57 Customer Support jobs in Doha
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Customer Care Officer
Posted today
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Job Description
We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)
As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through official channels. You will also lead the investigation process involving ground or in-flight-based customer service aspects by coordinating with relevant Ground or In-Flight Service stakeholders to resolve or follow up on further enhancements of ground / in-flight-based products.
Additionally, you will appraise and evaluate respective service aspects, including assessing staff performance in respective areas, e.g. ground / in-flight, amenities / catering, in-flight entertainment, lunge or other ground service processes that may impact overall customer service levels.
As part of your daily responsibilities, you will also:
- Process customer feedback received through respective channels and evaluate the same based on relevant SOPs
- Ensure closure of all complaints received within stipulated period and as per company SOPs
- Liaise directly with the relevant Customer Service teams to highlight employee performance issues that may impact Ground or In-Flight-based customer service delivery, and attempt to resolve the same with minimum disruption, while keeping your Line Manager aware of all instances at various levels along the way
- Review and appraise customer complaints and transfer them to relevant departments to seek clarification, thereby resolving issues successfully
- Provide guidance or feedback on service standards and procedures to various areas within the operations, and ensure that the process is streamlined in order to increase efficiency within the department
- Remain highly proactive by providing appropriate information with regards to investigations, an ensure actions are taken to address respective service delivery issues
- Provide inputs and suggestions to the customer complaint management system via respective communication channels to the Line Manager
- Identify trouble areas and escalate the same to the Line Manager and other service delivery arears to resolve issues as required by the Line Manager.
- Contribute and share cross-functional activity within the department and ensure that operational requirements i.e. monitoring and responding to electronic voyage reports (eVRs), complaints, suggestions ensuring they are resolved / closed within stipulated periods.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
About You
- A minimum of 5 years of Cabin Attendant experience
- Excellent spoken and written English communication skills
- Strong interpersonal skills
- High level of computer literacy
Preferred Qualifications
- Previous experience in a Customer Service
- Cabin Crew Supervisory experience will be an added advantage
- Previous experience in Airport Operations on a supervisory level
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
Posted 2 days ago
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Job Description
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence extends to more than 31 countries across three continents, offering a comprehensive range of products and services. The bank employs over 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has won numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The bank actively supports community initiatives and sponsors various social, educational, and sporting events. Job Purpose Summary
The incumbent will primarily conduct business over the telephone, utilizing advanced contact technology to provide excellent customer service. Essential Duties & Responsibilities
Shareholder & Financial:
Achieve KPIs such as call answering time, query resolution time, and number of calls handled daily. Implement KPIs and best practices, promote cost efficiency, and operate within delegated powers. Customer (Internal & External):
Respond to incoming calls adhering to quality standards, provide complete and accurate product information, follow data protection policies, assist with customer queries, maintain SLAs, build strong relationships with internal departments, and provide data for audits and compliance. Internal (Processes, Products, Regulatory):
Gain product knowledge, protect the bank’s image, handle customer requests professionally, follow-up on unresolved inquiries, identify trends and suggest improvements, adhere to guidelines and data policies. Learning & Knowledge:
Maintain knowledge of banking products and call center operations, participate in performance assessments, identify and pursue professional development opportunities. Education and Experience Requirements
Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (preferred). Minimum 2 years of relevant experience, preferably in a highly-rated international bank. Note: Applicants must attach a Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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QNB3413 - Officer Customer Care Call Center (Qatarization)
Posted 12 days ago
Job Viewed
Job Description
This role involves conducting business over the telephone, utilizing advanced contact technology to provide excellent customer service. About QNB
Established in 1964, QNB Group is the first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. It operates in over 31 countries with more than 28,000 employees, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has received numerous awards. The bank also actively engages in community support programs. Job Purpose
The incumbent will primarily handle customer interactions via telephone, ensuring high-quality service and support. Responsibilities
Achieve KPIs such as call response time, query resolution time, and call handling volume. Implement and promote best practices in the Customer Care Call Center. Maintain cost efficiency and productivity. Respond promptly to customer inquiries, providing accurate information and solutions. Adhere to SLAs and build effective relationships with internal departments. Ensure compliance with data protection policies and regulatory requirements. Maintain thorough product knowledge and participate in ongoing training. Handle complaints professionally, aiming for positive resolutions. Participate in team meetings and professional development activities. Education and Experience
College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No minimum experience required. Applicants are required to attach their Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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QNB3278 - Associate Customer Care Call Center (Qatarization)
Posted 17 days ago
Job Viewed
Job Description
About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate
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Client Systems Technician Support
Posted 11 days ago
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Job Description
GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications
High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.
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Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.
Scope of Work
Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.
Scope :
1. Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Client ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Client Fleet.
9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.
10. Managing file and print servers and applying users permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints
Experience and skills
Good skills in troubleshooting and discover the root cause.
Experience in different Operating systems for Mobile, computers, and terminals
Ability to set up and install any kind of software.
Ability to learn and educate Client users of any new application.
Has a solid knowledge of endpoint security and how to act against any cyber security attack.
Experience on IOT Devices and CCTV.
Certificates
Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent
Technical Support Engineer • Doha, Qatar
#J-18808-LjbffrTechnical Support Lead
Posted 1 day ago
Job Viewed
Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
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About the latest Customer support Jobs in Doha !
Technical Support Engineer
Posted 1 day ago
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Job Description
Experience: 3+ Years
Qualification: Any degree
Job Description:We are seeking a Software Developer with the following qualifications:
- 3 to 5 years of experience in software development.
- Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
- 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
- Strong English written and verbal communication skills.
- Willingness to work on shifts (24/7).
- Designing and creating engineering specifications for software programs and applications.
- Coding, modifying, testing, and debugging programs according to design specifications.
- Working with quality assurance to develop software test plans.
- Collaborating with hardware engineers to assess and test hardware and software interaction.
- Implementing a specific development methodology.
- Documenting software specifications.
- Developing software prototypes.
- Experience in Java and C++.
- Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
- Excellent knowledge in practicing OOAD, architectural and design patterns.
- Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
- Familiarity with web technologies.
- Familiarity with version control tools like GIT/Github.
- Participation in and familiarity with Agile (Scrum) project methodology and practices.
Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.
Job Type: Contract To Hire
Job Category: Software Developer
Job Positions: 8
#J-18808-LjbffrTechnical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.
Scope of Work
Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.
Scope :
1. Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Client ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Client Fleet.
9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.
10. Managing file and print servers and applying users permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints
Experience and skills
Good skills in troubleshooting and discover the root cause.
Experience in different Operating systems for Mobile, computers, and terminals
Ability to set up and install any kind of software.
Ability to learn and educate Client users of any new application.
Has a solid knowledge of endpoint security and how to act against any cyber security attack.
Experience on IOT Devices and CCTV.
Certificates
Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent
Technical Support Engineer • Doha, Qatar
Technical Support Lead
Posted 8 days ago
Job Viewed
Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution