33 Help Desk Analysts jobs in Doha

Select how often (in days) to receive an alert: Create Alert ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES ** Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities

Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills

Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred

Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

#J-18808-Ljbffr

**FINANCIAL**:
Perform question/problem diagnosis and provide end-user support over the phone or remotely with the objective of minimizing non-productive time by employees across the organization

Provide efficient and effective support to all IT users to maintain operation of required systems and minimize non-productive time by employees across the organization

Ensure users are communicated about the downtime during system upgrade and/or implementation

**CUSTOMER**:
Offer a professional, friendly, efficient and effective customer service to all employees on a consistent basis

Build and maintain strong and effective relationships across all IT departments to further knowledge

**INTERNAL**:

- First level support
- troubleshooting of IT related problems from in-house software to hardware such as laptops, PC's, and printers
- Troubleshoot basic network issues
- Escalate unresolved calls to 2nd level support team
- Take ownership of user problem and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to ALL policies
- Provides stat report to the management as required
- Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
- Constantly monitor critical system consoles for exceptions and errors, Perform system health checks as and when required
- Carry out backup/restore activities on a regular and on-demand basis within the Data Center Operations
- Work with the concerned team and consultants to promptly resolve exceptions or faults and escalate errors/exceptions as necessary
- Highlight system problems and errors to the Operations Manager on a timely basis
- Ensure timely and accurate documentation of all procedures and policies, as well as analyzing and identification of updates required given changes in systems or environment
- Work with the team in shifts (24/7) basis to perform the above activities

**Skills**:
Bachelor's Degree in IT or any related field

Minimum of 2 years' experience in EOD Operations, BIOS, Data Center, IBMi System

Preferred experience in the Banking Sector

This job has been sourced from an external job board.

Overview

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners

• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience)

• Experience in the Aerospace industry

• Understands supply chain process

• Experience developing presentations for and presenting to executive leadership

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations

• Eager to learn and grow

• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience)

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities

Applications for this position will be accepted until Oct. 11, 2025

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Qatar)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

#J-18808-Ljbffr

Customer Support Specialist page is loaded# Customer Support Specialistremote type: Onsite Joblocations: QAT - Doha, Qatartime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 11, 2025 (14 days left to apply)job requisition id: JR Customer Support Specialist**Company:**Boeing Qatar IncorporatedBoeing Global Services (BGS) is looking for a **Customer Support Specialist** to be based in our **Doha, Qatar** office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.**Position Responsibilities:*** Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.* Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.* Responsible for customer account health and providing world class customer support.* Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.* Develops, prepares and delivers presentations to customers and internal organizations.* Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.* Uses multiple Boeing systems in a fast-paced environment.* Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.* Responds to customer inquiries and facilitates delivery problem resolution.* Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.* Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.* Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.* Monitors and shares key performance metrics with customers and internal partners* Interfaces with customers and internal Boeing resources.**Basic Qualifications (Required Skills/Experience):*** Experience in the Aerospace industry* Understands supply chain process* Experience developing presentations for and presenting to executive leadership* Strong communication and problem-solving skills* Ability to work and collaborate cross functionally across multiple organizations* Eager to learn and grow* Ability for minimal travel domestically and internationally**Preferred Qualifications (Desired Skills/Experience):*** SAP knowledge* Engineering / Technical experience* Account management, customer support experienceThis requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities***Language Requirements:***Not Applicable**Education:**Not Applicable**Relocation:**Relocation assistance is not a negotiable benefit for this position.**Security Clearance:**This position does not require a Security Clearance.**Visa Sponsorship:**Employer willing to sponsor applicants for employment visa status.**Contingent Upon Award Program**This position is not contingent upon program award**Shift:**Not a Shift Worker (Qatar)
#J-18808-Ljbffr

Overview

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS) is looking for a

Customer Support Specialist

to be based in our

Doha, Qatar

office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries. Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

Responsible for customer account health and providing world class customer support.

Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

Develops, prepares and delivers presentations to customers and internal organizations.

Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

Uses multiple Boeing systems in a fast-paced environment.

Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

Responds to customer inquiries and facilitates delivery problem resolution.

Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

Monitors and shares key performance metrics with customers and internal partners

Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience)

Experience in the Aerospace industry

Understands supply chain process

Experience developing presentations for and presenting to executive leadership

Strong communication and problem-solving skills

Ability to work and collaborate cross functionally across multiple organizations

Eager to learn and grow

Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience)

SAP knowledge

Engineering / Technical experience

Account management, customer support experience

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities Applications for this position will be accepted until

Oct. 11, 2025 Export Control Requirements

This is not an Export Control position. Relocation

Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship

Employer willing to sponsor applicants for employment visa status. Shift

Not a Shift Worker (Qatar) Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

#J-18808-Ljbffr

Customer Support Specialist page is loaded# Customer Support Specialistremote type:

Onsite Joblocations:

QAT - Doha, Qatartime type:

Full timeposted on:

Posted Todaytime left to apply:

End Date: October 11, 2025 (14 days left to apply)job requisition id:

JR Customer Support Specialist**Company:**Boeing Qatar IncorporatedBoeing Global Services (BGS) is looking for a **Customer Support Specialist** to be based in our **Doha, Qatar** office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.**Position Responsibilities:*** Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.* Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.* Responsible for customer account health and providing world class customer support.* Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.* Develops, prepares and delivers presentations to customers and internal organizations.* Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.* Uses multiple Boeing systems in a fast-paced environment.* Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.* Responds to customer inquiries and facilitates delivery problem resolution.* Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.* Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.* Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.* Monitors and shares key performance metrics with customers and internal partners* Interfaces with customers and internal Boeing resources.**Basic Qualifications (Required Skills/Experience):*** Experience in the Aerospace industry* Understands supply chain process* Experience developing presentations for and presenting to executive leadership* Strong communication and problem-solving skills* Ability to work and collaborate cross functionally across multiple organizations* Eager to learn and grow* Ability for minimal travel domestically and internationally**Preferred Qualifications (Desired Skills/Experience):*** SAP knowledge* Engineering / Technical experience* Account management, customer support experienceThis requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities***Language Requirements:***Not Applicable**Education:**Not Applicable**Relocation:**Relocation assistance is not a negotiable benefit for this position.**Security Clearance:**This position does not require a Security Clearance.**Visa Sponsorship:**Employer willing to sponsor applicants for employment visa status.**Contingent Upon Award Program**This position is not contingent upon program award**Shift:**Not a Shift Worker (Qatar) #J-18808-Ljbffr

**Job Overview**:
**Responsibilities**:

- Assist customers with product information, troubleshooting, and technical support.
- Provide guidance and assistance to customers in navigating our products and services.
- Resolve customer complaints and escalate issues as needed to ensure timely resolution.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with internal teams to address customer concerns and improve the overall customer experience.
- Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.

**Requirements**:

- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and troubleshooting abilities.
- Empathetic and customer-focused attitude.

**Preferred Qualifications**:

- Experience in a technology or IT-related industry.
- Knowledge of software products and technical terminology.
- Previous experience in a customer support role.
- Certifications in customer service or related areas.

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs
  
  

Powered by JazzHR

mw9juV1t2L #J-18808-Ljbffr

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications

Knowledge & Competency

Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies

Personality

charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs

Powered by JazzHR

mw9juV1t2L #J-18808-Ljbffr