52 Qatar National Bank jobs in Doha

Overview

Qatar National Bank offers a variety of careers for those interested in working in the banking and finance industry. Qatar National Bank Jobs include positions in retail banking, corporate banking, investment banking, and private banking. Qatar National Bank also has positions available in support and back-office functions. Job Details

Company:

Qatar National Bank (QNB) Job Location:

Qatar Nationality:

Any nationality can apply Education:

High School/Diploma/Degree Experience:

2-5 Years List of Latest QNB Jobs 2022

Economist — Strategy — Doha, Qatar Lean Transformation Associate — Strategy — Doha, Qatar Teller (Qatari National only) — Retail Banking — Doha, Qatar Teller (Qatari National only) — Corporate Banking — Doha, Qatar Corporate - Customer Service Officer (Qatari National Only) — Corporate Banking — Doha, Qatar Corporate - Customer Service Agent (Qatari National Only) — Corporate Banking — Doha, Qatar Senior System Analyst — Information Technology — Doha, Qatar Senior Analyst Financial Budgeting and Business Planning — Finance — Doha, Qatar Senior Analyst Global Risk Support (Qatari National Only) — Risk Management — Doha, Qatar Officer Asset Management - Administration — Operation — Doha, Qatar Senior Broker HNI — Brokerage / Trading and Research — Doha, Qatar Broker HNI — Brokerage / Trading and Research — Doha, Qatar Senior Trader Institutional Sales — Brokerage / Trading and Research — Doha, Qatar Senior Officer Digital Business Development — Retail Banking — Doha, Qatar Supervisor Merchant Operations - Cards & Merchant Operations "Qatari Nationals Only" — Operation — Doha, Qatar Credit Risk Manager — International Banking — Kuwait City Head Teller (Qatari National only) — Asset and Wealth Management — Doha, Qatar Manager Cards and Retail Payment Products — Retail Banking — Doha, Qatar Head of International Islamic Banking Audit — Audit and Compliance — Doha, Qatar Head of Audit Support & Oversight for International Branches — Audit and Compliance — Doha, Qatar Supervisor Merchant Operations - Cards & Merchant Operations "Qatari Nationals Only" — Operations — Doha, Qatar Head Teller (Qatari National only) — Asset and Wealth Management — Doha, Qatar Manager Cards and Retail Payment Products — Retail Banking — Doha, Qatar Head of International Islamic Banking Audit — Audit and Compliance — Doha, Qatar Head of Audit Support & Oversight for International Branches — Audit and Compliance — Doha, Qatar Senior Security Technology Engineer — Risk Management — Doha, Qatar Manager International Restructuring & Distressed Debt — Risk Management — Doha, Qatar Officer Branch Allocations (Qatari National Only) — Facilities Management — Doha, Qatar Domestic Security Officer — Security — Doha, Qatar Clerk — Marketing — Doha, Qatar Events Officer (Qatari National Only) — Marketing — Doha, Qatar Regional Client Service Officer (Qatari National only) — Marketing — Doha, Qatar Relationship Manager — Corporate Banking — Oman / Muscat Manager IT — Information Technology — Oman / Muscat Linux and Configuration Support Administrator — Information Technology — Doha, Qatar Officer Quality Assurance (Qatari National Only) — Marketing — Doha, Qatar Head of Risk — Risk Management — Sudan, Khartoum Financial Control Officer — Finance — Sudan, Khartoum Senior Manager E-Channels (Qatari National only) — Information Technology — Doha, Qatar Officer Internet Content Management (Qatari National Only) — Marketing — Doha, Qatar Domestic Security Officer (Qatari National Only) — Security — Doha, Qatar Project Manager -Engineering (Qatari National Only) — Project Management — Doha, Qatar Scholarship Program (Qatari National Only) — Graduates and Internship — Doha, Qatar Secretary — Asset and Wealth Management — Doha, Qatar Analyst Business Intelligence — Asset and Wealth Management — Doha, Qatar Senior Officer Fixed Assets & Inventory (Qatari National Only) — Project Management — Doha, Qatar Notes: This list reflects available positions and locations at the time of posting. Applications should be submitted through the official QNB careers portal or indicated application channels.

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Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have :

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Responsibilities

You will take full ownership of one large-scale project or 3-4 medium projects concurrently, structuring the scope and managing the project plan, resources and budget.

In this role you will actively manage client relationships to ensure high client satisfaction, lead the project team on the ground, monitoring and evaluating team performance, and actively developing team members by providing regular feedback and coaching.

You will lead and manage technology consulting engagements for financial services clients including solution design & implementation ensuring the delivery of the strategy.

You will lead cross-functional teams of consultants, architects, and analysts, fostering collaboration and ensuring the delivery of innovative and effective technology solutions.

You will demonstrate problem-solving and drive a structured approach to identifying and solving complex technology problems, leveraging industry best practices and methodologies.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project.

You will act as a subject matter expert in your chosen service line, combining broad experience with strong problem-solving abilities to derive business insights and solid recommendations for clients.

You will strengthen the firm’s knowledge base by codifying learnings from projects and coaching less tenured colleagues.

You will contribute to the growth of the practice externally by preparing business proposals for potential clients and internally by supporting organizational activities such as recruiting, performance evaluations, and training.

Qualifications

• Undergraduate or master’s degree in commerce, finance, business studies, operations, economics or a related field, with an outstanding academic record
• 8+ years' experience of project delivery in consulting for financial industries; international experience is a plus
• Demonstrated experience in financial services in at least one of the following areas : banking, insurance, wealth and asset management, public finance
• Strong understanding of both business and technical aspects of technology / digital transformations within financial services, enabling the creation of value-driven technology strategies
• Must have extensive experience in transforming and implementing strategic initiatives within financial services organizations, including experience with process re-engineering, technology adoption, and cultural change management
• Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Ability to communicate complex ideas effectively in English and Arabic
• Willingness to travel

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Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have : Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. Responsibilities

You will take full ownership of one large-scale project or 3-4 medium projects concurrently, structuring the scope and managing the project plan, resources and budget. In this role you will actively manage client relationships to ensure high client satisfaction, lead the project team on the ground, monitoring and evaluating team performance, and actively developing team members by providing regular feedback and coaching. You will lead and manage technology consulting engagements for financial services clients including solution design & implementation ensuring the delivery of the strategy. You will lead cross-functional teams of consultants, architects, and analysts, fostering collaboration and ensuring the delivery of innovative and effective technology solutions. You will demonstrate problem-solving and drive a structured approach to identifying and solving complex technology problems, leveraging industry best practices and methodologies. You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You will act as a subject matter expert in your chosen service line, combining broad experience with strong problem-solving abilities to derive business insights and solid recommendations for clients. You will strengthen the firm’s knowledge base by codifying learnings from projects and coaching less tenured colleagues. You will contribute to the growth of the practice externally by preparing business proposals for potential clients and internally by supporting organizational activities such as recruiting, performance evaluations, and training. Qualifications

Undergraduate or master’s degree in commerce, finance, business studies, operations, economics or a related field, with an outstanding academic record 8+ years' experience of project delivery in consulting for financial industries; international experience is a plus Demonstrated experience in financial services in at least one of the following areas : banking, insurance, wealth and asset management, public finance Strong understanding of both business and technical aspects of technology / digital transformations within financial services, enabling the creation of value-driven technology strategies Must have extensive experience in transforming and implementing strategic initiatives within financial services organizations, including experience with process re-engineering, technology adoption, and cultural change management Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment Ability to work collaboratively in a team environment and with people across all levels of an organization Proven ability to lead, coach, and develop teams Ability to communicate complex ideas effectively in English and Arabic Willingness to travel

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Operations Manager | Financial Services Rental & Leasing | AVR

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP’s in the operations department.

What you will do:

1- Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.
2- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.
Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled

3-Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.
Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
4- Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.
5- Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
6- Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).
7- Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
8- Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower cost

Required Skills to be successful

Minimum Qualifications and Knowledge:
• Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry.
• Understanding of industry best practices, standards and their impact on customer service levels.
• Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
• Work requires professional, written & verbal communication and inter personal skills
• Ability to communicate and interact with internal and external customers and senior management team
• Develop and maintain strong relationship with peer group and colleagues
Minimum Experience:
• Five years’ minimum experience in service industry, preferably car rental and leasing industry.

Job Specific Skills :
• Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.
Behavioural Competencies:
• Team player across all departments
• Leadership Skills
• Planning, organizing and ability to manage multiple demands.
• Quality orientation and accuracy.
• Professional ability.
• Initiative and commitment to achieve results.
• Excellent communication, interpersonal skills and cultural sensitivity.
• Ability to recover from challenging situations be positive and motivated.
• Strategic thinking.
• Creativity and innovation

What equips you for the role:
Bachelor’s degree/University degree or equivalent experience

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

#J-18808-Ljbffr

Operations Manager | Financial Services Rental & Leasing | AVR

Join to apply for the Operations Manager | Financial Services Rental & Leasing | AVR role at Al-Futtaim Automotive

Operations Manager | Financial Services Rental & Leasing | AVR

Join to apply for the Operations Manager | Financial Services Rental & Leasing | AVR role at Al-Futtaim Automotive

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Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP’s in the operations department.

What you will do:

1- Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.

2- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.

Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled

3- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.

Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.

4- Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.

5- Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning

6- Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).

7- Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.

8- Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower cost

Required Skills To Be Successful

Minimum Qualifications and Knowledge:

• Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry.
• Understanding of industry best practices, standards and their impact on customer service levels.
• Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
• Work requires professional, written & verbal communication and inter personal skills
• Ability to communicate and interact with internal and external customers and senior management team
• Develop and maintain strong relationship with peer group and colleagues
  
  

Minimum Experience:

• Five years’ minimum experience in service industry, preferably car rental and leasing industry.
  
  

Job Specific Skills :

• Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.
  
  

Behavioural Competencies:

• Team player across all departments
• Leadership Skills
• Planning, organizing and ability to manage multiple demands.
• Quality orientation and accuracy.
• Professional ability.
• Initiative and commitment to achieve results.
• Excellent communication, interpersonal skills and cultural sensitivity.
• Ability to recover from challenging situations be positive and motivated.
• Strategic thinking.
• Creativity and innovation
  
  

What equips you for the role:

Bachelor’s degree/University degree or equivalent experience

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Retail

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Operations Manager | Financial Services Rental & Leasing | AVR

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role: Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP’s in the operations department. What you will do: 1- Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations. 2- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled 3-Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled. 4- Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs. 5- Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning 6- Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies). 7- Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures. 8- Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower cost Required Skills to be successful Minimum Qualifications and Knowledge: • Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry. • Understanding of industry best practices, standards and their impact on customer service levels. • Good understanding of retail sales operation and promotional activities to drive revenue and profitability. • Work requires professional, written & verbal communication and inter personal skills • Ability to communicate and interact with internal and external customers and senior management team • Develop and maintain strong relationship with peer group and colleagues Minimum Experience: • Five years’ minimum experience in service industry, preferably car rental and leasing industry. Job Specific Skills : • Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness. Behavioural Competencies: • Team player across all departments • Leadership Skills • Planning, organizing and ability to manage multiple demands. • Quality orientation and accuracy. • Professional ability. • Initiative and commitment to achieve results. • Excellent communication, interpersonal skills and cultural sensitivity. • Ability to recover from challenging situations be positive and motivated. • Strategic thinking. • Creativity and innovation What equips you for the role: Bachelor’s degree/University degree or equivalent experience About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies,

Al-Futtaim Automotive

is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.

This is Al-Futtaim Automotive and we empower talent to move forward.

#J-18808-Ljbffr

Operations Manager | Financial Services Rental & Leasing | AVR

Join to apply for the

Operations Manager | Financial Services Rental & Leasing | AVR

role at

Al-Futtaim Automotive Operations Manager | Financial Services Rental & Leasing | AVR

Join to apply for the

Operations Manager | Financial Services Rental & Leasing | AVR

role at

Al-Futtaim Automotive Get AI-powered advice on this job and more exclusive features. Job Requisition ID:



Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP’s in the operations department.

What you will do:

1- Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.

2- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.

Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled

3- Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.

Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.

4- Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.

5- Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning

6- Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).

7- Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.

8- Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower cost

Required Skills To Be Successful

Minimum Qualifications and Knowledge:

Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry. Understanding of industry best practices, standards and their impact on customer service levels. Good understanding of retail sales operation and promotional activities to drive revenue and profitability. Work requires professional, written & verbal communication and inter personal skills Ability to communicate and interact with internal and external customers and senior management team Develop and maintain strong relationship with peer group and colleagues

Minimum Experience:

Five years’ minimum experience in service industry, preferably car rental and leasing industry.

Job Specific Skills :

Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.

Behavioural Competencies:

Team player across all departments Leadership Skills Planning, organizing and ability to manage multiple demands. Quality orientation and accuracy. Professional ability. Initiative and commitment to achieve results. Excellent communication, interpersonal skills and cultural sensitivity. Ability to recover from challenging situations be positive and motivated. Strategic thinking. Creativity and innovation

What equips you for the role:

Bachelor’s degree/University degree or equivalent experience

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies,

Al-Futtaim Automotive

is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.

This is Al-Futtaim Automotive and we empower talent to move forward. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Retail Referrals increase your chances of interviewing at Al-Futtaim Automotive by 2x Sign in to set job alerts for “Operations Manager” roles.

Senior Manager, Customer Experience Compensation

Director of Operations at The Plaza Doha LXR hotels & resorts

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Overview

JOB CATEGORY: Customer Service

POSITION: Customer Service Rep

YEARS OF EXPERIENCE: 0-2 Years

GENDER: Female

SALARY RANGE: QAR 1, - QAR 2,

APPLICANT LOCATION: In-country Hire Only

Description

Urgent Requirement - Now Hiring: Customer Service Executive (Female)

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive in our clothing store.

Responsibilities:

• Greet and assist customers with professionalism and warmth
• Handle customer queries, complaints, and requests efficiently
• Provide personalized support to ensure a positive shopping experience
• Assist with store operations as required

What We Offer:

• A supportive and professional work environment
• Growth opportunities within the retail industry
• Competitive compensation package

Location: Al Gharrafa, Doha, Qatar.

No Calls please.

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Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

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