72 Guest Relations jobs in Doha

We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences.

Responsibilities :

Welcome guests and manage check-in / check-out

Handle guest inquiries, complaints, and service requests

Promote hotel services and coordinate with departments

Maintain a clean and organized front desk and lobby

Assist with reservations and process payments accurately

Requirements :

Experience in a hospitality role preferred

Strong communication and problem-solving skills

Ability to work under pressure in a fast-paced environment

Proficient in MS Office and hotel systems

Fluent in English; other languages are a plus

Professional appearance and willing to work in Qatar

Salary and Benefits :

Salary : QAR2,900

• 18 Annual Leaves, Public Holidays, Birthday Off
• Annual ticket allowance
• Meals, Uniform and Transport Provided
• Accommodation : Barwa Madinatna

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Position Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

#J-18808-Ljbffr

Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Overview

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About The Job

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

Responsibilities

• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
• Help the Guest Relations Management Team to meet and greet guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting
• Assists the Front Office during need periods
• Handles guests’ complaints
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

Qualifications

• Minimum 2 year of experience working in a 5-star hotel environment
• A minimum of 1 years of Front Office experience
• Previous experience working in the Middle East Region is an advantage
• Strong commands of Microsoft Office products
• Effective verbal and written communication skills in English. Arabic is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?

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Hotel:

Doha - The City (DOHWB), West Bay, 22178 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, and ensure a memorable stay. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. What’s the job?

As a

Guest Relations Manager

you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Maintain effective communication with all related departments to ensure a smooth service delivery Extend personal service and attention to all guests, with particular emphasis to Club Lounge and VIP guests Develop the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance and recognition Ensure that the correct arrival, check-in procedures and escorting of all guests to rooms are applied Ensure that on the day subsequent to arrival and day prior to departure, all guests identified as VIP’s, are contacted by Guest Relation Manager and or a member of the Guest Relations Team Maintain a systematic recognition program policy in line with VIP categories to ensure that the relevant room treatments etc. are extended in line with status Check all VIP rooms with treatments prior to arrival times to ensure that the correct treatments and housekeeping standards are as per InterContinental Standards. What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for : Similar experience in a luxury hotel Experience in effective learning and development methods Ability to work in a fast-paced and diverse work environment Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Result-oriented and self-motivated along with a positive attitude What We Offer

We’ll reward all your hard work with a competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

Job Title : Guest Relations Agent

Location : Doha Qatar

Contract Details : Full-time

Swiss Connect Solutions a leading hospitality management company is seeking a dynamic and customer-oriented Guest Relations Agent to join our team in Doha Qatar. The ideal candidate will have excellent communication skills a passion for delivering exceptional customer service and a strong understanding of the hospitality industry.

Key Responsibilities

Greet and welcome guests upon arrival ensuring a warm and friendly first impression

Provide information about hotel facilities services and local attractions to guests

Assist guests with check-in and check-out procedures ensuring a smooth and efficient process

Handle guest complaints and resolve issues in a timely and professional manner

Maintain a high level of knowledge about the hotels products and services to effectively promote and upsell to guests

Coordinate with other departments to ensure guest requests and preferences are met

Handle cash and credit card transactions accurately and in accordance with hotel policies

Maintain a clean and organized front desk area including the lobby and reception desk

Assist with reservations and inquiries via phone email and in person

Follow all safety and security procedures to ensure the safety of guests and colleagues

Provide exceptional customer service at all times going above and beyond to exceed guest expectations

Requirements

Previous experience in a similar role in the hospitality industry is preferred

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Ability to work well under pressure and in a fast-paced environment

Proficient in using computer systems and software including MS Office and hotel management systems

Fluency in English is required knowledge of other languages is a plus

Must have a professional and polished appearance

Must be willing to work in Qatar

Salary and Benefits Salary : QAR2900

18 Annual Leaves 11 Public Holidays 1 Birthday Off

Vacation Ticket Allowance provided annually

Alternate 2- & 1-Day offs weekly (6 days in a month)

Meals Uniform and Transport Provided

Accommodation : Barwa Madinatna

Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1

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We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences. Responsibilities : Welcome guests and manage check-in / check-out Handle guest inquiries, complaints, and service requests Promote hotel services and coordinate with departments Maintain a clean and organized front desk and lobby Assist with reservations and process payments accurately Requirements : Experience in a hospitality role preferred Strong communication and problem-solving skills Ability to work under pressure in a fast-paced environment Proficient in MS Office and hotel systems Fluent in English; other languages are a plus Professional appearance and willing to work in Qatar Salary and Benefits : Salary : QAR2,900 18 Annual Leaves, Public Holidays, Birthday Off Annual ticket allowance Meals, Uniform and Transport Provided Accommodation : Barwa Madinatna

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Position Summary Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Equal Opportunity Employer At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

#J-18808-Ljbffr