59 Operations Management jobs in Doha

Business Process Improvement Specialist - Qatar

• Join the FIFA Infrastructure Boom
• Public Works Government Authority
• Location: Doha, Qatar

Ref# 219

The country of Qatar continues to experience substantial construction growth with infrastructure budgets rising to over $120B for infrastructure and road projects by 2018. Our client seeks to support Qatar’s National Development Strategy , the FIFA World Cup 2022 event and fulfil Qatar’s National Vision 2030. To support this substantial growth, our client; the public works authority; has created a number of senior management expatriate postings for urgent commencement. With long term prospects providing stability and career development, our employer is looking to recruit an experienced Business Process Improvement Specialist to their team to add value in an advisory capacity.

Your responsibilities in the role will include:

1. Understand, document and improve the current working processes across functions (Core and Support functions) in detail.
2. Analyze the working process, evaluate effectiveness, discovering the gaps and the weakness points.
3. Reengineer the identified processes and suggest efficient working procedures that satisfy the organization’s business goals, objectives, quality culture and strategy.
4. Perform continuous studies and research to improve the business process and give recommendations to top management regarding the most suitable methodologies.
5. Lead process owners and stakeholders through the business process improvement process.
6. Perform effective change management to ensure sustainability of changes.
7. Help develop the corporate continuous improvement project plan.
8. Provide change inputs to existing Enterprise Systems based on business processes.
9. Discover opportunities and conduct business process benchmarking with other companies.
10. Manage process improvement projects in the organization using industry-standard project management techniques.

Essential attributes include:

1. Degree qualification in Commerce or comparable with Master’s Degree from a recognized institution being highly regarded.
2. A minimum of 10 years’ experience in business process re-engineering and methodologies is required, with experience in Government and GCC being highly desirable.
3. Ability to map processes including identifying critical path and areas to improve within the processes.
4. Ability to undertake sensitivity analysis for the existing processes.
5. Experience and knowledge in Quality Management tools (TQM, EFQM).
6. Experience in Construction industry with focus on Public Works or Utility services.
7. Strong knowledge in business processing tools such as VISIO or QPR is a plus and other BPR software.
8. Strong analytical and problem-solving skills with the ability to exercise mature judgment.
9. Problem solver with out of the box thinking.
10. Exposure to statistical tools for analysing processes is desirable.
11. Lean or Six Sigma training and implementation experience is desirable.
12. Ability to work across multi-functional teams to deliver quality on time and in a collaborative environment.
13. Arabic language fluency is desirable.

An expatriate package and relocation assistance will be provided to attract the top candidates to the role. To apply online, please click the appropriate link below.

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Business Process Improvement Specialist - Qatar

• Join the FIFA Infrastructure Boom • Public Works Government Authority • Location: Doha, Qatar

Ref# 219

The country of Qatar continues to experience substantial construction growth with infrastructure budgets rising to over $120B for infrastructure and road projects by 2018. Our client seeks to support Qatar’s National Development Strategy , the FIFA World Cup 2022 event and fulfil Qatar’s National Vision 2030. To support this substantial growth, our client; the public works authority; has created a number of senior management expatriate postings for urgent commencement. With long term prospects providing stability and career development, our employer is looking to recruit an experienced Business Process Improvement Specialist to their team to add value in an advisory capacity. Your responsibilities in the role will include: Understand, document and improve the current working processes across functions (Core and Support functions) in detail. Analyze the working process, evaluate effectiveness, discovering the gaps and the weakness points. Reengineer the identified processes and suggest efficient working procedures that satisfy the organization’s business goals, objectives, quality culture and strategy. Perform continuous studies and research to improve the business process and give recommendations to top management regarding the most suitable methodologies. Lead process owners and stakeholders through the business process improvement process. Perform effective change management to ensure sustainability of changes. Help develop the corporate continuous improvement project plan. Provide change inputs to existing Enterprise Systems based on business processes. Discover opportunities and conduct business process benchmarking with other companies. Manage process improvement projects in the organization using industry-standard project management techniques. Essential attributes include: Degree qualification in Commerce or comparable with Master’s Degree from a recognized institution being highly regarded. A minimum of 10 years’ experience in business process re-engineering and methodologies is required, with experience in Government and GCC being highly desirable. Ability to map processes including identifying critical path and areas to improve within the processes. Ability to undertake sensitivity analysis for the existing processes. Experience and knowledge in Quality Management tools (TQM, EFQM). Experience in Construction industry with focus on Public Works or Utility services. Strong knowledge in business processing tools such as VISIO or QPR is a plus and other BPR software. Strong analytical and problem-solving skills with the ability to exercise mature judgment. Problem solver with out of the box thinking. Exposure to statistical tools for analysing processes is desirable. Lean or Six Sigma training and implementation experience is desirable. Ability to work across multi-functional teams to deliver quality on time and in a collaborative environment. Arabic language fluency is desirable. An expatriate package and relocation assistance will be provided to attract the top candidates to the role. To apply online, please click the appropriate link below.

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**Operations Manager - Facilities Management**
**Qatar - Doha**
**Up to QAR 3000 tax free basic + Expat**
- The client is recruiting from South Africa, therefore only able to accept SA nationals at this time.

An interesting opportunity for an experienced Facilities Operations Manager capable of managing multiple high-end properties, based in Doha Qatar!

This position will be management of properties in terms of technical departments & you’ll need to have a background in Mechanical Engineering, as well as hospitality facilities management.

**Scope as Operations Manager**:
Responsible for all operations including staff, budget, and performance of the Hard and Soft Services contracts.

To effectively manage & develop all FM Services within each Contract, implementing best practices and improvement initiatives.

Maintaining a close liaison with the client to ensure day to day requirements of delivering of the contract are met, meeting the clients’ expectations.

Contractual performance in accordance with agreed budgets, compliance with KPI’s and SLA’s

Ensure that all Company H & S Quality Policies are being implemented and followed.

**Salary Package**: QAR 25000 - 3000 dependent upon experience + expat benefits

Overview

Position: Operations Manager

Qualification: Mechanical Engineer

Experience: Minimum 15 years of experience in operations within the engineering or facilities management field

Language: Must be fluent in Arabic

Availability: Immediate Joiner

Key Responsibilities

• Lead and manage daily operations to ensure smooth project delivery
• Develop and implement operational strategies and SOPs
• Oversee team performance and ensure adherence to safety and compliance standards
• Coordinate with senior management to align operational goals with business objectives
• Monitor resource allocation, budget control, and client satisfaction
• Drive continuous improvement initiatives across departments

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Overview

Position: Operations Manager Qualification:

Mechanical Engineer Experience:

Minimum 15 years of experience in operations within the engineering or facilities management field Language:

Must be fluent in Arabic Availability:

Immediate Joiner Key Responsibilities

Lead and manage daily operations to ensure smooth project delivery Develop and implement operational strategies and SOPs Oversee team performance and ensure adherence to safety and compliance standards Coordinate with senior management to align operational goals with business objectives Monitor resource allocation, budget control, and client satisfaction Drive continuous improvement initiatives across departments

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We are looking to hire a qualified

Project Manager

to support digital transformation initiatives, compliance efforts, and business process improvements. The role involves managing enterprise-wide projects, implementing reporting and automation tools, and driving cross-functional collaboration. Ideal candidates are ones experienced in Agile practices, risk management, and stakeholder engagement. Key Responsibilities Coordinate and manage projects focused on risk, compliance, change, and digital transformation Develop and maintain project documentation including plans, briefs, risk registers, and performance reports Lead internal change initiatives and process automation reporting through integration with tools such as Azure DevOps Collaborate with multiple departments to ensure successful project outcomes Skills Proficiency in Power BI, Azure DevOps, and project planning tools Excellent verbal and written communication in English Strong stakeholder engagement and change management skills Experience in automation, process auditing, and risk mitigation Organized, analytical, and able to manage shifting priorities Qualifications Bachelor’s degree in Business, Information Systems, Engineering, or a related field Project management certifications such as PMP, ACP, PgMP, or Scrum are advantages Proven experience in project delivery with a strong focus on risk, compliance, change management, and digital transformation Skilled in Agile methodology and dashboard development using Power BI One-year contract (12 months) based in Qatar Candidates with a valid QID and who can join immediately may be given preference

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Job Title: Operations Manager

Job Purpose: To lead, manage, and control the delivery of all operational services including but not limited to remittance, foreign exchange (FX), treasury, and wholesale activities across the company's branch network and back-office units. The Operations Manager is directly accountable for branch productivity, sales and revenue target achievement, operational efficiency, cash and treasury management, regulatory compliance, and service quality standards.

Key Responsibilities: Oversee day-to-day operational activities across all branches and back-office units, including customer service, wholesale, treasury, and dealing operations, ensuring timely, accurate, and efficient service delivery. Define and enforce branch-level targets for remittance volumes, FX transactions, revenue generation, and productivity; monitor performance against these targets and implement corrective actions as needed. Set monthly and quarterly sales and transaction targets for each branch and operational team, in alignment with company goals. Closely monitor branch and staff performance, ensuring achievement of individual and collective targets through ongoing tracking, feedback, and performance coaching. Supervise treasury and dealing room activities including procurement of foreign currencies, rate setting, and margin monitoring. Ensure sufficient currency availability across branches and allocate foreign currencies according to operational needs; oversee both local and international currency procurement to meet business requirements. Manage foreign currency rate maintenance, including system updates, application of special rates, and adjustments in response to market fluctuations; execute bulk purchases/sales and negotiate favorable foreign exchange deals with correspondent banks to fund company accounts profitably. Oversee and execute foreign exchange transactions to ensure effective margin control by comparing average buying rates against average transaction rates for each currency. Support the Finance Department by managing and executing FX deals to replenish company accounts held with correspondent banks at the most cost-effective rates. Ensure adequate insurance coverage and oversee all requirements related to the secure transportation and collection of cash across various locations. Lead branch productivity initiatives through improved resource utilization, queue management, service optimization, and front-line staff performance. Work closely with the HR Department to recruit, train, and evaluate operational staff, ensuring alignment with service excellence, compliance, and business targets. Enforce strict controls over cash handling, vault security, operational risk mitigation, and adherence to internal policies across all branches. Implement and maintain SOPs, internal control mechanisms, and audit compliance tools across operational areas. Liaise with Compliance and Risk Management departments to ensure adherence to QCB regulations, internal policies, and audit requirements. Oversee the operational deployment and readiness of new services, system upgrades, and automation solutions to improve process efficiency. Ensure timely, accurate, and compliant reporting to senior management, auditors, regulators, and other stakeholders. Conduct periodic branch visits and performance reviews with a focus on operational excellence, target achievement, risk controls, and continuous improvement. Prepare and submit timely reports on operational KPIs, branch target achievements, treasury performance, and audit findings.

Key Performance Indicators (KPIs): Branch target achievement rate (sales, transaction volumes, FX margins). Operational error rate (daily, monthly). Customer wait time and transaction turnaround time. Internal and external audit score results. Treasury profitability (spread/margin performance, cost of currency procurement). Vault balance accuracy and cash reconciliation efficiency. Staff productivity (transactions per staff/day). Customer satisfaction score from service touchpoints. Operational cost efficiency and process improvement initiatives.

Qualifications & Requirements: Bachelors degree in Finance, Operations, Banking, or related field. Minimum 12 years' experience in operational management within a remittance, money exchange, or banking institution, GCC experience is preferable. Proven experience managing multiple branches or operational units. Solid understanding of treasury and dealing room operations. Knowledge of QCB regulations and operational compliance frameworks. Demonstrated leadership and team management skills. Strong data analysis, reporting, and problem-solving capabilities. Fluent in English; and Arabic speaking is required. Familiarity with core remittance/FX systems and digital tools is highly preferred.

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Premium Solutions Consultancy

is recruiting on behalf of a reputable client in Qatar for the position of

Operations Manager . We are looking for a dynamic and experienced professional to lead and enhance operational efficiency .

Key Responsibilities: • Align operational activities with company mission and vision • Supervise manpower and site supervisors for optimal performance • Handle customer requirements and deliver services as per standards • Provide operational data and insights to clients • Oversee scheduling, tools, timing, and revenue management • Maintain quality of service and standardization across teams • Support supervisors to ensure top-level service delivery • Coordinate manpower planning and deployment • Ensure compliance with company rules, procedures, and policies • Monitor team performance and address issues as needed • Track transportation schedules and report delays • Drive service improvement and consistency across all sites Requirements: Diploma or Master’s Degree in Business or relevant field Minimum 8 years’ experience in operations Proficient in Microsoft Office tools Fluent in English (Reading, Writing, Speaking) Strong communication and interpersonal skills Ability to read timetables and follow directions on maps and schedules Driving License: Valid home country license or Qatar license preferred Preferred Local Candidates , with Transferable Visa Potential and interested candidates whose profile closely matches the requirements may send their CV to: Please mention " Operations Manager – Qatar " in the subject line.

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Operations Manager

This is a Guest facing role which ensures smooth and efficient delivery of the experience for all Guests who visit the Waterpark. This position ensures Guest safety by managing the Operations team, rides, slides and attractions, responding to emergencies, giving clear directions and instructions, communicating with other departments regarding operational needs, attending and delivering on-going training and maintaining essential swimming, lifeguarding, basic life support skills as well as lifeguard instructor/facilitation skills.
- Manage a team of Team Leaders and their respective front-line Team Members to include they're on and off job training, daily attendance, grooming, coaching, appraisals and personal development plans.
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Ensure guest, Team Members and contractor safety at all times as it relates to park attractions.
- Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed.
- Focus on guest satisfaction and interaction within the Operations team along with Team Leader and frontline supervision.
- Mentor and develop subordinates.
- Collaborate on strategic planning with department Director and implement plans.
- Ensure their area meets financial targets through tracking expenditures and revenue and as appropriate taking action to affect either.
- Foster a harmonious atmosphere among Team Members in their area and brings team members together through team buildings.

**What are we looking for?**

An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Customer Service experience in supervisory or higher capacity
- Ability to listen and respond to demanding guest needs.
- Excellent leadership skills
- Excellent interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous waterpark or theme park management experience
- International Lifeguard Training Program (ILTP) Instructor or Instructor Trainer License
- Previous guest service experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!