75 Guest Satisfaction jobs in Doha

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience.

Key Responsibilities:

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

Desired Candidate Profile

Qualifications

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

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Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.

As a Guest Relations Hostess you will also:

• Welcome guests to the Recreation Department with a friendly and engaging demeanor
• Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events
• Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process
• Address and resolve guest inquiries, requests, and concerns promptly and professionally
• Collaborate with the Recreation team to coordinate and execute special events, classes, and activities
• Monitor and maintain the cleanliness and organization of recreational areas
• Gather guest feedback and provide insights to improve service and guest satisfaction
• Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction
• Ability to multitask and handle guest requests and situations with grace and efficiency
• Professional, positive and approachable attitude

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.

As a Guest Relations Hostess you will also:

• Welcome guests to the Recreation Department with a friendly and engaging demeanor
• Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events
• Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process
• Address and resolve guest inquiries, requests, and concerns promptly and professionally
• Collaborate with the Recreation team to coordinate and execute special events, classes, and activities
• Monitor and maintain the cleanliness and organization of recreational areas
• Gather guest feedback and provide insights to improve service and guest satisfaction
• Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction
• Ability to multitask and handle guest requests and situations with grace and efficiency
• Professional, positive and approachable attitude

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.