40 Ground Staff jobs in Doha
Senior Analyst Manpower Planning | Ground Services
Posted 1 day ago
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Overview
Senior Analyst Manpower Planning | Ground Services — Qatar Airways
Location: Qatar - Doha | Job family: Cargo & Airport Operations | Ref #
Responsibilities- Formulate plans for meeting Ground Services manpower requirements and ensure proper utilization of existing manpower to meet organizational objectives.
- Perform industrial studies to provide effective manpower analysis for Qatar Airways airports, based on developed standards and considering the financial impact on divisional operating costs.
- Provide data-driven workforce planning analysis and forecasts for Doha hub operations and Outstations.
- Collect and analyze data based on the BOP or changes in schedule and other factors; recommend workforce levels for stations considering local labour laws, HR guidelines, QR standards, policies and constraints.
- Communicate effectively with internal customers and GS Management to ensure manpower requirements are fulfilled.
- Collaborate with Business Finance for data mining and formatting of manpower proposals and cost justifications to obtain headcount approvals on time.
- Coordinate with Regional Manager Network Stations, Regional ASMs, ASMs, Business Finance, and Local/Regional HR to ensure agreed headcount is delivered to operational teams.
- Prepare the Org Chart per agreed headcount/budget and process approvals to obtain Management/C-level sign-off to hire required manpower.
- Assist Manpower Planning Manager to establish QR GS Network manpower standard process documents and related business processes for stations.
- Create presentations/business cases for higher management when required.
- Adjust manpower requirements in response to changing operational demand, hours regulations, and schedule changes.
- Minimum 4 years of job-related experience.
- Experience in Airport Operations or similar organization with operations based on workforce planning and analysis.
- Reporting and data evaluation skills.
- Negotiation skills.
- Presentation skills.
- Stakeholder management skills.
- Advanced knowledge in Microsoft Office (Excel, PowerPoint) and in Resource Management tools and BI platforms (Power BI, Tableau).
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
#J-18808-LjbffrSenior Analyst Manpower Planning | Ground Services
Posted 1 day ago
Job Viewed
Job Description
Senior Analyst Manpower Planning | Ground Services — Qatar Airways Location: Qatar - Doha | Job family: Cargo & Airport Operations | Ref # Responsibilities
Formulate plans for meeting Ground Services manpower requirements and ensure proper utilization of existing manpower to meet organizational objectives. Perform industrial studies to provide effective manpower analysis for Qatar Airways airports, based on developed standards and considering the financial impact on divisional operating costs. Provide data-driven workforce planning analysis and forecasts for Doha hub operations and Outstations. Collect and analyze data based on the BOP or changes in schedule and other factors; recommend workforce levels for stations considering local labour laws, HR guidelines, QR standards, policies and constraints. Communicate effectively with internal customers and GS Management to ensure manpower requirements are fulfilled. Collaborate with Business Finance for data mining and formatting of manpower proposals and cost justifications to obtain headcount approvals on time. Coordinate with Regional Manager Network Stations, Regional ASMs, ASMs, Business Finance, and Local/Regional HR to ensure agreed headcount is delivered to operational teams. Prepare the Org Chart per agreed headcount/budget and process approvals to obtain Management/C-level sign-off to hire required manpower. Assist Manpower Planning Manager to establish QR GS Network manpower standard process documents and related business processes for stations. Create presentations/business cases for higher management when required. Adjust manpower requirements in response to changing operational demand, hours regulations, and schedule changes. Qualifications
Minimum 4 years of job-related experience. Experience in Airport Operations or similar organization with operations based on workforce planning and analysis. Reporting and data evaluation skills. Negotiation skills. Presentation skills. Stakeholder management skills. Advanced knowledge in Microsoft Office (Excel, PowerPoint) and in Resource Management tools and BI platforms (Power BI, Tableau). About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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HR Business Officer (Ground Services - Hub, Hia
Posted today
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This is a fantastic opportunity to enhance your HR experience. Provides professional Human Resources administration and project assistance to the HR Business Partner/HR Business Manager. Provides advice and guidance on Human Resource policies, procedures and processes.
If the above excites you, please read further for an insight into a typical day at work:
Operational:
- Operate as the communications hub for the HR Business Partnering department, ensuring information flow and sharing of knowledge.
- Assist with composing correspondence and memoranda, reports and documents.
- Set up, organize and maintain department records so that they are easily retrievable by department members.
- Communicate company policies, procedures and processes to the business.
- Advise managers on the drafting of job descriptions and coordinates the recruitment approvals process.
- Gather data and statistical reports to inform the business.
- Assist with the development of standard procedures for human resources activities and knowledge sharing processes and tools.
- Assist with specific HR related projects and participate in functional and cross-functional initiatives to build a high-performing organization aligned with the business strategy and leadership goals.
- Build strong relationships with the HR Business Partnering department and Human Resources division.
- Position Human Resources as an effective, efficient and value adding resource.
- Proactively gain client feedback to help the Human Resources function to improve service levels.
Be part of an extraordinary story!
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
About You
We are looking for a passionate and experienced professional to join HR - Business Partnering Team.
- Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience
- Understanding of HR management theories and best practices.
- Excellent administration skills.
- Excellent written and verbal communication skills in English.
- Ability to act independently with mínimal supervision.
- Excellent interpersonal skills, including the ability to develop relationships and collaborate effectively across functions.
- Proven time management skills with the ability to meet deadlines and manage multiple tasks.
- Strong team focus and dedication
- Advanced skills in Ms Office.
- Strong commitment to confidentiality.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
Executive - Customer Service
Posted today
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Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
- Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
- Maintain up-to-date customer records, delivery status reports, and order documentation.
- Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
- Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
- Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
- Follow up on open service requests and ensure escalations are handled promptly.
- Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
- Update customers proactively on order status, stock availability, or delivery timelines.
- Support the preparation of customer service KPIs and periodic service-level reports.
- Recommend process enhancements and digital tools to improve service response and customer satisfaction.
- Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
- Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
- 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
- Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
- Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
Customer Service Agent
Posted 1 day ago
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Job Description
- Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
- Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
- Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
- Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
- Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
- Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
- Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
Customer Service Representative
Posted 10 days ago
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Job Description
Management Solutions International (MSI) is hiring!
We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .
Requirements :
Diploma or higher qualification
3+ years experience in customer service within logistics / warehouse / distribution
Arabic language proficiency is mandatory
Familiarity with Warehouse Management Systems (WMS) preferred
Willing to work in rotational / shift-based schedules
Only shortlisted applicants will be contacted.
#J-18808-LjbffrCustomer Service Agent
Posted 1 day ago
Job Viewed
Job Description
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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About the latest Ground staff Jobs in Doha !
Customer Service Representative
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Job Description Book and track progress of shipment Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: Strong knowledge of the GCC logistics market Strong knowledge of local and regional customs procedure and legislation Understand and be able to exploit customer opportunities within and outside of Qatar
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Customer Service Executive
Posted 2 days ago
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with " Customer Service Executive
– Qatar" in the subject line.
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Customer Service Executive
Posted 3 days ago
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Al Abdulghani Motors Co.
Doha, Qatar
Ref:JB
Job Description
Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services. Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery. Provide regular updates to customers on service progress and follow up as needed. Recommend and upsell additional services based on customer needs and vehicle condition. Maintain and update accurate customer records. Prepare service-based invoices and assist with billing documents. Resolve customer complaints and ensure a smooth, satisfying service experience.
Skills
Female candidate only. Bilingual - English and Arabic. Holding Bachelors Degree. Previous experience in automotive services, especially tinting, PPF installation, and underbody coating. Quality customer service skills. Experience in sales and upselling services. Strong in follow-up and coordination with both customers and internal teams.
Job Details
Job Location
Doha, Qatar
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3
Gender
Female
Degree
Bachelor's degree
About This Company
Al Abdulghani Motors Co.
Automotive Dealership & Distributor
Doha, Qatar
500 employees or more
+974.
Al Abdulghani Motors (AAM) is one of the leading automotive companies in Qatar being the sole distributor of Toyota & Lexus cars. The company also runs a Pre- Owned Vehicle and Rent a Car businesses and has the most extensive After Sales network of quick service centers in the country. AAM has also diversified its businesses in multi brand and multi- products through Commercial &.
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Job Id: PkjkVaREuBQIazSc5BW4X6A2f4wHeMsCvNS/mVpwzy84Z/961qDMvtLPCDpTENuaRtvRn1bAk1OJug49NAAT9lxIQOtQF366CtBorKDTYL5I3GLsogfOkG3Qu5yQqlBaruqte0LT/eZgeQ== Guest Experience Expert (Front Desk Agent)
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