259 Support Staff jobs in Al Waab

Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International

Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.

Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.

Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.

Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.

Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.

Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.

Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.

We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar

Key Responsibilities

Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.

Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr

You will provide administrative support for the smooth functioning of the department on a daily basis.
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.

**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.

**Salary**: To be discussed upon interview

COVID-19 considerations:

- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly

**Language**:

- highly-fluent English (required)

Job Description Summary The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.
He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.Job Description

What impact you’ll make

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues
• Perform detailed troubleshooting and data analysis
• Interface with all stakeholders to ensure completion of customer issues
• Full ownership on customer cases from inception to resolution.
• Repair cases management when work is executed by internal or external stakeholder.

What you’ll do

• Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D.
• Full understanding of Dissolved Gas Analysis principles
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What will make you stand out

• Experience with root cause analysis methodologies
• Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
• Available to travel minimum 30% of the time
• Driving license for car.

Additional Information

Relocation Assistance Provided: Yes

#J-18808-Ljbffr

Job Description Summary

The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region. He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description

What impact you’ll make Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required. Provide clear articulation and prioritization of customer issues Perform detailed troubleshooting and data analysis Interface with all stakeholders to ensure completion of customer issues Full ownership on customer cases from inception to resolution. Repair cases management when work is executed by internal or external stakeholder. What you’ll do Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D. Full understanding of Dissolved Gas Analysis principles Fluent in English and preferably one other region-specific language. Experience in troubleshooting electrical, electronic, and mechanical systems. Exceptional interpersonal and written/verbal communication skills Must be able to wear all required personal protective equipment as required. Competency with MS Office Competency in GE Vernova M&D Equipment and Systems ( MS 3000, DGA, Kelman, Hydran, Transport X etc)

Commissioning, troubleshooting What will make you stand out Experience with root cause analysis methodologies Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus. Available to travel minimum 30% of the time Driving license for car. Additional Information

Relocation Assistance Provided:

Yes

#J-18808-Ljbffr

Job Title: Customer Support Engineer - ManageEngine Location: Qatar (Urgent Requirement)

Job Description & Responsibilities

Contribute to corporate training initiatives.

Collaborate closely with the Sales team to advance sales deals.

Demonstrate ManageEngine solutions to customers.

Attend to customer support calls remotely or onsite.

Train the Level 1 support team on various ManageEngine solutions through continuous training.

Participate in scoping RFPs to support organizational goals.

Engage in full deployment of solutions as per the defined scope of work.

Assist in pre-sales activities.

Support the sales team in creating technical proposals tailored to customer requirements.

Skills Required

ManageEngine solutions

Sales and customer support

Solution deployment

Corporate training

RFP scoping

Technical proposal creation

Sales collaboration

#J-18808-Ljbffr

Identifying, qualifying, and securing business opportunities; coordinating with management for business generation activities;
- Participate in site/field visits
- Building business relationships with current and potential clients
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Undertake projects as directed by the Manager in order to support the daily operations.

**Skills**:

- Direct or Related Experience to Marketing/Sales is **an advantage**:

- Excellent verbal and written English communication skills; the ability to call, connect, and interact with potential customers
- Persuasive and goal-oriented
- Possesses an energetic, outgoing, and friendly demeanor
- Able to professionally and confidently communicate with C-Level Executives
- Previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close is **preferred**:

- Excellent analytical and time-management skills
- Ability to work independently or as an active member of a cross-culture team
- Good computer skills; knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred
- Maintain confidentiality and self-discipline.

COVID-19 considerations:

- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly

**Language**:

- highly-fluent English (required)

Identifying, qualifying, and securing business opportunities; coordinating with management for business generation activities;
- Participate in site/field visits
- Building business relationships with current and potential clients
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Undertake projects as directed by the Manager in order to support the daily operations.

**Skills**:

- Direct or Related Experience with Field Marketing is **an advantage**:

- Excellent verbal and written English communication skills; the ability to call, connect, and interact with potential customers
- Persuasive and goal-oriented
- Possesses an energetic, outgoing, and friendly demeanor
- Able to professionally and confidently communicate with C-Level Executives
- Previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close is **preferred**:

- Excellent analytical and time-management skills
- Ability to work independently or as an active member of a cross-culture team
- Good computer skills; knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred
- Maintain confidentiality and self-discipline.

COVID-19 considerations:

- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly

**Experience**:

- Field Marketing: 1 year (required)

**Language**:

- highly-fluent English (required)

License/Certification:

- Qatar driver's license (preferred)

QNB3279 - Senior Associate Customer Care Call Center (Qatarization)

Business Unit:

QNB - Qatar Division:

Retail Banking Department:

Retail Banking Country:

Qatar Closing Date:

26-Apr-2026 About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to BrandFinance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/process, number of call requests attended to in a day, etc. for the entire Customer Care Center. Implement KPIs and best practices for Senior Associate, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. B. Customer (Internal & External): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Assist customers in all their queries on the Bank’s product and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control, and Risk when required. C. Internal (Processes, Products, Regulatory): Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out front office duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/complaints in a professional way to bring about a positive outcome. Follow up on customer inquiries not immediately resolved. Recognize, document and alert the supervisor of trends in customer calls and recommend possible process improvements. Diligently implement Customer Care Call Center guidelines. Adhere to the Group’s data protection policies/procedures at all times. Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in the professional field. Education and Experience Requirements

- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 2 years of relevant experience, preferably within a highly rated international bank. Note: you will be required to attach the following: #J-18808-Ljbffr