75 Customer Focused jobs in Doha
Help Desk/Communication Focal Point
Doha, Doha
GovCIO
Posted 21 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Corporate Help Desk Officer – Client Service Account Officer
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 23 days ago
Job Viewed
Job Description
Job Purpose: Responsible for conducting business primarily via telephone and using advanced contact technology to deliver exceptional customer service. Key Responsibilities Achieve Key Performance Indicators (KPIs) including average call response time, query resolution time, and daily call volume. Act as the primary point of contact for service requests and retain ownership until closure. Manage complex relationships and high-profile portfolios. Build and maintain strong client connections to ensure high customer satisfaction. Provide a single focal point of contact for transaction services, ensuring superior customer focus and timely resolution. Collaborate with operations to expedite query resolutions and transaction processing. Work with sales and product development teams to resolve service issues and ensure product compliance with standards. Maintain thorough knowledge of cash management products and services to offer first-line support. Develop an understanding of client organization and priorities to deliver outstanding service. Follow up on incident resolution, analyze feedback, and manage complaints effectively. Investigate uncommon queries by consulting relevant experts. Provide information and expertise for business presentations, reporting, and training across internal and external stakeholders. Identify complaint trends, conduct root cause analysis, and contribute to automation of recurring inquiries. Respond to incoming calls according to quality and customer service standards. Ensure customers receive accurate product information and comprehensive buying advice. Foster strong interdepartmental relationships to meet organizational goals. Comply with Data Protection and KYC regulations. Undertake training to improve knowledge of e-Channels and front office duties. Maintain a professional demeanour and protect the Group’s image during phone interactions. Handle customer requests and complaints professionally to achieve positive outcomes. Follow up unresolved inquiries and recommend process improvements. Implement front office guidelines diligently. Adhere to data protection policies consistently. Participate actively in staff meetings and identify areas for personal development. Uphold confidentiality and data protection standards at all times. Qualifications Bachelor’s degree in business administration, Finance, or a related field. Minimum 5 years of experience in a help desk, client service in banking sector. Excellent written and verbal communication skills in English; Arabic is preferred. Strong knowledge of banking products and e-channel services. Proficient in using customer service software and Microsoft Office applications. Typing speed of at least 30 words per minute. High level of integrity, professionalism, and self-management. Excellent problem-solving and decision-making abilities. Strong planning, organizational, and analytical skills. Ability to work effectively in diverse, multicultural teams.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
IT Service Desk/help Desk Engineer for QAtar
Doha, Doha
Cartafella Analytics
Posted today
Job Viewed
Job Description
We are looking IT Service Desk/Help Desk engineer for Qatar location.
Experience: 4+ Yrs
Should have experience in helpdesk activities.
Pay: QAR7,000.00 - QAR8,000.00 per month
**Experience**:
- IT Service Desk/Help Desk: 3 years (preferred)
**Language**:
- Arabic (preferred)
Experience: 4+ Yrs
Should have experience in helpdesk activities.
Pay: QAR7,000.00 - QAR8,000.00 per month
**Experience**:
- IT Service Desk/Help Desk: 3 years (preferred)
**Language**:
- Arabic (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Customer Care
Doha, Doha
AL WAHAAT DRINKING WATER INDUSTRY
Posted today
Job Viewed
Job Description
we are looking for customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
**Customer Service Specialist Responsibilities**:
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents.
- Respecting client confidentiality at all times.
**Customer Service Specialist Requirements**:
- High school diploma or higher Degree
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Practical experience with help desk software, such as FOCUS, and CRM software, such as salesforce sales cloud, may be required.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- The ability to speak flued in English language may be advantageous.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- English written and verbal communication skills.
**Salary**: From QAR2,500.00 per month
**Customer Service Specialist Responsibilities**:
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents.
- Respecting client confidentiality at all times.
**Customer Service Specialist Requirements**:
- High school diploma or higher Degree
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Practical experience with help desk software, such as FOCUS, and CRM software, such as salesforce sales cloud, may be required.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- The ability to speak flued in English language may be advantageous.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- English written and verbal communication skills.
**Salary**: From QAR2,500.00 per month
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Representative
Doha, Doha
Novel Overseas Corporation
Posted today
Job Viewed
Job Description
**Description**:
**Experience**: 3 to 4 years of experience.
**Job Purpose**
Serves customers by providing product and service information; resolving product and service problems.
**Key Responsibilities**
- Service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
- keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
**Experience**: 3 to 4 years of experience.
**Job Purpose**
Serves customers by providing product and service information; resolving product and service problems.
**Key Responsibilities**
- Service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
- keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
This advertiser has chosen not to accept applicants from your region.
4
Officer Customer Care Outstations
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR’s services.
Accountabilities:
- Respond to customers in a timely manner according to local Legislation. Respond to complaints and request for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customers’ complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with the Departments SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR’s internal policies and procedures.
- Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generate reports.
- Regularly interact with Airport Stations in all QR network, Legal Department and Customer Care Team at Head Office in order to explain cases and seeks inputs on how to solve issues.
- Lead the discussion with local attorneys to handle customer related legal cases in order to address and resolve corporate cases. Represent QR when required on hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor’s Degree or equivalent with minimum 3 years of experience
- Preferably frontline customer service experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Familiar with Consumer Legislation of the assigned country/region
- Commercial acumen; able to spot and interpret market trends
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Proven time management skills
- Detail oriented
- Able to work under minimum supervision
- Any language skill (Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese) is required
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
Accountabilities:
- Respond to customers in a timely manner according to local Legislation. Respond to complaints and request for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customers’ complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with the Departments SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR’s internal policies and procedures.
- Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generate reports.
- Regularly interact with Airport Stations in all QR network, Legal Department and Customer Care Team at Head Office in order to explain cases and seeks inputs on how to solve issues.
- Lead the discussion with local attorneys to handle customer related legal cases in order to address and resolve corporate cases. Represent QR when required on hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor’s Degree or equivalent with minimum 3 years of experience
- Preferably frontline customer service experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Familiar with Consumer Legislation of the assigned country/region
- Commercial acumen; able to spot and interpret market trends
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Proven time management skills
- Detail oriented
- Able to work under minimum supervision
- Any language skill (Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese) is required
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Coordinator - Outstation
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
To be successful in this role you will be responsible for the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.
Accountabilities:
- Responsible for processing and responding to customer feedback via various communication channels.
- Investigate, analyze and independently respond to customers’ feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
- Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLA and meet deadlines.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor’s Degree or equivalent with minimum 2 years of experience
- Must have customer facing experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Any language skill (Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese) is required
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
Accountabilities:
- Responsible for processing and responding to customer feedback via various communication channels.
- Investigate, analyze and independently respond to customers’ feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
- Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLA and meet deadlines.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor’s Degree or equivalent with minimum 2 years of experience
- Must have customer facing experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Any language skill (Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese) is required
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer focused Jobs in Doha !
6
Customer Care Officer - French Speaker
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
We are currently hiring for your skills for managing customer feedback. The main objective of the position is to be responsible in assisting the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.
The Customer Care Officer plays an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and participates in ongoing forums to optimize the Customer Experience journey.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Relevant college or university qualification to min bachelor’s level is essential
- Minimum 4 years of experience with customer facing in an airline or hospitality
- Fluent communication skills (read, write & speak) in French
- Ability to analyses complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Preferred Airline reservations and ticketing qualification
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
The Customer Care Officer plays an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and participates in ongoing forums to optimize the Customer Experience journey.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Relevant college or university qualification to min bachelor’s level is essential
- Minimum 4 years of experience with customer facing in an airline or hospitality
- Fluent communication skills (read, write & speak) in French
- Ability to analyses complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Preferred Airline reservations and ticketing qualification
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
This advertiser has chosen not to accept applicants from your region.
7
Lead Cargo Customer Care Agent
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role:
- Answer incoming and outbound calls in a timely manner, identify customer needs and provide solution. Build workable relationships and engage customers by taking the extra mile.
- Handles basic query such as HIA cargo location/documents required/clearance process/mode of payment/handling and storage charges grace period including the access for their transport both for Import and Export Acceptance.
- Responsible in handling complaints, resolve issues and escalation if needed to Shift Supervisor.
- Prepare shift handover report and given to immediate Shift Supervisor.
- Ensure proper and accurate information are given to the consignee.
- Perform other department duties and related to his/her position as directed by the Head of the Department.
Additional Internal Information:
- This vacancy is in Cargo department of Qatar Aviation Services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- More than 2 years of similar work experience in Ground Handling/ Air Cargo Operations/ Warehousing.
- Knowledgeable about acceptance of Dangerous Goods/ Live Animals.
- High School Qualification / Vocational Qualification /Diploma or Equivalent.
- Excellent in both spoken and written English Language.
- Command over spoken and written Arabic is a distinctive factor.
- Ability to work under minimum supervision, unpredictable climatic conditions, shift patterned extended working hours as required by operations and has immense commitment to confidentiality.
- Great interpersonal skills and team player.
- Adhere to comply with QAS SOPs.
How to Apply:
To be eligible for career progression please ensure you have:
- Spent a minimum of 10 months in your current role
- No active warning letters
- Applied within your Job family*
- A valid I-NOC (if applicable)
- I-NOC is not required if this role reports to your current line manager within the same cost centre
- I-NOC is required if this role reports to a different line manager
- Applicants must upload required documents:
- Highest education certificate
- Any relevant certificate/ licenses
- For more information please contact your Supervisor or Talent Acquisition team.
- Answer incoming and outbound calls in a timely manner, identify customer needs and provide solution. Build workable relationships and engage customers by taking the extra mile.
- Handles basic query such as HIA cargo location/documents required/clearance process/mode of payment/handling and storage charges grace period including the access for their transport both for Import and Export Acceptance.
- Responsible in handling complaints, resolve issues and escalation if needed to Shift Supervisor.
- Prepare shift handover report and given to immediate Shift Supervisor.
- Ensure proper and accurate information are given to the consignee.
- Perform other department duties and related to his/her position as directed by the Head of the Department.
Additional Internal Information:
- This vacancy is in Cargo department of Qatar Aviation Services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- More than 2 years of similar work experience in Ground Handling/ Air Cargo Operations/ Warehousing.
- Knowledgeable about acceptance of Dangerous Goods/ Live Animals.
- High School Qualification / Vocational Qualification /Diploma or Equivalent.
- Excellent in both spoken and written English Language.
- Command over spoken and written Arabic is a distinctive factor.
- Ability to work under minimum supervision, unpredictable climatic conditions, shift patterned extended working hours as required by operations and has immense commitment to confidentiality.
- Great interpersonal skills and team player.
- Adhere to comply with QAS SOPs.
How to Apply:
To be eligible for career progression please ensure you have:
- Spent a minimum of 10 months in your current role
- No active warning letters
- Applied within your Job family*
- A valid I-NOC (if applicable)
- I-NOC is not required if this role reports to your current line manager within the same cost centre
- I-NOC is required if this role reports to a different line manager
- Applicants must upload required documents:
- Highest education certificate
- Any relevant certificate/ licenses
- For more information please contact your Supervisor or Talent Acquisition team.
This advertiser has chosen not to accept applicants from your region.
8
Lead Cargo Customer Care Agent
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role:
- Answer incoming and outbound calls in a timely manner, identify customer needs and provide solution. Build workable relationships and engage customers by taking the extra mile.
- Handles basic query such as HIA cargo location/documents required/clearance process/mode of payment/handling and storage charges grace period including the access for their transport both for Import and Export Acceptance.
- Responsible in handling complaints, resolve issues and escalation if needed to Shift Supervisor.
- Prepare shift handover report and given to immediate Shift Supervisor.
- Ensure proper and accurate information are given to the consignee.
- Perform other department duties and related to his/her position as directed by the Head of the Department.
Additional Internal Information:
- This vacancy is in Cargo department of Qatar Aviation Services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- More than 2 years of similar work experience in Ground Handling/ Air Cargo Operations/ Warehousing.
- Knowledgeable about acceptance of Dangerous Goods/ Live Animals.
- High School Qualification / Vocational Qualification /Diploma or Equivalent.
- Excellent in both spoken and written English Language.
- Command over spoken and written Arabic is a distinctive factor.
- Ability to work under minimum supervision, unpredictable climatic conditions, shift patterned extended working hours as required by operations and has immense commitment to confidentiality.
- Great interpersonal skills and team player.
- Adhere to comply with QAS SOPs.
How to Apply:
To be eligible for career progression please ensure you have:
- Spent a minimum of 10 months in your current role
- No active warning letters
- Applied within your Job family*
- A valid I-NOC (if applicable)
- I-NOC is not required if this role reports to your current line manager within the same cost centre
- I-NOC is required if this role reports to a different line manager
- Applicants must upload required documents:
- Highest education certificate
- Any relevant certificate/ licenses
- For more information please contact your Supervisor or Talent Acquisition team.
- Answer incoming and outbound calls in a timely manner, identify customer needs and provide solution. Build workable relationships and engage customers by taking the extra mile.
- Handles basic query such as HIA cargo location/documents required/clearance process/mode of payment/handling and storage charges grace period including the access for their transport both for Import and Export Acceptance.
- Responsible in handling complaints, resolve issues and escalation if needed to Shift Supervisor.
- Prepare shift handover report and given to immediate Shift Supervisor.
- Ensure proper and accurate information are given to the consignee.
- Perform other department duties and related to his/her position as directed by the Head of the Department.
Additional Internal Information:
- This vacancy is in Cargo department of Qatar Aviation Services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- More than 2 years of similar work experience in Ground Handling/ Air Cargo Operations/ Warehousing.
- Knowledgeable about acceptance of Dangerous Goods/ Live Animals.
- High School Qualification / Vocational Qualification /Diploma or Equivalent.
- Excellent in both spoken and written English Language.
- Command over spoken and written Arabic is a distinctive factor.
- Ability to work under minimum supervision, unpredictable climatic conditions, shift patterned extended working hours as required by operations and has immense commitment to confidentiality.
- Great interpersonal skills and team player.
- Adhere to comply with QAS SOPs.
How to Apply:
To be eligible for career progression please ensure you have:
- Spent a minimum of 10 months in your current role
- No active warning letters
- Applied within your Job family*
- A valid I-NOC (if applicable)
- I-NOC is not required if this role reports to your current line manager within the same cost centre
- I-NOC is required if this role reports to a different line manager
- Applicants must upload required documents:
- Highest education certificate
- Any relevant certificate/ licenses
- For more information please contact your Supervisor or Talent Acquisition team.
This advertiser has chosen not to accept applicants from your region.
9