9 Bell Captain jobs in Doha
Bell Captain
Doha, Doha
InterContinental Hotels Group
Posted today
Job Viewed
Job Description
As a Bell Captain , you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable.
Promote the desired work culture by embodying the 5 winning ways: Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
- Maintain good relationships with all Front Office employees and ensure guests are greeted professionally and warmly, with assistance offered at all times.
- Maintain good relationships with all Bellboys.
- Be aware of guest profiles through the Opera guest profile system.
- Supervise Bellboys to ensure luggage is carried from arrival to room and from room to departure on checkout.
- Handle messages, mails, and packages efficiently, ensuring timely delivery and proper storage if necessary.
- Establish and manage the duty roster according to business needs.
- Keep up-to-date with hotel services and communicate this information to subordinates to enable them to respond to guest queries.
How do I deliver this?
We genuinely care about people and demonstrate this through our commitment to True Hospitality every day. This is what unites every colleague across all IHG hotels.
True Attitude : Be caring, desire to make a positive difference, and build genuine connections with guests.
True Confidence : Possess the knowledge and skills to perform your role, instilling trust in guests to support them during their stay.
True Listening : Focus on what guests are saying, observe body language, and understand their needs.
True Responsiveness : Provide guests with what they need promptly and with care.
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0
Bell Captain
Doha, Doha
IHG Hotels & Resorts
Posted 24 days ago
Job Viewed
Job Description
Join to apply for the Bell Captain role at IHG Hotels & Resorts
Join to apply for the Bell Captain role at IHG Hotels & Resorts
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As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
Your day-to-day
- Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
- Maintain a good working relationship with all Bellboys
- Maintain an awareness of guest profiles through the Opera guest profile system
- Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
- Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs
- Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest querie
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
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1
Bell Captain
Doha, Doha
InterContinental Hotels Group
Posted today
Job Viewed
Job Description
As a
Bell Captain , you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Promote the desired work culture by embodying the 5 winning ways:
Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Maintain good relationships with all Front Office employees and ensure guests are greeted professionally and warmly, with assistance offered at all times. Maintain good relationships with all Bellboys. Be aware of guest profiles through the Opera guest profile system. Supervise Bellboys to ensure luggage is carried from arrival to room and from room to departure on checkout. Handle messages, mails, and packages efficiently, ensuring timely delivery and proper storage if necessary. Establish and manage the duty roster according to business needs. Keep up-to-date with hotel services and communicate this information to subordinates to enable them to respond to guest queries. How do I deliver this? We genuinely care about people and demonstrate this through our commitment to True Hospitality every day. This is what unites every colleague across all IHG hotels. True Attitude : Be caring, desire to make a positive difference, and build genuine connections with guests. True Confidence : Possess the knowledge and skills to perform your role, instilling trust in guests to support them during their stay. True Listening : Focus on what guests are saying, observe body language, and understand their needs. True Responsiveness : Provide guests with what they need promptly and with care.
#J-18808-Ljbffr
Bell Captain , you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Promote the desired work culture by embodying the 5 winning ways:
Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Maintain good relationships with all Front Office employees and ensure guests are greeted professionally and warmly, with assistance offered at all times. Maintain good relationships with all Bellboys. Be aware of guest profiles through the Opera guest profile system. Supervise Bellboys to ensure luggage is carried from arrival to room and from room to departure on checkout. Handle messages, mails, and packages efficiently, ensuring timely delivery and proper storage if necessary. Establish and manage the duty roster according to business needs. Keep up-to-date with hotel services and communicate this information to subordinates to enable them to respond to guest queries. How do I deliver this? We genuinely care about people and demonstrate this through our commitment to True Hospitality every day. This is what unites every colleague across all IHG hotels. True Attitude : Be caring, desire to make a positive difference, and build genuine connections with guests. True Confidence : Possess the knowledge and skills to perform your role, instilling trust in guests to support them during their stay. True Listening : Focus on what guests are saying, observe body language, and understand their needs. True Responsiveness : Provide guests with what they need promptly and with care.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Guest Services Officer
Doha, Doha
Andaz Doha
Posted today
Job Viewed
Job Description
Summary
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception within the Spa of Rooms Division.
**Qualifications**:
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception within the Spa of Rooms Division.
**Qualifications**:
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Associate
Doha, Doha
Doha Quest
Posted today
Job Viewed
Job Description
**Guest Services Associate**
**Requirements**:
- 1+ year experience in a guest services role
- Previous experience working in a theme park or similar industry
- Cash handling experience
- Knowledge of using POS systems
- Good English verbal and written
- Good customer service skills
**Responsibilities**:
- Operating the Ticket systems and the gates for the Test and Adjust period to trigger any potential errors and problems before the Guests experience.
- Welcome Guests in a friendly and professional manner and listen attentively to their requests
- Manage and maintain queue lines efficiently
- To operate cash register (POS System)
- Provide pricing, promotion, rides/attractions information to Guests, keeping them well informed in order to enhance/maximize their Park experience
- Consistently promote upselling and cross selling opportunities in order to generate additional revenue
Pay: From QAR2,000.00 per month
**Requirements**:
- 1+ year experience in a guest services role
- Previous experience working in a theme park or similar industry
- Cash handling experience
- Knowledge of using POS systems
- Good English verbal and written
- Good customer service skills
**Responsibilities**:
- Operating the Ticket systems and the gates for the Test and Adjust period to trigger any potential errors and problems before the Guests experience.
- Welcome Guests in a friendly and professional manner and listen attentively to their requests
- Manage and maintain queue lines efficiently
- To operate cash register (POS System)
- Provide pricing, promotion, rides/attractions information to Guests, keeping them well informed in order to enhance/maximize their Park experience
- Consistently promote upselling and cross selling opportunities in order to generate additional revenue
Pay: From QAR2,000.00 per month
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Specialist (Recreation)
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Officer - Communications Center
Doha, Doha
Hyatt Regency Doha
Posted today
Job Viewed
Job Description
Summary
About Hyatt Regency Oryx Doha:
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As Guest Service Officer - Communications Center you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they call and responding to the guests’ inquiries. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.
**Qualifications**:
What we are looking for:
Relevant degree or diploma in Hospitality or Tourism management
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow
Ability to work under pressure
Excellent English
What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt worldwide
About Hyatt Regency Oryx Doha:
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As Guest Service Officer - Communications Center you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they call and responding to the guests’ inquiries. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.
**Qualifications**:
What we are looking for:
Relevant degree or diploma in Hospitality or Tourism management
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow
Ability to work under pressure
Excellent English
What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt worldwide
This advertiser has chosen not to accept applicants from your region.
7
Westin Experience Supervisor (Guest Services)
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
This advertiser has chosen not to accept applicants from your region.
8