31 Receptionist Doha Open To Nationals Only jobs in Doha
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Front Desk Officer
Posted 1 day ago
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Job Description
Job Summary
The Front Desk Officer serves as the first point of contact for visitors, clients, and employees in a corporate environment. They are responsible for managing front desk operations, ensuring a professional and welcoming atmosphere, and supporting administrative tasks.
Key Accountabilities:
- Handles telephone calls, requests and inquiries by email and responds to the appropriate individuals.
- Greets walk-in clients/visitors
- Ensures that clients/visitors are looked after appropriately until they meet the required personnel.
- Maintains files, log sheets and records.
- Assists with driver booking requests for meetings and deliveries.
- Assist in meeting room requests and any other administrative tasks assigned
- Ensures that office equipment is running smoothly and arrange for equipment repairs and maintenance, as required.
- Dispatch letters and keep the records in the Delivery logbook
- Handle the logistics for all visitors (eg. parking, Ground floor reception etc.). For walk in guests maintain a record and fill the Employee Service request form (ESR form)
Qualifications, Experience & Skills
- Education: Bachelor’s degree.
- Minimum Experience: Minimum 2 years of relevant experience in a client facing and corporate environment.
- Written and oral communication skills
- Ability to engage with individuals – good interpersonal skills
- Good problem-solving skills
- Highly organized and planning skills - ability to multitask and respond to a variety of demands
- Attention to detail
- Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems
- Demonstrates high standards of honesty and trustworthiness
Front Desk Associate
Posted 1 day ago
Job Viewed
Job Description
Job Summary
The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service.
Greet, check in and settle guest accounts while ensuring all service standards are followed.
Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
Handle guest requests, questions, and concerns effectively and promptly.
Promote a professional team environment.
Follow department policies, procedures, and service standards.
Performs any and all other tasks assigned by management.
Always upholds the highest standard of internal and external customer service.
Ensure all emails are actioned and completed as per request.
Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
Resolve guest issues within your capabilities, ensuring guest satisfaction.
Communicate effectively with Guests, Hotel Associates, Managers and Directors.
Daily completion of all record sheets, filled out correctly and filed accordingly.
Note any outstanding issues and communicate with your senior Manager.
Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.
Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)
Communication of all issues to HOD/Manager/Supervisor.
Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift)
Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.
Be inquisitive and share knowledge.
Ensure you have an excellent knowledge of products and services available both internally and externally.
Ensure all special request information is logged into the guests Opera profile.
Strive to achieve any upselling targets and assist all other departments.
Maintain healthy inter-departmental relationship.
Carry out, within your capability, all reasonable requests by the Senior management.
Be able to work without supervision and lead by example at all times.
Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.
Collect preferences daily and enter in the guest profiles.
Ask questions and share answers to all associates continuously.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Front Desk
Keywords
- Front Desk Associate
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Front Desk Associate Jobs also searched #J-18808-LjbffrFront Desk Supervisor
Posted 1 day ago
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Job Description
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Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
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#J-18808-LjbffrFront Desk Supervisor
Posted 1 day ago
Job Viewed
Job Description
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-LjbffrFront Desk Supervisor
Posted 1 day ago
Job Viewed
Job Description
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Front Desk Supervisor Jobs also searched #J-18808-LjbffrFront Desk Officer
Posted 2 days ago
Job Viewed
Job Description
Front Desk Officer
serves as the first point of contact for visitors, clients, and employees in a corporate environment. They are responsible for managing front desk operations, ensuring a professional and welcoming atmosphere, and supporting administrative tasks. Key Accountabilities: Handles telephone calls, requests and inquiries by email and responds to the appropriate individuals. Greets walk-in clients/visitors Ensures that clients/visitors are looked after appropriately until they meet the required personnel. Maintains files, log sheets and records. Assists with driver booking requests for meetings and deliveries. Assist in meeting room requests and any other administrative tasks assigned Ensures that office equipment is running smoothly and arrange for equipment repairs and maintenance, as required. Dispatch letters and keep the records in the Delivery logbook Handle the logistics for all visitors (eg. parking, Ground floor reception etc.). For walk in guests maintain a record and fill the Employee Service request form (ESR form) Qualifications, Experience & Skills Education:
Bachelor’s degree. Minimum Experience:
Minimum 2 years of relevant experience in a client facing and corporate environment. Written and oral communication skills Ability to engage with individuals – good interpersonal skills Good problem-solving skills Highly organized and planning skills - ability to multitask and respond to a variety of demands Attention to detail Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems Demonstrates high standards of honesty and trustworthiness
#J-18808-Ljbffr
Front Desk Associate
Posted 2 days ago
Job Viewed
Job Description
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. Handle guest requests, questions, and concerns effectively and promptly. Promote a professional team environment. Follow department policies, procedures, and service standards. Performs any and all other tasks assigned by management. Always upholds the highest standard of internal and external customer service. Ensure all emails are actioned and completed as per request. Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. Resolve guest issues within your capabilities, ensuring guest satisfaction. Communicate effectively with Guests, Hotel Associates, Managers and Directors. Daily completion of all record sheets, filled out correctly and filed accordingly. Note any outstanding issues and communicate with your senior Manager. Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) Communication of all issues to HOD/Manager/Supervisor. Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift) Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. Be inquisitive and share knowledge. Ensure you have an excellent knowledge of products and services available both internally and externally. Ensure all special request information is logged into the guests Opera profile. Strive to achieve any upselling targets and assist all other departments. Maintain healthy inter-departmental relationship. Carry out, within your capability, all reasonable requests by the Senior management. Be able to work without supervision and lead by example at all times. Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter in the guest profiles. Ask questions and share answers to all associates continuously. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Associate Jobs also searched #J-18808-Ljbffr
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Front Desk Supervisor
Posted 4 days ago
Job Viewed
Job Description
Qualifications: Possesses strong interpersonal skills and ability to communicate in second language Manages all guests/team members needs with equal drive Carries an eye for detail and an approachable demeanor for all guests and team members Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism Self-driven approach to carry out assigned responsibilities Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act Possesses good computer and property management system knowledge High level of integrity, enthusiasm, dedication for continuous improvement Embraces change and open-minded in a dynamic work environment Has an understanding of the middle eastern clientele and culture Has an understanding of key stakeholders in the luxury travel space Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Supervisor Jobs also searched #J-18808-Ljbffr
Front Desk Agent
Posted 5 days ago
Job Viewed
Job Description
A World of
Wonder
Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team in Our Habitas, Ras Abrouq, Qatar, . As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.
Greet and welcome guests in a warm and professional manner Perform efficient check-in and check-out procedures for guests Respond to guest inquiries and requests promptly and courteously Handle reservations, both in-person and over the phone Process payments and manage cash transactions accurately Coordinate with other departments to ensure guest needs are met Maintain a clean and organized front desk area Provide information about hotel services, local attractions, and events Assist with guest complaints and work towards timely resolutions Manage guest communications, including emails, messages, and mail Support other front office operations as needed
Qualifications
High School diploma or equivalent Previous experience in customer service, preferably in the hospitality industry Excellent verbal and written communication skills in English( Arabic and other Languages are Plus) Proficiency in cash handling procedures and computerized cash register systems Strong multitasking abilities and attention to detail Ability to remain calm and professional in high-pressure situations Proficient in using standard office equipment (computer, telephone, copier, fax machine) Basic computer skills, including familiarity with property management systems Flexibility to work various shifts, including weekends and holidays Ability to stand for extended periods and assist with light lifting when necessary Strong problem-solving skills and a customer-focused mindset Collaborative team player with a positive attitude First name *
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Front Desk Agent
Posted 6 days ago
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Job Description
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers. Responsibilities
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include: Providing prompt, courteous, and efficient service to achieve high customer satisfaction through personalized service from arrival to departure. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond to guest queries. Monitoring rate levels and occupancy to optimize revenue. Administering front desk cashiering standards accurately and complying with all policies and procedures. Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems. Maintaining guest privacy by ensuring confidentiality of guest details. Understanding and demonstrating knowledge of hotel policies, procedures, service standards, facilities, and happenings. Skills, Education, Qualifications & Experience
Ideally, candidates should hold a degree in hospitality with previous front office experience in a hotel. Excellent written and verbal English skills, knowledge of an additional language, strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous. Knowledge & Competencies
The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a team player, and thrive in a multicultural team setting are crucial. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
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