60 Customer Service Roles jobs in Doha

We are hiring a Client Relations Associate for one of our clients in Qatar.

If you have the right background, send us your application.

Skills

• Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus).

• Bachelor’s degree (preferably Marketing or Business) or equivalent.

• Background in corporate sales, business development, and marketing campaign execution.

• Must have valid QID and NOC.

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

Overview

To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applications.

• Answering of customer calls, emails, web, fax, post, social media and other contact, with internal and external customers.
• Handling Switchboard calls
• Handling Outbound calls as needed
• Follow up on SR’s as assigned
• Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.
• Work on a 24/7 shift pattern
• Provide concise, accurate, complete and informative responses to the customer.
• Recognise where customer issues require escalation and follow the escalation procedure.
• Follow pre-agreed troubleshooting processes, scripts and call guides as directed by Ashghal to ensure correct diagnosis and appropriate resolution.
• Accurately record customer information manually and using Customer Management Software, relevant to the resolution of the customer enquiry or issue.
• Maintain an up to date level of service and procedural knowledge and proactively seek out information where required.
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.
• Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance metrics, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed.
• Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader.
• Feedback any trends noticed from customer calls to their Team Leader, as they are noticed.

Overview

Customer Service Representative - Fair chance vacancy in Doha Qatar. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

This listing contains additional postings and miscellaneous information not directly related to the Customer Service Representative role. The essential responsibilities above reflect the job’s core expectations.