190 Support Staff jobs in Al Waab
Customer Support Specialist
Doha, Doha
Thabt Gulf Digital Solution
Posted today
Job Viewed
Job Description
Key Responsibilities:
*Handle all the company social media platform.
*Answers customers’ queries to help them make a decision on the
purchase.
*Provides information to customers on warranties, features,
specifications, maintenance and care of products.
*Describes product features and benefits; demonstrates the use and
handling of the product.
*Educates clients on brands quality standards and specifications.
*Advises customers on product ranges best suited to their needs.
*Ensures customers’ needs are met, complaints are resolved and *customer service provided is of exceptional standard.
*Maintains awareness of new product launches, promotional events and
sales.
*Ensures promotions and pricing are accurate and in line with company
standards and policies.
*Computes sale prices and discounts as applicable; Maintains sales records.
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
*Handle all the company social media platform.
*Answers customers’ queries to help them make a decision on the
purchase.
*Provides information to customers on warranties, features,
specifications, maintenance and care of products.
*Describes product features and benefits; demonstrates the use and
handling of the product.
*Educates clients on brands quality standards and specifications.
*Advises customers on product ranges best suited to their needs.
*Ensures customers’ needs are met, complaints are resolved and *customer service provided is of exceptional standard.
*Maintains awareness of new product launches, promotional events and
sales.
*Ensures promotions and pricing are accurate and in line with company
standards and policies.
*Computes sale prices and discounts as applicable; Maintains sales records.
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 19 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 19 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Ts Systems Engineer - Outstation Customer Support
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About your Job:
Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.
Key Responsibilities Include:
- Primary point of contact during regional business hours to support & quickly resolve issues reported.
- Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents on-time.
- Create and maintain reports as per request from team management.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Review company’s IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
- The job demands the holder to be round the clock on-call support to ensure 24x7 smooth operations of IT systems.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About You:
To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.
You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.
Key Responsibilities Include:
- Primary point of contact during regional business hours to support & quickly resolve issues reported.
- Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents on-time.
- Create and maintain reports as per request from team management.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Review company’s IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
- The job demands the holder to be round the clock on-call support to ensure 24x7 smooth operations of IT systems.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About You:
To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.
You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent (Bilingual: English and
Doha, Doha
Aldobi Online Trading and Service L.L.C
Posted today
Job Viewed
Job Description
**Job Overview**:
Position: Customer Support Agent (Bilingual: English and Arabic)
Company: Aldobi
Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.
**Key Responsibilities**:
- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.
**Desired Skills and Qualifications**:
- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.
Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.
**Job Types**: Full-time, Permanent
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Position: Customer Support Agent (Bilingual: English and Arabic)
Company: Aldobi
Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.
**Key Responsibilities**:
- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.
**Desired Skills and Qualifications**:
- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.
Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.
**Job Types**: Full-time, Permanent
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
IT Support Engineer (Dispatch Support)
Doha, Doha
Sky Systems, Inc. (SkySys)
Posted 3 days ago
Job Viewed
Job Description
Job Description:
Job Title: EUC IT Desktop Support Technician
Job Type: Dispatch Support – 2 days for each sites per month
Site Location 1: Nestlé Qatar Trading LLC PO BOX 24603 Doha, Qatar
Site Location 2: QA-LVQ - Warehouse
Job Requirements:
Technical
• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),
_ Non-Technical_
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
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This advertiser has chosen not to accept applicants from your region.
5
IT Support Engineer (Dispatch Support)
Doha, Doha
Sky Systems, Inc. (SkySys)
Posted 3 days ago
Job Viewed
Job Description
Job Description: Job Title: EUC IT Desktop Support Technician Job Type: Dispatch Support – 2 days for each sites per month Site Location 1: Nestlé Qatar Trading LLC PO BOX 24603 Doha, Qatar Site Location 2: QA-LVQ - Warehouse Job Requirements: Technical • Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. • Ability to lift / move computer equipment weighing up to 50 lbs. • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management • Excellent written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) • Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ • Good Customer management skill, • Good in oral and written communication • Able to interact and work with customers at different levels. • Driven and result oriented. • Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules
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This advertiser has chosen not to accept applicants from your region.
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6
IT Support
Doha, Doha
Tanqeeb
Posted 5 days ago
Job Viewed
Job Description
The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required.
Key Accountabilities
- Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided.
- Identify and resolve problems involving programs, machines, data, or system software.
- Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software.
- Install new PCs, tablets, configure smartphones for users, and install/configure specific software.
- Configure servers on demand by the line manager, including software installation, domain addition, and security policy application.
- Collaborate with colleagues in the ITC team to ensure continuity of service for all users.
- Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures.
Operating Environment, Framework, and Boundaries
- Operate within a structured environment reporting to the Senior Systems Specialist.
- Follow established policies, procedures, and ITC guidelines.
- Complete assignments or reports that are generally reviewed by a manager or supervisor.
- Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds.
- Work within objectives and internal policies to achieve goals and targets.
- Safeguard private and confidential information.
Working Relationships
- Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables.
- Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist.
Problem Solving / Complexity
- Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods.
- Resolve user issues independently by researching solutions online.
- Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist.
Knowledge of Software
Helpdesk System:
- Dynamic CRM
- CRM software
- Testing Software
- Remote asset management software
In-Class Education Software:
- Schweser application software
- In-Class application software
- CMA Learning System Software
- Active Whiteboard
Presentation and Board Pack Software:
- Presentation software for iPads
- Smart meeting rooms software
Software Deployment:
- Deployment software
- Cloning software like Norton Ghost or similar
Court Room Management Software:
- Case management system – server and client
- Video recording and streaming for remote court hearings
- Conference management application for MICS
- Interpreting and audio recording systems
- RSS for recording audio and video
- Systems for CCTV management (MultiMax and iNex)
- HDX and HD video conferencing
Generic Software/Applications:
- Professional and Facility Commander Wnx for digital card printing
- Management systems like SharePoint
- RFID-based management systems
- Smart software
- Endpoint Protection
- Fax software for desktops and iPads
- Messaging software
- Enterprise Vault for email archiving
- Device management
- Barcode reader and scanner software
- Immigration software
- Scanning systems
Security Applications:
- IronPort Email Gateway management for spam filtering
This advertiser has chosen not to accept applicants from your region.
7
Support Engineer
Doha, Doha
Wtechin
Posted today
Job Viewed
Job Description
About the Role We are seeking
Support Engineers
to join one of the largest Healthcare Digital Transformation programs in Qatar.
This role involves the
monitoring and support of Rhapsody Integration Engine and Broadcom API Gateway
platforms, ensuring smooth operation of healthcare data integrations (HL7, FHIR) and rapid incident response.
Responsibilities
Monitor message flows (HL7, FHIR, etc.) within Rhapsody Integration Engine and track system errors
Proactively monitor Broadcom API Gateway traffic and troubleshoot issues
Investigate and resolve incidents, perform log analysis, and escalate where necessary
Provide proactive system checks and ensure SLA-based incident response
Work flexibly, including night shifts and on-call support when required
Desired Profile / Qualifications
Minimum 5 years
of relevant professional experience in healthcare IT, integration platforms, or API management
Experience with
Rhapsody, HL7, and FHIR standards
Familiarity with API Gateway technologies (Broadicon / CA Layer7 or similar: Apigee, WSO2, Kong, etc.)
Strong troubleshooting, monitoring, and incident management skills
Previous experience in healthcare IT integration and interoperability is a strong advantage
Willingness to work in remote and shift-based environments
Why Join Us?
Be part of one of the most significant
digital health transformation projects in the region
Gain experience in an
international healthcare IT environment
Enjoy flexible working arrangements with the opportunity to work remotely
Job Details
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr
Support Engineers
to join one of the largest Healthcare Digital Transformation programs in Qatar.
This role involves the
monitoring and support of Rhapsody Integration Engine and Broadcom API Gateway
platforms, ensuring smooth operation of healthcare data integrations (HL7, FHIR) and rapid incident response.
Responsibilities
Monitor message flows (HL7, FHIR, etc.) within Rhapsody Integration Engine and track system errors
Proactively monitor Broadcom API Gateway traffic and troubleshoot issues
Investigate and resolve incidents, perform log analysis, and escalate where necessary
Provide proactive system checks and ensure SLA-based incident response
Work flexibly, including night shifts and on-call support when required
Desired Profile / Qualifications
Minimum 5 years
of relevant professional experience in healthcare IT, integration platforms, or API management
Experience with
Rhapsody, HL7, and FHIR standards
Familiarity with API Gateway technologies (Broadicon / CA Layer7 or similar: Apigee, WSO2, Kong, etc.)
Strong troubleshooting, monitoring, and incident management skills
Previous experience in healthcare IT integration and interoperability is a strong advantage
Willingness to work in remote and shift-based environments
Why Join Us?
Be part of one of the most significant
digital health transformation projects in the region
Gain experience in an
international healthcare IT environment
Enjoy flexible working arrangements with the opportunity to work remotely
Job Details
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
IT Support
Doha, Doha
Tanqeeb
Posted 5 days ago
Job Viewed
Job Description
The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required. Key Accountabilities Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided. Identify and resolve problems involving programs, machines, data, or system software. Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software. Install new PCs, tablets, configure smartphones for users, and install/configure specific software. Configure servers on demand by the line manager, including software installation, domain addition, and security policy application. Collaborate with colleagues in the ITC team to ensure continuity of service for all users. Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures. Operating Environment, Framework, and Boundaries Operate within a structured environment reporting to the Senior Systems Specialist. Follow established policies, procedures, and ITC guidelines. Complete assignments or reports that are generally reviewed by a manager or supervisor. Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds. Work within objectives and internal policies to achieve goals and targets. Safeguard private and confidential information. Working Relationships Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables. Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist. Problem Solving / Complexity Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods. Resolve user issues independently by researching solutions online. Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist. Knowledge of Software Helpdesk System: Dynamic CRM CRM software Testing Software Remote asset management software In-Class Education Software: Schweser application software In-Class application software CMA Learning System Software Active Whiteboard Presentation and Board Pack Software: Presentation software for iPads Smart meeting rooms software Software Deployment: Deployment software Cloning software like Norton Ghost or similar Court Room Management Software: Case management system – server and client Video recording and streaming for remote court hearings Conference management application for MICS Interpreting and audio recording systems RSS for recording audio and video Systems for CCTV management (MultiMax and iNex) HDX and HD video conferencing Generic Software/Applications: Professional and Facility Commander Wnx for digital card printing Management systems like SharePoint RFID-based management systems Smart software Endpoint Protection Fax software for desktops and iPads Messaging software Enterprise Vault for email archiving Device management Barcode reader and scanner software Immigration software Scanning systems Security Applications: IronPort Email Gateway management for spam filtering
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