17 Client Relationships jobs in Doha

The client is a leading global bank

Maintaining and strengthening relationships with existing corporate clients, including major blue-chip investment-grade entities Identifying and onboarding new corporate clients in alignment with the bank's strategic objectives. Facilitating cross-border business opportunities between corporates and their UAE/Qatari counterparts. Collaborating with internal stakeholders to ensure seamless client service and deal execution. Staying informed about market trends, regulatory developments, and potential business opportunities in the region.

A strong background in corporate banking, relationship management, or investment banking. Experience working with blue-chip investment-grade clients in the UAE and Qatar. A deep understanding of the UAE and Qatari financial markets and corporate landscape. Excellent relationship management and business development skills. The ability to facilitate cross-border transactions and build networks between international and GCC corporates.

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Job Overview

Job Title: Client Services Lead

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Supervising daily operations of the helpdesk/client systems team
• Conflict management
• Assigning tasks and priorities among the team
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
• Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
• Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
• When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
• Brief leadership
• Global travel up to 10%
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• 3 years of experience managing a team of at least 5 personnel
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)

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Get AI-powered advice on this job and more exclusive features. Job Overview

Job Title:

Client Services Lead

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)

Barbershop Assistant (Beauty Therapy and Reception)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
• Assist the other departments in investigating and resolving transaction related queries.
• Identify ways of improving client service and recommend them to the Team Leader / General Manager.
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
• Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
• Interact with Customers and assist them for resolving their respective queries.
• Assisting other departments to get responses from Correspondent Banks for their respective tasks.
• Utilizing software, databases, and tools appropriately

• Must be a graduate as a minimum.
• Minimum two year’s customer service experience within a service industry.
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

- Annual leave (30 days)

- Annual ticket to country of origin

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• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
• Assist the other departments in investigating and resolving transaction related queries
• Identify ways of improving client service and recommend them to the Team Leader / General Manager
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
• Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
• Interact with Customers and assist them for resolving their respective queries
• Assisting other departments to get responses from Correspondent Banks for their respective tasks
• Utilizing software, databases, and tools appropriately
  
  

Requirements

• Must be a graduate as a minimum
• Minimum two year's customer service experience within a service industry
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
  
  

Benefits

• Annual leave (30 days)
• Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

Annual leave (30 days) Annual ticket to country of origin

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a. Attending the walk-in customers and phone calls

b. Coordinating the service calls

c. Giving product demo to the customers

d. Coordinating with the call center

e. System updates & Reporting

f. Petty cash management

g. Telemarketing & Office management

h. Warranty claim management

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: QAR2,500.00 - QAR3,000.00 per month

COVID-19 considerations:
NA

**Education**:

- Diploma (preferred)

**Experience**:

- customer service: 2 years (required)
- office management & accounting: 1 year (preferred)

**Language**:

- English (required)
- Arabic (required)

About Calo Launched in November of 2019, Calo is on a mission to make healthy easy.

We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth.

You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty.

Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint.

You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar.

Handle press releases, media relations, and event planning.

Proactively engage with customers through calls, meetings, and digital channels.

Maintain excellent communication in both Arabic and English across all interactions.

Monitor customer feedback and work with internal teams to address pain points.

Support business development efforts by building and nurturing relationships with key stakeholders.

Manage and facilitate governmental and business clearances as needed.

Act as the primary point of contact for local media and public inquiries.

Identify opportunities for partnerships, collaborations, and community engagement.

Handle escalated customer concerns with empathy and efficiency.

Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English.

2–4 years of experience in Public Relations and / or Business Development, with customer-facing responsibilities.

Proven experience in managing client relationships and handling media communications.

Knowledge & Competency Strong understanding of B2B engagement and customer experience .

Skilled in public relations, media management, and brand promotion.

Knowledge of handling business clearances in Qatar.

Ability to develop and implement customer engagement strategies.

Personality charismatic, confident, and approachable.

Comfortable being the face of the brand.

Professional, proactive, and adaptable in fast-paced environments.

Strong problem-solving skills with the ability to think on your feet.

Balanced approach to managing PR priorities alongside customer service needs.

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