62 Sales Support jobs in Qatar

Commercial Cards Operations and Sales Support

About the job Commercial Cards Operations and Sales Support

Term:

24 months Location:

Doha, Qatar (Working week: Sunday-Thursday) Division:

Cash Management Reports to:

Head of Cash Management Relevant experience:

10 years experience in the cards / financial institution space Mandatory requirements:

TSYS Prime, experience in GCC and Qatar (preferred), project management skills, Arabic as a plus, experience in card operations. Purpose of job:

SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market. Tasks: Core Responsibilities and Accountabilities: Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency. Support operational onboarding of new customers, which includes working with sales, implementation, card operations, and cash management teams. Support the setup/configuration of new customers. Manage corporate card-related requests (e.g., limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion. Support the Sales team to identify card opportunities by working with business management on prioritization of key clients for card programs. Monitor newly implemented clients to review card usage and ramp up. Support sales team on complex card deals with stakeholder coordination and alignment. Develop product training content for QNB internal staff. Conduct periodic training sessions for QNB internal teams which include coverage and sales. Support the Card Sales team to conduct awareness sessions for clients. Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth, which can be shared with the Sales team and Head of Cards. Run periodic update meetings with Head of Cash Management, Head of Commercial Cards, and Head of Cards including reporting on key activities, risks, and other aspects of the business. Develop supporting materials for Head of Commercial Cards to be used in various executive and top team meetings to demonstrate business performance. Ensure there is a weekly update to the Head of Cards on key activities and tasks. Lead the creation of a monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience. Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities. KPIs: Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs. Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification, and initiating projects to improve operational efficiencies. Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned. Card Optimization: Increase spend on low utilized card portfolio. Management of implemented deals: Monitor and drive spend on new deals and implementations. Training Effectiveness: Evaluate the impact of training sessions on the sales team's performance and knowledge. Knowledge and Experience: A strong understanding of cards in general and commercial cards specifically with 10 years experience in the cards / financial institution space. Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams. Strong experience with Corporate Banking client management, particularly Corporate Cards. Good understanding / experience with TSYS Prime. Experience in engaging senior stakeholders (Head of Cards, Head of Risk, etc). A very good understanding of commercial card solutions. Robust understanding of B2B payments. Deep technical expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem. Relevant experience in the selected geographic areas i.e. GCC and Qatar (preferred) should have a good understanding of the region and the business. Strong team player, results-driven, and high level of energy & initiative. People management skills; excellent written and verbal communication in English, with the ability to communicate in Arabic as a plus. Should be able to understand reporting and guide business management teams to derive reporting outputs to identify opportunities to improve operational efficiency.

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Commercial Cards Operations and Sales SupportAbout the job Commercial Cards Operations and Sales SupportTerm:24 months
Location:Doha, Qatar (Working week: Sunday-Thursday)
Division:Cash Management
Reports to:Head of Cash Management
Relevant experience:10 years experience in the cards / financial institution space
Mandatory requirements:TSYS Prime, experience in GCC and Qatar (preferred), project management skills, Arabic as a plus, experience in card operations.
Purpose of job:SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market.
Tasks:
Core Responsibilities and Accountabilities:
Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
Support operational onboarding of new customers, which includes working with sales, implementation, card operations, and cash management teams.
Support the setup/configuration of new customers.
Manage corporate card-related requests (e.g., limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
Support the Sales team to identify card opportunities by working with business management on prioritization of key clients for card programs.
Monitor newly implemented clients to review card usage and ramp up.
Support sales team on complex card deals with stakeholder coordination and alignment.
Develop product training content for QNB internal staff.
Conduct periodic training sessions for QNB internal teams which include coverage and sales.
Support the Card Sales team to conduct awareness sessions for clients.
Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth, which can be shared with the Sales team and Head of Cards.
Run periodic update meetings with Head of Cash Management, Head of Commercial Cards, and Head of Cards including reporting on key activities, risks, and other aspects of the business.
Develop supporting materials for Head of Commercial Cards to be used in various executive and top team meetings to demonstrate business performance.
Ensure there is a weekly update to the Head of Cards on key activities and tasks.
Lead the creation of a monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities.
KPIs:
Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs.
Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification, and initiating projects to improve operational efficiencies.
Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.
Card Optimization: Increase spend on low utilized card portfolio.
Management of implemented deals: Monitor and drive spend on new deals and implementations.
Training Effectiveness: Evaluate the impact of training sessions on the sales team's performance and knowledge.
Knowledge and Experience:
A strong understanding of cards in general and commercial cards specifically with 10 years experience in the cards / financial institution space.
Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams.
Strong experience with Corporate Banking client management, particularly Corporate Cards.
Good understanding / experience with TSYS Prime.
Experience in engaging senior stakeholders (Head of Cards, Head of Risk, etc).
A very good understanding of commercial card solutions.
Robust understanding of B2 B payments.
Deep technical expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem.
Relevant experience in the selected geographic areas i.e. GCC and Qatar (preferred) should have a good understanding of the region and the business.
Strong team player, results-driven, and high level of energy & initiative.
People management skills; excellent written and verbal communication in English, with the ability to communicate in Arabic as a plus.
Should be able to understand reporting and guide business management teams to derive reporting outputs to identify opportunities to improve operational efficiency.#J-18808-Ljbffr

Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to



with " Customer Service Executive

– Qatar" in the subject line.

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Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.

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Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.

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About the job Customer Service Representative

Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar

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We are seeking a

Customer Service Executive

with a solid background in

Facility Management, Sales Engineering, or Maintenance & Cleaning Services

to join our team in Doha. The ideal candidate will have

2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years

of experience in Qatar in

Facility Management ,

Sales Engineering , or

Maintenance/Cleaning Companies . Fluent in English

(written and spoken);

Arabic

is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have

NOC

and

immediate availability .

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With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career. We are currently looking for a:

Customer Service Manager Location:

Middle East The

Customer Service Manager

is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!

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At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows , customer service needs and Terminal facility functionalities .
Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
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