47 Customer Inquiries jobs in Doha
Customer Support Executive
Doha, Doha
Swan Global WLL
Posted today
Job Viewed
Job Description
We are Hiring Customer service executive:
- Must have Minimum 2 years of similar role experience
- Experience in logistics/shipping in mandatory
- Contract period: 3 Months
- Working Hours
- 8 hours/ 6 days a week
- Salary package
- 3500 (full package)
- Work Location: Doha
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: QAR3,500.00 per month
COVID-19 considerations:
Application Question(s):
- do you have experience in logisitics/shipping?
- Are you immediately available to join?
**Experience**:
- similar role: 3 years (preferred)
License/Certification:
- QID (required)
- Must have Minimum 2 years of similar role experience
- Experience in logistics/shipping in mandatory
- Contract period: 3 Months
- Working Hours
- 8 hours/ 6 days a week
- Salary package
- 3500 (full package)
- Work Location: Doha
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: QAR3,500.00 per month
COVID-19 considerations:
Application Question(s):
- do you have experience in logisitics/shipping?
- Are you immediately available to join?
**Experience**:
- similar role: 3 years (preferred)
License/Certification:
- QID (required)
This advertiser has chosen not to accept applicants from your region.
0
Female Admin & Customer Support
Doha, Doha
Astrea Group Trading & Contracting W.L.L.
Posted today
Job Viewed
Job Description
You will provide administrative support for the smooth functioning of the department on a daily basis.
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- Excellent written and spoken English communication skills; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Job Types**: Full-time, Permanent, Contract, New Grad / Entry-Level
**Salary**: To be discussed upon interview
**Job Types**: Full-time, Permanent
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- fluent English (required)
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- Excellent written and spoken English communication skills; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Job Types**: Full-time, Permanent, Contract, New Grad / Entry-Level
**Salary**: To be discussed upon interview
**Job Types**: Full-time, Permanent
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- fluent English (required)
This advertiser has chosen not to accept applicants from your region.
1
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
Doha, Doha
QNB Group
Posted 5 days ago
Job Viewed
Job Description
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence extends to more than 31 countries across three continents, offering a comprehensive range of products and services. The bank employs over 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has won numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The bank actively supports community initiatives and sponsors various social, educational, and sporting events. Job Purpose Summary
The incumbent will primarily conduct business over the telephone, utilizing advanced contact technology to provide excellent customer service. Essential Duties & Responsibilities
Shareholder & Financial:
Achieve KPIs such as call answering time, query resolution time, and number of calls handled daily. Implement KPIs and best practices, promote cost efficiency, and operate within delegated powers. Customer (Internal & External):
Respond to incoming calls adhering to quality standards, provide complete and accurate product information, follow data protection policies, assist with customer queries, maintain SLAs, build strong relationships with internal departments, and provide data for audits and compliance. Internal (Processes, Products, Regulatory):
Gain product knowledge, protect the bank’s image, handle customer requests professionally, follow-up on unresolved inquiries, identify trends and suggest improvements, adhere to guidelines and data policies. Learning & Knowledge:
Maintain knowledge of banking products and call center operations, participate in performance assessments, identify and pursue professional development opportunities. Education and Experience Requirements
Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (preferred). Minimum 2 years of relevant experience, preferably in a highly-rated international bank. Note: Applicants must attach a Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence extends to more than 31 countries across three continents, offering a comprehensive range of products and services. The bank employs over 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has won numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The bank actively supports community initiatives and sponsors various social, educational, and sporting events. Job Purpose Summary
The incumbent will primarily conduct business over the telephone, utilizing advanced contact technology to provide excellent customer service. Essential Duties & Responsibilities
Shareholder & Financial:
Achieve KPIs such as call answering time, query resolution time, and number of calls handled daily. Implement KPIs and best practices, promote cost efficiency, and operate within delegated powers. Customer (Internal & External):
Respond to incoming calls adhering to quality standards, provide complete and accurate product information, follow data protection policies, assist with customer queries, maintain SLAs, build strong relationships with internal departments, and provide data for audits and compliance. Internal (Processes, Products, Regulatory):
Gain product knowledge, protect the bank’s image, handle customer requests professionally, follow-up on unresolved inquiries, identify trends and suggest improvements, adhere to guidelines and data policies. Learning & Knowledge:
Maintain knowledge of banking products and call center operations, participate in performance assessments, identify and pursue professional development opportunities. Education and Experience Requirements
Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (preferred). Minimum 2 years of relevant experience, preferably in a highly-rated international bank. Note: Applicants must attach a Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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2
Customer Service Executive
Doha, Doha
Premium Solutions
Posted 3 days ago
Job Viewed
Job Description
Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to
with " Customer Service Executive
– Qatar" in the subject line.
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with " Customer Service Executive
– Qatar" in the subject line.
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3
Customer Service Cashier
Doha, Doha
PS Tech
Posted 5 days ago
Job Viewed
Job Description
Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.
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4
Customer Service Representative
Doha, Doha
Management Solutions International MSI
Posted 5 days ago
Job Viewed
Job Description
Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.
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5
Customer Service Representative
Doha, Doha
PPL Dynamics
Posted 5 days ago
Job Viewed
Job Description
About the job Customer Service Representative
Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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6
Customer Service Representative
Doha, Doha
Elite Projects Qatar
Posted 5 days ago
Job Viewed
Job Description
We are seeking a
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
#J-18808-Ljbffr
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
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7
Customer Service Manager
Doha, Doha
Aguas de Valencia International
Posted 5 days ago
Job Viewed
Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career. We are currently looking for a:
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
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Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
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This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
Doha, Doha
Confidential Company
Posted 10 days ago
Job Viewed
Job Description
At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows , customer service needs and Terminal facility functionalities .
Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Customer Service Supervisor Jobs also searched
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9