90 Front Desk Staff jobs in Doha

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay

InterContinental Doha The City is looking for a Front Desk supervisor to join our team.

What’s the job?

As a Front Desk Supervisor , you are responsible for supervising front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
• Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
• Cross-check all billing instructions to ensure they are correctly updated.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Ensure the Front office log book and hotel logbook are always updated and actioned upon.
• Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness : providing guests with what they need, and doing so in a timely and caring manner.

C. Job Qualifications

A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.

• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with composure.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.

• Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
• Maintains the Daily Log Book.
• Reports “Lost and Found” items.

• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotels products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Prepares welcome cards and keys for arrival FIT guests.
• Ensures accurate knowledge of hotels and the tourism in Singapore.
• Reports “Lost and Found” items.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Supports and embraces the spirit of “We work through Teams”.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.

Supports the implementation of The People Philosophy, demonstrating and reinforcing GHMs Values and Culture Characteristics.

• Ensures high standards of personal presentation and grooming.
• Exercises responsible behavior at all times and positively representing the hotel.
• Responds to changes in the Rooms function as dictated by the industry, company and hotel.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Front Desk Agent

Join to apply for the Front Desk Agent role at City Centre Rotana Doha.

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent you are responsible for providing professional, customer-focused service to our guests, ensuring their stay becomes a memorable experience. Key responsibilities include:

• Provide prompt, courteous and efficient service to all guests, achieving high customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name and escorted to their room, making them feel expected and welcomed.
• Conduct in-room and hotel familiarization and assist guests with hotel activity enquiries/requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain privacy of all guests by ensuring no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer-driven, extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player. Core competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Entry level

Full-time

Customer Service

Hospitality

Conduct field-based sales for Vodafone Fiber products, achieve sales targets, and maintain customer satisfaction through effective communication and teamwork.

Seeking a native Arabic speaker fluent in English for customer service roles, requiring problem-solving skills and immediate availability.

Seeking a native Tagalog and fluent English speaking customer service representative with problem-solving skills, ready to join immediately.

Seeking two native Arabic speakers for customer service roles, handling calls, providing information, and ensuring customer satisfaction with problem-solving skills.

Seeking a native Arabic and fluent English speaker for customer service roles, requiring problem-solving skills and call center experience.

Urgently hiring Customer Service Representatives fluent in Tagalog and English, with mandatory call center experience and valid QID.

Promote vehicle rental services, achieve sales targets, provide excellent customer service, and maintain organized sales area with strong communication skills.

Assist B2B customers with order management, validate identity, process services, and ensure compliance while maintaining excellent communication skills.

Seeking enthusiastic female sales promoters with strong communication skills for customer engagement in a rewarding telecom sales environment.

Seeking enthusiastic Filipino female Sales Promoters with strong communication skills and sales experience for a telecom company, focusing on customer engagement.

Coordinate logistics and manage client relationships for international moving, ensuring compliance and high-quality standards while providing sales management and reporting.

Manage marine construction projects, ensuring compliance, quality control, and coordination with regulatory bodies, requiring a degree in Civil/Marine Engineering and extensive .

Manage procurement processes for LPG/LNG vessels, ensuring timely spares availability, vendor management, and contract optimization while leading a marine purchasing team.

Responsible for managing HPE Morpheus Orchestration platform, automating workflows, integrating APIs, and ensuring multi-cloud deployments with strong scripting skills.

Manage car rental operations, implement procedures for efficiency, oversee fleet management, lead staff, and enhance customer satisfaction with strong problem-solving skills.

Responsible for cleaning guest rooms and public areas, providing exceptional customer service, and maintaining high hygiene standards in housekeeping.

Housekeeper/ Housekeeping Attendant

Confidential Company

• 1 - 3 Years
• Doha - Qatar

Responsible for cleaning guest rooms and public areas, providing exceptional customer service, and maintaining high hygiene standards in housekeeping.

Deliver exceptional guest services, manage check-in/check-out, and promote hotel facilities with strong communication and problem-solving skills in a hospitality environment.

Deliver exceptional guest services, manage check-in/check-out, and utilize front office systems while ensuring guest satisfaction and promoting hotel facilities.

Handle client inquiries, log complaints, guide on KYC and AML, educate on trading systems, requiring financial services experience and fluency in Arabic and English.

The role involves converting inquiries into business, providing excellent customer service, and requires strong communication and organizational skills.

Provide professional service, manage reservations, maintain records, and maximize occupancy while ensuring guest satisfaction and effective communication with departments.

Responsible for fulfilling guest requests, providing recommendations, and managing communications while ensuring high hospitality standards in a luxury hotel environment.

Provide professional service, manage reservations, maintain records, and enhance revenue through effective communication and innovative ideas.

Conduct security patrols, manage access control systems, provide customer service, and demonstrate strong communication skills with a focus on safety.

Provide exceptional guest services, handle inquiries, manage requests, ensure efficient check-in/out, and maintain high customer service standards.

Provide courteous service, manage group bookings, maximize revenue, and build relationships while ensuring efficient guest inquiries and reservations.

Enhance guest experience by managing reservations, fostering relationships, and delivering excellence through personalized recommendations and efficient service.

The role involves providing exceptional Guest Relations service, managing VIP guests, handling complaints, and collaborating with various departments in a luxury hotel.

Conduct security patrols, manage access control systems, provide customer service, and support emergency coordination while ensuring safety and compliance.

Provide efficient front office service, manage guest needs and complaints, maintain guest profiles, and require hospitality experience and tech-savviness.

We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in‑room and hotel familiarization and assist guests with hotel activity enquiries/requests
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

We are looking for an experinced Front Desk Associate for a luxury hotel in Doha, Qatar.

Responsibilities include the following:

• Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
• Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
• Prepare all the arrival arrangement and process check-in for Residences Guests
• Update the guest preference, feedback and comments on to the guest profile section
• Coordinate with all concerned departments to fulfill guest needs and requests
• Provide concierge service to guest during the stay
• Food & Beverage support to the Residences lounge

Join us as a Front Desk Agent at IHG Hotels & Resorts .

About us: We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif.

Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control, and release guest safe deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What We Need From You

• Minimum education of Bachelor's degree in Hotel Management or relevant degree.
• Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel.
• Have good English communication skills both in written and spoken.
• Pleasant personality with good communication and interpersonal skills.
• Strong interpersonal and problem-solving abilities are essential.
• Prior experience working with Opera or a related system.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing.

IHG Hotels & Resorts is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment.

Overview

Front Desk Receptionist vacancy in Doha, Qatar.

• Maintain a professional appearance and positive attitude.
• Provide excellent customer service.
• Demonstrate positive work ethics and professionalism.
• Work well in a team.
• Able to problem-solve and handle customer inquiries.
• Flexible to different work shift hours.

• Strong customer service orientation.
• Ability to communicate clearly and professionally.
• Team player with good interpersonal skills.

Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location|

• Ensure required identification is taken from guests at check-in in line with local legislative requirements|

• Answer phones in a prompt and courteous manner|

• Up-sell rooms where possible to maximize hotel revenue|

• Answer, record, and process all guest calls, messages, requests, questions, or concerns|

• Record guest preferences in the system|

• Check guests out, including resolving any late or disputed charges|

• Accurately process all cash and credit card transactions using established procedures|

• Issue, control, and release guest safe deposit boxes in line with hotel procedures|

• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|

•Take action to solve guest problems/complaints using appropriate service recovery guidelines|

• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

·Minimum education of Bachelor's degree in Hotel Management or relevant degree. ·

·Minimum of 2-3years of Reception or Guest Service experience in 5* hotel

·Have good English communication skills both in written and spoken

·Pleasant personality with good communication and interpersonal skills

·Strong interpersonal and problem-solving abilities are essential.

·Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.