163 Support Staff jobs in Al Waab
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
Posted 5 days ago
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Job Description
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence extends to more than 31 countries across three continents, offering a comprehensive range of products and services. The bank employs over 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has won numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The bank actively supports community initiatives and sponsors various social, educational, and sporting events. Job Purpose Summary
The incumbent will primarily conduct business over the telephone, utilizing advanced contact technology to provide excellent customer service. Essential Duties & Responsibilities
Shareholder & Financial:
Achieve KPIs such as call answering time, query resolution time, and number of calls handled daily. Implement KPIs and best practices, promote cost efficiency, and operate within delegated powers. Customer (Internal & External):
Respond to incoming calls adhering to quality standards, provide complete and accurate product information, follow data protection policies, assist with customer queries, maintain SLAs, build strong relationships with internal departments, and provide data for audits and compliance. Internal (Processes, Products, Regulatory):
Gain product knowledge, protect the bank’s image, handle customer requests professionally, follow-up on unresolved inquiries, identify trends and suggest improvements, adhere to guidelines and data policies. Learning & Knowledge:
Maintain knowledge of banking products and call center operations, participate in performance assessments, identify and pursue professional development opportunities. Education and Experience Requirements
Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (preferred). Minimum 2 years of relevant experience, preferably in a highly-rated international bank. Note: Applicants must attach a Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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Support Officer
Posted today
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Job Description
Continue with Google
About The RoleAs a Support Officer, you will provide timely support and guidance to employees at the lounges in Hamad International Airport. You will develop, direct, and maintain effective relationships with employees, Group HR, external service providers, HIA Management, MOI, and stakeholders to ensure prompt and comprehensive support across the lounges.
Key Responsibilities- Support employee cases related to employee welfare, liaising with internal departments, HMC, medical facilities, partner departments, QRC, MOI, Immigration, hotels, outstation stakeholders, and family members. Ensure support for employees admitted to DOH, including organizing visits and conveyance assistance.
- Perform follow-ups and wellbeing checks as per SLAs with a dedicated employee support team.
- Create and submit reports on employee medical cases, absences, and related statistics for management review.
- Facilitate employee cases requiring senior management approval efficiently.
- Process medical leave, emergency leave, compassionate, and urgent leave requests accurately and timely.
- Coordinate with internal stakeholders to communicate procedures, updates, and requirements from management or HR, preventing disruptions.
- Ensure compliance with SLAs, SOPs, and LOPs in handling support cases, special requests, and training.
- Maintain effective communication with staff, management, and stakeholders regarding procedures and policies. Deliver presentations, training, and proposals effectively.
- Provide care and support for employees needing counseling due to illness or personal challenges.
- Monitor staff absences, advise accordingly, and provide guidance.
- Ensure accommodation rules are followed for safety, security, and property protection.
- Assist staff with high-quality, timely accommodation services.
- Design and implement projects/events to boost staff morale and productivity.
At Qatar Airways, your skills, imagination, and ambition can make a global impact. We offer growth opportunities and the chance to work on challenging projects that build your skills. Be part of our future and create the life you desire within an international community. Together, we dare to achieve the impossible.
Job DetailsPosting Date: Aug 6, 2025, 10:02:49 AM
Candidate ProfileThe ideal candidate will have:
- High School/Vocational Qualification/Diploma with at least 4 years of relevant experience; or
- Bachelor’s Degree with at least 3 years of relevant experience.
- Knowledge of QR policies, HR policies, SLAs, and SOPs.
- Effective communication skills with employees, management, HR, medical professionals, embassies, and stakeholders.
- Strong interpersonal skills to manage staff and management interactions.
- Understanding of local immigration policies, fines, waivers, visas, and document procedures.
- Excellent verbal and written communication skills.
- Time management skills for documentation and approvals.
- Ability to foster teamwork and adapt to a multicultural environment.
- Proficiency in report writing, memo drafting, and presentation preparation.
Our story began with four aircraft. Today, we operate across 12 diverse businesses, driven by growth, innovation, and a commitment to excellence. Join us to contribute to our story of spectacular growth and limitless possibilities.
#J-18808-LjbffrIT Support
Posted today
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The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required.
Key Accountabilities
- Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided.
- Identify and resolve problems involving programs, machines, data, or system software.
- Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software.
- Install new PCs, tablets, configure smartphones for users, and install/configure specific software.
- Configure servers on demand by the line manager, including software installation, domain addition, and security policy application.
- Collaborate with colleagues in the ITC team to ensure continuity of service for all users.
- Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures.
Operating Environment, Framework, and Boundaries
- Operate within a structured environment reporting to the Senior Systems Specialist.
- Follow established policies, procedures, and ITC guidelines.
- Complete assignments or reports that are generally reviewed by a manager or supervisor.
- Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds.
- Work within objectives and internal policies to achieve goals and targets.
- Safeguard private and confidential information.
Working Relationships
- Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables.
- Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist.
Problem Solving / Complexity
- Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods.
- Resolve user issues independently by researching solutions online.
- Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist.
Knowledge of Software
Helpdesk System:
- Dynamic CRM
- CRM software
- Testing Software
- Remote asset management software
In-Class Education Software:
- Schweser application software
- In-Class application software
- CMA Learning System Software
- Active Whiteboard
Presentation and Board Pack Software:
- Presentation software for iPads
- Smart meeting rooms software
Software Deployment:
- Deployment software
- Cloning software like Norton Ghost or similar
Court Room Management Software:
- Case management system – server and client
- Video recording and streaming for remote court hearings
- Conference management application for MICS
- Interpreting and audio recording systems
- RSS for recording audio and video
- Systems for CCTV management (MultiMax and iNex)
- HDX and HD video conferencing
Generic Software/Applications:
- Professional and Facility Commander Wnx for digital card printing
- Management systems like SharePoint
- RFID-based management systems
- Smart software
- Endpoint Protection
- Fax software for desktops and iPads
- Messaging software
- Enterprise Vault for email archiving
- Device management
- Barcode reader and scanner software
- Immigration software
- Scanning systems
Security Applications:
- IronPort Email Gateway management for spam filtering
IT Support
Posted 1 day ago
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Job Description
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Support Officer
Posted 3 days ago
Job Viewed
Job Description
As a Support Officer, you will provide timely support and guidance to employees at the lounges in Hamad International Airport. You will develop, direct, and maintain effective relationships with employees, Group HR, external service providers, HIA Management, MOI, and stakeholders to ensure prompt and comprehensive support across the lounges. Key Responsibilities
Support employee cases related to employee welfare, liaising with internal departments, HMC, medical facilities, partner departments, QRC, MOI, Immigration, hotels, outstation stakeholders, and family members. Ensure support for employees admitted to DOH, including organizing visits and conveyance assistance. Perform follow-ups and wellbeing checks as per SLAs with a dedicated employee support team. Create and submit reports on employee medical cases, absences, and related statistics for management review. Facilitate employee cases requiring senior management approval efficiently. Process medical leave, emergency leave, compassionate, and urgent leave requests accurately and timely. Coordinate with internal stakeholders to communicate procedures, updates, and requirements from management or HR, preventing disruptions. Ensure compliance with SLAs, SOPs, and LOPs in handling support cases, special requests, and training. Maintain effective communication with staff, management, and stakeholders regarding procedures and policies. Deliver presentations, training, and proposals effectively. Provide care and support for employees needing counseling due to illness or personal challenges. Monitor staff absences, advise accordingly, and provide guidance. Ensure accommodation rules are followed for safety, security, and property protection. Assist staff with high-quality, timely accommodation services. Design and implement projects/events to boost staff morale and productivity. Join Our Journey
At Qatar Airways, your skills, imagination, and ambition can make a global impact. We offer growth opportunities and the chance to work on challenging projects that build your skills. Be part of our future and create the life you desire within an international community. Together, we dare to achieve the impossible. Job Details
Posting Date: Aug 6, 2025, 10:02:49 AM Candidate Profile
The ideal candidate will have: High School/Vocational Qualification/Diploma with at least 4 years of relevant experience; or Bachelor’s Degree with at least 3 years of relevant experience. Skills & Experience
Knowledge of QR policies, HR policies, SLAs, and SOPs. Effective communication skills with employees, management, HR, medical professionals, embassies, and stakeholders. Strong interpersonal skills to manage staff and management interactions. Understanding of local immigration policies, fines, waivers, visas, and document procedures. Excellent verbal and written communication skills. Time management skills for documentation and approvals. Ability to foster teamwork and adapt to a multicultural environment. Proficiency in report writing, memo drafting, and presentation preparation. About Qatar Airways Group
Our story began with four aircraft. Today, we operate across 12 diverse businesses, driven by growth, innovation, and a commitment to excellence. Join us to contribute to our story of spectacular growth and limitless possibilities.
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Support Coordinator
Posted 5 days ago
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Job Description
As a Support Coordinator, you will support the lounge employee service function through the coordination and delivery of tasks related to staff assistance, employee relations, and data maintenance in electronic and physical formats. The role includes providing timely support to all employees at the Doha hub, team members, and partners while maintaining high-quality service standards.
Key Accountabilities Include, But Are Not Limited To
Coordinate and follow-up on QRC appointments, plan and facilitate wellbeing checks and visits as per SLAs.
Create, update, and maintain documents and databases within the department's scope.
Support accommodation-related issues and queries to ensure seamless support for lounge employees in company accommodation.
Document and maintain procedures and updates from Management or HR for audit compliance.
Draft professional communications regarding department updates, public holiday hours, policies, and SOPs.
Respond promptly to emails and queries from employees, partners, and management.
Assist with processing lost documents, passports, and RP for staff, especially overseas.
Maintain excellent relations with employees, team members, and stakeholders.
Identify and propose process improvement ideas.
Support email and written correspondence for Management, HR, and stakeholders to ensure smooth operations.
Coordinate with partner departments for timely dissemination of information.
Manage multiple tasks and projects independently while respecting deadlines and maintaining data integrity.
Be part of an extraordinary story
Your skills, imagination, and ambition have no boundaries here. Grow, take on rewarding challenges, and build the life you want within an international community. We believe in achieving the impossible together.
Job Posting
Aug 5, 2025, 9:13:17 AM
About You
The ideal candidate will have:
High School/Vocational Qualification, Diploma, or equivalent with at least 3 years of relevant experience; OR
Bachelor’s Degree or equivalent with at least 2 years of relevant experience.
Knowledge of QR policies, HR policies, SLAs, and internal LOP.
Effective communication skills with employees, management, HR, medical professionals, embassies, and stakeholders.
Interpersonal skills to address staff and management effectively.
Knowledge of local immigration policies, fines, waivers, visas, and lost documents.
Strong verbal and written communication skills.
Good time management skills for documentation, processing, and approvals.
Ability to foster teamwork and adapt to a multicultural environment.
Ability to draft reports and memos.
About Qatar Airways Group
Our story began with four aircraft. Today, we operate across 12 businesses, delivering excellence and innovation. We embrace growth, challenge, and the pursuit of the unprecedented. Join us to contribute to our global success story and realize your potential.
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Support Staff
Posted 15 days ago
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Job Description
You enjoy working independently but also thrive in a collaborative environment where teamwork is essential.
You are proactive and unafraid to solve problems before they become challenges.
You are proficient in Google Workspace and Microsoft Office. You are comfortable using these tools to manage information, organize data, and enhance productivity.
You have experience overseeing logistics operations, including inventory management, distribution, and transportation.
Things You Will Do
Assist the Program Manager in maintaining accurate access rosters for personnel, facilities, and equipment.
Oversee logistics operations, including inventory management, distribution, and transportation coordination.
Manage data accurately and effectively, ensuring that all logistics information is up-to-date and accessible.
Support housing arrangements for personnel, coordinate maintenance, and ensure facilities are well-maintained.
Maintain and consolidate procurement records, ensuring all supplies and services are sourced effectively.
Coordinate visa status tracking, QID processes, and transportation schedules for personnel.
Develop and supervise transportation schedules, ensuring the timely pick-up and drop-off of personnel.
Provide backup support for mission managers as needed, ensuring smooth operations in their absence.
Qualifications for Success
Bachelor's degree or equivalent experience.
Excellent verbal and written communication abilities
Strong organizational and multitasking capabilities
Attention to detail and a commitment to delivering high-quality work
Ability to thrive under pressure and meet tight deadlines
Proficient problem-solving and critical thinking skills
High level of cultural awareness and sensitivity
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Technical Support
Posted today
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Job Description
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
**Qualifications**:
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
**Job Types**: Full-time, Permanent
Support Staff
Posted today
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Job Description
- Provide information, assistance and support to customers.
- Prepare Daily Reports and highlight important issues.
- Create a Business Plan including all information such as data and quotas, if needed.
- Attend and actively participate in team and business meetings.
- Maintain constructive relationships with a broad range of internal and external stakeholders.
**Job Qualifications**
- Bachelor's degree is required.
- Having an experience in Administrative Support is preferred.
- Must be a Native Arabic speaker.
- Must have a transferable visa or under family sponsorship.
- Locally available in Qatar, and can start immediately.
**Salary**: QAR6,000.00 - QAR6,500.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Admin Support: 1 year (preferred)
**Language**:
- Arabic (required)
IT Support
Posted today
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Job Description
**IT Support Specialist Responsibilities**:
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
**IT Support Specialist Requirements**:
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
**Salary**: From QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)