94 Guest Relations jobs in Doha
Royal Service Agent
Doha, Doha
FAIRMONT
Posted 20 days ago
Job Viewed
Job Description
Company Description
BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
**Job Description**:
**Responsibilities**:
The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards. To serve as a liaison for guests requiring information relating to all aspects of the hotel. To maintain the Hotel’s telephone system and assisting all external and internal guests in operating the telephone system.
- Handle all guest requests promptly and efficiently
- Communicate internal and external guest requests via “Royal Service” software
- Maintain and monitor the “Royal Service” software system
- Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards
- Provide information on hotel services
- Promote internal outlets (Restaurants )
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering
- Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
- Maintain excellent communication within the Royal Service department as well as with all other departments
- Provide guests with in room communication tools and ensure correct set up
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Have full knowledge of the hotel’s emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
**Qualifications**:
Qualifications:
- Fluency in English required (verbal & written)
- Strong telephone skills
- Excellent telephone manners, telephone voice
- Strong typing and clerical skills, organized and detail oriented
- Strong interpersonal skills and English communication skills
- A hospitality diploma is an asset
- Knowledge of computerized Front Office systems required with emphasis in Micros
- Fidelio based programs (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- A passion for guest service
- Excellent team spirit
- Ability to handle many conflicting priorities at any given time
- Able to work well under pressure
- Must be willing to work shifts (incl. Night shifts)
- Knowledge of a third language an asset
Additional Information
The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
**Job Description**:
**Responsibilities**:
The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards. To serve as a liaison for guests requiring information relating to all aspects of the hotel. To maintain the Hotel’s telephone system and assisting all external and internal guests in operating the telephone system.
- Handle all guest requests promptly and efficiently
- Communicate internal and external guest requests via “Royal Service” software
- Maintain and monitor the “Royal Service” software system
- Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards
- Provide information on hotel services
- Promote internal outlets (Restaurants )
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering
- Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
- Maintain excellent communication within the Royal Service department as well as with all other departments
- Provide guests with in room communication tools and ensure correct set up
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Have full knowledge of the hotel’s emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
**Qualifications**:
Qualifications:
- Fluency in English required (verbal & written)
- Strong telephone skills
- Excellent telephone manners, telephone voice
- Strong typing and clerical skills, organized and detail oriented
- Strong interpersonal skills and English communication skills
- A hospitality diploma is an asset
- Knowledge of computerized Front Office systems required with emphasis in Micros
- Fidelio based programs (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- A passion for guest service
- Excellent team spirit
- Ability to handle many conflicting priorities at any given time
- Able to work well under pressure
- Must be willing to work shifts (incl. Night shifts)
- Knowledge of a third language an asset
Additional Information
The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Agent
Doha, Doha
The Ned & Ned's Club
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.
Responsibilities:
Greet and welcome guests with warmth, courtesy, and professionalism Ensure smooth check-in and check-out procedures in coordination with the Front Office Handle special requests, complaints, and VIP arrivals with discretion and efficiency Provide detailed information on hotel services, local attractions, and events Maintain detailed guest profiles to ensure personalized experiences for repeat guests Anticipate guest needs and proactively offer solutions Assist with room inspections and coordinate with other departments to ensure service excellence Maintain a visible presence in the lobby to engage with guests regularly
Qualifications & Competencies:
Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort Exceptional interpersonal and communication skills Proficient in hotel systems such as Opera or equivalent PMS High level of personal presentation and grooming Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage) Calm under pressure with a problem-solving mindset Flexibility to work in shifts, including weekends and holidays
What’s In It for you?
One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Guest Relations Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x Sign in to set job alerts for “Guest Relations Agent” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Guest Relations Agent
role at
The Ned & Ned's Club Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.
Responsibilities:
Greet and welcome guests with warmth, courtesy, and professionalism Ensure smooth check-in and check-out procedures in coordination with the Front Office Handle special requests, complaints, and VIP arrivals with discretion and efficiency Provide detailed information on hotel services, local attractions, and events Maintain detailed guest profiles to ensure personalized experiences for repeat guests Anticipate guest needs and proactively offer solutions Assist with room inspections and coordinate with other departments to ensure service excellence Maintain a visible presence in the lobby to engage with guests regularly
Qualifications & Competencies:
Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort Exceptional interpersonal and communication skills Proficient in hotel systems such as Opera or equivalent PMS High level of personal presentation and grooming Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage) Calm under pressure with a problem-solving mindset Flexibility to work in shifts, including weekends and holidays
What’s In It for you?
One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Guest Relations Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x Sign in to set job alerts for “Guest Relations Agent” roles.
Guest Experience Expert (Guest Relations Agent)
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a Day Spa in Qatar .
Full Time Receptionist for a Hair Salon in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Officer
Doha, Doha
InterContinental Hotels Group
Posted 4 days ago
Job Viewed
Job Description
Hotel:
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Similar experience in a luxury hotel and/or resort Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Similar experience in a luxury hotel and/or resort Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
Doha, Doha
Hilton
Posted 5 days ago
Job Viewed
Job Description
Guest Relations Manager
Hilton Doha location Doha, Ad Dawḩah, Qatar Category: Hotel Full-time HOT0BJA5 Posted: Apr 15th 2025 JOB DESCRIPTION A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner. Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations. Manage, record and resolve promptly Guest or customer complaints. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge. Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate. Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest. Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget. Maintain good communication and work relationships in all hotel areas. Maintain staffing levels to meet business demands. Attend all Reception meetings and Executive Lounge Meetings. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Assist with other departments, as necessary. Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function. An ability to listen and respond to demanding Guest needs. Excellent leadership, interpersonal and communication skills. Accountable and resilient. Commitment to delivering a high level of customer service. Ability to work under pressure. Flexibility to respond to a variety of different work situations. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role. A passion for delivering an exceptional level of Guest service. High level of IT proficiency. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr
Hilton Doha location Doha, Ad Dawḩah, Qatar Category: Hotel Full-time HOT0BJA5 Posted: Apr 15th 2025 JOB DESCRIPTION A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner. Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations. Manage, record and resolve promptly Guest or customer complaints. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge. Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate. Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest. Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget. Maintain good communication and work relationships in all hotel areas. Maintain staffing levels to meet business demands. Attend all Reception meetings and Executive Lounge Meetings. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Assist with other departments, as necessary. Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function. An ability to listen and respond to demanding Guest needs. Excellent leadership, interpersonal and communication skills. Accountable and resilient. Commitment to delivering a high level of customer service. Ability to work under pressure. Flexibility to respond to a variety of different work situations. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role. A passion for delivering an exceptional level of Guest service. High level of IT proficiency. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Officer
Doha, Doha
IHG Hotels & Resorts
Posted 12 days ago
Job Viewed
Job Description
About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort Knowledge in Opera PMS is essential Strong communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort Knowledge in Opera PMS is essential Strong communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Supervisor
Doha, Doha
Minor International
Posted 20 days ago
Job Viewed
Job Description
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience. Key Responsibilities: Guest Service and Satisfaction
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for. Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded. Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
Team Supervision and Training
Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies. Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times. Provide feedback to team members, supporting their development and growth.
Operations Coordination
Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service. Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions. Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
Promotions and Upselling
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities. Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
Quality Control and Reporting
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards. Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review. Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
Desired Candidate Profile Qualifications Certificate in Hospitality Management or related field preferred. Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership abilities with experience in training and supervising a team. Proficiency in Front Office Software Detail-oriented and able to multitask in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Proficient in English, both written and spoken Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Relations Supervisor Jobs also searched #J-18808-Ljbffr
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for. Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded. Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
Team Supervision and Training
Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies. Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times. Provide feedback to team members, supporting their development and growth.
Operations Coordination
Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service. Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions. Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
Promotions and Upselling
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities. Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
Quality Control and Reporting
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards. Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review. Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
Desired Candidate Profile Qualifications Certificate in Hospitality Management or related field preferred. Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership abilities with experience in training and supervising a team. Proficiency in Front Office Software Detail-oriented and able to multitask in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Proficient in English, both written and spoken Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Relations Supervisor Jobs also searched #J-18808-Ljbffr
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5
Guest Relations Hostess - Recreation
Doha, Doha
InterContinental Hotels Group
Posted 5 days ago
Job Viewed
Job Description
Hotel:
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction. As a Guest Relations Hostess you will also: Welcome guests to the Recreation Department with a friendly and engaging demeanor Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process Address and resolve guest inquiries, requests, and concerns promptly and professionally Collaborate with the Recreation team to coordinate and execute special events, classes, and activities Monitor and maintain the cleanliness and organization of recreational areas Gather guest feedback and provide insights to improve service and guest satisfaction Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment Excellent communication and interpersonal skills with a strong focus on guest satisfaction Ability to multitask and handle guest requests and situations with grace and efficiency Professional, positive and approachable attitude What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction. As a Guest Relations Hostess you will also: Welcome guests to the Recreation Department with a friendly and engaging demeanor Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process Address and resolve guest inquiries, requests, and concerns promptly and professionally Collaborate with the Recreation team to coordinate and execute special events, classes, and activities Monitor and maintain the cleanliness and organization of recreational areas Gather guest feedback and provide insights to improve service and guest satisfaction Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment Excellent communication and interpersonal skills with a strong focus on guest satisfaction Ability to multitask and handle guest requests and situations with grace and efficiency Professional, positive and approachable attitude What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
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6
Guest Relations Hostess - Recreation
Doha, Doha
InterContinental Hotels Group
Posted 9 days ago
Job Viewed
Job Description
Hotel:
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction. As a Guest Relations Hostess you will also: Welcome guests to the Recreation Department with a friendly and engaging demeanor Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process Address and resolve guest inquiries, requests, and concerns promptly and professionally Collaborate with the Recreation team to coordinate and execute special events, classes, and activities Monitor and maintain the cleanliness and organization of recreational areas Gather guest feedback and provide insights to improve service and guest satisfaction Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment Excellent communication and interpersonal skills with a strong focus on guest satisfaction Ability to multitask and handle guest requests and situations with grace and efficiency Professional, positive and approachable attitude What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction. As a Guest Relations Hostess you will also: Welcome guests to the Recreation Department with a friendly and engaging demeanor Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process Address and resolve guest inquiries, requests, and concerns promptly and professionally Collaborate with the Recreation team to coordinate and execute special events, classes, and activities Monitor and maintain the cleanliness and organization of recreational areas Gather guest feedback and provide insights to improve service and guest satisfaction Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment Excellent communication and interpersonal skills with a strong focus on guest satisfaction Ability to multitask and handle guest requests and situations with grace and efficiency Professional, positive and approachable attitude What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
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7
Assistant Guest Relations Manager – Nightclub
Doha, Doha
ONE5 is a registered Trademark
Posted 10 days ago
Job Viewed
Job Description
Assistant Guest Relations Manager – Nightclub
A prestigious nightclub in Dubai is seeking an experienced and charismatic Assistant Guest Relations Manager to oversee VIP guest interactions and ensure an unparalleled nightlife experience. The ideal candidate must have experience in luxury nightlife venues, bottle service management, and handling table minimum spend clientele. This role requires exceptional people skills, the ability to manage high-net-worth guests, and a deep understanding of Dubai’s elite nightlife scene. To be considered for the role of Assistant Guest Relations Manager in a Nightclub in Dubai, you will need to fulfill the following requirements: Oversee the guest experience, ensuring that all VIP and high-profile clients receive first-class service. Manage bottle service and table minimum spend, optimizing revenue while maintaining luxury standards. Work closely with the hostess team, security, and floor staff to ensure smooth operations and high guest satisfaction. Engage with VIP guests, ensuring their preferences are met and fostering long-term relationships. Assist in handling guest complaints and conflict resolution, ensuring a seamless nightlife experience. Monitor table reservations and coordinate with promoters and hosts to ensure high occupancy and premium clientele. Collaborate with the marketing team to plan and execute exclusive events, special activations, and guest loyalty programs. Train and mentor the guest relations team, ensuring service consistency and professionalism. Previous experience as an Assistant Guest Relations Manager or senior guest relations role in a high-end nightclub, lounge, or luxury hospitality setting is required. Expertise in bottle service, VIP guest management, and table minimum spend policies. Strong network within Dubai’s nightlife industry and ability to attract high-profile clients. Excellent communication and problem-solving skills, with fluency in English; additional languages such as Russian or Arabic are a plus. Ability to work late nights, weekends, and in a fast-paced, high-energy environment. Benefits: Competitive salary + service charge + incentives Work in one of Dubai’s most exclusive nightlife destinations Career growth opportunities within luxury hospitality and nightlife industries A dynamic and high-profile work environment
#J-18808-Ljbffr
A prestigious nightclub in Dubai is seeking an experienced and charismatic Assistant Guest Relations Manager to oversee VIP guest interactions and ensure an unparalleled nightlife experience. The ideal candidate must have experience in luxury nightlife venues, bottle service management, and handling table minimum spend clientele. This role requires exceptional people skills, the ability to manage high-net-worth guests, and a deep understanding of Dubai’s elite nightlife scene. To be considered for the role of Assistant Guest Relations Manager in a Nightclub in Dubai, you will need to fulfill the following requirements: Oversee the guest experience, ensuring that all VIP and high-profile clients receive first-class service. Manage bottle service and table minimum spend, optimizing revenue while maintaining luxury standards. Work closely with the hostess team, security, and floor staff to ensure smooth operations and high guest satisfaction. Engage with VIP guests, ensuring their preferences are met and fostering long-term relationships. Assist in handling guest complaints and conflict resolution, ensuring a seamless nightlife experience. Monitor table reservations and coordinate with promoters and hosts to ensure high occupancy and premium clientele. Collaborate with the marketing team to plan and execute exclusive events, special activations, and guest loyalty programs. Train and mentor the guest relations team, ensuring service consistency and professionalism. Previous experience as an Assistant Guest Relations Manager or senior guest relations role in a high-end nightclub, lounge, or luxury hospitality setting is required. Expertise in bottle service, VIP guest management, and table minimum spend policies. Strong network within Dubai’s nightlife industry and ability to attract high-profile clients. Excellent communication and problem-solving skills, with fluency in English; additional languages such as Russian or Arabic are a plus. Ability to work late nights, weekends, and in a fast-paced, high-energy environment. Benefits: Competitive salary + service charge + incentives Work in one of Dubai’s most exclusive nightlife destinations Career growth opportunities within luxury hospitality and nightlife industries A dynamic and high-profile work environment
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Guest Experience Expert (Guest Relations Expert)
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24074528
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
This advertiser has chosen not to accept applicants from your region.
9