13 Client Relations jobs in Doha
Client Relations Associate
Posted today
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate. This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus).
- Background in corporate sales, business development and developing/executing marketing campaigns to name a few.
What is in store for you:
- Career Growth (Entry Level – Director’s Level)
- Tax Free Remuneration
- Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more)
- Exposure to diverse culture and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-LjbffrClient Relations Associate
Posted 19 days ago
Job Viewed
Job Description
Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus). Background in corporate sales, business development, and developing/executing marketing campaigns. What is in store for you: Career growth opportunities (Entry Level to Director’s Level) Tax-free remuneration Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more) Exposure to diverse cultures and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
Client Relations Associate
Posted 19 days ago
Job Viewed
Job Description
Client Relations Associate.
This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus). Background in corporate sales, business development and developing/executing marketing campaigns to name a few. What is in store for you: Career Growth (Entry Level – Director’s Level) Tax Free Remuneration Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more) Exposure to diverse culture and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
Client Systems Technician Support
Posted 13 days ago
Job Viewed
Job Description
GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications
High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.
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QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)3 days ago Be among the first 25 applicants
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
Get AI-powered advice on this job and more exclusive features.
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI's and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide "service excellence" for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
Referrals increase your chances of interviewing at QNB Group by 2x
Get notified about new Customer Associate jobs in Qatar .
QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training SpecialistWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Posted today
Job Viewed
Job Description
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)3 days ago Be among the first 25 applicants
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
Get AI-powered advice on this job and more exclusive features.
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
Referrals increase your chances of interviewing at QNB Group by 2x
Get notified about new Customer Associate jobs in Qatar .
QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrQNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
3 days ago Be among the first 25 applicants Join to apply for the
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group Get AI-powered advice on this job and more exclusive features. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
updated on a regular basis.
Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.
Education And Experience Requirements
College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required
Note: you will be required to attach the following:
Resume/CV Passport QID Education Certificate Birth Certificate
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at QNB Group by 2x Get notified about new Customer Associate jobs in
Qatar . QNB3412 - Associate Customer Services (Qatarization)
QNB3331 - Associate Customer Services (Qatarization)
QNB3330 - Associate Card Center Customer Service (Qatarization)
QNB3336 - Associate Corporate Customer Services (Qatarization)
QNB3324 - Senior Officer Customer Services (Qatarization)
QNB3407 - Senior Associate Corporate Customer Services (Qatarization)
QNB3254 - Associate Card Center Customer Service (Qatarization)
Senior Associate Customer Support Call Center (Qatarization)
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
QNB3337 - Senior Associate Corporate Customer Services (Qatarization)
QNB3400 - Senior Associate Customer Services (Qatarization)
QNB3417 - Senior Associate Corporate Customer Services (Qatarization)
QNB3349 - Associate Operation Support Center (Qatarization)
QNB3377 - Associate Documentary Collections (Qatarization)
QNB3410 - Senior Associate - Institutional and Corporate Relationship Management
Customer Delivery Engineering Technical Leader
F-15QA / AH-64 Customer Training Specialist
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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About the latest Client relations Jobs in Doha !
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Posted today
Job Viewed
Job Description
Join to apply for the QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group .
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally.
Essential Duties & Responsibilities
- Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.
- Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio.
- Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First.
- Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Enhance the Group’s image through pro-active customer-driven servicing of their needs.
- Ensure high standards of customer service and proactive contact with customers visiting the branch.
- Cross-sell products to customers and leverage the existing customer base to improve profitability.
- Provide timely and accurate information to auditors and the Compliance function as required.
- Build and maintain strong relationships with branch customers and related units of the Group.
- Involve in database management, loyalty programs, or direct marketing processes.
- Provide “service excellence” for QNB First customers ensuring confidentiality and honesty.
- Maintain activities in accordance with Service Level Agreements (SLAs).
- Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems.
- Assist customers in filling all required QNB documents.
- Maintain customer information and service area files under control.
Education And Experience Requirements
- Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
- At least 2 years of relevant experience, preferably within a highly rated international bank.
Note: You will be required to attach the following:
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
Entry level
Employment TypeFull-time
Job FunctionOther
IndustriesBanking
#J-18808-LjbffrQNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
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QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally. Essential Duties & Responsibilities Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First. Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Enhance the Group’s image through pro-active customer-driven servicing of their needs. Ensure high standards of customer service and proactive contact with customers visiting the branch. Cross-sell products to customers and leverage the existing customer base to improve profitability. Provide timely and accurate information to auditors and the Compliance function as required. Build and maintain strong relationships with branch customers and related units of the Group. Involve in database management, loyalty programs, or direct marketing processes. Provide “service excellence” for QNB First customers ensuring confidentiality and honesty. Maintain activities in accordance with Service Level Agreements (SLAs). Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems. Assist customers in filling all required QNB documents. Maintain customer information and service area files under control. Education And Experience Requirements Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. At least 2 years of relevant experience, preferably within a highly rated international bank. Note: You will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Banking
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Customer Relations Executive
Posted 16 days ago
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Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.