40 IT Support Manager jobs in Doha
Java Production Support Manager
Doha, Doha
Virtusa
Posted 14 days ago
Job Viewed
Job Description
Overview
Join to apply for the Java Production Support Manager role at Virtusa
We are seeking an experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing the development and delivery of projects using Agile methodology. The ideal candidate should have at least 10 years of experience in project management, with a strong understanding of Agile principles and practices. In addition, the candidate should have a strong background in Java development, change/release management, L2-oncall support, and production support. The main focus of this role will be handling Tier-0 Digital applications, so experience in this area is highly preferred. This is a full-time position and the work mode will be from the client office. If you have a passion for project management and are looking for a challenging and rewarding role, we would love to hear from you.
Responsibilities- Oversee and manage the development and delivery of projects using Agile methodology
- Provide L2-on-call production support and change/release management
- Handle Tier-0 digital applications
- Collaborate with cross-functional teams and stakeholders to ensure successful delivery
- Agile
- Project Management
- Java Production Support L2
- At least 10 years of experience in project management
- Strong understanding of Agile principles and practices
- Strong background in Java development
- Experience in change/release management
- Experience in L2-on-call support and production support
- Experience with Tier-0 digital applications is highly preferred
- Mid-Senior level
- Full-time
- Project Management and IT
- IT Services and IT Consulting
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0
Java Production Support Manager
Doha, Doha
Virtusa
Posted 14 days ago
Job Viewed
Job Description
Overview Join to apply for the
Java Production Support Manager
role at
Virtusa
We are seeking an experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing the development and delivery of projects using Agile methodology. The ideal candidate should have at least 10 years of experience in project management, with a strong understanding of Agile principles and practices. In addition, the candidate should have a strong background in Java development, change/release management, L2-oncall support, and production support. The main focus of this role will be handling Tier-0 Digital applications, so experience in this area is highly preferred. This is a full-time position and the work mode will be from the client office. If you have a passion for project management and are looking for a challenging and rewarding role, we would love to hear from you.
Responsibilities
Oversee and manage the development and delivery of projects using Agile methodology
Provide L2-on-call production support and change/release management
Handle Tier-0 digital applications
Collaborate with cross-functional teams and stakeholders to ensure successful delivery
Must have Skills
Agile
Project Management
Java Production Support L2
Qualifications
At least 10 years of experience in project management
Strong understanding of Agile principles and practices
Strong background in Java development
Experience in change/release management
Experience in L2-on-call support and production support
Experience with Tier-0 digital applications is highly preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and IT
Industries
IT Services and IT Consulting
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Java Production Support Manager
role at
Virtusa
We are seeking an experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing the development and delivery of projects using Agile methodology. The ideal candidate should have at least 10 years of experience in project management, with a strong understanding of Agile principles and practices. In addition, the candidate should have a strong background in Java development, change/release management, L2-oncall support, and production support. The main focus of this role will be handling Tier-0 Digital applications, so experience in this area is highly preferred. This is a full-time position and the work mode will be from the client office. If you have a passion for project management and are looking for a challenging and rewarding role, we would love to hear from you.
Responsibilities
Oversee and manage the development and delivery of projects using Agile methodology
Provide L2-on-call production support and change/release management
Handle Tier-0 digital applications
Collaborate with cross-functional teams and stakeholders to ensure successful delivery
Must have Skills
Agile
Project Management
Java Production Support L2
Qualifications
At least 10 years of experience in project management
Strong understanding of Agile principles and practices
Strong background in Java development
Experience in change/release management
Experience in L2-on-call support and production support
Experience with Tier-0 digital applications is highly preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and IT
Industries
IT Services and IT Consulting
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This advertiser has chosen not to accept applicants from your region.
1
Information Technology Specialist
Doha, Doha
Madre Integrated Engineering
Posted 3 days ago
Job Viewed
Job Description
Role Summary
Provides IT support and solutions for offshore operations ensuring reliable communication data management and system integrity. Key Responsibilities
Manage offshore IT infrastructure and networks. Provide technical support for hardware software and communication systems. Ensure cybersecurity and data protection compliance. Coordinate with onshore IT teams for system updates and troubleshooting. Qualifications
Minimum 10 years of IT experience preferably in offshore or remote environments. Expertise in network management system administration and cybersecurity. Strong problem-solving and communication skills. Key Skills
Computer Hardware, IT Experience, Network Administration, Network Support, LAN, Computer Networking, Computer Skills, Windows, SharePoint, Teaching, Operating Systems, Leadership Experience Employment Details
Employment Type: Full Time Experience: years Vacancy: 1
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Provides IT support and solutions for offshore operations ensuring reliable communication data management and system integrity. Key Responsibilities
Manage offshore IT infrastructure and networks. Provide technical support for hardware software and communication systems. Ensure cybersecurity and data protection compliance. Coordinate with onshore IT teams for system updates and troubleshooting. Qualifications
Minimum 10 years of IT experience preferably in offshore or remote environments. Expertise in network management system administration and cybersecurity. Strong problem-solving and communication skills. Key Skills
Computer Hardware, IT Experience, Network Administration, Network Support, LAN, Computer Networking, Computer Skills, Windows, SharePoint, Teaching, Operating Systems, Leadership Experience Employment Details
Employment Type: Full Time Experience: years Vacancy: 1
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2
00002768 - Information Technology
Doha, Doha
UDST
Posted 27 days ago
Job Viewed
Job Description
Overview
University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: the College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students' skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally. With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students' skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar's National Vision 2030 a reality. Our eligible employees enjoy competitive compensation and benefits, in accordance with applicable UDST policies. These benefits include: Generous academic annual leave Tax free salary Fully furnished upmarket accommodation (inclusive of utilities: water & electricity) Annual flights for spouse and 3 children (up to 18 years old) Children's education allowance Relocation/Shipping allowance Professional development opportunities International health insurance In-house immigration services (to help you through the residency process) Full access to our recreational facilities Research and professional development support The College of Computing and Information Technology invites applications for the position Assistant/ Associate Professor in Information Technology. Exceptional candidates at the rank of Full Professor would also be considered. Position and responsibilities
The primary role of the faculty members at the College of Computing and IT is to promote high-quality innovative learning, applied research, and service. They should collaborate with the Head of Department, Dean, and colleagues to achieve the college's mission, mentor junior colleagues and teaching assistants, and support the department and the college with administrative and academic services. Reporting to the Department Head, the successful candidate will be responsible for the development, delivery and evaluation of a broad range of courses. Particular areas of interest include Computer Systems, Network Systems and Administration, SDN, Cloud and Edge Computing; but candidates with strong expertise in other related areas will also be considered. Other duties include evaluation of student progress and management of resources of the learning environment. The successful candidate will liaise with industry and other educational institutions; participate in industry advisory committees and coordinate, manage and control projects within the specified program area. Faculty members will keep course portfolio documents required for accreditation processes and engage in instructional development/improvement plans. All employees are expected to contribute to professional and community life within the university and beyond. Education and experience
Education and Experience Requirements: Faculty members will be placed in the appropriate rank based on their education and experience. Skills
Information Technology
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University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: the College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students' skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally. With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students' skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar's National Vision 2030 a reality. Our eligible employees enjoy competitive compensation and benefits, in accordance with applicable UDST policies. These benefits include: Generous academic annual leave Tax free salary Fully furnished upmarket accommodation (inclusive of utilities: water & electricity) Annual flights for spouse and 3 children (up to 18 years old) Children's education allowance Relocation/Shipping allowance Professional development opportunities International health insurance In-house immigration services (to help you through the residency process) Full access to our recreational facilities Research and professional development support The College of Computing and Information Technology invites applications for the position Assistant/ Associate Professor in Information Technology. Exceptional candidates at the rank of Full Professor would also be considered. Position and responsibilities
The primary role of the faculty members at the College of Computing and IT is to promote high-quality innovative learning, applied research, and service. They should collaborate with the Head of Department, Dean, and colleagues to achieve the college's mission, mentor junior colleagues and teaching assistants, and support the department and the college with administrative and academic services. Reporting to the Department Head, the successful candidate will be responsible for the development, delivery and evaluation of a broad range of courses. Particular areas of interest include Computer Systems, Network Systems and Administration, SDN, Cloud and Edge Computing; but candidates with strong expertise in other related areas will also be considered. Other duties include evaluation of student progress and management of resources of the learning environment. The successful candidate will liaise with industry and other educational institutions; participate in industry advisory committees and coordinate, manage and control projects within the specified program area. Faculty members will keep course portfolio documents required for accreditation processes and engage in instructional development/improvement plans. All employees are expected to contribute to professional and community life within the university and beyond. Education and experience
Education and Experience Requirements: Faculty members will be placed in the appropriate rank based on their education and experience. Skills
Information Technology
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3
Information Technology Support Engineer
Doha, Doha
Linnk Group
Posted 4 days ago
Job Viewed
Job Description
Team Leader - Talent Recruitment at Linnk Group | Data Science & AI Enthusiast | Expertise in Talent Recruitment Across UK, India, KSA, UAE & Qatar
Hiring: IT Support Engineer – Windows | 5-Month Extendable Contract | Doha, Qatar
We are looking for an IT Support Engineer – Windows with strong hands-on experience in Windows 10/11 deployment, migration, and enterprise support.
This advertiser has chosen not to accept applicants from your region.
4
Information Technology Support Specialist
Doha, Doha
Qatar Red Crescent Society (QRCS)
Posted 22 days ago
Job Viewed
Job Description
Job Purpose
Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered.
Key Responsibilities- Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses.
- Install and configure applications and software on user devices in line with organizational policies.
- Maintain and update systems and applications regularly to ensure optimal performance.
- Train staff on the use of Microsoft 365 and related applications to maximize productivity.
- Manage user accounts and access permissions in coordination with relevant teams.
- Diagnose recurring technical issues and propose effective solutions.
- Coordinate with QRCS offices to provide remote support as needed.
- Prepare periodic reports on IT support performance and user satisfaction metrics.
- Bachelor’s degree in Information Technology or a related field.
- Minimum of 5 years of hands-on experience in IT support or Helpdesk / Service Desk roles.
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft 365 Certified: Teams Administrator Associate
- ITIL 4 Foundation
- CompTIA IT Support Specialist (or CompTIA A+)
- Microsoft 365 Administration: Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations.
- Basic Networking: Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues.
- Operating Systems: Strong experience with Windows (Client & Server) and identity management (Active Directory).
- Cybersecurity Awareness: Understanding of data protection, account security, and identifying common vulnerabilities.
- Devices & Infrastructure: Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to diagnose faults and identify problem sources , while coordinating with vendors for resolution.
- IT Support Systems: Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting.
- Office Applications: Advanced proficiency with Microsoft Office Suite and integration with enterprise applications.
- Professional proficiency in both Arabic and English , spoken and written, to effectively communicate with internal teams, vendors, and technical references.
- Teamwork and effective communication.
- Customer focus and service orientation.
- Commitment to excellence and continuous improvement.
- Strong analytical and problem-solving skills.
- Location: Headquarters – Doha.
- Working Hours: 7:30 AM – 2:30 PM.
- Environment: Office-based with occasional remote coordination.
تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة.
المهام والمسؤوليات الرئيسية- تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب.
- تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية.
- متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي.
- تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية.
- إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية.
- تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها.
- التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة.
- إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين.
- شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة.
- خبرة عملية لا تقل عن 5 سنوات في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk).
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft 365 Certified: Teams Administrator Associate
- ITIL 4 Foundation
- CompTIA IT Support Specialist (أو CompTIA A+)
- إدارة Microsoft 365: إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات.
- إدارة الشبكات الأساسية: فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة.
- أنظمة التشغيل: خبرة في أنظمة Windows (Client & Server) وحلول الهوية مثل Active Directory.
- الأمن السيبراني: فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة.
- الأجهزة والبنية التحتية: إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على تشخيص الأعطال وتحديد مصدر المشكلة والتنسيق مع الموردين لمعالجتها.
- أنظمة الدعم الفني: خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء.
- البرامج المكتبية: إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة.
- إجادة اللغتين العربية والإنجليزية تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية.
- العمل الجماعي والتواصل الفعّال.
- التركيز على العملاء ورفع مستوى رضاهم.
- الالتزام بالتميز والتطوير المستمر.
- القدرة على تحليل المشكلات وحلها بطرق مبتكرة.
- الموقع: المقر الرئيسي – الدوحة.
- ساعات العمل: من 7:30 صباحًا حتى 2:30 ظهرًا.
- ظروف العمل: بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.
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5
Information Technology Project Manager
Doha, Doha
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Posted 23 days ago
Job Viewed
Job Description
Job Summary
We’re looking for an IT Project Manager to support our team in Qatar . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.
Key ResponsibilitiesThe incumbent is primarily responsible for managing, coordinating and monitoring a portfolio of IT projects from initiation to closing and ensure that these projects are delivered on schedule as per the strategy plan.
- Manage assigned portfolio of projects in accordance with the IT project management methodology to ensure successful execution of the project as measured by set goals and customer satisfaction.
- Build and maintain strong and effective relationships with all other related departments and units to achieve the successful project completion.
- Build effective communications and manage vendor engagements to ensure contractual obligations are met at both ends.
- Coordinate between various departments within IT to ensure the progress of the ongoing projects.
- Effectively communicate relevant project information to superiors and peers; report project progress and problems to management on a timely basis.
- Prepare the project initiation reports, project status reports, project closure reports and all other requisite reports on a timely basis and communicate appropriately.
- Minimize risk exposure by managing the scope and mitigating risk across projects.
- Conduct or participate in team and client meetings, ensuring team direction and objectivity.
- Handle difficult project personnel situations directly, using appropriate discretion, and in liaison with the Human Capital function.
- Understand system internals, architecture and limitations in deciding on methods of problem solving.
- Provide timely and accurate information to external and internal auditors and the Compliance function as and when required.
- Ensure protection and security of projects and other information from any unauthorized access within the overall security policy of the Group.
- Ensure high standards of confidentiality to safeguard commercially sensitive information.
- Identify areas for professional development of self and act to enhance professional development.
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
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6
Information Technology Support Engineer
Doha, Doha
Linnk Group
Posted 4 days ago
Job Viewed
Job Description
Team Leader - Talent Recruitment at Linnk Group | Data Science & AI Enthusiast | Expertise in Talent Recruitment Across UK, India, KSA, UAE & Qatar
Hiring: IT Support Engineer – Windows | 5-Month Extendable Contract | Doha, Qatar We are looking for an
IT Support Engineer – Windows
with strong hands-on experience in Windows 10/11 deployment, migration, and enterprise support. Requirement:
Must have a valid QID Key Skills & Experience: Strong knowledge of
Windows 10 & Windows 11
features, architecture, and key differences Hands-on experience with
Windows deployment tools
such as
SCCM Good understanding of
Active Directory, Group Policy, and Intune/Endpoint Manager Experience with
user data and profile migration
(USMT, OneDrive Known Folder Move, etc.) Knowledge of
application packaging, compatibility testing, and remediation
for Windows 11 Ability to perform
hardware readiness checks
(TPM 2.0, Secure Boot, CPU/RAM/storage compliance) Strong
troubleshooting
skills (drivers, OS installation, licensing, and user profile issues) Excellent
communication skills
for end-user support and training Interested candidates can send their CVs to:
#J-18808-Ljbffr
Hiring: IT Support Engineer – Windows | 5-Month Extendable Contract | Doha, Qatar We are looking for an
IT Support Engineer – Windows
with strong hands-on experience in Windows 10/11 deployment, migration, and enterprise support. Requirement:
Must have a valid QID Key Skills & Experience: Strong knowledge of
Windows 10 & Windows 11
features, architecture, and key differences Hands-on experience with
Windows deployment tools
such as
SCCM Good understanding of
Active Directory, Group Policy, and Intune/Endpoint Manager Experience with
user data and profile migration
(USMT, OneDrive Known Folder Move, etc.) Knowledge of
application packaging, compatibility testing, and remediation
for Windows 11 Ability to perform
hardware readiness checks
(TPM 2.0, Secure Boot, CPU/RAM/storage compliance) Strong
troubleshooting
skills (drivers, OS installation, licensing, and user profile issues) Excellent
communication skills
for end-user support and training Interested candidates can send their CVs to:
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Information Technology Support Specialist
Doha, Doha
Qatar Red Crescent Society (QRCS)
Posted 22 days ago
Job Viewed
Job Description
Job Purpose
Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered. Key Responsibilities
Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses. Install and configure applications and software on user devices in line with organizational policies. Maintain and update systems and applications regularly to ensure optimal performance. Train staff on the use of Microsoft 365 and related applications to maximize productivity. Manage user accounts and access permissions in coordination with relevant teams. Diagnose recurring technical issues and propose effective solutions. Coordinate with QRCS offices to provide remote support as needed. Prepare periodic reports on IT support performance and user satisfaction metrics. Qualifications & Requirements
Education
Bachelor’s degree in Information Technology or a related field. Experience
Minimum of
5 years
of hands-on experience in IT support or Helpdesk / Service Desk roles. Preferred Certifications
Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (or CompTIA A+) Technical Competencies
Microsoft 365 Administration:
Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations. Basic Networking:
Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues. Operating Systems:
Strong experience with Windows (Client & Server) and identity management (Active Directory). Cybersecurity Awareness:
Understanding of data protection, account security, and identifying common vulnerabilities. Devices & Infrastructure:
Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to
diagnose faults and identify problem sources , while coordinating with vendors for resolution. IT Support Systems:
Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting. Office Applications:
Advanced proficiency with Microsoft Office Suite and integration with enterprise applications. Language Skills
Professional proficiency in
both Arabic and English , spoken and written, to effectively communicate with internal teams, vendors, and technical references. Core Competencies
Teamwork and effective communication. Customer focus and service orientation. Commitment to excellence and continuous improvement. Strong analytical and problem-solving skills. Working Conditions
Location:
Headquarters – Doha. Working Hours:
7:30 AM – 2:30 PM. Environment:
Office-based with occasional remote coordination. الوصف الوظيفي – أخصائي دعم فني
الهدف العام للوظيفة
تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة. المهام والمسؤوليات الرئيسية
تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب. تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية. متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي. تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية. إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية. تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها. التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة. إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين. المؤهلات والمتطلبات
المؤهل العلمي
شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة. الخبرة العملية
خبرة عملية لا تقل عن
5 سنوات
في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk). الشهادات المهنية المفضلة
Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (أو CompTIA A+) الكفاءات الفنية
إدارة Microsoft 365:
إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات. إدارة الشبكات الأساسية:
فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة. أنظمة التشغيل:
خبرة في أنظمة Windows (Client & Server) وحلول الهوية مثل Active Directory. الأمن السيبراني:
فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة. الأجهزة والبنية التحتية:
إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على
تشخيص الأعطال وتحديد مصدر المشكلة
والتنسيق مع الموردين لمعالجتها. أنظمة الدعم الفني:
خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء. البرامج المكتبية:
إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة. المهارات اللغوية
إجادة
اللغتين العربية والإنجليزية
تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية. الكفاءات السلوكية
العمل الجماعي والتواصل الفعّال. التركيز على العملاء ورفع مستوى رضاهم. الالتزام بالتميز والتطوير المستمر. القدرة على تحليل المشكلات وحلها بطرق مبتكرة. ظروف العمل
الموقع:
المقر الرئيسي – الدوحة. ساعات العمل:
من 7:30 صباحًا حتى 2:30 ظهرًا. ظروف العمل:
بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.
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Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered. Key Responsibilities
Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses. Install and configure applications and software on user devices in line with organizational policies. Maintain and update systems and applications regularly to ensure optimal performance. Train staff on the use of Microsoft 365 and related applications to maximize productivity. Manage user accounts and access permissions in coordination with relevant teams. Diagnose recurring technical issues and propose effective solutions. Coordinate with QRCS offices to provide remote support as needed. Prepare periodic reports on IT support performance and user satisfaction metrics. Qualifications & Requirements
Education
Bachelor’s degree in Information Technology or a related field. Experience
Minimum of
5 years
of hands-on experience in IT support or Helpdesk / Service Desk roles. Preferred Certifications
Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (or CompTIA A+) Technical Competencies
Microsoft 365 Administration:
Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations. Basic Networking:
Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues. Operating Systems:
Strong experience with Windows (Client & Server) and identity management (Active Directory). Cybersecurity Awareness:
Understanding of data protection, account security, and identifying common vulnerabilities. Devices & Infrastructure:
Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to
diagnose faults and identify problem sources , while coordinating with vendors for resolution. IT Support Systems:
Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting. Office Applications:
Advanced proficiency with Microsoft Office Suite and integration with enterprise applications. Language Skills
Professional proficiency in
both Arabic and English , spoken and written, to effectively communicate with internal teams, vendors, and technical references. Core Competencies
Teamwork and effective communication. Customer focus and service orientation. Commitment to excellence and continuous improvement. Strong analytical and problem-solving skills. Working Conditions
Location:
Headquarters – Doha. Working Hours:
7:30 AM – 2:30 PM. Environment:
Office-based with occasional remote coordination. الوصف الوظيفي – أخصائي دعم فني
الهدف العام للوظيفة
تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة. المهام والمسؤوليات الرئيسية
تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب. تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية. متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي. تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية. إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية. تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها. التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة. إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين. المؤهلات والمتطلبات
المؤهل العلمي
شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة. الخبرة العملية
خبرة عملية لا تقل عن
5 سنوات
في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk). الشهادات المهنية المفضلة
Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (أو CompTIA A+) الكفاءات الفنية
إدارة Microsoft 365:
إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات. إدارة الشبكات الأساسية:
فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة. أنظمة التشغيل:
خبرة في أنظمة Windows (Client & Server) وحلول الهوية مثل Active Directory. الأمن السيبراني:
فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة. الأجهزة والبنية التحتية:
إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على
تشخيص الأعطال وتحديد مصدر المشكلة
والتنسيق مع الموردين لمعالجتها. أنظمة الدعم الفني:
خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء. البرامج المكتبية:
إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة. المهارات اللغوية
إجادة
اللغتين العربية والإنجليزية
تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية. الكفاءات السلوكية
العمل الجماعي والتواصل الفعّال. التركيز على العملاء ورفع مستوى رضاهم. الالتزام بالتميز والتطوير المستمر. القدرة على تحليل المشكلات وحلها بطرق مبتكرة. ظروف العمل
الموقع:
المقر الرئيسي – الدوحة. ساعات العمل:
من 7:30 صباحًا حتى 2:30 ظهرًا. ظروف العمل:
بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.
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Information Technology Project Manager
Doha, Doha
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Posted 23 days ago
Job Viewed
Job Description
Job Summary
We’re looking for an IT Project Manager to support our team in
Qatar . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you. Key Responsibilities
The incumbent is primarily responsible for managing, coordinating and monitoring a portfolio of IT projects from initiation to closing and ensure that these projects are delivered on schedule as per the strategy plan. Manage assigned portfolio of projects in accordance with the IT project management methodology to ensure successful execution of the project as measured by set goals and customer satisfaction. Build and maintain strong and effective relationships with all other related departments and units to achieve the successful project completion. Build effective communications and manage vendor engagements to ensure contractual obligations are met at both ends. Coordinate between various departments within IT to ensure the progress of the ongoing projects. Effectively communicate relevant project information to superiors and peers; report project progress and problems to management on a timely basis. Prepare the project initiation reports, project status reports, project closure reports and all other requisite reports on a timely basis and communicate appropriately. Minimize risk exposure by managing the scope and mitigating risk across projects. Conduct or participate in team and client meetings, ensuring team direction and objectivity. Handle difficult project personnel situations directly, using appropriate discretion, and in liaison with the Human Capital function. Understand system internals, architecture and limitations in deciding on methods of problem solving. Provide timely and accurate information to external and internal auditors and the Compliance function as and when required. Ensure protection and security of projects and other information from any unauthorized access within the overall security policy of the Group. Ensure high standards of confidentiality to safeguard commercially sensitive information. Identify areas for professional development of self and act to enhance professional development. About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
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We’re looking for an IT Project Manager to support our team in
Qatar . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you. Key Responsibilities
The incumbent is primarily responsible for managing, coordinating and monitoring a portfolio of IT projects from initiation to closing and ensure that these projects are delivered on schedule as per the strategy plan. Manage assigned portfolio of projects in accordance with the IT project management methodology to ensure successful execution of the project as measured by set goals and customer satisfaction. Build and maintain strong and effective relationships with all other related departments and units to achieve the successful project completion. Build effective communications and manage vendor engagements to ensure contractual obligations are met at both ends. Coordinate between various departments within IT to ensure the progress of the ongoing projects. Effectively communicate relevant project information to superiors and peers; report project progress and problems to management on a timely basis. Prepare the project initiation reports, project status reports, project closure reports and all other requisite reports on a timely basis and communicate appropriately. Minimize risk exposure by managing the scope and mitigating risk across projects. Conduct or participate in team and client meetings, ensuring team direction and objectivity. Handle difficult project personnel situations directly, using appropriate discretion, and in liaison with the Human Capital function. Understand system internals, architecture and limitations in deciding on methods of problem solving. Provide timely and accurate information to external and internal auditors and the Compliance function as and when required. Ensure protection and security of projects and other information from any unauthorized access within the overall security policy of the Group. Ensure high standards of confidentiality to safeguard commercially sensitive information. Identify areas for professional development of self and act to enhance professional development. About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
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This advertiser has chosen not to accept applicants from your region.
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