61 Customer Service Managers jobs in Doha

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind.

As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence.

You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market.

• Develop and execute PR strategies to strengthen Calo’s brand image in Qatar.
• Manage press releases, media relations, and public events.
• Proactively engage with customers via calls, meetings, and digital platforms.
• Ensure flawless bilingual communication (Arabic & English).
• Monitor customer feedback and collaborate with internal teams to solve challenges.
• Support business development through stakeholder relationship management.
• Handle governmental and business clearances with accuracy and efficiency.
• Act as the main point of contact for local media and public inquiries.
• Identify partnership and community engagement opportunities.
• Resolve escalated customer issues with empathy and speed.
• Stay ahead of market trends and competitor activity to sharpen CX and PR strategies.

• Nationality: Qatari
• Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities.
• Proven track record in client relationship management and media communication.
• Skilled in media management, PR, and brand promotion.
• Strong understanding of B2B engagement and customer experience best practices.
• Familiarity with business clearance processes in Qatar.
• Fluent in Arabic and English (spoken and written).

• Charismatic, approachable, and a natural brand ambassador
• Professional and proactive, adaptable in fast-paced environments
• Confident problem-solver with strong decision-making skills
• Able to balance strategic PR priorities with customer service needs

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• 2nd Technical interview with the team (30 mins)
• Culture-fit interview (30 mins)
• Offer stage

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

Overview

Job title: Manager Customer Service and Accessibility

Location: Qatar - Doha

Job family: Cargo & Airport Operations

Closing date: 05-Oct-2025

Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:

• Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
• Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
• Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
• Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
• Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.

• Relevant College or University qualification to min bachelor’s level or equivalent
• Minimum 8 years of relevant experience
• Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
• Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
• Strong people management, creates an empowering environment, encouraging individual ownership and initiative
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.