175 Support Staff jobs in Doha

Description

Support teacher wanted for 2 kids K2 and K5. 3 days a week, 3 hours in the morning times. Overall supervision of assignments and guidance across the American curriculum provided with homeschooling materials. Job is required on site at home villa with sporadic walks outside and garden activities.

Desired Skills & Experience

• Experience working with kids and education.
• Preferable with music or arts skills besides generic experience over Science, Maths, Socials, Language Arts (English).

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Description Support teacher wanted for 2 kids K2 and K5. 3 days a week, 3 hours in the morning times. Overall supervision of assignments and guidance across the American curriculum provided with homeschooling materials. Job is required on site at home villa with sporadic walks outside and garden activities.

Desired Skills & Experience

Experience working with kids and education.

Preferable with music or arts skills besides generic experience over Science, Maths, Socials, Language Arts (English).

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The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required. Key Accountabilities Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided. Identify and resolve problems involving programs, machines, data, or system software. Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software. Install new PCs, tablets, configure smartphones for users, and install/configure specific software. Configure servers on demand by the line manager, including software installation, domain addition, and security policy application. Collaborate with colleagues in the ITC team to ensure continuity of service for all users. Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures. Operating Environment, Framework, and Boundaries Operate within a structured environment reporting to the Senior Systems Specialist. Follow established policies, procedures, and ITC guidelines. Complete assignments or reports that are generally reviewed by a manager or supervisor. Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds. Work within objectives and internal policies to achieve goals and targets. Safeguard private and confidential information. Working Relationships Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables. Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist. Problem Solving / Complexity Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods. Resolve user issues independently by researching solutions online. Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist. Knowledge of Software Helpdesk System: Dynamic CRM CRM software Testing Software Remote asset management software In-Class Education Software: Schweser application software In-Class application software CMA Learning System Software Active Whiteboard Presentation and Board Pack Software: Presentation software for iPads Smart meeting rooms software Software Deployment: Deployment software Cloning software like Norton Ghost or similar Court Room Management Software: Case management system – server and client Video recording and streaming for remote court hearings Conference management application for MICS Interpreting and audio recording systems RSS for recording audio and video Systems for CCTV management (MultiMax and iNex) HDX and HD video conferencing Generic Software/Applications: Professional and Facility Commander Wnx for digital card printing Management systems like SharePoint RFID-based management systems Smart software Endpoint Protection Fax software for desktops and iPads Messaging software Enterprise Vault for email archiving Device management Barcode reader and scanner software Immigration software Scanning systems Security Applications: IronPort Email Gateway management for spam filtering

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About us

About us
Doha College is one of the world’s leading British International Schools. Proudly not-for-profit, we have been named as one of the top hundred private schools in the world in both the prestigious Spear’s School Index and the Carfax Index and are Qatar’s sole entry in both lists. Our examination results at (I)GCSE and A-Level are amongst the best of any school of our type globally.
Our commitment to supporting your career is matched by our dedication to your well-being, with an innovative instructional coaching approach designed to ensure all teachers, however experienced, continue to learn, and are helped to become the very best they can be. We also have a comprehensive induction and orientation programme, which allows new staff to effectively navigate the challenges that come with an international move. Our free on-site crèche for primary-aged children ensures that working parents are supported and staff representation on our Board of Governors helps to shape the future strategic direction of the school.
Best of all, our vibrant international student community is a delight to work with, and our innovative approach encourages everyone at the College to bring with them ideas and a willingness to try new things.
If you are interested in joining our inspiring team which values your personal and professional growth - and you will bring a commitment to the highest standards, positivity, kindness and warmth - we very much look forward to receiving your application.

The opportunity

The opportunity
We are currently seeking to appoint a Secondary Learning Support Assistant to join our team as soon as possible.
The post holder will be responsible for providing one-to-one support to the child, responding to their personal needs and ensuring that the child is able to access all learning activities. The Learning Support Assistant will be required to establish a constructive relationship with the child where he/she is encouraged to interact with others and engage in classroom activities and set challenging and demanding expectations that promote self-esteem and independence.
We are a multi-cultural organisation that embraces diversity and provides a friendly and informal work environment.

About you

About you
The ideal candidate would have some experience working with children ; have an understanding of how to provide support to SEND pupils to achieve the very best outcomes; some experience of working in an educational setting and above all, a supportive and sensitive approach to children with specific needs.
We are a British international school and all of our lessons are taught in English, therefore a high standard of written and spoken English is essential for all positions.

Qatar

Qatar
A combination of old-world hospitality and cosmopolitan sophistication means that Qatar is a country like no other, and its capital Doha is a city that has something for everyone. Performances, museums, and galleries make for a captivating cultural scene; city hotspots such as the busy markets and the waterfront promenade are a great way to spend a day; there is a lively night-life that means that there is plenty to do when the sun goes down; the Pearl Qatar offers luxury and elegance; there are some breath-taking areas of natural beauty, and lovers of sport and adventure can enjoy numerous clubs and activities.
Whether you will be looking to move with your family or to come on your own, you are guaranteed a warm welcome.

In return

In return
Our tax-free salary and benefits package is recognised as one of the best in the Middle East. We also have a comprehensive induction and orientation programme, which allows new staff to effectively navigate the challenges that come with an international move.
Valuing the importance of recruiting and retaining the best staff, the professional development offering is significant. Doha College has its own CPD academy and offers accredited training across the school and at all levels.

Apply

Apply
To find out more about us please visit closing date is: xxx
The school reserves the right to conduct interviews and make appointments before the closing date.
We expect to receive a high number of applications and it will not be possible to respond to every applicant. Should you not hear from us within 7 days of the closing date you have not been successful this time, but we thank you for your interest. Furthermore, we encourage interested candidates to apply early as we reserve the right to begin interviewing before the stated closing date.
We will collect references for candidates invited to attend the interviews. Reference from the current / most recent employer is mandatory prior to interview.
Doha College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including reference checks with previous employers and a criminal records check. Teaching staff will also be subject to a Barred List and Prohibition from Teaching Check. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
Our Safeguarding and Child Protection Policy can be found here: an equal opportunities employer, Doha College is committed to a culture of diversity, equity and inclusion. We believe that a diverse staff body reflects and supports the diversity of our students and wider society and leads to a cognitive diversity that promotes excellence in all areas.

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About us

About us Doha College is one of the world’s leading British International Schools. Proudly not-for-profit, we have been named as one of the top hundred private schools in the world in both the prestigious Spear’s School Index and the Carfax Index and are Qatar’s sole entry in both lists. Our examination results at (I)GCSE and A-Level are amongst the best of any school of our type globally. Our commitment to supporting your career is matched by our dedication to your well-being, with an innovative instructional coaching approach designed to ensure all teachers, however experienced, continue to learn, and are helped to become the very best they can be. We also have a comprehensive induction and orientation programme, which allows new staff to effectively navigate the challenges that come with an international move. Our free on-site crèche for primary-aged children ensures that working parents are supported and staff representation on our Board of Governors helps to shape the future strategic direction of the school. Best of all, our vibrant international student community is a delight to work with, and our innovative approach encourages everyone at the College to bring with them ideas and a willingness to try new things. If you are interested in joining our inspiring team which values your personal and professional growth - and you will bring a commitment to the highest standards, positivity, kindness and warmth - we very much look forward to receiving your application. The opportunity

The opportunity We are currently seeking to appoint a Secondary Learning Support Assistant to join our team as soon as possible. The post holder will be responsible for providing one-to-one support to the child, responding to their personal needs and ensuring that the child is able to access all learning activities. The Learning Support Assistant will be required to establish a constructive relationship with the child where he/she is encouraged to interact with others and engage in classroom activities and set challenging and demanding expectations that promote self-esteem and independence. We are a multi-cultural organisation that embraces diversity and provides a friendly and informal work environment. About you

About you The ideal candidate would have some experience working with children ; have an understanding of how to provide support to SEND pupils to achieve the very best outcomes; some experience of working in an educational setting and above all, a supportive and sensitive approach to children with specific needs. We are a British international school and all of our lessons are taught in English, therefore a high standard of written and spoken English is essential for all positions. Qatar

Qatar A combination of old-world hospitality and cosmopolitan sophistication means that Qatar is a country like no other, and its capital Doha is a city that has something for everyone. Performances, museums, and galleries make for a captivating cultural scene; city hotspots such as the busy markets and the waterfront promenade are a great way to spend a day; there is a lively night-life that means that there is plenty to do when the sun goes down; the Pearl Qatar offers luxury and elegance; there are some breath-taking areas of natural beauty, and lovers of sport and adventure can enjoy numerous clubs and activities. Whether you will be looking to move with your family or to come on your own, you are guaranteed a warm welcome. In return

In return Our tax-free salary and benefits package is recognised as one of the best in the Middle East. We also have a comprehensive induction and orientation programme, which allows new staff to effectively navigate the challenges that come with an international move. Valuing the importance of recruiting and retaining the best staff, the professional development offering is significant. Doha College has its own CPD academy and offers accredited training across the school and at all levels. Apply

Apply To find out more about us please visit Application closing date is: xxx The school reserves the right to conduct interviews and make appointments before the closing date. We expect to receive a high number of applications and it will not be possible to respond to every applicant. Should you not hear from us within 7 days of the closing date you have not been successful this time, but we thank you for your interest. Furthermore, we encourage interested candidates to apply early as we reserve the right to begin interviewing before the stated closing date. We will collect references for candidates invited to attend the interviews. Reference from the current / most recent employer is mandatory prior to interview. Doha College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including reference checks with previous employers and a criminal records check. Teaching staff will also be subject to a Barred List and Prohibition from Teaching Check. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Our Safeguarding and Child Protection Policy can be found here: As an equal opportunities employer, Doha College is committed to a culture of diversity, equity and inclusion. We believe that a diverse staff body reflects and supports the diversity of our students and wider society and leads to a cognitive diversity that promotes excellence in all areas.

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Position Title : Software Support Engineer

Location : Doha, Qatar (Head Office & Customer Office)

Employment Type : Contract Staffing (1 Year)

Working Hours : 10 hours / day, 5 days a week

Salary : QAR 8,800 / month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting, and support for software systems to ensure seamless business operations.

Key Responsibilities

• Provide first-level and second-level support for software applications.
• Diagnose and resolve technical issues related to software performance, configuration, and integration.
• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents, problems, and resolutions in line with company standards.
• Collaborate with internal teams to escalate complex issues when required.
• Assist in software upgrades, patch management, and system testing.
• Deliver user training and support for software-related queries.
• Ensure compliance with IT policies and procedures.
• Contribute to process development in a small team environment to help lay the foundation for efficient growth and a best-in-class culture.
• Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention, network bottlenecks, etc.).
• Desire to make customers successful through direct interaction.
• Strong operational knowledge / experience in application management.
• Operational knowledge / experience of at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra, etc.) and Java applications (jstack, jmap, etc.).
• Solid scripting and programming skills (Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML). Advantageous.
• Experience with Cloud Technologies (Azure, AWS, Google) preferred.
• Minimum 5 years of relevant experience in a similar role.
• Able to troubleshoot technical issues in a structured approach, problem solver, analytical proficiency. Cyber security knowledge and experience.
• Attention to details, fast learner and excellent.
• Arabic and French speaking advantageous.
• Excellent customer service and communication skills.
• Self-managed and team oriented.

Qualifications & Requirements

• Education: Graduate degree (IT, Computer Science, or related field).
• Experience: 23 years of experience in software support or a related technical role.
• Languages: Fluency in Arabic and French mandatory. Arabic and French speaking advantageous.
• Nationality: Open to all.
• Age Bracket: Open.

Key Skills

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Knowledge of software deployment, updates, and maintenance.
• Customer-focused with a proactive approach to issue resolution.

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Taozeef is a leading recruitment agency in Beirut, Lebanon, specializing in providing top talent for various industries. Our mission is to connect businesses with the right candidates and help individuals find their dream jobs.

Position Overview :

We are seeking a highly skilled and experienced Deskside Support Engineer to join our growing team. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of all IT equipment and systems.This is a full-time, permanent position based in Doha, Qatar.

• Provide onsite support and resolution that cannot be resolved by service desk
• Hardware, accessories replacement for the client end users
• Provide support to the VIPs. Our clientacknowledge that there would be VIP staffs in client
• In case a device cannot be remediated and needs a part replacement, onsite resource to communicate the same with service desk, Store Manager and get the spare part.
• Identify root causes of recurring issues and proactively implement solutions to prevent their recurrence.
• Establish and manage a device refresh cycle to ensure consistent hardware updates, enhancing both performance and security.
• Format and reimage devices with standardized configurations prior to deployment.
• Perform hardware testing and upgrades as necessary to enhance the performance and reliability of IT equipment.
• Assist in onboarding and deliver initial training on products or services to ensure user familiarity and reduce subsequent inquiries.
• Replace outdated or faulty PCs while adhering to secure data disposal practices.
• Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.
• Manage user accounts and enforce access restrictions in accordance with our client standards.
• Develop and maintain standard templates for consistent and accurate communication across our clientchannels, including emails, the ticketing system, and the chatbot.
• Should be able to work in shifts

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in a technical support role.
• Fluent in English and Arabic
• Working knowledge on ITSM platform like SMAX / Manage Engine
• Excellent interpersonal skills with a friendly and patient demeanor
• Capable of building positive relationships with users.
• Strong customer service orientation, with the ability to remain calm and accommodating under pressure.
• Exceptional communication skills, both verbal and written, to effectively convey technical information to non-technical users.

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

What are we looking for in you

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

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Overview

The IT Support Engineer (ITSE) monitors and maintains the computer systems and networks of an organization. The ITSE may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organization, ITSE’s role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision making processes. Therefore it is crucial to ensure the correct running and maintenance of the IT systems.

Responsibilities

• Develop and update school IT policies and procedures to maintain state of the arc processes and practices.


• Monitor and maintain the school IT Infrastructure.


• Install and configure computer hardware, operating systems and applications (Desktops, Laptops & Servers).


• Monitoring and maintain data systems and networks.


• Monitor and enable school telecommunication networks and systems (eg.Ooredoo)


• Technical support school users through a series of actions, to help set up systems or resolve issues.


• Troubleshoot system and network problems, diagnose, and solve hardware or software faults.


• Replacing parts as required.


• Provide daily support, including procedural documentation and relevant reports.


• Support the rollout of new applications.


• Prioritize and manage open cases effectively (Technical).


• Test and evaluate new technologies to meet school requirements (Technical)


• Provide recommendations to improve the organization’s IT systems.


• Monitor the Internet and email usage of school users.


• Install, configure & troubleshoot Promethean Boards and guide/teach the users through its features and usage.


• Support development of IT plans and strategic goals.


• Install/Configure “Microsoft Classroom” to meet the requirements suggested by school IT Committee.


• Prepare all IT support for school activities like (Debates, Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.


• Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).


• Check & patch required Microsoft updates on all school desktops and staff laptops.


• Install required Microsoft Office applications and configuring their updates.


• Manage “Shutting Down” procedures in case of emergencies (Like Electricity Shutdown).


• Assist in installing required applications on school’s tablets based on education and teachers’ requirements.


• Install and Deploy Symantec End Point Protection.

Qualifications:

• Bachelor’s degree in Computer Science/Engineering.


• Minimum of 5 years’ experience in IT services.


• Minimum of 3 years’ experience in K-12 IT support. (preferred)

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