113 Voice Support jobs in Qatar

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2-3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

• Provide a high level of customer service and professionalism, taking into account that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA.
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Job Description

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Job ID: VG

• QNB3331 - Associate Customer Services (Qatarization)
• QNB3278 - Associate Customer Care Call Center (Qatarization)
• QNB3460 - Associate Customer Services (Qatarization)
• QNB3412 - Associate Customer Services (Qatarization)
• QNB3330 - Associate Card Center Customer Service (Qatarization)

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

• Provide a high level of customer service and professionalism, taking into account that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA.
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational background with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Call center operator vacancy in Umm-Salal Qatar

Attention! This vacancy is temporarily suspended!

Positions:

• CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE
• TECHNICAL SUPPORT REPRESENTATIVE
• SALES AGENT
• FIBER TECHNICIAN

ALL NATIONALITIES ARE ACCEPTED

FULL TIME

8 hrs work + 1 hr break

Very competitive salary for the qualified applicants. Will discuss during the interview.

• Excellent communication skills in English and/or Arabic (verbal and written)
• Customer service experience
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude and willingness to learn
• Computer proficiency and the ability to use multiple systems simultaneously
• Bachelor's degree or equivalent work experience preferred
• Experience in handling high-volume customer inquiries is a plus
• Experience in the hospitality industry is a plus

• Answer phone calls and emails from customers
• Provide information about products or services
• Resolve customer complaints and issues
• Process orders and returns
• Generate sales leads
• Build and maintain customer relationships
• Collect customer feedback
• Troubleshoot problems and provide technical support

For interested applicant please register to this link: and submit your application. We will contact you as soon as possible.

Are you passionate about delivering quality service and making a positive impact on customers' lives? Become part of the world's most international company, DHL, which pioneered cross-border express delivery in 1969 and now operates in over 220 countries and territories worldwide. Connect people globally and help improve lives on our planet.

We invite you to join our "Insanely Customer Centric" Team as a Certified International Specialist.

1. Provide high-level customer service with professionalism, understanding that all DHL customers require urgent and immediate action.
2. Follow Gateway clearance procedures as outlined in the manual to ensure compliance with GSOP and safe working practices.
3. Update customers daily on the clearance status of shipments held in customs via ACA.
4. Create daily checkpoints for network visibility using appropriate exception codes.
5. Track and trace shipments according to DHL’s standards, investigating undelivered, returned, delayed, lost, damaged, or held shipments thoroughly. Keep customers fully informed within the agreed timeframe.
6. Maintain comprehensive knowledge of all departments, DHL network, products, and services to provide accurate information on transit times, clearance delays, customs paperwork, packing, accounting, and sales queries.
7. Identify recurring problems through tracing and coordinate corrective actions promptly.

1. Ability to work effectively under pressure in a fast-paced, time-sensitive environment.
2. Solid educational background, preferably with knowledge of the Service Industry.
3. Good oral and written communication skills, preferably in English and Arabic.
4. Stress tolerance in a dynamic work environment.
5. Adherence to policies and procedures.
6. Strong relationship-building and interpersonal skills.
7. Team player with the ability to contribute effectively in a busy environment.

1. Strong career development in an international setting.
2. Positive work culture and colleagues.
3. Comprehensive benefits program.

If you see this as a personal challenge and are excited by these versatile and responsible tasks, apply now! We look forward to receiving your application.

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.