What Jobs are available for Service Advisor in Qatar?

Company Description

Founded in 1997, Oasis Cars Qatar has established itself as a trusted and reliable service within the local and expatriate communities. With over 30 years of experience, Mamoon Khalil Halawa and the Oasis team maintain strong relationships with local authorities, banks, insurance companies, and other suppliers to streamline the buying and selling process of vehicles. The original showroom, located at the busy Crazy Signal in Doha, is one of the most respected used car dealerships recognized by major banks and insurance companies. Expanding into new markets, Oasis Cars now operates several showrooms across the Gulf region, including an international presence in Jordan and the UAE. Oasis Rent a Car, known for its modern fleet and impeccable maintenance, continues to grow. We guarantee an unrivaled professional and courteous service whether you wish to buy or sell your car.

Role Description

This is a full-time, on-site role for a Service Advisor located in Mawater City. The Service Advisor will be responsible for providing customer-focused service, ensuring customer satisfaction, and handling aftersales communication. Daily tasks include consulting with customers, addressing their service needs, and coordinating with the service team to resolve issues efficiently. The Service Advisor will also follow up with customers post-service to ensure their satisfaction and address any further needs.

Qualifications

• Customer-focused Service, Customer Satisfaction, and Customer Service skills
• Strong Communication skills
• Experience in Aftersales service
• Excellent problem-solving abilities
• Ability to work effectively with team members
• Previous experience in the automotive industry is a plus
• Proficiency in both English and Arabic is beneficial

Service Advisor – Automotive Section

A reputed heavy and light vehicle sales company in Qatar is looking for an experienced Service Advisor to join our team.

The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality standards.

Responsibilities

• Greet customers and identify their service requirements
• Open job cards, explain repair estimates, and follow up on service progress
• Coordinate with technicians to ensure timely and efficient service completion
• Maintain customer satisfaction and handle complaints professionally

Requirements

• Previous experience as a Service Advisor in the automotive industry
• Strong communication and customer service skills
• Good knowledge of vehicle maintenance and repair (heavy & light vehicles preferred)
• Valid driving license preferred

How to Apply

Email: |

Contact: |

Job Type: Full-time

We are looking for an experienced and customer-oriented Automotive Service Advisor to join our growing team in Qatar.

Key Responsibilities:

• Greet and assist customers, understanding their vehicle service and repair needs.
• Prepare accurate job orders and explain repair details, costs, and timelines to customers.
• Coordinate with technicians to ensure timely and high-quality service.
• Follow up with customers on service progress and ensure satisfaction upon completion.
• Maintain records of customer interactions, vehicle repairs, and service history.
• Promote additional services or maintenance as needed.

Requirements:

• Minimum 2 years of experience as an Automotive Service Advisor in Qatar — if you do not have automotive experience in Qatar, please do not apply.
• Strong technical understanding of automotive systems and repairs.
• Excellent communication and customer service skills.
• Ability to handle multiple customer requests efficiently.
• Proficiency in English (Arabic is an advantage).
• Must be currently in Qatar and preferably available to join immediately.

Job Type: Full-time

Pay: QAR4,000.00 per month

Application Question(s):

• Expected Salary
• Current Salary
• Notice Period
• How many years work experience in Qatar?

Experience:

• Automotive Service Advisor: 2 years (Required)

*Key Accountabilities *

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

*Education *
Bachelor degree or equivalent

Job Summary:

The Customer Service Advisor is responsible for providing support to customers by handling inquiries, resolving issues, and ensuring accurate information is delivered in a timely manner. The position requires professionalism, patience, and the ability to communicate effectively with a diverse range of customers.

Key Responsibilities:

• Respond to customer questions through phone, email, or chat in accordance with company procedures.
• Document customer interactions and update records accurately in the system.
• Identify and report recurring issues or trends to the supervisor.
• Coordinate with other departments to ensure customer requests are addressed properly.
• Maintain confidentiality of customer information at all times.
• Follow established guidelines to ensure consistent and quality service delivery.
• Support administrative or follow-up tasks related to customer communication when required.

Qualifications and Skills:

• High school diploma or equivalent qualification.
• Prior experience in customer service or a related field is preferred.
• Strong verbal and written communication skills.
• Basic computer knowledge and familiarity with customer management software.
• Problem-solving skills and attention to detail.
• Ability to remain calm and professional under pressure.

Working Conditions:

• Full-time role based on scheduled working hours.
• Office-based or remote work depending on company policy.
• Training will be provided to ensure familiarity with internal systems and procedures.

Job Type: Full-time

Position: Bodyshop Service Advisor

We are seeking a customer-focused and detail-oriented Bodyshop Service Advisor to join our automotive repair team. The ideal candidate will act as the primary liaison between customers, technicians, and insurance providers, ensuring a smooth and efficient repair process from intake to delivery.

Key Responsibilities

• Greet customers, assess vehicle damage, and initiate repair orders
• Coordinate with bodyshop technicians to schedule and monitor repairs
• Prepare accurate estimates and explain repair procedures to customers
• Liaise with insurance companies for approvals and documentation
• Track parts orders and ensure timely delivery
• Maintain clear communication with customers throughout the repair cycle
• Ensure compliance with safety and quality standards
• Update job status and maintain records in the system

Requirements

• Proven experience as a Service Advisor in a bodyshop or collision center
• Strong knowledge of automotive repair processes and insurance workflows
• Excellent communication and customer service skills

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month