69 Customer Service Representatives jobs in Doha

We are looking for a customer-oriented service representative for a facility management company.

**must have experience in a facility management and service company.**

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Proven customer support experience or experience as a Client Service Representative for a facility management and service company
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be fluent in Arabic speaking, writing, and reading
- Must be fluent in English speaking, writing, and reading
- experience with a facility management company

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in a facility management and service company

experience?
- How long is your Notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)

**Language**:

- Arabic (required)
- English (required)

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

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Overview

POSITION SUMMARY: Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Overview

POSITION SUMMARY: Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Qualifications

Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

#J-18808-Ljbffr

Job Description

We are looking for a

Call Center Representative

to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels. Responsibilities

Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels. Process orders, returns, and exchanges accurately. Escalate complex issues to the appropriate teams when necessary. Maintain accurate records using CRM software. Ensure compliance with company policies, data security, and confidentiality standards. Skills

Excellent communication and interpersonal skills. Strong bilingual proficiency in Arabic & English. Ability to manage stressful situations with professionalism. Competent in CRM software and Microsoft Office. Strong attention to detail and problem-solving skills. Qualifications

High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus). 2–3 years of customer service experience, preferably in transportation or a similar sector. This is a contract position based in Qatar. Job ID:

VG Job IDs

QNB3331 - Associate Customer Services (Qatarization) QNB3278 - Associate Customer Care Call Center (Qatarization) QNB3460 - Associate Customer Services (Qatarization) QNB3412 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization)

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Call center operator vacancy in Umm-Salal Qatar

Attention! This vacancy is temporarily suspended! Positions: CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE TECHNICAL SUPPORT REPRESENTATIVE SALES AGENT FIBER TECHNICIAN ALL NATIONALITIES ARE ACCEPTED FULL TIME 8 hrs work + 1 hr break Very competitive salary for the qualified applicants. Will discuss during the interview. Qualifications

Excellent communication skills in English and/or Arabic (verbal and written) Customer service experience Ability to multi-task, prioritize, and manage time effectively Positive attitude and willingness to learn Computer proficiency and the ability to use multiple systems simultaneously Bachelor's degree or equivalent work experience preferred Experience in handling high-volume customer inquiries is a plus Experience in the hospitality industry is a plus Job Responsibilities

Answer phone calls and emails from customers Provide information about products or services Resolve customer complaints and issues Process orders and returns Generate sales leads Build and maintain customer relationships Collect customer feedback Troubleshoot problems and provide technical support For interested applicant please register to this link: and submit your application. We will contact you as soon as possible.

#J-18808-Ljbffr

We are looking for a

Call Center Representative

to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels. Key Responsibilities Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels. Process orders, returns, and exchanges accurately. Escalate complex issues to the appropriate teams when necessary. Maintain accurate records using CRM software. Ensure compliance with company policies, data security, and confidentiality standards. Skills Excellent communication and interpersonal skills. Strong bilingual proficiency in Arabic & English. Ability to manage stressful situations with professionalism. Competent in CRM software and Microsoft Office. Strong attention to detail and problem-solving skills. Qualifications High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus). 2–3 years of customer service experience, preferably in transportation or a similar sector. This is a contract position based in Qatar.

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**JD**:

- Answering Calls: Respond to calls from faculty, students, and staff, providing essential first-level IT response and support.
- Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services.
- Diagnosis and Advice : Diagnose user problems and offer clear advice for resolution.
- Logging and Documentation: Log correspondence details into the IT Support system to maintain a record.
- Composure Maintenance : Maintain composure and a positive attitude during challenging situations.
- ITSM System Utilization: Use the Information Technology Service Management (ITSM) system to log and track incidents, promptly resolving assigned tasks.
- Collaboration and Support Levels: Collaborate closely with the second and third levels of the support team for comprehensive issue resolution.
- General Maintenance Tasks: Perform routine maintenance tasks to ensure overall IT system health.
- Continuous Improvement : Continuously assess and recommend enhancements in IT solutions and support.
- Performance Monitoring: Monitor hardware, software, and system performance metrics.
- Proactive Support Approach: Maintain a proactive stance for IT support and improvement.
- Cultural Emphasis: Foster a culture of collaboration and accountability within the IT support team.
- Additional Responsibilities: Undertake other duties as assigned.

**Mandatory Qualification Experience**:

- Bachelor's degree in an IT related field
- Minimum 3+ of related experience with applicable certifications

**Salary : 3500 **QAR

**Work Location: Doha Qatar**

**Please share below details if interested**:
**Total Experience**:
**Current Salary**:
**Expectation**:
**Notice Period**:
**Current location**:
Pay: QAR3,000.00 - QAR3,500.00 per month

**Job Overview**:
**Responsibilities**:

- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide information about products, services, and company policies to customers.
- Assist customers with placing orders, processing payments, and resolving issues.
- Follow call scripts and guidelines to ensure consistency and accuracy.
- Maintain customer records and update information as needed.
- Escalate complex issues to appropriate departments for resolution.
- Meet or exceed performance targets for call quality, efficiency, and customer satisfaction.
- Adhere to company policies and procedures at all times.

**Requirements**:

- High school diploma or equivalent.
- 1-2 years of experience in customer service or a call center environment.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Basic computer skills and familiarity with CRM software.

**Preferred Qualifications**:

- Associate’s or Bachelor’s degree in a related field.
- Experience with call center software (e.g., Avaya, Genesys).