136 Technical Support Specialist jobs in Qatar

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities :

• Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
• Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
• Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
• Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
• Provide end-user support to customers and operators, including system diagnostics and operational guidance.
• Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements

Education :

Experience :

Skills & Attributes :

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.

Job summary and key responsibilities

Job summary:

We are seeking dedicated and reliable Support Staff to assist during the upcoming FIFA events.

Contract 3 months duration.

The team will be responsible for providing on-site support operations. Support Staff will play a critical role in ensuring smooth event operations by addressing technical issues, troubleshooting, and coordinating with the technical team for timely resolution.

In addition to providing direct technical support, team members will be actively involved in pre-event setup, testing, and deployment, as well as monitoring and reporting performance throughout the event.

Contribution will be essential in maintaining the accuracy and reliability of entry operations, improving the overall spectator and staff experience, and ensuring the successful delivery of event logistics.

Key responsibilities:

* Provide frontline support during the event.

* Troubleshoot and resolve basic technical issues on-site.

* Escalate unresolved technical problems to the lead or tech team.

* Monitor system performance to ensure uninterrupted operations.

* Assist with system usage as needed.

* Maintain proper reporting of issues and solutions provided during shifts.

* Support pre-event setup and testing of systems.

* Participate in pre-event training sessions to understand system functionalities.

* Distribute, collect, and track related system equipment before and after shifts.

* Ensure system equipment are fully charged, connected, and operational at all times.

* Provide guidance and reassurance to end-users when technical issues arise.

* Report recurring technical or operational issues for continuous improvement.

* Contribute to post-event debriefs by sharing observations and lessons learned.

Work interactions

Internal relationships:

Works closely with the Event Operations Team Lead and

Technical Support Team for guidance, escalations, and

coordination of system-related issues.

External relationships:

Interacts with event personnel to provide

assistance & management with operations

when technical issues occur.

Financial Responsibilities

 No direct financial authority.

Accountable for the proper use, care, and return of materials assigned during shifts.

Work conditions

* Flexibility to be available at headquarters, in the field, or at official event sites.

* Event-based role with occasional site visits and training sessions if required before the start

of the event.

* Flexible working hours, including evenings, weekends, and holidays during event periods.

* Requires an active presence and may include physically demanding responsibilities

Qualifications, experience and skills

Education and certifications

minimum college education is required.

Minimum 5+ yrs Exp need

echnical certifications in service management/ITIL are an advantage.

dditional training and experience in customer service, event operations, or technology support is preferred.

Experience and skills

* Prior experience in event operations, IT/device support, or customer service is an advantage.

* Basic knowledge of troubleshooting systems.

* Ability to perform device setup, testing, and monitoring in high-demand environments.

* Strong communication and teamwork skills, with the ability to coordinate effectively under

pressure.

* Ability to remain calm, professional, and solution-focused during unexpected technical issues.

* Good reporting and documentation skills to log technical issues, resolutions, and handovers.

* Flexibility and adaptability to handle dynamic event conditions.

* Bilingual Arabic & English preferred.

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month