performed as defined in the FL policies before booking the order, including needed pre-booking reviews
4. Validates the project categorization
5. Ensures that other order booking absolutes have been met and the quality of required deliverables is adequate for order booking
6. Responsible for the order registration
7. Completes the order with relevant additional details and updates order data to SAP
8. Ensures the consistency and quality of planned revenue and cost plan before order booking
9. Responsible for the correct configuration of the agreed billing plans under agreed conditions
10. Verifies planned CMII value
11. Verifies and completes customer parties and other order data
12. Verifies and completes all role assignments
13. Verifies planned installation hours, as well as correct and realistic high-level scheduling.
14. Triggers specific contract requirements for bank guarantees
15. Performs Order Booking tasks
16. Provides Order Booking information to Operations.

1. Strong ability to read and comprehend contract terms, conditions, and financials.
2. Knowledge of SAP ERP systems and functionality.
3. Proficiency in Microsoft Office applications.
4. Previous experience in a similar role (preferred).
5. Good command of English and Arabic, with the ability to understand professional documents and communicate effectively in your field.

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

Desired Candidate Profile

• Female candidate only.
• Bilingual - English and Arabic.
• Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
• Quality customer service skills.
• Experience in sales and upselling services.
• Strong in follow-up and coordination with both customers and internal teams.

Employment Type

Full Time

Company Industry

• Automotive
• Auto Accessories

Department / Functional Area

• Maintenance
• Operations

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PO Box 1321 Ras Al Khaimah, UAE, Doha, Qatar

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.
  
  

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.
  
  

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.
  
  

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

Job Summary

Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers' transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client's product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.

Key Accountabilities

1. Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
2. Build sustainable relationships and trust with customer through open and engaged communication model
3. Well presented in terms of manners, dress, turnout and client attitude.
4. Identify and assess client needs holistically at point of contact & deliver delightful experiences
5. Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
6. Generate sales leads at point of contact based on assessment of client needs.
7. Provide accurate, valid and complete information by using the right tools & process
8. Meet personal/customer service team sales targets and call handling quotas
9. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
10. Follow communication procedures, guidelines and policies
11. Tracking customer experiences across online and offline channels.
12. Collaborating with other Retail teams to enhance customer services and brand awareness.
13. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
14. Performing product tests, evaluating after-sales and support services, and facilitating improvements.
15. Documenting processes and logging technical issues, as well as customer compliments and complaints
16. Identifying customer needs and taking proactive steps to maintain positive experiences.
17. Developing feedback surveys
18. Scheduling in-person and video meetings with customers & prospects as and when needed.
19. Thinking of ways to show appreciation for loyal clients and improving overall brand experience