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Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 3 days ago

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Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 2 days ago

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Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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Client Services - Operations

Doha, Doha Goldman Sachs Bank AG

Posted 14 days ago

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Job Description

Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance.

We help our clients navigate todayâs dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the worldâs leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

Job Summary & Responsibilities

The Client Coverage Group (CCG) within Asset Management is dedicated to retaining, expanding and supporting existing client relationships by ensuring exceptional client service, operational support and risk management.

We are looking for a highly competent, experienced individual to work in the CCG team, leading our CRM efforts for a number of MENA Institutional clients, based out of our office in Doha,Qatar.

You must exhibit strong communication skills, with the ability to thrive in a dynamic environment. You will support a diverse set of investment products - equities, fixed income, and alternatives - through various bespoke investment vehicles (separate accounts, dedicated funds, funds of one, etc).

Responsibilities:

  • Act as lead CRM on a number of institutional clients, with responsibility for developing and maintaining those relationships.
  • Build an understanding of clients' objectives, structure, portfolios and information needs.
  • Have a strong awareness of investment trends coupled with the intellectual curiosity to explore and research those areas in order to best deliver the resources of the firm to our clients.
  • Act as the clients' point of access into GS Asset Management and the wider organisation.
  • Proactively provide a superior level of service across all aspects of the client experience, including but not limited to portfolio reviews, management of client inquiries, ad hoc issue resolution, coordination of liquidity needs, negotiation of customised and standardised report delivery, and management of client meetings.
  • Help coordinate life-cycle events of client accounts, including implementation of new business, account/dedicated fund restructures and terminations.
  • Have a commercial mindset with the ability to uncover changing needs /new opportunities where relevant.
  • Attend and lead client meetings, as well as relevant client events and conferences where required.
  • Develop relationships internally across various GSAM product teams, including Fixed Income & Currency, Equity, Quantitative Strategies, Alternative Investments, Multi-Asset Solutions, as well as other functions such as risk & performance, legal, compliance and operations.
  • Work on broader projects that build out the service model and infrastructure to create scale and efficiencies within the client relationship manager function.
  • Grow within the role to become an effective client advocate and find creative ways to deliver the resources of the firm.

SKILLS & EXPERIENCE WE'RE LOOKING FOR

  • University graduate or equivalent with a minimum of 5-10+ years of relevant experience.
  • Knowledge of financial markets and asset management essential.
  • Fluency (written and oral proficiency) in English required.
  • Strong client orientation and ability to build the trust and confidence of clients.
  • Excellent interpersonal skills, ability to excel in a team-environment.
  • Strong project management skills including ability to organise and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues, detail oriented, excellent communication skills.
  • Exceptional organisation and time management skills.
  • Good commercial instincts.
  • Motivated and proactive self-starter with a strong work ethic.
  • Strong analytical skills.
  • Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools.
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Client Services - Operations

Doha, Doha Goldman Sachs Bank AG

Posted 14 days ago

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Job Description

Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance. We help our clients navigate todayâs dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the worldâs leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices. Job Summary & Responsibilities The Client Coverage Group (CCG) within Asset Management is dedicated to retaining, expanding and supporting existing client relationships by ensuring exceptional client service, operational support and risk management. We are looking for a highly competent, experienced individual to work in the CCG team, leading our CRM efforts for a number of MENA Institutional clients, based out of our office in Doha,Qatar. You must exhibit strong communication skills, with the ability to thrive in a dynamic environment. You will support a diverse set of investment products - equities, fixed income, and alternatives - through various bespoke investment vehicles (separate accounts, dedicated funds, funds of one, etc). Responsibilities: Act as lead CRM on a number of institutional clients, with responsibility for developing and maintaining those relationships. Build an understanding of clients' objectives, structure, portfolios and information needs. Have a strong awareness of investment trends coupled with the intellectual curiosity to explore and research those areas in order to best deliver the resources of the firm to our clients. Act as the clients' point of access into GS Asset Management and the wider organisation. Proactively provide a superior level of service across all aspects of the client experience, including but not limited to portfolio reviews, management of client inquiries, ad hoc issue resolution, coordination of liquidity needs, negotiation of customised and standardised report delivery, and management of client meetings. Help coordinate life-cycle events of client accounts, including implementation of new business, account/dedicated fund restructures and terminations. Have a commercial mindset with the ability to uncover changing needs /new opportunities where relevant. Attend and lead client meetings, as well as relevant client events and conferences where required. Develop relationships internally across various GSAM product teams, including Fixed Income & Currency, Equity, Quantitative Strategies, Alternative Investments, Multi-Asset Solutions, as well as other functions such as risk & performance, legal, compliance and operations. Work on broader projects that build out the service model and infrastructure to create scale and efficiencies within the client relationship manager function. Grow within the role to become an effective client advocate and find creative ways to deliver the resources of the firm. SKILLS & EXPERIENCE WE'RE LOOKING FOR University graduate or equivalent with a minimum of 5-10+ years of relevant experience. Knowledge of financial markets and asset management essential. Fluency (written and oral proficiency) in English required. Strong client orientation and ability to build the trust and confidence of clients. Excellent interpersonal skills, ability to excel in a team-environment. Strong project management skills including ability to organise and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues, detail oriented, excellent communication skills. Exceptional organisation and time management skills. Good commercial instincts. Motivated and proactive self-starter with a strong work ethic. Strong analytical skills. Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools.

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CME - Client Services Specialist

Doha, Doha CanonEurope

Posted 2 days ago

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Job Description

What we give

With Canon you'll get the support and encouragement you need to grow from people who share your ambition. Well invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. What we ask

Graduate Degree. Background within Businessrelated field (preferred). Working experience of 23 years in a customer facing role. Strong customer service orientation & excellent communication skills both on the phone & in person. Proficiency in MS Office: Word Excel & PowerPoint. Fluency in written and spoken English. You will need

Ability to deliver extraordinary levels of customer service & provide creative solutions to clients. Dynamic & a finisher with an eye for detail & the ability to drive through solutions. Strong commercial orientation with broad business understanding & skills equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information. Flexible to new situations & challenge. Further Information

Canon is an equal opportunity employer. Canon recruits employs trains compensates and promotes regardless of race religion national origin sex disability age veteran status or other protected status as required by law. Required Experience

Unclear Seniority Key Skills

Criminal Justice Account Payable Economics Front End Facilities Management Domestic Employment Type: Full-Time Department / Functional Area: Sales Experience: years Vacancy: 1

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 3 days ago

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Job Description

Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters
This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind.

Role Overview
As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence.

You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market.

What You’ll Do

  • Develop and execute PR strategies to strengthen Calo’s brand image in Qatar
  • Manage press releases, media relations, and public events
  • Proactively engage with customers via calls, meetings, and digital platforms
  • Ensure flawless bilingual communication (Arabic & English)
  • Monitor customer feedback and collaborate with internal teams to solve challenges
  • Support business development through stakeholder relationship management
  • Handle governmental and business clearances with accuracy and efficiency
  • Act as the main point of contact for local media and public inquiries
  • Identify partnership and community engagement opportunities
  • Resolve escalated customer issues with empathy and speed
  • Stay ahead of market trends and competitor activity to sharpen CX and PR strategies

What We’re Looking For

  • Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities
  • Proven track record in client relationship management and media communication
  • Skilled in media management, PR, and brand promotion
  • Strong understanding of B2B engagement and customer experience best practices
  • Familiarity with business clearance processes in Qatar
  • Fluent in Arabic and English (spoken and written)

Who You Are

  • Charismatic, approachable, and a natural brand ambassador
  • Professional and proactive, adaptable in fast-paced environments
  • Confident problem-solver with strong decision-making skills
  • Able to balance strategic PR priorities with customer service needs

The Hiring Journey

  • Screening meeting with our TA team (30 mins)
  • Technical interview with the hiring manager (30–60 mins)
  • 2nd Technical interview with the team (30 mins)
  • Culture-fit interview (30 mins)
  • Offer stage

Calo is an equal opportunities employer and welcomes applications from diverse candidates.

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Public Relations & Customer Support Specialist

Doha, Doha Calo

Posted 1 day ago

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Job Description

About Calo

Launched in November of 2019 Calo is on a mission to make healthy easy. Were a team of dedicated people driving this mission by providing better faster and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist you will be the face of Calo in Qatar representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives strengthen relationships with B2B partners and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities such as media relations events and brand promotion with hands‑on customer support ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances coordinate with internal teams and actively contribute to growing Calos presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calos brand image in Qatar.

Handle press releases media relations and event planning.

Proactively engage with customers through calls meetings and digital channels.

Maintain excellent communication in both Arabic and English across all interactions.

Monitor customer feedback and work with internal teams to address pain points.

Support business development efforts by building and nurturing relationships with key stakeholders.

Manage and facilitate governmental and business clearances as needed.

Act as the primary point of contact for local media and public inquiries.

Identify opportunities for partnerships collaborations and community engagement.

Handle escalated customer concerns with empathy and efficiency.

Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate Qualifications

Qatari national with excellent communication skills in Arabic and English.

24 years of experience in Public Relations and / or Business Development with customer-facing responsibilities.

Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

Strong understanding of B2B engagement and customer experience.

Skilled in public relations media management and brand promotion.

Knowledge of handling business clearances in Qatar.

Ability to develop and implement customer engagement strategies.

Personality

charismatic confident and approachable. Comfortable being the face of the brand.

Professional proactive and adaptable in fast-paced environments.

Strong problem-solving skills with the ability to think on your feet.

Balanced approach to managing PR priorities alongside customer service needs.

Required Experience Manager

Key Skills Typing, Public Relations, Video Editing, Interviewing, Media Relations, Qualitative Research Interviewing, Research Experience, Social Media Management, Leadership Experience, Public Speaking, Blogging, Writing Skills

Employment Type: Full‑Time

Experience: years

Vacancy: 1

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 3 days ago

Job Viewed

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Job Description

Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Why This Role Matters This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind. Role Overview As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence. You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market. What You’ll Do Develop and execute PR strategies to strengthen Calo’s brand image in Qatar Manage press releases, media relations, and public events Proactively engage with customers via calls, meetings, and digital platforms Ensure flawless bilingual communication (Arabic & English) Monitor customer feedback and collaborate with internal teams to solve challenges Support business development through stakeholder relationship management Handle governmental and business clearances with accuracy and efficiency Act as the main point of contact for local media and public inquiries Identify partnership and community engagement opportunities Resolve escalated customer issues with empathy and speed Stay ahead of market trends and competitor activity to sharpen CX and PR strategies What We’re Looking For Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities Proven track record in client relationship management and media communication Skilled in media management, PR, and brand promotion Strong understanding of B2B engagement and customer experience best practices Familiarity with business clearance processes in Qatar Fluent in Arabic and English (spoken and written) Who You Are Charismatic, approachable, and a natural brand ambassador Professional and proactive, adaptable in fast-paced environments Confident problem-solver with strong decision-making skills Able to balance strategic PR priorities with customer service needs The Hiring Journey Screening meeting with our TA team (30 mins) Technical interview with the hiring manager (30–60 mins) 2nd Technical interview with the team (30 mins) Culture-fit interview (30 mins) Offer stage Calo is an equal opportunities employer and welcomes applications from diverse candidates.

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Help Desk/Communication Focal Point

Doha, Doha GovCIO

Posted today

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Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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Customer Support Specialist

Doha, Doha Boeing

Posted 22 days ago

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Overview

Customer Support Specialist – Boeing Qatar Incorporated. Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and the selected candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries. Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customers to determine specific needs and recommend potential solutions, involving internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing, and analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners. Interfaces with customers and internal Boeing resources. Basic Qualifications (Required Skills/Experience)

Experience in the Aerospace industry. Understands supply chain process. Experience developing presentations for and presenting to executive leadership. Strong communication and problem-solving skills. Ability to work and collaborate cross-functionally across multiple organizations. Eager to learn and grow. Ability for minimal travel domestically and internationally. Preferred Qualifications (Desired Skills/Experience)

SAP knowledge. Engineering / Technical experience. Account management, customer support experience. This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities. Language Requirements:

Not Applicable Education:

Not Applicable Relocation:

Relocation assistance is not a negotiable benefit for this position. Security Clearance:

This position does not require a Security Clearance. Visa Sponsorship:

Employer willing to sponsor applicants for employment visa status. Contingent Upon Award Program

This position is not contingent upon program award. Shift:

Not a Shift Worker (Qatar).

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