172 Support Positions jobs in Doha
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf WLL
Posted 1 day ago
Job Viewed
Job Description
Overview
In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
- Report issues to the Service Desk for escalation
- Follow the internal standard policy and procedure, keep update all Documentation
- Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
- Assist with onboarding of new users
- Install, test, and configure new workstation devices, peripheral equipment and software
- Perform timely workstation hardware devices and software upgrades as required
- Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
- Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
- Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
- Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
- Local & Network printer setup
- Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
- IP phone configuration support
- All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
- Strong knowledge of Antivirus or Endpoint security
- During offboarding, back up user data
- CCTV management
- Understand network VLAN & subnetting
- Basic experience with Java product knowledge
- Multiple browser experience
- Willingness to stay late for tasks or pending work as required
- Access control system knowledge: creating users and adding permissions
- Hands-on experience with troubleshooting and training other staff
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor's degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 2 days ago
Job Viewed
Job Description
Summary
In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
- Report issues to the Service Desk for escalation.
- Follow the internal standard policy and procedure keep update all Documentation.
- Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
- Assist with onboarding of new users.
- Install, test, and configure new workstation devices, peripheral equipment and software.
- Perform timely workstation hardware devices and software upgrades as required.
- Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
- Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt
- Mail configures for end users, Outlook configure, domain users and no domain, users
- Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
- Local & Network printer need to know how to setup.
- Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
- IP phone configuration support
- All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
- Well knowledge Antivirus or End point
- During offboard user data must be backed up
- CCTV mgmt.
- Well Understand network VLAN & Subnetting
- Basic experience Java product knowledge
- Multiple browser experience.
- Whenever required as per emergency to stay in office for assign task or pending work to complete.
- Access control system needs to know creating user and adding permission.
- Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor's degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf WLL
Posted 1 day ago
Job Viewed
Job Description
Overview
In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
- Report issues to the Service Desk for escalation
- Follow the internal standard policy and procedure, keep update all Documentation
- Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
- Assist with onboarding of new users
- Install, test, and configure new workstation devices, peripheral equipment and software
- Perform timely workstation hardware devices and software upgrades as required
- Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
- Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
- Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
- Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
- Local & Network printer setup
- Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
- IP phone configuration support
- All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
- Strong knowledge of Antivirus or Endpoint security
- During offboarding, back up user data
- CCTV management
- Understand network VLAN & subnetting
- Basic experience with Java product knowledge
- Multiple browser experience
- Willingness to stay late for tasks or pending work as required
- Access control system knowledge: creating users and adding permissions
- Hands-on experience with troubleshooting and training other staff
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor’s degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
2
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 2 days ago
Job Viewed
Job Description
Summary
In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
- Report issues to the Service Desk for escalation.
- Follow the internal standard policy and procedure keep update all Documentation.
- Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
- Assist with onboarding of new users.
- Install, test, and configure new workstation devices, peripheral equipment and software.
- Perform timely workstation hardware devices and software upgrades as required.
- Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
- Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt.
- Mail configures for end users, Outlook configure, domain users and no domain, users
- Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
- Local & Network printer need to know how to setup.
- Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
- IP phone configuration support
- All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
- Well knowledge Antivirus or End point
- During offboard user data must be backed up
- CCTV mgmt.
- Well Understand network VLAN & Subnetting
- Basic experience Java product knowledge
- Multiple browser experience.
- Whenever required as per emergency to stay in office for assign task or pending work to complete.
- Access control system needs to know creating user and adding permission.
- Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor’s degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
3
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf WLL
Posted 1 day ago
Job Viewed
Job Description
Overview In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities
Candidate must know ITIL - ITSM framework process and experience
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
Report issues to the Service Desk for escalation
Follow the internal standard policy and procedure, keep update all Documentation
Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
Assist with onboarding of new users
Install, test, and configure new workstation devices, peripheral equipment and software
Perform timely workstation hardware devices and software upgrades as required
Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
Local & Network printer setup
Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
IP phone configuration support
All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
Strong knowledge of Antivirus or Endpoint security
During offboarding, back up user data
CCTV management
Understand network VLAN & subnetting
Basic experience with Java product knowledge
Multiple browser experience
Willingness to stay late for tasks or pending work as required
Access control system knowledge: creating users and adding permissions
Hands-on experience with troubleshooting and training other staff
Writing, editing, and revising training manuals for new and updated software and hardware
Requesting feedback and/or monitoring calls and other methods to improve training methods
Running reports to analyze common complaints and problems
Qualifications
Educational certification bachelor’s degree in computer sciences
3-5 Years of Experience
Certification in the same field (Preferable)
#J-18808-Ljbffr
Key Duties & Responsibilities
Candidate must know ITIL - ITSM framework process and experience
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
Report issues to the Service Desk for escalation
Follow the internal standard policy and procedure, keep update all Documentation
Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
Assist with onboarding of new users
Install, test, and configure new workstation devices, peripheral equipment and software
Perform timely workstation hardware devices and software upgrades as required
Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
Local & Network printer setup
Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
IP phone configuration support
All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
Strong knowledge of Antivirus or Endpoint security
During offboarding, back up user data
CCTV management
Understand network VLAN & subnetting
Basic experience with Java product knowledge
Multiple browser experience
Willingness to stay late for tasks or pending work as required
Access control system knowledge: creating users and adding permissions
Hands-on experience with troubleshooting and training other staff
Writing, editing, and revising training manuals for new and updated software and hardware
Requesting feedback and/or monitoring calls and other methods to improve training methods
Running reports to analyze common complaints and problems
Qualifications
Educational certification bachelor’s degree in computer sciences
3-5 Years of Experience
Certification in the same field (Preferable)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Technical Support (Arabic Speaker & English Speaker)
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 2 days ago
Job Viewed
Job Description
Summary
In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support. Key Duties & Responsibilities
Candidate must know ITIL - ITSM framework process and experience Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat” Report issues to the Service Desk for escalation. Follow the internal standard policy and procedure keep update all Documentation. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products Assist with onboarding of new users. Install, test, and configure new workstation devices, peripheral equipment and software. Perform timely workstation hardware devices and software upgrades as required. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt. Mail configures for end users, Outlook configure, domain users and no domain, users Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup. Local & Network printer need to know how to setup. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc. IP phone configuration support All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player Well knowledge Antivirus or End point During offboard user data must be backed up CCTV mgmt. Well Understand network VLAN & Subnetting Basic experience Java product knowledge Multiple browser experience. Whenever required as per emergency to stay in office for assign task or pending work to complete. Access control system needs to know creating user and adding permission. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyze common complaints and problems Education Qualification
Educational certification bachelor’s degree in computer sciences 3-5 Years of Experience Certification in the same field (Preferable)
#J-18808-Ljbffr
In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support. Key Duties & Responsibilities
Candidate must know ITIL - ITSM framework process and experience Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat” Report issues to the Service Desk for escalation. Follow the internal standard policy and procedure keep update all Documentation. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products Assist with onboarding of new users. Install, test, and configure new workstation devices, peripheral equipment and software. Perform timely workstation hardware devices and software upgrades as required. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt. Mail configures for end users, Outlook configure, domain users and no domain, users Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup. Local & Network printer need to know how to setup. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc. IP phone configuration support All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player Well knowledge Antivirus or End point During offboard user data must be backed up CCTV mgmt. Well Understand network VLAN & Subnetting Basic experience Java product knowledge Multiple browser experience. Whenever required as per emergency to stay in office for assign task or pending work to complete. Access control system needs to know creating user and adding permission. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyze common complaints and problems Education Qualification
Educational certification bachelor’s degree in computer sciences 3-5 Years of Experience Certification in the same field (Preferable)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Help Desk/Communication Focal Point
Doha, Doha
GovCIO
Posted 1 day ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications
High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 22 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 22 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
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Technical Support Specialist
Doha, Doha
Qatar Insurance Company
Posted 1 day ago
Job Viewed
Job Description
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere. Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies. About the position
We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps. Responsibilities
Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues Administer user accounts, groups, and permissions within Google Workspace Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk) Execute basic tasks related to VPN configuration, access management, and account migrations Contribute to task automation by developing scripts and configuring systems Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects Requirements
At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux command-line tools, with willingness to expand expertise Understanding of networking fundamentals, access controls, and VPNs at a basic level Strong interpersonal and communication skills, with a structured and user-focused approach to support A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative Interest in DevOps, IT infrastructure, or systems administration as a career path We offer
Long-term service agreement contract with QIC We are diverse – our digital nomads work remotely from 25 different countries Payment in US dollars monthly to your bank account using SWIFT Full-time remote, work schedule: 5 days per week, Sunday to Thursday Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days Performance reviews are conducted twice a year, with the possibility of a raise in March and September Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included. Language classes
Master communication. Learn English, Arabic—or any second language of your choice. Mental health support
Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year. Tax consultations
We’ll guide you through the complexity of local and international tax rules. Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops. QIC running club
Join our Strava club for weekly motivation, coaching, and marathon support. USD, EUR, or AED salary payouts
Get paid in USD, EUR, or AED—whichever fits your setup best. Extra paid leave
Enjoy generous vacation time, paid sick leave, and bonus days for years of service. Technologies we work with
We are open to working with new stacks and technologies that can help us build the best solutions on the market
#J-18808-Ljbffr
We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps. Responsibilities
Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues Administer user accounts, groups, and permissions within Google Workspace Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk) Execute basic tasks related to VPN configuration, access management, and account migrations Contribute to task automation by developing scripts and configuring systems Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects Requirements
At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux command-line tools, with willingness to expand expertise Understanding of networking fundamentals, access controls, and VPNs at a basic level Strong interpersonal and communication skills, with a structured and user-focused approach to support A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative Interest in DevOps, IT infrastructure, or systems administration as a career path We offer
Long-term service agreement contract with QIC We are diverse – our digital nomads work remotely from 25 different countries Payment in US dollars monthly to your bank account using SWIFT Full-time remote, work schedule: 5 days per week, Sunday to Thursday Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days Performance reviews are conducted twice a year, with the possibility of a raise in March and September Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included. Language classes
Master communication. Learn English, Arabic—or any second language of your choice. Mental health support
Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year. Tax consultations
We’ll guide you through the complexity of local and international tax rules. Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops. QIC running club
Join our Strava club for weekly motivation, coaching, and marathon support. USD, EUR, or AED salary payouts
Get paid in USD, EUR, or AED—whichever fits your setup best. Extra paid leave
Enjoy generous vacation time, paid sick leave, and bonus days for years of service. Technologies we work with
We are open to working with new stacks and technologies that can help us build the best solutions on the market
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9