58 Front Office Manager jobs in Qatar

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Assistant Front Office Manager will be a key member of our dynamic Front Office team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office and ensure the highest levels of guest satisfaction.

Key Responsibilities:

• Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations
• Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
• Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
• Assist with the development, implementation, and enforcement of front office policies and procedures
• Handle guest complaints and concerns with a proactive and solution-oriented approach
• Coordinate with other departments to ensure seamless guest experiences and high operational standards
• Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
• Train and mentor team members, promoting a culture of continuous improvement and exceptional service
• Manage shift scheduling and ensure the front office is adequately staffed at all times

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with a customer-focused approach
• A proactive attitude and strong problem-solving abilities
• Ability to work under pressure and adapt to changing priorities
• Strong organizational skills with attention to detail
• Knowledge of hotel property management systems (PMS) and reservation systems
• Fluent in English (both spoken and written); additional languages are a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

#J-18808-Ljbffr

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Assistant Front Office Manager will be a key member of our dynamic Front Office team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office and ensure the highest levels of guest satisfaction.

Key Responsibilities:

• Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations
• Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
• Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
• Assist with the development, implementation, and enforcement of front office policies and procedures
• Handle guest complaints and concerns with a proactive and solution-oriented approach
• Coordinate with other departments to ensure seamless guest experiences and high operational standards
• Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
• Train and mentor team members, promoting a culture of continuous improvement and exceptional service
• Manage shift scheduling and ensure the front office is adequately staffed at all times

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with a customer-focused approach
• A proactive attitude and strong problem-solving abilities
• Ability to work under pressure and adapt to changing priorities
• Strong organizational skills with attention to detail
• Knowledge of hotel property management systems (PMS) and reservation systems
• Fluent in English (both spoken and written); additional languages are a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The

Assistant Front Office Manager

will be a key member of our dynamic Front Office team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office and ensure the highest levels of guest satisfaction.

Key Responsibilities:

Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance Assist with the development, implementation, and enforcement of front office policies and procedures Handle guest complaints and concerns with a proactive and solution-oriented approach Coordinate with other departments to ensure seamless guest experiences and high operational standards Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing Train and mentor team members, promoting a culture of continuous improvement and exceptional service Manage shift scheduling and ensure the front office is adequately staffed at all times

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity Strong leadership and team management skills with the ability to motivate and develop staff Excellent communication and interpersonal skills, with a customer-focused approach A proactive attitude and strong problem-solving abilities Ability to work under pressure and adapt to changing priorities Strong organizational skills with attention to detail Knowledge of hotel property management systems (PMS) and reservation systems Fluent in English (both spoken and written); additional languages are a plus Bachelor’s degree in Hospitality Management or a related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

#J-18808-Ljbffr

Hotel:

Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day The

Assistant Front Office Manager

will be a key member of our dynamic Front Office team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office and ensure the highest levels of guest satisfaction. Key Responsibilities: Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance Assist with the development, implementation, and enforcement of front office policies and procedures Handle guest complaints and concerns with a proactive and solution-oriented approach Coordinate with other departments to ensure seamless guest experiences and high operational standards Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing Train and mentor team members, promoting a culture of continuous improvement and exceptional service Manage shift scheduling and ensure the front office is adequately staffed at all times What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity Strong leadership and team management skills with the ability to motivate and develop staff Excellent communication and interpersonal skills, with a customer-focused approach A proactive attitude and strong problem-solving abilities Ability to work under pressure and adapt to changing priorities Strong organizational skills with attention to detail Knowledge of hotel property management systems (PMS) and reservation systems Fluent in English (both spoken and written); additional languages are a plus Bachelor’s degree in Hospitality Management or a related field is preferred What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Job Description**:
**About the role**:

- Guide & support the team in providing outstanding guest welcoming and experiences.
- Act as a role model, sharing your expertise and continually inspiring the team.
- Ensure daily tasks are completed accurately and in a timely manner;
- Conduct guest arrivals and departures;
- Confidently providing personalized and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner.

**Qualifications**:
**To be successful, you will have**:

- Minimum of 5 yrs Front Office experience
- Supervisory experience gained in a similar role.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- A high level of self-motivation and confidence

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.

**Your day to day**
Reporting directly to General Manager, you will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring our guests feel welcomed and subtlety delighted throughout their stay.

Your day to day will be spent working alongside your team to ensure we delight our guests with personalized service, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics.

Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, meticulous, perceptive and curious all times.

You will lead from the front demonstrating that assuring luxury service standards builds trust, whilst continuing to deliver productivity and other key efficiencies such as manning costs, rate strategy and inventory management.

**What we need from you**
You will have 3-4 years previous leadership experience in managing Front Office/Rooms within a luxury hotel brand.

You will have a strong knowledge of current hotel systems including Opera, Concerto, etc and your warm and approachable communication style is what you are most known for.

You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, team members and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG.

**What we offer**

Job Reference: EMEAA34622

Trains, cross -trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log book and Guest feedback forms on a daily basis.
- Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Perform other duties as requested by management.

**Job Types**: Full-time, Permanent

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.

**Your day to day**
Reporting directly to General Manager, you will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring our guests feel welcomed and subtlety delighted throughout their stay.

Your day to day will be spent working alongside your team to ensure we delight our guests with personalized service, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics.

Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, meticulous, perceptive and curious all times.

You will lead from the front demonstrating that assuring luxury service standards builds trust, whilst continuing to deliver productivity and other key efficiencies such as manning costs, rate strategy and inventory management.

**What we need from you**
You will have 3-4 years previous leadership experience in managing Front Office/Rooms within a luxury hotel brand.

You will have a strong knowledge of current hotel systems including Opera, Concerto, etc and your warm and approachable communication style is what you are most known for.

You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, team members and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG.

**What we offer**

Job Reference: EMEAA34622

**About Us**

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.

**Your day to day**

Reporting directly to General Manager, you will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring our guests feel welcomed and subtlety delighted throughout their stay.

Your day to day will be spent working alongside your team to ensure we delight our guests with personalized service, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics.

Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, meticulous, perceptive and curious all times.

You will lead from the front demonstrating that assuring luxury service standards builds trust, whilst continuing to deliver productivity and other key efficiencies such as manning costs, rate strategy and inventory management.

**What we need from you**

You will have 3-4 years previous leadership experience in managing Front Office/Rooms within a luxury hotel brand.

You will have a strong knowledge of current hotel systems including Opera, Concerto, etc and your warm and approachable communication style is what you are most known for.

You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, team members and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG.

**What we offer**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.