55 Customer Service Representatives jobs in Doha

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Job Overview

Job Title: Client Services Lead

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Supervising daily operations of the helpdesk/client systems team
• Conflict management
• Assigning tasks and priorities among the team
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
• Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
• Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
• When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
• Brief leadership
• Global travel up to 10%
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• 3 years of experience managing a team of at least 5 personnel
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: .

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)

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Get AI-powered advice on this job and more exclusive features. Job Overview

Job Title:

Client Services Lead

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)

Barbershop Assistant (Beauty Therapy and Reception)

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

Annual leave (30 days) Annual ticket to country of origin

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POSITION SUMMARY

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you. #J-18808-Ljbffr

**Key Responsibilities**:

- Reaching the Target Sales on a Daily Basis: Ensure that the call center team consistently achieves the daily sales targets by motivating and guiding agents to maximize sales opportunities.
- Team Management: Lead and supervise a team of call center agents, ensuring their adherence to established protocols and maintaining service quality standards.
- Order Management: Oversee the accurate and efficient processing of food orders received over the phone, ensuring that each order is prepared and delivered correctly.
- Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor during interactions.
- Direct Phone Orders: Handle phone orders directly for pick-up and advance orders, assisting customers with all necessary information and support.
- Quality Assurance: Monitor and assess call center agents' performance, provide constructive feedback, and implement coaching to enhance the team's performance.
- Data Management: Maintain accurate records of customer information, orders, and inquiries in the call center database or CRM system.
- Shift Planning: Optimize shift scheduling and coverage to accommodate high call volumes during peak periods.
- Reporting: Generate regular reports on call center performance, including key metrics such as call volume, response times, and customer satisfaction.
- Training: Assist in training new call center agents and provide ongoing training and development to enhance their skills.
- **Qualifications**:_
- **Prior experience in a call center environment, **with preference given to those in the food service industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and proficiency in managing difficult customer interactions.
- Familiarity with call center software and CRM systems.
- Effective leadership and supervisory skills.
- Attention to detail and accuracy in order processing.
- Ability to work in a fast-paced environment, especially during high call volumes.
- Flexibility to work varying shifts, including evenings and weekends when required.
- Languages: English, Arabic (Plus)
- NOC Must & Valid QID

**Job Types**: Full-time, Permanent

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader to join our dynamic team in Qatar. As a Team Leader, you will be responsible for overseeing a team of call center agents, ensuring they provide exceptional customer service and meet performance targets. Your role will involve coaching, mentoring, and motivating your team to achieve their best, while also managing daily operations to ensure efficiency and effectiveness. Lead, coach, and develop a team of call center agents to achieve performance goals. Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary. Ensure high standards of customer service are maintained. Handle complex or escalated customer issues. Support agents in real-time when they encounter difficult calls. Ensure adherence to company policies and procedures, maintaining high standards of customer service. Handle escalated customer inquiries and resolve complex issues promptly. Analyze call center data to identify trends and areas for improvement. Ensure the team meets daily, weekly, and monthly performance targets. Keep the team informed about company updates, new procedures, and changes. Track team KPIs such as average handling time, call resolution, and customer satisfaction. Coordinate with other departments to ensure seamless service delivery. Prepare and present regular reports on team performance and operational metrics. Required Profile We are looking for a highly motivated and experienced professional with a proven track record in team management within a call center environment. The ideal candidate will possess strong leadership skills and a passion for customer service excellence. Minimum of 3 years of experience as a Team Leader or Supervisor in a call center. Strong leadership and people management skills. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Proficient in call center software and technology. Problem-solving skills with a customer-centric approach. Ability to work full-time on-site in Qatar. Ability to work on a rotational shift basis. Fluent in Arabic, and English. Offer ECCO Gulf Majorel Qatar offers a competitive salary package and a supportive work environment where you can grow your career. We value our employees and provide a range of benefits to ensure their well-being and job satisfaction. Competitive salary and performance-based incentives. Opportunities for professional development and career advancement. Supportive and collaborative team environment. Access to training programs and workshops. Generous annual leave and holiday benefits. Employee recognition and reward programs. Apply now A big team is looking forward to you. Apply here! You want to learn more about us? Visit us on Eccogulf . Privacy notice

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Job Responsibilities

Manage daily customer operations across multiple channels, including calls, emails, and in-person visits. Address customer escalations and complaints promptly to ensure satisfaction. Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details. Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies. Maintain accurate records of customer interactions, including complaints, comments, and resolutions. Collaborate with other departments to resolve outstanding customer transactions. Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs. Regularly check to ensure customer issues are resolved and satisfaction is maintained. Track and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings. Communicate information about new products or services available to customers. Educate customers on necessary documentation requirements. Ensure adherence to all customer service policies and procedures. Refer unresolved customer issues to the appropriate departments for further investigation. Knowledge, Skills, and Experience Bachelor’s degree or equivalent in any discipline. More than 8 years of experience in customer service and 3 years at the same level. Proficient knowledge of customer service and standard office practices and procedures. Proficient standard office equipment skills. Written and spoken proficiency in both English and Arabic is a MUST. Locally available in Qatar.

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Get AI-powered advice on this job and more exclusive features. Manage daily customer operations across multiple channels, including calls, emails, and in-person visits. Address customer escalations and complaints promptly to ensure satisfaction. Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details. Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies. Maintain accurate records of customer interactions, including complaints, comments, and resolutions. Collaborate with other departments to resolve outstanding customer transactions. Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs. Regularly check to ensure customer issues are resolved and satisfaction is maintained. rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings. Communicate information about new products or services available to customers. Educate customers on necessary documentation requirements. Ensure adherence to all customer service policies and procedures. Refer unresolved customer issues to the appropriate departments for further investigation.

Manage daily customer operations across multiple channels, including calls, emails, and in-person visits. Address customer escalations and complaints promptly to ensure satisfaction. Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details. Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies. Maintain accurate records of customer interactions, including complaints, comments, and resolutions. Collaborate with other departments to resolve outstanding customer transactions. Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs. Regularly check to ensure customer issues are resolved and satisfaction is maintained. rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings. Communicate information about new products or services available to customers. Educate customers on necessary documentation requirements. Ensure adherence to all customer service policies and procedures. Refer unresolved customer issues to the appropriate departments for further investigation.

Knowledge, Skills, And Experience

Bachelor’s degree or equivalent in any discipline. More than 8 years of experience in customer Service and 3 years as same level Proficient knowledge of customer service, and standard office practices and procedures Proficient computer skills. Proficient standard office equipment skills. Strong people skills. Excellent phone etiquette. Written and Spoken Both English and Arabic is a MUST Locally available in Qatar Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at ECCO Gulf WLL by 2x Get notified about new Call Center Team Lead jobs in

Doha, Doha, Qatar . QNB3327 - Senior Officer QNB First Customer Service (Qatarization)

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