258 Training And Development jobs in Qatar

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the companys mission vision brand standards and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area.
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area.

• Experience and / or knowledge of hotel business.
• Ability to understand quality management practices and teach to others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and the control of costs.
• Working knowledge of statistical measurement tools.
• Effective presentation skills.
• Detail orientation and analytical.

• Operations background depending on hotel facilities; a rooms or F&B background may be preferred.
• Previous training in guest relations.
• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
• Experience / trained in Six Sigma or TQM.

Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

Coordinates a weekly quality meeting focusing on GuestVoice top incidents and business standard audits.

Records, tracks and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates and the corporate office.

Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used with the intent to achieve resolution.

Facilitates process improvement teams verifying use of the systematic processes and improvement is achievable and measurable.

Immerses in operations to better understand issues / defects faced on the ground.

Drives several initiatives for business standard audits and GuestVoice.

Conducts monthly audit to verify compliance with company and brand standards.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Directs property quality efforts to address critical customer requirements.

Completes other reasonable duties as requested by leadership.

Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement and strategic planning techniques.

Develops specific training designed to improve service performance.

Drives brand values and philosophy in all training and development activities.

Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Partners with HR on the hotel recognition program for associates to recognize associates for involvement in the quality process.

Verifies that management practices at all levels are aligned with quality tools.

Verifies the tools for continuous improvements are in place and being utilized.

Uses data collection methods to identify, compile, display, track and analyze defect trends.

Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels and overall satisfaction.

Supports operational leaders in the response and handling of guest feedback problems and complaints on various platforms (social media, TripAdvisor, etc.).

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

The Ned Doha

Doha

competitive

Full time

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:

We are seeking a Spa Attendant to join our amazing spa team. If you have a warm personality, a keen eye for detail, and a love for creating calming environments, we'd love to meet you.

Key Responsibilities:

• Assist in the development and delivery of comprehensive training programs for employees at all levels.
• Collaborate with department heads to identify training needs and develop customized training solutions.
• Facilitate training sessions, workshops, on the job trainings & seminars.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Maintain accurate records of training activities and employee progress.
• Support in managing the training budget and resources.
• Stay updated with industry trends and best practices in training and development.

Qualifications:

• Bachelor's degree in Human Resources, Education, or a related field.
• 3 years of experience in learning and development, training, or a similar role.
• Strong presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and learning management systems (LMS).
• Certification in training and development (e.g., CPTD, ATD) is a plus.

What's in it for you?

• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Regular social events
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Apply today and join us as Learning & Development Manager

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:

We are seeking a Spa Attendant to join our amazing spa team. If you have a warm personality, a keen eye for detail, and a love for creating calming environments, we'd love to meet you.

Key Responsibilities:

• Assist in the development and delivery of comprehensive training programs for employees at all levels.
• Collaborate with department heads to identify training needs and develop customized training solutions.
• Facilitate training sessions, workshops, on the job trainings & seminars.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Maintain accurate records of training activities and employee progress.
• Support in managing the training budget and resources.
• Stay updated with industry trends and best practices in training and development.

Qualifications:

• Bachelor's degree in Human Resources, Education, or a related field.
• 3 years of experience in learning and development, training, or a similar role.
• Strong presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and learning management systems (LMS).
• Certification in training and development (e.g., CPTD, ATD) is a plus.

What's in it for you?

• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Regular social events
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Apply today and join us as Learning & Development Manager

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Job Description

We’re currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Learning & Development Manager you are responsible for assisting the Human Resources Department in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as-

• Analyze Colleague Development needs in the hotel and prioritize such needs for the Cluster Assistant Human Resources Manager to review
• Deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by supervisors
• Consult with the Cluster Assistant Human Resources Manager for the co-ordination of Colleague Development courses
• Assist in conducting a ‘Colleague Development Needs’ analysis and prepare an Annual Learning & Development Plan and budget accordingly
• Ensure the maintenance of Learning & Development aids, order Learning & Development materials and stationery as required for the Learning & Development office and Colleague Development courses
• Assist in the selection of Departmental Trainers, then assist in training and developing them through ongoing workshops and monthly meetings
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Human Resources
• Industries Hospitality

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