87 Service Advisor jobs in Qatar

We are looking for an experienced and customer-oriented Automotive Service Advisor to join our growing team in Qatar.

Key Responsibilities:

• Greet and assist customers, understanding their vehicle service and repair needs.
• Prepare accurate job orders and explain repair details, costs, and timelines to customers.
• Coordinate with technicians to ensure timely and high-quality service.
• Follow up with customers on service progress and ensure satisfaction upon completion.
• Maintain records of customer interactions, vehicle repairs, and service history.
• Promote additional services or maintenance as needed.

Requirements:

• Minimum 2 years of experience as an Automotive Service Advisor in Qatar — if you do not have automotive experience in Qatar, please do not apply.
• Strong technical understanding of automotive systems and repairs.
• Excellent communication and customer service skills.
• Ability to handle multiple customer requests efficiently.
• Proficiency in English (Arabic is an advantage).
• Must be currently in Qatar and preferably available to join immediately.

Job Type: Full-time

Pay: QAR4,000.00 per month

Application Question(s):

• Expected Salary
• Current Salary
• Notice Period
• How many years work experience in Qatar?

Experience:

• Automotive Service Advisor: 2 years (Required)

Company Description

Future Motors is the official distributor of BAIC (Beijing Automotive Industry Corporation) in Qatar, providing a diverse range of BAIC vehicles from stylish sedans to rugged SUVs. Exceptional customer service is paramount to us, from initial inquiry through to after-sales support. BAIC, established in 1958 and headquartered in Beijing, China, is a Fortune 500 company and one of China's largest government-owned automobile groups. BAIC has a global impact with joint ventures with American Motors Corporation, Hyundai, and Mercedes-Benz, and its brands continue to achieve significant sales milestones worldwide.

Role Description

This is a full-time on-site role for a Service Advisor located in Qatar. The Service Advisor will be responsible for providing exceptional customer service by addressing customer inquiries, scheduling service appointments, and ensuring customer satisfaction throughout the service process. Daily tasks include gathering vehicle information, preparing service estimates, coordinating with the service team to ensure timely repairs, and conducting aftersales follow-ups to maintain high customer retention.

Qualifications

• 5+ years of experience in the Automotive Industry
• Customer-focused Service, Customer Service, and Customer Satisfaction skills
• Excellent Communication skills
• Experience in Aftersales services
• Ability to work effectively in a fast-paced environment
• Strong organizational and multitasking abilities
• Previous experience in the automotive industry is a plus
• Proficiency in both English and
  Arabic
  is advantageous

Other:

• Valid driver's license.
• Transferable visa with NOC and QID
• Immediate Joiners

What We Offer:

1. Competitive salary package
2. Opportunities for career growth and professional development.
3. A dynamic and supportive work environment.

If you are a motivated and customer-focused individual with a passion for cars, we encourage you to apply for this exciting opportunity

Drop your CV's –

Kindly apply only if you are available for a face-to-face interview in Qatar.

Company Description

Founded in 1997, Oasis Cars Qatar has established itself as a trusted and reliable service within the local and expatriate communities. With over 30 years of experience, Mamoon Khalil Halawa and the Oasis team maintain strong relationships with local authorities, banks, insurance companies, and other suppliers to streamline the buying and selling process of vehicles. The original showroom, located at the busy Crazy Signal in Doha, is one of the most respected used car dealerships recognized by major banks and insurance companies. Expanding into new markets, Oasis Cars now operates several showrooms across the Gulf region, including an international presence in Jordan and the UAE. Oasis Rent a Car, known for its modern fleet and impeccable maintenance, continues to grow. We guarantee an unrivaled professional and courteous service whether you wish to buy or sell your car.

Role Description

This is a full-time, on-site role for a Service Advisor located in Mawater City. The Service Advisor will be responsible for providing customer-focused service, ensuring customer satisfaction, and handling aftersales communication. Daily tasks include consulting with customers, addressing their service needs, and coordinating with the service team to resolve issues efficiently. The Service Advisor will also follow up with customers post-service to ensure their satisfaction and address any further needs.

Qualifications

• Customer-focused Service, Customer Satisfaction, and Customer Service skills
• Strong Communication skills
• Experience in Aftersales service
• Excellent problem-solving abilities
• Ability to work effectively with team members
• Previous experience in the automotive industry is a plus
• Proficiency in both English and Arabic is beneficial

*Key Accountabilities *

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

*Education *
Bachelor degree or equivalent

Require Front Office Executive for Automobile Company in DOHA QATAR

Salary: QR 2000/-

Free Accommodation

Employment VISA

Online Interview

Send CV, Passport Copy, Experience & Qualification Certificates to

WhatsApp:

Required Candidate profile

Vehicle Job Card

Coordinating with insurance companies for estimates & approvals

Handling workshop activities

Purchasing Spare Parts for accident vehicles

Check of ongoing repair works of vehicles

Perks and benefits

Free Accommodation & Transportation

Required for a reputable automotive group, which is one of the major automotive companies in Qatar:

1. Service Advisor - Last job work experience must be with Peugeot Car Brand
2. Service Advisor - Last job work experience must be with Ford, Lincoln Car Brand
3. Service Advisor - Last job work experience must be with Chrysler, Jeep, Dodge, Ram Car Brand

Kindly find below the offered package. In case of acceptance, please send your updated CV by email:

Offer a basic of QR. 4500/- for the first 3 months & then add QR. 500/- after probation, which brings the basic to QR. 5000/-. Facilities include a single room in Senior Camp facilities, company pool transport, and annual paid leave of 30 days with a two-way air ticket.

The position also has two types of incentives that are applicable based on their cross-selling & CSI scores.

Right & Interested candidates send your updated CV with a photo to:

Subject: Service advisor for vehicles European and US brand at Qatar

To avoid neglecting your CV, please send CV with photo, write company industry for every position in your CV, and write job title in the subject.

Email: eng(@)masterhr.com

Position: Service Advisor Heavy Equipment

Department: Body Shop, Parts Department, Reception

Reports To: Reception Manager, Workshop Supervisors, Team Leaders, Technicians

1. Establish rapport and trust with customers.
2. Document vehicle problems by listening to customers describe them and by asking probing questions.
3. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
4. Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment/scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.).
5. Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs.
6. Offer additional maintenance and repair services to customers when appropriate.
7. Undertake additional related responsibilities as required.

Basic: 5500 Qrs
Car Allowance: 1000
Mobile: 250
Company provided accommodation (Single room Sharing Flat accommodation)

After 6 months:
Family Ticket
House allowance of 3300 Qrs

1. Excellent customer service skills
2. Must be capable of handling dissatisfied customers and those confused about repairs and costs of service.
3. Organizational skills
4. Good communication, spoken and written English; Arabic is a plus
5. Detail oriented
6. Familiarity with automotive systems and MS Office

Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.