89 Customer Service Roles jobs in Doha

Salary offered is QAR 2,500 and free accommodation, food and transport from and to the workplace, or a full package of QAR 4,500
- Job involves working in different shifts.
- For both Males and Females
**Skills Requirements**:

- Previous experience in a call center is preffered
- Intermediate command of English language and any extra language ( Arabic, French, German Spanish) are an advantage
- Essential Good interpersonal skills.

**Qualifications**:

- Graduate or 1-2 years of experience in call center
- Vocational, Tertiary or Trade qualification if available

**Job Types**: Full-time, Permanent

**Salary**: From QAR2,500.00 per month

Application Question(s):

- Do you live in Qatar?
- Do you have experience as a Call Center Agent?
- Can you get an NOC?

**Posting Date** Jul 08, 2021
**Job Number** 21072594
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP
**Brand** The Ritz-Carlton
**Schedule** Full-Time
**Relocation?** N
**Position Type** Non-Management
**Located Remotely?** N
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.***

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**We are looking to hire a qualified Call Center Agent to join our dynamic team.**
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.

**Salary**: QAR7,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Related work: 2 years (required)

**Language**:

- Arabic (required)
- English (required)

Strong phone and verbal communication skills along with active listening (Arabic/English)
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Quick response
- Ability to work under pressure
- Good multi-tasking skills.

**Job Type**: Permanent

**Experience**:

- Call Center: 2 years (preferred)

The Call Center Agent answers incoming calls from patients who want to book, change, or cancel appointments, respond to inquiries, manage complaints, and provide general information. They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind and follow up with patients about their appointments.

This role also involves making sales or recommendations for doctor services that may better suit the patient's needs. The agent will participate in training and other learning opportunities to expand their knowledge of the company and the position.

Job Responsibilities 1

• Maintain a positive, empathetic, and professional attitude toward patients at all times.
• Answer phones from patients professionally and respond promptly to inquiries and complaints.
• Handle and resolve patient complaints.
• Follow up with and remind patients about their appointments.
• Research required information using available resources.
• Provide patients with information about SAC's services.

Job Responsibilities 2

• Identify and escalate priority issues; report to the Marketing & Business Development Manager.
• Route inbound calls to the appropriate resources.
• Communicate and coordinate with colleagues as necessary.
• Perform other duties as assigned.

Additional Responsibilities 3 Job Knowledge & Skills

• Strong phone and verbal communication skills, along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Excellent management, organization, and time management skills.
• Strong problem-solving skills.
• ERP knowledge, preferably SAP; functional skills are a requirement for success in this role.

Job Experience

1-2 years

Education

Diploma or Certificate in a related field

Job Responsibilities

1. Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
2. Address customer escalations and complaints promptly to ensure satisfaction.
3. Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
4. Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
5. Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
6. Collaborate with other departments to resolve outstanding customer transactions.
7. Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
8. Regularly check to ensure customer issues are resolved and satisfaction is maintained.
9. Track and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
10. Communicate information about new products or services available to customers.
11. Educate customers on necessary documentation requirements.
12. Ensure adherence to all customer service policies and procedures.
13. Refer unresolved customer issues to the appropriate departments for further investigation.

Knowledge, Skills, and Experience

• Bachelor's degree or equivalent in any discipline.
• More than 8 years of experience in customer service and 3 years at the same level.
• Proficient knowledge of customer service and standard office practices and procedures.
• Proficient standard office equipment skills.
• Written and spoken proficiency in both English and Arabic is a MUST.
• Locally available in Qatar.

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• Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
• Address customer escalations and complaints promptly to ensure satisfaction.
• Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
• Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
• Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
• Collaborate with other departments to resolve outstanding customer transactions.
• Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
• Regularly check to ensure customer issues are resolved and satisfaction is maintained.
• rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
• Communicate information about new products or services available to customers.
• Educate customers on necessary documentation requirements.
• Ensure adherence to all customer service policies and procedures.
• Refer unresolved customer issues to the appropriate departments for further investigation.
  
  

• Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
• Address customer escalations and complaints promptly to ensure satisfaction.
• Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
• Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
• Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
• Collaborate with other departments to resolve outstanding customer transactions.
• Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
• Regularly check to ensure customer issues are resolved and satisfaction is maintained.
• rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
• Communicate information about new products or services available to customers.
• Educate customers on necessary documentation requirements.
• Ensure adherence to all customer service policies and procedures.
• Refer unresolved customer issues to the appropriate departments for further investigation.
  
  

Knowledge, Skills, And Experience

• Bachelor's degree or equivalent in any discipline.
• More than 8 years of experience in customer Service and 3 years as same level
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills.
• Proficient standard office equipment skills.
• Strong people skills.
• Excellent phone etiquette.
• Written and Spoken Both English and Arabic is a MUST
• Locally available in Qatar

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

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QNB3327 - Senior Officer QNB First Customer Service (Qatarization)

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The Call Center Agent answers incoming calls from patients who want to book, change, or cancel appointments, respond to inquiries, manage complaints, and provide general information. They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind and follow up with patients about their appointments. This role also involves making sales or recommendations for doctor services that may better suit the patient's needs. The agent will participate in training and other learning opportunities to expand their knowledge of the company and the position. Job Responsibilities 1

Maintain a positive, empathetic, and professional attitude toward patients at all times. Answer phones from patients professionally and respond promptly to inquiries and complaints. Handle and resolve patient complaints. Follow up with and remind patients about their appointments. Research required information using available resources. Provide patients with information about SAC’s services. Job Responsibilities 2

Identify and escalate priority issues; report to the Marketing & Business Development Manager. Route inbound calls to the appropriate resources. Communicate and coordinate with colleagues as necessary. Perform other duties as assigned. Additional Responsibilities 3

Job Knowledge & Skills

Strong phone and verbal communication skills, along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Excellent management, organization, and time management skills. Strong problem-solving skills. ERP knowledge, preferably SAP; functional skills are a requirement for success in this role. Job Experience

1-2 years Education

Diploma or Certificate in a related field

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Call Center Team Leader

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Call Center Team Leader

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Burjline Builders Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader to join our dynamic team in Qatar. As a Team Leader, you will be responsible for overseeing a team of call center agents, ensuring they provide exceptional customer service and meet performance targets. Your role will involve coaching, mentoring, and motivating your team to achieve their best, while also managing daily operations to ensure efficiency and effectiveness. Lead, coach, and develop a team of call center agents to achieve performance goals. Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary. Ensure high standards of customer service are maintained. Handle complex or escalated customer issues. Support agents in real-time when they encounter difficult calls. Ensure adherence to company policies and procedures, maintaining high standards of customer service. Handle escalated customer inquiries and resolve complex issues promptly. Analyze call center data to identify trends and areas for improvement. Ensure the team meets daily, weekly, and monthly performance targets. Keep the team informed about company updates, new procedures, and changes. Track team KPIs such as average handling time, call resolution, and customer satisfaction. Coordinate with other departments to ensure seamless service delivery. Prepare and present regular reports on team performance and operational metrics.

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader to join our dynamic team in Qatar. As a Team Leader, you will be responsible for overseeing a team of call center agents, ensuring they provide exceptional customer service and meet performance targets. Your role will involve coaching, mentoring, and motivating your team to achieve their best, while also managing daily operations to ensure efficiency and effectiveness.

Lead, coach, and develop a team of call center agents to achieve performance goals. Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary. Ensure high standards of customer service are maintained. Handle complex or escalated customer issues. Support agents in real-time when they encounter difficult calls. Ensure adherence to company policies and procedures, maintaining high standards of customer service. Handle escalated customer inquiries and resolve complex issues promptly. Analyze call center data to identify trends and areas for improvement. Ensure the team meets daily, weekly, and monthly performance targets. Keep the team informed about company updates, new procedures, and changes. Track team KPIs such as average handling time, call resolution, and customer satisfaction. Coordinate with other departments to ensure seamless service delivery. Prepare and present regular reports on team performance and operational metrics.

Required Profile

We are looking for a highly motivated and experienced professional with a proven track record in team management within a call center environment. The ideal candidate will possess strong leadership skills and a passion for customer service excellence.

Minimum of 3 years of experience as a Team Leader or Supervisor in a call center. Strong leadership and people management skills. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Proficient in call center software and technology. Problem-solving skills with a customer-centric approach. Ability to work full-time on-site in Qatar. Ability to work on a rotational shift basis. Fluent in Arabic, and English.

Offer

ECCO Gulf Majorel Qatar offers a competitive salary package and a supportive work environment where you can grow your career. We value our employees and provide a range of benefits to ensure their well-being and job satisfaction.

Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Opportunities for professional development and career advancement. Supportive and collaborative team environment. Access to training programs and workshops. Generous annual leave and holiday benefits. Employee recognition and reward programs.

Job Id: rPoRQgf2Z+8BNorPp1cduG/8Qf8Jy2jhnIRHToVYzovoskyhZTjGqK8NkVBcET9DdcIt75mPWkFAkfeXN34hi/I84/dORppQfIjlTy4B0XxTaYC9g9JFpD35U9e32TZ76W3ozj6e6TzfCNVNpS27DMks0oc0eduQ88SCIQ== Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Construction Referrals increase your chances of interviewing at Burjline Builders by 2x Get notified about new Call Center Team Lead jobs in

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