27 Technology Services jobs in Qatar

**Domain Expertise: Windows**

About Your Job:
The Controller shall be performing a Technical lead role in Server Operations domain - Supporting 24*7 worldwide business operations, primarily for Windows Server Operating System and Virtualisation technologies.

Key Responsibilities Include:

- Strong experience in Administration and Troubleshooting of Windows Server Operating systems, Cloud and Virtualization technologies and associated hardware/software.
- Strong experience in Windows Patch Management and Monitoring solutions
- Supporting the Server operational activities as required, and maintaining the uptime of server infrastructure in Datacenters.
- Assisting in Root Cause Analysis of reported incidents and problems in IT systems and ensure right changes to system configuration are followed in line with change management process.
- Knowledge of Core infrastructure services including Active Directory, DNS, DHCP, Network, Storage and Backup technologies.
- Knowledge of 2/3 Tier architectures with IIS and MS SQL/Oracle software.
- Data center inventory and Server Hardware asset management
- Knowledge of Structured Cabling and Network devices and their configuration.
- Liaising with external suppliers and internal teams involved in both projects and operational maintenance of systems to meet business requirements.
- Developing and maintaining Standard Operating Procedure documentation.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About You:
You should have Bachelor's degree or Diploma in computer science or equivalent stream with Certifications in Microsoft Technologies and minimum 8 years of experience in Server Operations with expert knowledge of Microsoft Windows platform; Operational knowledge of SCCM, Citrix/VMWare, Microsoft Active Directory and Server Infrastructure. You should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like inventory management.

You should be Self-motivated, communicate effectively with technical / non-technical personnel including senior management and have strong attention to detail and should be able to function with mínimal oversight. You should be passionate to provide Excellent Customer service and should remain updated with latest Technologies and Trends in Server Operations.

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

**About the role**:

- This role is required to supervise the installation, maintenance and support of MATAR electronics equipment, which includes AVIAVOX (Automatic Announcement System), Radio Frequency Identification System (RFID), Speed gates, Radio Dispatch Solution (RDS), Voice Communication System(VCS), COVID-19 Thermal Screening System, X ray screening system and Explosive Detection System (EDS)
- The role holder will ensure that quality services are provided in line with standard practices to maximize uptime of all installed Electronics systems.
- Ensure that all incidents related to above systems are responded efficiently in timely manner
- Ensure that standard operating procedures are followed as per established ITIL processes
- Supervision, administration and maintenance of AviaVox, X-ray, EDS, RDS, VCS ,RFID, Thermal screening system and speed gates

Qualifications

**About You**:

- Graduate in Electronics Engineering or equivalent
- Minimum 5 to 7 years’ experience in managing AviaVox, X-ray, EDS, RDS, VCS, thermal screening system, RFID and speed gates
- Certification/training from Smiths detection or Rapiscan for x-ray and other screening system equipment
- In depth knowledge of airport security screening systems

Select how often (in days) to receive an alert: Create Alert

Learning & Development Officer (Qatar Shipyard Technology Solutions)

Job Requisition No.: 21850

Category: Shipyard

Reporting structure

Reports To
Human Resources Manager

Direct Reports
N/A

Job Summary and Purpose

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals.
In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Accountabilities

Learning & Development:
1. Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
2. Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
3. Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
4. Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.
5. Assess, recommend, and select the most suitable training delivery approach/provider (i.e., Internal or external training, In-house/external Instructor, etc.).
6. Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
7. Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
8. Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
9. Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.
10. Facilitate or arrange train-the-trainer programs to build internal training capabilities.

Performance Management:
11. Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
12. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement:
13. Stay updated with industry trends, best practices, and new training methodologies.
14. Adjust training programs based on feedback and changing organizational needs.

Administrative Duties:
15. Maintain accurate records of training activities, attendance, and outcomes.
16. Manage training budgets and resources efficiently.

Generic Accountabilities:
Policies, Systems, Processes & Procedures:
17. Follow approved departmental policies, processes, and procedures.
Safety, Health, Environment, Quality & Security (SHEQS)
18. Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
19. Prioritize own and colleagues’ well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
Others
20. Carry out any other duties as directed by the immediate supervisor.

Achievement Oriented

Customer Centricity

Drive Vision

Empower & Nurture Talent

Interactive Communication

Solution Oriented

Key Result Areas

1. Effective and Timely Training Needs Analysis,
2. Effective and Timely Training Programs Identification, Development and Design & Delivery.
3. Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation
4. Timely and quality reporting and analysis of L&D related activities and progress.

Interactions and Working Relations

Internal:
• All employees in the company
• Qatar Shipyard Technology Solutions different department/sections

Purpose:
• Develop/review training content, deliver training, and manage Performance Management.
External:
• Professional Associations
• External Training Companies

Purpose:
• To obtain best practices related to Training & Development.
• Engaging external training providers for tendering and selection.

Qualifications, Experience and Job Skills

Qualifications:
• Bachelor’s degree in Business Administration, HR, or any other related field.
• Certified Trainer with recognized Train the Trainer certification.

Experience:

• A minimum of 4 years’ experience in a similar position.
• Proven experience in designing, developing, and delivering training programs.
• Previous experience in SuccessFactors’ Performance Management domain is an added advantage.

Job Specific Competencies:

1. Behavioral Competency
1) Drive Vision
2) Collaboration & Teamwork
3) Customer Centricity
4) Achievement Oriented
5) Interactive Communication
6) Empower & Nurture Talent
7) Solution Oriented

2. Technical Competency
1) Experience of the full lifecycle in the Learning and Development section
2) Knowledge of Learning and Development principles and best practices, and content development
3) Computer Literacy (Microsoft Office/Excel/ PowerPoint)
4) Performance Development & Management
5) Strong presentation and facilitation skills.
6) Excellent communication and interpersonal skills.
7) Familiarity with e-learning platforms and instructional design software.
8) Strong organizational and time-management skills.
9) Knowledge of SAP Processes (preferable)
10) Knowledge of Success Factor System (highly desirable)
11) Reports & Presentations skills
12) Knowledge and understanding of shipyard operations

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Select how often (in days) to receive an alert: Create Alert Learning & Development Officer (Qatar Shipyard Technology Solutions)

Job Requisition No.: 21850 Category: Shipyard Reporting structure

Reports To Human Resources Manager Direct Reports N/A Job Summary and Purpose

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals. In addition, support and facilitate the full performance management cycle in coordination with the HR Manager. Accountabilities

Learning & Development: 1. Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources. 2. Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements. 3. Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc. 4. Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs. 5. Assess, recommend, and select the most suitable training delivery approach/provider (i.e., Internal or external training, In-house/external Instructor, etc.). 6. Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training. 7. Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed. 8. Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements. 9. Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner. 10. Facilitate or arrange train-the-trainer programs to build internal training capabilities.

Performance Management: 11. Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal). 12. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement: 13. Stay updated with industry trends, best practices, and new training methodologies. 14. Adjust training programs based on feedback and changing organizational needs.

Administrative Duties: 15. Maintain accurate records of training activities, attendance, and outcomes. 16. Manage training budgets and resources efficiently.

Generic Accountabilities: Policies, Systems, Processes & Procedures: 17. Follow approved departmental policies, processes, and procedures. Safety, Health, Environment, Quality & Security (SHEQS) 18. Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people. 19. Prioritize own and colleagues’ well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice. Others 20. Carry out any other duties as directed by the immediate supervisor. Achievement Oriented Customer Centricity Drive Vision Empower & Nurture Talent Interactive Communication Solution Oriented Key Result Areas

1. Effective and Timely Training Needs Analysis, 2. Effective and Timely Training Programs Identification, Development and Design & Delivery. 3. Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation 4. Timely and quality reporting and analysis of L&D related activities and progress. Interactions and Working Relations

Internal: • All employees in the company • Qatar Shipyard Technology Solutions different department/sections Purpose: • Develop/review training content, deliver training, and manage Performance Management. External: • Professional Associations • External Training Companies Purpose: • To obtain best practices related to Training & Development. • Engaging external training providers for tendering and selection. Qualifications, Experience and Job Skills

Qualifications: • Bachelor’s degree in Business Administration, HR, or any other related field. • Certified Trainer with recognized Train the Trainer certification.

Experience: • A minimum of 4 years’ experience in a similar position. • Proven experience in designing, developing, and delivering training programs. • Previous experience in SuccessFactors’ Performance Management domain is an added advantage.

Job Specific Competencies: 1. Behavioral Competency 1) Drive Vision 2) Collaboration & Teamwork 3) Customer Centricity 4) Achievement Oriented 5) Interactive Communication 6) Empower & Nurture Talent 7) Solution Oriented 2. Technical Competency 1) Experience of the full lifecycle in the Learning and Development section 2) Knowledge of Learning and Development principles and best practices, and content development 3) Computer Literacy (Microsoft Office/Excel/ PowerPoint) 4) Performance Development & Management 5) Strong presentation and facilitation skills. 6) Excellent communication and interpersonal skills. 7) Familiarity with e-learning platforms and instructional design software. 8) Strong organizational and time-management skills. 9) Knowledge of SAP Processes (preferable) 10) Knowledge of Success Factor System (highly desirable) 11) Reports & Presentations skills 12) Knowledge and understanding of shipyard operations

#J-18808-Ljbffr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

At Sprinklr, Senior Managed Services Consultants have both the technical knowledge as well as the business consulting acumen to work through complex use cases while understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.

Managed Services is responsible for driving engagement of Sprinklr customers from a strategic, operational and delivery perspective. These responsibilities include the following :

• Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.

  
  

• Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform

  
  

• Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.

  
  

• Maintain intimate understanding of customer’s business to drive relevant, strategic and forward-thinking platform recommendations.

  
  

• Maintain platform relevance in alignment with on-going shifts in industry and business needs.

  
  

• Maintain the role of platform subject matter expert for both the customer and for internal account team partners.

  
  

• Ensure that all customer end-users are trained, educated, and up to date on platform use, best practices, and functionality.

  
  

• Provide oversight of any additional enablement of the software deployment in alignment with current architecture and future customer needs or business requirements.

  
  

• Collaborate across internal account teams across Sales, Success, Product and Engineering with the shared goal of maintaining customer health, work to win new business and/or grow existing accounts.

  
  

• Perform regular platform audits and identify opportunities for increased platform adoption and consumption, thus improving platform stickiness.

  
  

• Deliver maximum value realization of Managed Services to drive retention and growth.

  
  

Who You Are & What Makes You Qualified:

• Business-level fluency in Arabic and English is essential.

  
  

• 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry

  
  

• 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.

  
  

• Experience working on social media management software, customer engagement SAAS, CCaaS platforms are preferred.

  
  

• Demonstrate experience and a passion for the social media technology universe.

  
  

• Excellent communication and presentation skills.

  
  

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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Join to apply for the Engineering Manager, Managed Services role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Engineering Manager, Managed Services role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager .

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner
  
  

What we are looking for in you

• Bachelors (or equivalent) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Proven experience with OpenStack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Software Development

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Sign in to set job alerts for “Managed Services Manager” roles.

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Description

At Sprinklr, Senior Managed Services Consultants possess both technical expertise and business consulting skills to handle complex use cases. They understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.

Managed Services is responsible for engaging Sprinklr customers strategically, operationally, and through delivery. Key responsibilities include:

1. Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
2. Working directly with customers on the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.
3. Proactively identifying, documenting, and delivering in-platform solutions and optimizations aligned with customer use cases to maximize value.
4. Maintaining an in-depth understanding of the customer's business to provide relevant, strategic platform recommendations.
5. Ensuring the platform remains relevant amidst industry and business shifts.
6. Serving as a platform subject matter expert for both customers and internal teams.
7. Training and educating end-users on platform use, best practices, and functionalities.
8. Overseeing additional software deployment enablement aligned with current architecture and future needs.
9. Collaborating with Sales, Success, Product, and Engineering teams to maintain customer health, expand business, and improve platform adoption.
10. Performing platform audits to identify opportunities for increased adoption and consumption.
11. Driving retention and growth through maximum value realization of Managed Services.

Who You Are & What Makes You Qualified :

Business-level fluency in Arabic and English is essential.

3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.

3-5 years experience in enterprise software consulting and/or technical configuration.

Experience with social media management software, customer engagement SaaS, or CCaaS platforms is preferred.

Demonstrated passion for social media technology.

Excellent communication and presentation skills.

Why You'll Love Sprinklr :

We are committed to fostering a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and financial protections globally.

Our mission is to enable every organization to make their customers happier, aiming to be the world’s most loved enterprise software company.

Sprinklr is built to enable digital transformation, providing tools for customer engagement and listening worldwide. Our clients include many of the world's largest brands.

We invest in our people through continuous learning, well-being initiatives, and personal development opportunities.

Our commitment to diversity and inclusion is core to our philosophy. We are proud to be an equal-opportunity employer, fostering an environment where everyone is respected and valued.

#J-18808-Ljbffr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

At Sprinklr, Senior Managed Services Consultants have both the technical knowledge as well as the business consulting acumen to work through complex use cases while understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.

Managed Services is responsible for driving engagement of Sprinklr customers from a strategic, operational and delivery perspective.

These responsibilities include the following :

Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.

Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform

Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.

Maintain intimate understanding of customer’s business to drive relevant, strategic and forward-thinking platform

recommendations.

Maintain platform relevance in alignment with on-going shifts in industry and business needs.

Maintain the role of platform subject matter expert for both the customer and for internal account team partners.

Ensure that all customer end-users are trained, educated, and up to date on platform use, best practices, and functionality.

Provide oversight of any additional enablement of the software deployment in alignment with current architecture and future customer needs or business requirements.

Collaborate across internal account teams across Sales, Success, Product and Engineering with the shared goal of maintaining customer health, work to win new business and/or grow existing

accounts.

Perform regular platform audits and identify opportunities for increased platform adoption and consumption, thus improving platform stickiness.

Deliver maximum value realization of Managed Services to drive retention and growth.

Who You Are & What Makes You Qualified:

Business-level fluency in Arabic and English is essential.

3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry

3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.

Experience working on social media management software, customer engagement SAAS, CCaaS platforms are preferred.

Demonstrate experience and a passion for the social media technology universe.

Excellent communication and presentation skills.

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to

browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

#J-18808-Ljbffr

Join to apply for the

Engineering Manager, Managed Services

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Engineering Manager, Managed Services

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an

Engineering Manager

.

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location:

This is a globally remote role.

The role entails

Manage a growing engineering team to optimise the quality and velocity of both development and operations Identify and measure team health indicators Implement disciplined engineering and operations processes Represent the BootStack team with respect to stakeholders, customers, and external teams Ensure proper team focus on priorities, milestones, and deliverables Work to meet service level agreements with customer deployments around the globe Deliver quality managed services in a consistent, timely manner

What we are looking for in you

Bachelors (or equivalent) education in a technology field Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams Proven experience with OpenStack Demonstrated strong commitment to testing methodologies and maintainable code quality Experience with Linux system administration, Ubuntu/Debian a plus Strong communication and cooperation skills Experience with agile software development methodologies Experience working in and managing distributed teams Technical aptitude for understanding complex distributed systems Experience with cloud topologies and technologies Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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