317 Support Positions jobs in Doha
Help Desk Coordinator
Doha, Doha
CANDIDZONE Technologies
Posted today
Job Viewed
Job Description
We are hiring Help Desk Coordinatorto work under our reputed client in Qatar.
**Minimum requirements**:
- 3 years experience in CAFM
- Facility management background
- Bilingual (English & Arabic)
- Female, 35 years old and below
- Transferable visa with a valid QID/ NOC
**Interested applicants**:forward the CV's through WhatsApp at +974 70788820.
Application Question(s):
- Are you residing in Qatar?
**Experience**:
- CAFM: 1 year (required)
- Facility Management: 1 year (required)
- Help Desk Coordinator: 1 year (required)
**Language**:
- Arabic (required)
**Minimum requirements**:
- 3 years experience in CAFM
- Facility management background
- Bilingual (English & Arabic)
- Female, 35 years old and below
- Transferable visa with a valid QID/ NOC
**Interested applicants**:forward the CV's through WhatsApp at +974 70788820.
Application Question(s):
- Are you residing in Qatar?
**Experience**:
- CAFM: 1 year (required)
- Facility Management: 1 year (required)
- Help Desk Coordinator: 1 year (required)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Agent(Female)
Doha, Doha
Beverly Hills
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Female 20-35 years old.
- Pleasing personality
- Excellent knowledge in customer service
- Knowledge of telephone etiquette
- Knowledge in the use of MS Office Application
- Provide office and clerical services for existing tenants, potential tenants and visitors.
- Provide office administrative support services for the tenants and the department.
- Attend to the inquiries or concerns of the visitors and escalate the concerns to the concerned person in-charge.
**Requirements**:
- Immediate joiners required
- Arabic speaker will be an advantage
- Strong written and verbal communication skills
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that function to create connections and positive experiences for customers
- Technological skills specific to the company’s products and trouble-shooting practices
- Patience with customers and ability to remain calm
- Organizational abilities
Application Question(s):
- What is your Salary expectation?
- Do you have a valid QID with NOC?
- If you are selected how soon you can join?
- Would you be available to start immediately if you are chosen for the role?
**Experience**:
- Front Desk: 1 year (preferred)
- Female 20-35 years old.
- Pleasing personality
- Excellent knowledge in customer service
- Knowledge of telephone etiquette
- Knowledge in the use of MS Office Application
- Provide office and clerical services for existing tenants, potential tenants and visitors.
- Provide office administrative support services for the tenants and the department.
- Attend to the inquiries or concerns of the visitors and escalate the concerns to the concerned person in-charge.
**Requirements**:
- Immediate joiners required
- Arabic speaker will be an advantage
- Strong written and verbal communication skills
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that function to create connections and positive experiences for customers
- Technological skills specific to the company’s products and trouble-shooting practices
- Patience with customers and ability to remain calm
- Organizational abilities
Application Question(s):
- What is your Salary expectation?
- Do you have a valid QID with NOC?
- If you are selected how soon you can join?
- Would you be available to start immediately if you are chosen for the role?
**Experience**:
- Front Desk: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
2
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
3
Help Desk/Communication Focal Point
Doha, Doha
GovCIO
Posted 17 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk Officer (Female)
Doha, Doha
Global Premium HR Services
Posted today
Job Viewed
Job Description
We are looking for Female **IT** **Help Desk Officer.** As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.
**Responsibilities**:
- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
- Following up with clients.
**Qualifications**:
- Bachelor’s degree in computer science, information technology, or a similar field.
- **2 years working as a help desk specialist.**:
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Excellent Customer Service Skills
- Philippines Nationalities
- Female
- Local Hire (Qatar)
Application Question(s):
- Are you currently residing in Qatar?
- Nationality
**Experience**:
- Helpdesk Officer: 2 years (required)
**Language**:
- English (required)
**Responsibilities**:
- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
- Following up with clients.
**Qualifications**:
- Bachelor’s degree in computer science, information technology, or a similar field.
- **2 years working as a help desk specialist.**:
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Excellent Customer Service Skills
- Philippines Nationalities
- Female
- Local Hire (Qatar)
Application Question(s):
- Are you currently residing in Qatar?
- Nationality
**Experience**:
- Helpdesk Officer: 2 years (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Key Responsibilities
- Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
- Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
- Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
- Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
- Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
- Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
- Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
- Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
- Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
- Maintain support assignment records and update support tickets on a daily basis.
- Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
- Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
- Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
- Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
- Maintain the company standard in performing quality work, documentations and procedures.
- Observe tidiness and be presentable in attending customer meetings and engagements.
- Observe good behavior at all times and adhere to company policies and procedures.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Female - Customer Support Admin
Doha, Doha
Astrea Group Trading & Contracting W.L.L.
Posted today
Job Viewed
Job Description
You will provide administrative support for the smooth functioning of the department on a daily basis.
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support
Doha, Doha
Office Gulf
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
**Qualifications**:
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
**Job Types**: Full-time, Permanent
**Salary**: QAR5,000.00 - QAR6,000.00 per month
**Language**:
- Tagalog (preferred)
License/Certification:
- Driving License (preferred)
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
**Qualifications**:
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
**Job Types**: Full-time, Permanent
**Salary**: QAR5,000.00 - QAR6,000.00 per month
**Language**:
- Tagalog (preferred)
License/Certification:
- Driving License (preferred)
This advertiser has chosen not to accept applicants from your region.
9