9 Client Relations Specialist jobs in Doha

QNB3524 - Assistant Manager Contracting Relationship Management (Qatarization)

Business Unit QNB - Qatar Division Department Corporate Banking & Financial Institutions Country Qatar Closing Date 31-Dec-2025 About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily growntobecome the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31countriesacross three continents providing a comprehensive range of advanced products and services. The totalnumber of employees is more than 28,000 serving up to 20 million customers operating through 1,000locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit ratingagencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also beentherecipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding internationalpresence,QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according toBrandFinance Magazine. QNB Group has an active community support program and sponsors various social, educational andsportingevents. Job Summary

Main Responsibilities

A. Shareholder & Financial: Assist in monitoring and achievement of Key Performance Indicators on periodic basis. Implements KPI’s and best practices for Assistant Manager Contracting Relationship Management Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent B. Customer (Internal & External): Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk. Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required C. Internal (Processes, Products, Regulatory): Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards. Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same. Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit. Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount. Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions. Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships. Maintain the Contracting records and organize and maintain corporate banking customer files. Monitor QNB Contracting credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy. Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit’s performance and the assigned portfolio of clients. Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls. Draft financial analysis for assigned clients to measure its performance and capacity of repayment. Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field E. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. F. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. Education and Experience Requirements

- University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience. - Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment. - Good people relationship and credit documentation skills and awareness of risk management concept and practices. - Good oral and written communication skills in English and Arabic (preferred). - Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products. - Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry - General understanding of construction financing mechanism and underlying risks. - Personal integrity and self-management. - Planning, organizing and analytical ability. - Strong performance orientation. Note

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