Client Services Consultant

Doha, Doha Airswift

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients’ evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role.

Principle Accountabilities
  • Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients’ needs.
  • Drive retention and increase opportunities for referrals.
  • Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.
  • Obtain client work orders and authorisations.
  • Forecast client’s upcoming strategies and objectives to ensure delivery models remain aligned.
  • Closely monitor work order expiry dates and drive renewals.
  • Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.
  • Proactively lead a joint company strategic account planning session.
  • Proactively assess, clarify and validate customers’ needs on an ongoing basis.
  • Adhere to the local regulatory requirements and customer policy.
  • Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries.
  • Adopt and ensure best practice use of the Bullhorn System.
Skills, Knowledge, and Experience
  • Strong interpersonal, communication, organisation and time management skills.
  • Adept in time management and can demonstrate structure in thinking.
  • Strong client service skills.
  • Upholds standards of excellence.
  • Highly self-motivated and objective driven.
  • Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role.
Technical Skills
  • Accredited degree or equivalent work experience.
  • Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
  • Experience working in ATS and CRM systems.
  • Experience fostering strong client relationships.
  • Ability to foster teamwork when working cross functionally.
  • Proven experience leading strategic projects.
  • Excellent Microsoft skills, in particular Word & Excel.
What we can offer you!
  • Attractive monthly base salary + competitive commission/performance bonus.
  • Genuine career progression opportunities, either locally or globally!
  • World-class training programmes and development opportunities
  • Virtual Onboarding Events exclusively for new hires.
  • Team driven environment, supportive culture with a focus on work-life balance.
  • Career breaks available after one year.
  • Mental Health First Aiders to signpost you to support when you need it.
  • Monthly Excellence Awards nominated by your peers.
  • Quarterly roundtable with CEO for Excellence Award winners
  • Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…)
  • Charity days for various important causes such as Relay for Life and Earth Day.
Our Core Values
  • Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
  • Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
  • Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
  • Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! -

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be.

Please click here to view our privacy policy.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Lead

Doha, Doha Trace Systems Inc.

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

Get AI-powered advice on this job and more exclusive features.

Job Overview

Job Title: Client Services Lead

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

  • Supervising daily operations of the helpdesk/client systems team
  • Conflict management
  • Assigning tasks and priorities among the team
  • Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basic configuration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
  • Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  • Implement client workstation software patches, security fixes, and service releases according to local instructions
  • Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
  • Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
  • Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
  • Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
  • Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
  • Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
  • Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
  • Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
  • Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
  • Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
  • When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
  • Prepare assets for and assist with asset final destruction and disposal;
  • Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
  • Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
  • Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
  • Brief leadership
  • Global travel up to 10%
  • Other duties as required

Minimum Qualifications

  • Active, in-scope US Government issued Secret clearance with eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

  • 3 years of experience managing a team of at least 5 personnel
  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
  • Providing support for operating systems(Windows, macOS, Linux) and common software applications
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
  • Assisting end-users with systme logins, password resets and account management.

Education

  • Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Consultant

Doha, Doha Airswift

Posted today

Job Viewed

Tap Again To Close

Job Description

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors. Role Description

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients’ evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role. Principle Accountabilities

Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients’ needs. Drive retention and increase opportunities for referrals. Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts. Obtain client work orders and authorisations. Forecast client’s upcoming strategies and objectives to ensure delivery models remain aligned. Closely monitor work order expiry dates and drive renewals. Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost. Proactively lead a joint company strategic account planning session. Proactively assess, clarify and validate customers’ needs on an ongoing basis. Adhere to the local regulatory requirements and customer policy. Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries. Adopt and ensure best practice use of the Bullhorn System. Skills, Knowledge, and Experience

Strong interpersonal, communication, organisation and time management skills. Adept in time management and can demonstrate structure in thinking. Strong client service skills. Upholds standards of excellence. Highly self-motivated and objective driven. Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role. Technical Skills

Accredited degree or equivalent work experience. Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role. Experience working in ATS and CRM systems. Experience fostering strong client relationships. Ability to foster teamwork when working cross functionally. Proven experience leading strategic projects. Excellent Microsoft skills, in particular Word & Excel. What we can offer you!

Attractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globally! World-class training programmes and development opportunities Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Mental Health First Aiders to signpost you to support when you need it. Monthly Excellence Awards nominated by your peers. Quarterly roundtable with CEO for Excellence Award winners Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…) Charity days for various important causes such as Relay for Life and Earth Day. Our Core Values

Growth

- In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life

– Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world. Excellence

- We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity

- We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social media to find out more! -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be. Please click

here

to view our privacy policy.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Lead

Doha, Doha Trace Systems Inc.

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Get AI-powered advice on this job and more exclusive features. Job Overview

Job Title:

Client Services Lead

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)

Barbershop Assistant (Beauty Therapy and Reception)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Executive (Qatar)

Doha, Doha iFAST Global Bank Ltd

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

  • Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
  • Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
  • Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
  • Assist the other departments in investigating and resolving transaction related queries.
  • Identify ways of improving client service and recommend them to the Team Leader / General Manager.
  • Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
  • Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
  • Interact with Customers and assist them for resolving their respective queries.
  • Assisting other departments to get responses from Correspondent Banks for their respective tasks.
  • Utilizing software, databases, and tools appropriately
  • Must be a graduate as a minimum.
  • Minimum two year’s customer service experience within a service industry.
  • High standard of accuracy and attention to detail
  • Exceptional customer service skills
  • Good telephone etiquette
  • Ability to effectively prioritize and execute tasks in a high-pressured environment
  • Proven team player
  • Strong written and oral communication skills
  • Must be able to speak fluent English language
  • Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

- Annual leave (30 days)

- Annual ticket to country of origin

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Executive (Qatar)

Doha, Doha iFAST Global Bank Limited

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

  • Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head
  • Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
  • Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
  • Assist the other departments in investigating and resolving transaction related queries
  • Identify ways of improving client service and recommend them to the Team Leader / General Manager
  • Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
  • Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
  • Interact with Customers and assist them for resolving their respective queries
  • Assisting other departments to get responses from Correspondent Banks for their respective tasks
  • Utilizing software, databases, and tools appropriately

Requirements

  • Must be a graduate as a minimum
  • Minimum two year's customer service experience within a service industry
  • High standard of accuracy and attention to detail
  • Exceptional customer service skills
  • Good telephone etiquette
  • Ability to effectively prioritize and execute tasks in a high-pressured environment
  • Proven team player
  • Strong written and oral communication skills
  • Must be able to speak fluent English language
  • Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

  • Annual leave (30 days)
  • Annual ticket to country of origin
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Services Executive (Qatar)

Doha, Doha iFAST Global Bank Ltd

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service representatives Jobs in Doha !

Client Services Executive (Qatar)

Doha, Doha iFAST Global Bank Limited

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

Annual leave (30 days) Annual ticket to country of origin

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Center Agent

Doha, Doha The Ritz-Carlton

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Operate telephone switchboard station to answer calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Responsibilities
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
Qualifications
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None
About The Ritz-Carlton / Marriott International

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Center Advisor

Doha, Doha DHL Express

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Join Our Customer Service Team at DHL

Are you passionate about delivering quality service and making a positive impact on customers' lives? Become part of the world's most international company, DHL, which pioneered cross-border express delivery in 1969 and now operates in over 220 countries and territories worldwide. Connect people globally and help improve lives on our planet.

We invite you to join our "Insanely Customer Centric" Team as a Certified International Specialist.

Your Tasks:
  1. Provide high-level customer service with professionalism, understanding that all DHL customers require urgent and immediate action.
  2. Follow Gateway clearance procedures as outlined in the manual to ensure compliance with GSOP and safe working practices.
  3. Update customers daily on the clearance status of shipments held in customs via ACA.
  4. Create daily checkpoints for network visibility using appropriate exception codes.
  5. Track and trace shipments according to DHL’s standards, investigating undelivered, returned, delayed, lost, damaged, or held shipments thoroughly. Keep customers fully informed within the agreed timeframe.
  6. Maintain comprehensive knowledge of all departments, DHL network, products, and services to provide accurate information on transit times, clearance delays, customs paperwork, packing, accounting, and sales queries.
  7. Identify recurring problems through tracing and coordinate corrective actions promptly.
Your Profile:
  1. Ability to work effectively under pressure in a fast-paced, time-sensitive environment.
  2. Solid educational background, preferably with knowledge of the Service Industry.
  3. Good oral and written communication skills, preferably in English and Arabic.
  4. Stress tolerance in a dynamic work environment.
  5. Adherence to policies and procedures.
  6. Strong relationship-building and interpersonal skills.
  7. Team player with the ability to contribute effectively in a busy environment.
Our Offer:
  1. Strong career development in an international setting.
  2. Positive work culture and colleagues.
  3. Comprehensive benefits program.

If you see this as a personal challenge and are excited by these versatile and responsible tasks, apply now! We look forward to receiving your application.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Representatives Jobs View All Jobs in Doha