33 User Support jobs in Qatar

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues
• Perform detailed troubleshooting and data analysis
• Interface with all stakeholders to ensure completion of customer issues
• Full ownership on customer cases from inception to resolution.
• Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

• Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
• Full understanding of Dissolved Gas Analysis principles
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

• Experience with root cause analysis methodologies
• Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
• Available to travel minimum 30% of the time
• Driving license for car.

* *Additional Information*
*Relocation Assistance Provided:
Yes

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

• Comprehensive Training: 2-week hands-on training with a demo account.
• Attractive Salary & Benefits: Competitive pay and perks.
• Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

• Male or female, fresher or experienced – everyone is welcome
• No age or nationality restrictions.

Skills We Value:

• Enthusiasm to learn and grow in the financial markets.
• Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month

We are seeking an experienced and bilingual
Customer Support Representative
to join our team. The successful candidate will be responsible for delivering exceptional customer service by handling inquiries via phone, email, and chat. This role requires a detail-oriented individual who can provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex or unresolved cases to appropriate departments when necessary.
• Maintain detailed and accurate customer interaction records in the system.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Adhere to customer service procedures and guidelines to ensure consistent service quality.
• Collaborate with other departments to improve customer experience and resolve service issues.

Qualifications and Requirements:

• Minimum
  3 years of experience
  in a customer support or customer relations role.
• Fluent in both Arabic and English
  (bilingual proficiency required).
• Excellent
  verbal and written communication skills
  .
• Strong
  problem-solving skills
  and high
  attention to detail
  .
• Multilingual abilities
  are an asset.
• Strong
  organizational and time management skills
  .
• Familiarity with customer service methods, tools, and procedures.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Attributes:

• A proactive and empathetic approach to customer service.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A positive attitude and a team-oriented mindset.

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.

Role Overview:

As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.
• Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.
• Product Knowledge: Develop and maintain a deep understanding of the company's products and services to provide accurate, effective support.
• Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
• Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.
• Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.
• Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.

Education & Experience:

• Bachelor's degree in Business or a related field (preferred).
• Prior experience in a customer support or service role (3-5 years preferred).
• Experience in F&B industry is preferred.

Skills:

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Technical Proficiency in using CRM software and basic office applications.
• Fluency in Arabic and English language.
• Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.
• Passion for delivering exceptional customer service and helping others.
• Experienced in handling customer interactions via phone calls and chat support.

Personal Attributes:

• Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.
• Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.
• Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.
• Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.
• Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.
• Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.
• Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.
• Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.

What Success Looks Like:

Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:

Customer Satisfaction:

• Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.
• High customer retention rates due to excellent support and relationship-building.

Efficiency in Handling Inquiries:

• Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.
• Effectively managing a high volume of inquiries while maintaining a positive customer experience.

Problem-Solving and Resolution:

• Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.
• Effectively addressing recurring problems and identifying opportunities to prevent future issues.

Collaboration and Communication:

• Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.
• Maintaining clear, professional, and transparent communication with both customers and colleagues.

Product Knowledge Mastery:

• Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.
• Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.

Achievement of Key Performance Metrics:

• Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.

What we offer:

• Competitive Package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and inclusive team environment.
• Access to product training, and industry insights.

Job Types: Full-time, Permanent

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.

Role Overview:

As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand's commitment to excellence and empathy.

Key Responsibilities:

• Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.
• Develop and implement customer support strategies aligned with Dieture's mission and values.
• Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.
• Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.
• Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.
• Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.
• Recruit, train, and onboard new support team members.
• Foster a culture of continuous improvement, feedback, and customer-centricity within the team.

Requirements:

• Bachelor's degree in Business, Communications, or a related field; relevant certifications are a plus.
• 5+ years of experience in customer support or service roles, with at least 2 years in a team management position.
• Proven leadership skills with experience managing remote or hybrid teams.
• Strong analytical skills with the ability to use customer data to drive decisions.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficient with CRM software and customer support tools (e.g., Freshdesk).
• Passion for health, wellness, and customer advocacy is highly desirable.
• Fluency in Arabic and English language.

Diversity and Inclusion:

At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.

Job Types: Full-time, Permanent