95 Telephone Operator jobs in Qatar

Join our extraordinary world

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone's throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests' needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Advises defects on switchboard equipment to Supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel's fire, life and safety system
• Maintain Hotel Information
• Provide secretarial services for guests
• Efficient in the use of all business center equipment
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in house service and facilities
• Update airline schedules and guides the guest whenever requested
• Ensure cleanliness of work area and clean your work area prior to departing
• Report daily activities in logbook

Required Skills:

• Able to read, write and communicate in English
• Good communication skills
• At least 1 year of similar experience in a hotel industry

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Company Description

Best Plaza West Bay is a renowned hotel located in the vibrant West Bay area of Doha, Qatar, known for its luxurious accommodations and top-notch services. As a prominent part of the hospitality community, Best Plaza West Bay is committed to delivering exceptional experiences to all guests. With a strong social media presence, including Facebook and Instagram, the hotel stays connected with current and potential customers.

Role Description

This is a full-time on-site role for a Telephone Operator (Arabic Speaker). The Telephone Operator will be responsible for answering and directing phone calls, operating the switchboard, and providing excellent customer support. The role requires strong communication skills and involves addressing guest inquiries and concerns efficiently and professionally. The position is based in Doha, Qatar.

Qualifications

• Locally available in Doha with transferable sponsorship
• Currently working in hotel at least 1 yr with the same position
• Proficient in Phone Etiquette and Switchboard Operation
• Experience in Customer Support and Switchboard management
• Strong Communication skills in both Arabic and English
• Excellent interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced, on-site environment
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent qualification

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You'll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.

Key Responsibilities

• Promptly and courteously handle all incoming calls following established telephone etiquette.
• Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
• Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
• Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
• Manage wake-up calls, ensuring both accuracy and punctuality
• Record guest preferences, service interactions, and incidents in the appropriate systems
• Handle in-room dining orders and assist with coordination of guest-facing services as needed
• Uphold guest confidentiality and data privacy at all times
• Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution

Qualifications

• Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
• Excellent written and spoken English. Additional languages are advantageous
• Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
• Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
• A genuine passion for exceptional guest service and a track record of surpassing expectations
• Strong multitasking skills, good judgment, and composure in a high-paced environment

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Welcome to Best Plaza West Bay Hotel. Now that you're part of our family, let's explain the role you will play.

What's the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Team Member, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Duties and Responsibilities

1. Process all incoming and outgoing calls accurately and courteously

2. Records and controls accurately wake up calls

3. Pages guests in co-operation with concerned departments

4. Records all entries on traffic sheets

5. Assists guests with international calls and directory queries

6. Calls guests by name whenever possible

7. Pages staff member when requested

8. Abides by principles of guest privacy

9. Handles guests needs or requests and reports complaints to the Telephone Supervisor/Duty Manager

10. Report on logbook daily

11. Bill call costs

12. Aware of local telephone listings and frequently dialled numbers

13. Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

14. Advises defects on switchboard equipment to Supervisor

15. Maintains a clean work environment

16. Attends to all guest queries and requests promptly

17. Maintains detailed knowledge of the Hotel's fire, life and safety system

18. Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

19. Maintain Hotel Information

20. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

21. Comply with the Company's Corporate Code of Conduct

22. Familiarize self with the company values

23. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.

24. We genuinely care about people and we show this through living out our promise of service each and every day. It's what connects every colleague in all hotels.Each hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

25. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

26. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

27. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company's Corporate Code of Conduct

9. Familiarize self with the company values

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Job Type: Full-time

Pay: QAR1,800.00 per month

Experience:

• work in hotel with same position: 1 year (Required)

Application Deadline:
2 November 2025

Department:
Rooms Division, Front Office & Guest Services

Location:
Qatar - Doha

Compensation:
ر.ق0 / month

Description
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.

Key Responsibilities

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
• Write down messages accurately for our guests and deliver messages in a timely manner.
• Handle guests' requests for DND (Do Not Disturb) and confidential status.
• Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
• In case of emergency, handles all communications for the hotel whilst serving as the communication center.
• Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
• Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
• In case of emergency, handle all communications for the hotel whilst serving as the communication center.
• Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
• Maintain the neatness of their working area at all times.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Purpose:

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities:

• Provide Outstanding Customer Service to clients.
• Check in clients and welcome them.
• Sell Retail and Addons
• Provide reservations
• Process POS transactions
• Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.

Required Role Competencies:

• Strong English Speaking and writing skills
• Customer service experience
• Sales experience
• Sales driven
• Ability to deal with client complaints
• Confident
• Fast learner, ability to understand and memorize lots of information within a timely manner
• Ability to work under pressure or occasional stressful circumstances

Pay Package:

• Salary: Competitive Salary
• FREE Transportation
• • Booking commission
• • Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services

About the Company:

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It's a fun and great place to work.

Website: /