97 Customer Support Specialist jobs in Doha
Customer Support Specialist (Customer Support
Doha, Doha
BOEING
Posted today
Job Viewed
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Position Responsibilities**:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources.
**Basic Qualifications (Required Skills/Experience)**:
- Understands supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for mínimal travel domestically and internationally
**Preferred Qualifications (Desired Skills/Experience)**:
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
**Typical Education & Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)
**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Position Responsibilities**:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources.
**Basic Qualifications (Required Skills/Experience)**:
- Understands supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for mínimal travel domestically and internationally
**Preferred Qualifications (Desired Skills/Experience)**:
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
**Typical Education & Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)
**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 6 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 5 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Representative (Female)
Doha, Doha
SAFA INTERNATIONAL CO. W.L.L.
Posted 8 days ago
Job Viewed
Job Description
Overview
We are hiring CUSTOMER CARE REPRESENTATIVES (Female) to join our dynamic team! If you have excellent communication skills and enjoy assisting customers, we’d love to hear from you.
Details- POSITION: Customer Care Rep
- JOB CATEGORY: Customer Service
- YEARS OF EXPERIENCE: 3-4 Years
- GENDER: Female
- SALARY RANGE: QAR 2, - QAR 5,
- APPLICANT LOCATION: In-country Hire Only
Provide exceptional customer service by assisting customers, addressing inquiries, and resolving issues in a timely and professional manner. Communicate effectively with customers to understand their needs and deliver accurate information.
Requirements- Previous experience in a similar field is required.
- Strong communication skills in English & Hindi are essential.
- A Bachelor’s degree is mandatory.
Location
View location map
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This advertiser has chosen not to accept applicants from your region.
3
Customer Care Representative (Female)
Doha, Doha
Qatarliving
Posted 3 days ago
Job Viewed
Job Description
Overview
We are hiring CUSTOMER CARE REPRESENTATIVES (Female) to join our dynamic team! If you have excellent communication skills and enjoy assisting customers, we’d love to hear from you. Apply now by sending your resume to Qualifications
Previous experience in a similar field is required. Proficiency in speaking
Arabic
will be considered an advantage.
#J-18808-Ljbffr
We are hiring CUSTOMER CARE REPRESENTATIVES (Female) to join our dynamic team! If you have excellent communication skills and enjoy assisting customers, we’d love to hear from you. Apply now by sending your resume to Qualifications
Previous experience in a similar field is required. Proficiency in speaking
Arabic
will be considered an advantage.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Representative (Female)
Doha, Doha
SAFA INTERNATIONAL CO. W.L.L.
Posted 8 days ago
Job Viewed
Job Description
Overview
We are hiring CUSTOMER CARE REPRESENTATIVES (Female) to join our dynamic team! If you have excellent communication skills and enjoy assisting customers, we’d love to hear from you. Details
POSITION:
Customer Care Rep JOB CATEGORY:
Customer Service YEARS OF EXPERIENCE:
3-4 Years GENDER:
Female SALARY RANGE:
QAR 2, - QAR 5, APPLICANT LOCATION:
In-country Hire Only Responsibilities
Provide exceptional customer service by assisting customers, addressing inquiries, and resolving issues in a timely and professional manner. Communicate effectively with customers to understand their needs and deliver accurate information. Requirements
Previous experience in a similar field is required. Strong communication skills in English & Hindi are essential. A Bachelor’s degree is mandatory. Location View location map
#J-18808-Ljbffr
We are hiring CUSTOMER CARE REPRESENTATIVES (Female) to join our dynamic team! If you have excellent communication skills and enjoy assisting customers, we’d love to hear from you. Details
POSITION:
Customer Care Rep JOB CATEGORY:
Customer Service YEARS OF EXPERIENCE:
3-4 Years GENDER:
Female SALARY RANGE:
QAR 2, - QAR 5, APPLICANT LOCATION:
In-country Hire Only Responsibilities
Provide exceptional customer service by assisting customers, addressing inquiries, and resolving issues in a timely and professional manner. Communicate effectively with customers to understand their needs and deliver accurate information. Requirements
Previous experience in a similar field is required. Strong communication skills in English & Hindi are essential. A Bachelor’s degree is mandatory. Location View location map
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
We are looking to hire qualified IT Help Desks who can join our dynamic team.
- Assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Prepare and maintain a Frequently Asked Question (FAQ) document for users’ reference.
- Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist.
- Ensure high standards of confidentiality to safeguard commercially sensitive information.
**Job Qualifications**
- At least 3-5 years of related experience of which a minimum of 1 year should be in a similar position /responsibility.
- Experience in the banking industry is preferred.
- Must be a Native Arabic Speaker.
- Bachelor's Degree is required.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Must have a transferable visa, or under family sponsorship.
- Locally available in Qatar, and can start immediately.
**Salary**: QAR6,500.00 - QAR7,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Help Desk: 3 years (preferred)
**Language**:
- Arabic (required)
- Assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Prepare and maintain a Frequently Asked Question (FAQ) document for users’ reference.
- Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist.
- Ensure high standards of confidentiality to safeguard commercially sensitive information.
**Job Qualifications**
- At least 3-5 years of related experience of which a minimum of 1 year should be in a similar position /responsibility.
- Experience in the banking industry is preferred.
- Must be a Native Arabic Speaker.
- Bachelor's Degree is required.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Must have a transferable visa, or under family sponsorship.
- Locally available in Qatar, and can start immediately.
**Salary**: QAR6,500.00 - QAR7,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Help Desk: 3 years (preferred)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk Engineers (Arabic)
Doha, Doha
CANDIDZONE Technologies
Posted today
Job Viewed
Job Description
We are hiring Help Desk Engineers for a Leading IT Consulting company in Qatar.
- Duration - 6 months extendable_
**Qualifications**:
- Bachelors degree in IT relevant field
- Minimum 5 years of Help Desk experience
- Preferably Arabic speaker (Bilingual)
- Work visa under Secondment, Freelance
- Residing in Qatar
**Interested applicants**: forward the CV's through WhatsApp at
+
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: QAR1.00 per month
Application Question(s):
- Are you in Doha?
**Experience**:
- IT Help Desk: 5 years (required)
**Language**:
- Arabic (required)
- Duration - 6 months extendable_
**Qualifications**:
- Bachelors degree in IT relevant field
- Minimum 5 years of Help Desk experience
- Preferably Arabic speaker (Bilingual)
- Work visa under Secondment, Freelance
- Residing in Qatar
**Interested applicants**: forward the CV's through WhatsApp at
+
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: QAR1.00 per month
Application Question(s):
- Are you in Doha?
**Experience**:
- IT Help Desk: 5 years (required)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
7
Help Desk/Communication Focal Point
Doha, Doha
GovCIO
Posted today
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
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GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
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8
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf WLL
Posted 13 days ago
Job Viewed
Job Description
Overview
In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
- Report issues to the Service Desk for escalation
- Follow the internal standard policy and procedure, keep update all Documentation
- Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
- Assist with onboarding of new users
- Install, test, and configure new workstation devices, peripheral equipment and software
- Perform timely workstation hardware devices and software upgrades as required
- Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
- Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
- Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
- Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
- Local & Network printer setup
- Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
- IP phone configuration support
- All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
- Strong knowledge of Antivirus or Endpoint security
- During offboarding, back up user data
- CCTV management
- Understand network VLAN & subnetting
- Basic experience with Java product knowledge
- Multiple browser experience
- Willingness to stay late for tasks or pending work as required
- Access control system knowledge: creating users and adding permissions
- Hands-on experience with troubleshooting and training other staff
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor's degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
9