87 Guest Services Manager jobs in Doha

Overview

JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

• Managing Guest Services and Front Desk Operations
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

• Maintaining Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• • Develops specific goals and plans to prioritize, organize, and accomplish your work.
• • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• • Assists with energy conservation efforts by monitoring compliance during property tours.

• Supporting Projects and Policies Related to Guest Experience and Safety
  • Supports implementation of the customer recognition/service program, communicating and ensuring the process.
• • Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• • Sends copy of MOD report to all departments on a daily basis.
• • Ensures compliance with all policies, standards and procedures.
• • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• • Understands and complies with loss prevention policies and procedures.

• Ensuring and Providing Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
• • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• • Serves as a leader in displaying outstanding hospitality skills.
• • Sets a positive example for guest relations.
• • Empowers employees to provide excellent customer service.
• • Observes service behaviors of employees and provides feedback to individuals.
• • Maintains high visibility in public areas during peak times.
• • Provides immediate assistance to guests as requested.
• • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• • Records guest issues in the guest response tracking system.
• • Reviews comment cards and guest satisfaction results with employees.
• • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Managing and Conducting Human Resource Activities
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• • Analyzes information and evaluating results to choose the best solution and solve problems.
• • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• • Communicates any variations to the established norms to the appropriate department in a timely manner.
• • Participates as needed in the investigation of employee and guest accidents.
• • Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.

Mandarin Oriental is the award-winning owner and operator of luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. The Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Based at Mandarin Oriental, Doha within the Front Office Department, the Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. The incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
• Help the Guest Relations Management Team to meet and greet guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and participate in VIPs meetings
• Assist the Front Office during need periods
• Handle guests’ complaints
• Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

• Minimum 2 years of experience working in a 5-star hotel environment
• A minimum of 1 year of Front Office experience
• Previous experience working in the Middle East Region is an advantage
• Strong command of Microsoft Office products
• Effective verbal and written communication skills in English; Arabic is an advantage

• Learning & Development. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. Complimentary nights and attractive rates on rooms for you and your loved ones through the MOstay programme.
• Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. Different retirement plans depending on length of service and role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?

Overview

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
• Help the Guest Relations Management Team to meet and greet guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting
• Assists the Front Office during need periods
• Handles guests’ complaints
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

• Minimum 2 year of experience working in a 5-star hotel environment
• A minimum of 1 years of Front Office experience
• Previous experience working in the Middle East Region is an advantage
• Strong commands of Microsoft Office products
• Effective verbal and written communication skills in English. Arabic is an advantage

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask
  
  

Overview

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel’s standards and enhances the guest experience.

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel’s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel’s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years’ experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience.

Key Responsibilities:

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

Desired Candidate Profile

Qualifications

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

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About the Job

Greet every guest and make their stay happy from the moment they arrive until they leave. Help with VIP guests and keep front desk work running smoothly. Aim to make guests feel welcome and comfortable.

• Smile and welcome guests at check-in, check-out, or whenever you meet them.
• Spot what guests need and tell them about hotel services or cool places nearby.
• Answer questions and fix problems fast so guests feel looked after.
• Focus on VIP guests and help with any special requests.
• Arrange things like birthday surprises or special room setups, making sure details are right.
• Let guests know about hotel restaurants, offers, and packages.
• Keep guest areas clean and tidy.
• Work well with other teams like housekeeping, concierge, and food & beverage.
• Listen to guest feedback and share ideas with your manager to make things better.
• Dress neatly and always help your teammates.

• Some experience with guests in hotels or other hospitality jobs is good.
• Can talk and write well, and enjoy working with people.
• Patient, polite, and calm during busy times.
• Organized and can do more than one thing at a time.
• Can use hotel computer programs.
• Ready to work different shifts, plus weekends and holidays.
• Likes to help people and bring excellent service.

We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences.

Responsibilities :

Welcome guests and manage check-in / check-out

Handle guest inquiries, complaints, and service requests

Promote hotel services and coordinate with departments

Maintain a clean and organized front desk and lobby

Assist with reservations and process payments accurately

Requirements :

Experience in a hospitality role preferred

Strong communication and problem-solving skills

Ability to work under pressure in a fast-paced environment

Proficient in MS Office and hotel systems

Fluent in English; other languages are a plus

Professional appearance and willing to work in Qatar

Salary and Benefits :

Salary : QAR2,900

• 18 Annual Leaves, Public Holidays, Birthday Off
• Annual ticket allowance
• Meals, Uniform and Transport Provided
• Accommodation : Barwa Madinatna

Job Description

• Provide upscale guest service experiences throughout their stay


• Ensure clients are properly greeted upon their arrival


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in


• Coordinate luggage collection and storage


• Oversee check-in and check-out procedures, including reservations and financial transactions


• Promptly address guests’ requests, like in-room dining


• Actively listen to and resolve complaints


• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services


• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns


• Inform clients of our hotel services, including breakfast and dining options


• Promote all hotel amenities, conveniences and programs offered


• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures


• Appraise team’s performance and produce regular reports


• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience


• Examine daily duties, assign tasks and check on progress


• Analyze guest feedback from hotel guestbook and online reviews and suggest ways to improve ratings


• Recommend local tourist spots, including places to dine, shop and sight-see


• Establish friendly relationships with regular hotel guests

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world; dare to challenge the status quo! # BELIMITLESS