29 Customer Service Manager jobs in Doha

Overview

Job title: Manager Customer Service and Accessibility

Location: Qatar - Doha

Job family: Cargo & Airport Operations

Closing date: 05-Oct-2025

Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:

• Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
• Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
• Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
• Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
• Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.

• Relevant College or University qualification to min bachelor’s level or equivalent
• Minimum 8 years of relevant experience
• Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
• Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
• Strong people management, creates an empowering environment, encouraging individual ownership and initiative
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Job Description

• Greet all customers promptly and provide timely professional service on Vehicle services, Tire services , Tinting & PPF jobs.
• Explain customers on the benefits of products to generate additional revenue through products upgrade.
• Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.
• Provide clear cost estimations and delivery time information to customers; monitor the work progress and keep customers informed of additional jobs, changes in the costing and work completion.
• Ensure all customers data in the job cards are accurate based on the customers'' request and upload the necessary information in the system on time.
• Actively promote the value added services and benefits of tinting and PPF to increase the revenue.
• Assist on the marketing and promoting the services being offered to improve the sales revenue.
• Achieve the targets in revenue, customer satisfaction Index and fix-it-right set by the management.
• Handling cashier responsibilities such as Receiving cash, Open and close the cash desk, petty cash transactions and provide the necessary reports to Finance dept.

• Customer Service Skills
• Selling Skills (Service / Product)
• Excellent Communication Skills (English and Arabic is a must)
• Team player

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Overview

JOB CATEGORY: Customer Service

POSITION: Customer Service Rep

YEARS OF EXPERIENCE: 0-2 Years

GENDER: Female

SALARY RANGE: QAR 1, - QAR 2,

APPLICANT LOCATION: In-country Hire Only

Urgent Requirement - Now Hiring: Customer Service Executive (Female)

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive in our clothing store.

Responsibilities:

• Greet and assist customers with professionalism and warmth
• Handle customer queries, complaints, and requests efficiently
• Provide personalized support to ensure a positive shopping experience
• Assist with store operations as required

What We Offer:

• A supportive and professional work environment
• Growth opportunities within the retail industry
• Competitive compensation package

Location: Al Gharrafa, Doha, Qatar.

No Calls please.