14 Client Relations jobs in Doha

We are hiring a Client Relations Associate for one of our clients in Qatar.

If you have the right background, send us your application.

Skills

• Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus).

• Bachelor’s degree (preferably Marketing or Business) or equivalent.

• Background in corporate sales, business development, and marketing campaign execution.

• Must have valid QID and NOC.

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We are hiring a Client Relations Associate for one of our clients in Qatar. If you have the right background, send us your application. Skills • Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus). • Bachelor’s degree (preferably Marketing or Business) or equivalent. • Background in corporate sales, business development, and marketing campaign execution. • Must have valid QID and NOC.

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Overview

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

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QNB3512 - Associate - Supplier Relationship Management (Qatarization)

role at

QNB Group

About QNB: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region.

Job Summary

The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.

Main Responsibilities

Shareholder & Financial: Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management & Procurement Performance

Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank

Act within the limits of the powers delegated to the incumbent

B. Customer (Internal & External)

Assist internal customers in all their procurement requests/activities and seek solutions to their requests

Prepare performance business reviews and provide ad-hoc support

Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings

Support the Supplier performance manager to maintain activities in accordance with SLAs with internal departments/units to achieve improvements in turn-around time

Support the Supplier performance manager to review and provide guidance on SLAs provided by stakeholders to quantify potential risks and ensure these are addressed

Support the Supplier Performance and Procurement Performance Managers to identify performance trends with poor performing suppliers and take action to improve supplier performance, providing data extracts to internal stakeholders upon request

Build and maintain strong relationships with related departments/units to achieve the Group’s objectives

C. Internal (Processes, Products, Regulatory)

Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting

Support Procurement Performance manager to work with relevant departments to compile KPI data and update the procurement performance dashboard

Support the Supplier performance to monitor supplier performance, communicating risks to business owners and developing plans to mitigate risk and improve performance

Consolidate qualitative feedback from teams to understand performance results

Support definition of procurement action plans and follow-up on KPI evolution

D. Learning & Knowledge

Ramp-up from the start on the knowledge required to succeed in the role, including procurement best practices and category-specific insights

Proactively identify areas for professional development and stay current with developments in the professional field

E. Legal, Regulatory, and Risk Framework Responsibilities

Comply with Group Procurement Policies and Procedures and applicable legal, regulatory and internal compliance requirements (AML & CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing, Conflict of Interest and Insider Dealing)

Understand and perform your role under the Three Lines of Defence to identify, measure, monitor, manage and report risks

Ensure good outcomes for clients in accordance with Conduct Risk policy

Support the framework of RCSA, KRI, Incident reporting and remediation per Operational Risk Management requirements

Maintain knowledge to ensure qualification to undertake the role and complete mandatory training

Attend mandatory seminars as instructed by the Bank

F. Other

Ensure high standards of data protection and confidentiality

Maintain confidentiality of customer and internal information and share on a need-to-know basis

Maintain high professional standards to uphold QNB's reputation

All other ad hoc duties related to QNB as requested by management

Education And Experience Requirements

University graduate (Bachelors) preferably with a major related to the field; professional accreditation is an asset

Proficiency in data analytics tools (Excel, Power BI) is desirable

Supply chain and contract management experience is desirable

Note: You will be required to attach the following: Resume/CV, Copy of Passport or QID, Copy of Education Certificate

Seniorities

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Banking

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QNB3524 - Assistant Manager Contracting Relationship Management (Qatarization)

Business Unit QNB - Qatar Division Department Corporate Banking & Financial Institutions Country Qatar Closing Date 31-Dec-2025 About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily growntobecome the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31countriesacross three continents providing a comprehensive range of advanced products and services. The totalnumber of employees is more than 28,000 serving up to 20 million customers operating through 1,000locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit ratingagencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also beentherecipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding internationalpresence,QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according toBrandFinance Magazine. QNB Group has an active community support program and sponsors various social, educational andsportingevents. Job Summary

Main Responsibilities

A. Shareholder & Financial: Assist in monitoring and achievement of Key Performance Indicators on periodic basis. Implements KPI’s and best practices for Assistant Manager Contracting Relationship Management Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent B. Customer (Internal & External): Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk. Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required C. Internal (Processes, Products, Regulatory): Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards. Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same. Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit. Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount. Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions. Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships. Maintain the Contracting records and organize and maintain corporate banking customer files. Monitor QNB Contracting credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy. Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit’s performance and the assigned portfolio of clients. Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls. Draft financial analysis for assigned clients to measure its performance and capacity of repayment. Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field E. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. F. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. Education and Experience Requirements

- University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience. - Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment. - Good people relationship and credit documentation skills and awareness of risk management concept and practices. - Good oral and written communication skills in English and Arabic (preferred). - Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products. - Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry - General understanding of construction financing mechanism and underlying risks. - Personal integrity and self-management. - Planning, organizing and analytical ability. - Strong performance orientation. Note

you will be required to attach the following:

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QNB3410 - Senior Associate - Institutional and Corporate Relationship Management

About QNB: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Summary

With a specific focus on supporting the sales force at QNBFS to sell Qatari (GCC) Equities/fixed income to an institutional client base local, regional, and global markets, the role will entail reporting to the Senior Manager of Institutional and Corporate Relationship Management and specifically: Responsibilities

Work with the Senior Manager of Institutional & Corporate Relationship Management to develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions. Deliver a first rate sales & service to include co-ordination of investment ideas, research and industry conferences and coordinate efficiently with the Research and Sales and Trading teams - Support the generation of investment ideas and working closely with research team to improve product offerings. Develop close relationships with research analysts and fund managers and become the “go to” resource for the markets in which QNBFS operates. First point of contact with walk-in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction. Answer phones to respond to orders, general customer inquiries and customer complaints. Project a professional company image through phone interaction. Main Responsibilities

Shareholders & Financial - Assist in identifying new business opportunities with Qatari and non-Qatari Institutional customers. Establish account set up for Qatari and non-Qatari clients. Operate within the target departmental Budgets. Implements KPI’s and best practices for Senior Associate Institutional & Corporate Relationship Management. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Answer Call Centre calls and respond to customer requests to place, buy and sell of stocks via telephone. - Provide customers with required information about his / her account. - Generate new relationships and share with key stakeholders within QNBFS for trading ideas, market color, and research ideas. - Inform Institutional customers through dialogue about the offerings of QNBFS. - Support the preparation of marketing material, pitch books, RFP’s, campaigns and initiatives that expand awareness and brand of QNBFS. - Assist in acting as the key contact partner and point of sale for institutional clients through a relationship management approach. - Establish, maintain and further intensify client relationships with new and existing clients, proactively target customers from existing brokerage firms and develop client retention strategies. - Ensure that institutional clients are being updated regularly on markets. - Assist in identifying and successfully capitalize on cross-sell opportunities and makes appropriate referrals. - Assist in generating ideas for new marketing activities and plan, coordinate and manage the same. - Support the hosting of events for customers to develop new and long-term relationships. - Actively carry out coordination, logistics, and execution of corporate access events - Collect customer feedback on an ongoing basis and share with key stakeholders. Internal (Processes, Products, Regulatory): - Adhere to the distribution channel mix across local, regional and global institutions - Support the develop and implement branding and marketing strategies for improvement of presence Learning & Knowledge: - Work towards becoming a market expert by developing a keen understanding of local companies, industries, and macro landscape as well as the markets serviced by QNBFS. - Work in accordance with Company standards, the regulation and ethics and maintain licensed status - Assist in generating and providing new ideas for sales, product development and marketing - Keep up-to-date with market developments, Company policies, procedures, sales process and legislation and disseminate to team Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. Education And Experience Requirements

Graduate in finance, business, or marketing with minimum 2 years experience in sales and marketing for financial services company and at least 1 year in a brokerage. Note

you will be required to attach the following: Resume/CV Copy of Passport or QID Copy of Education Certificate Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development and Sales Industries

Banking

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QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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