Explore opportunities in customer experience roles, where professionals focus on enhancing customer satisfaction and loyalty. These positions involve analyzing customer feedback, implementing strategies to improve service, and ensuring a positive interaction across all touchpoints. Customer experience jobs are available in various sectors, including retail, technology, and finance, reflecting the universal need for excellent customer relations.121 Customer Experience jobs in Qatar
Customer Experience Specialist
Sanofi
Posted today
Job Viewed
Job Description
Job Title: Customer Experience Specialist
- Location: Doha/Qatar
- Full time - Permanent role
About the job
Best in class customer Satisfaction, drive Sales Performance in each Area/POD, assure Compliance, management and resources allocation, find innovative ways to grow customer satisfaction.
KEY RESULTS / ACCOUNTABILITIES:
- Manage great customer experience.
- Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD
- Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
- implementation and regular monitoring of the individual customer journey by leveraging the cross functional team work with customer support, COE´s ; HQ
- Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs
- Dynamic customer profiling & segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.
- Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy
- Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures
- Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel
- Identifying and establishing new business.
- Details to achieve the success
- Update all the required information on doctor cards and list
- Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.
- Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system.
- Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)
Superpower: One CXM as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
Behavioral skills
- Influencing skills: able to influence, impact and guide peers within the POD without having direct reporting lines
- Communication skills: able to articulate and explain the strategy in a simple and clear way to the POD
- Digital & Analytical skills: able to analyze data, feedback into insights for the POD and Community
Mindset & attitude
Role model for the agile way of working and seek for «play to win behavior Team player: Collaborative thinking in the PODs while keeping the POD dynamics in mind, seeks for POD success rather than individual success Growth mindset & learning agility: Open to develop him/herself (receive & give feedback)
About you
**Experience**:
- Commercial Experience preferred.
- MBA or Post Graduate Studies Preferred
Education: BSc in Pharmacy
Location: Must be Resident in Doha, Qatar
Languages: Strong communication and presentation skills in English and Arabic
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our
ALL IN video
and check out our Diversity Equity and Inclusion actions at
!
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
- Location: Doha/Qatar
- Full time - Permanent role
About the job
Best in class customer Satisfaction, drive Sales Performance in each Area/POD, assure Compliance, management and resources allocation, find innovative ways to grow customer satisfaction.
KEY RESULTS / ACCOUNTABILITIES:
- Manage great customer experience.
- Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD
- Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
- implementation and regular monitoring of the individual customer journey by leveraging the cross functional team work with customer support, COE´s ; HQ
- Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs
- Dynamic customer profiling & segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.
- Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy
- Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures
- Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel
- Identifying and establishing new business.
- Details to achieve the success
- Update all the required information on doctor cards and list
- Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.
- Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system.
- Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)
Superpower: One CXM as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
Behavioral skills
- Influencing skills: able to influence, impact and guide peers within the POD without having direct reporting lines
- Communication skills: able to articulate and explain the strategy in a simple and clear way to the POD
- Digital & Analytical skills: able to analyze data, feedback into insights for the POD and Community
Mindset & attitude
Role model for the agile way of working and seek for «play to win behavior Team player: Collaborative thinking in the PODs while keeping the POD dynamics in mind, seeks for POD success rather than individual success Growth mindset & learning agility: Open to develop him/herself (receive & give feedback)
About you
**Experience**:
- Commercial Experience preferred.
- MBA or Post Graduate Studies Preferred
Education: BSc in Pharmacy
Location: Must be Resident in Doha, Qatar
Languages: Strong communication and presentation skills in English and Arabic
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our
ALL IN video
and check out our Diversity Equity and Inclusion actions at
!
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Engineering Manager
Malomatia
Posted today
Job Viewed
Job Description
**Position Overview**:
The Customer Experience Engineering Manager for malomatia’s Contact Center plays a crucial role in optimizing customer interactions and ensuring seamless operations within the contact center environment. This role involves overseeing a team of engineers and consultants dedicated to enhancing customer experiences through technology, process improvements, and data analysis. The manager collaborates with various stakeholders, including customer service representatives, trainers, and business leaders, to implement strategies that improve customer satisfaction, efficiency, and overall performance.
**Key Responsibilities**:
Overall, the Customer Experience Engineering Manager for a Contact Center is responsible for driving continuous improvement in customer experiences through technology, process optimization, and collaboration across the organization. This role requires strong leadership, technical expertise, and a deep understanding of customer needs and preferences.
**Team Leadership**
- Lead, mentor, and develop a team of engineers responsible for designing, implementing, and maintaining systems and processes that impact customer interactions.
- Foster a collaborative and innovative team culture focused on delivering exceptional customer experiences.
- Provide guidance and support to team members, ensuring alignment with organizational goals and objectives.
**Technology Strategy and Implementation**:
- Evaluate existing contact center technologies and recommend enhancements or replacements as needed to improve efficiency and effectiveness.
- Work closely with IT teams to implement new technologies, integrations, and automation solutions that streamline processes and improve service delivery.
**Process Optimization**:
- Analyze customer interaction data, feedback, and performance metrics to identify areas for process improvement.
- Collaborate with cross-functional teams to design and implement process enhancements that optimize the customer journey and reduce friction points.
- Establish and monitor key performance indicators (KPIs) to track the effectiveness of process improvements and drive continuous optimization efforts.
**Customer Insights and Feedback**:
- Leverage customer feedback, surveys, and other sources of insight to understand customer needs, preferences, and pain points.
- Translate customer insights into actionable recommendations for improving service delivery, product offerings, and overall customer satisfaction.
- Champion a customer-centric mindset within the organization, ensuring that decisions are driven by a deep understanding of customer needs and expectations.
**Quality Assurance and Compliance**:
- Develop and implement quality assurance processes and standards to ensure consistent and high-quality customer interactions.
- Monitor and analyze customer interactions for compliance with company policies, industry regulations, and best practices.
- Collaborate with compliance and legal teams to ensure adherence to relevant regulations and standards governing customer communications and data privacy.
**Stakeholder Engagement and Communication**:
- Collaborate with internal stakeholders, including customer service teams, marketing, sales, and product development, to align customer experience initiatives with broader business objectives.
- Communicate regularly with senior leadership to provide updates on customer experience initiatives, progress, and performance metrics.
- Act as a liaison between technical teams and business stakeholders, translating technical concepts into business-friendly language and vice versa.
**Qualifications and Skills**:
- Bi-Lingual: Native Arabic Speakers
- Bachelor's degree in computer science, engineering, business administration, or a related field; a master's degree is preferred.
- Proven experience (typically 8+ years) in a leadership role within a contact center environment, with a focus on customer experience, technology, or operations.
- Strong technical background with expertise in contact center technologies, such as CRM systems, IVR platforms, call routing, workforce management, and customer feedback tools.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
- analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to improve customer experiences.
- Strong project management skills, with the ability to prioritize initiatives, manage resources, and deliver results within tight deadlines.
- Knowledge of industry best practices, standards, and regulations related to customer service, data privacy, and compliance.
The Customer Experience Engineering Manager for malomatia’s Contact Center plays a crucial role in optimizing customer interactions and ensuring seamless operations within the contact center environment. This role involves overseeing a team of engineers and consultants dedicated to enhancing customer experiences through technology, process improvements, and data analysis. The manager collaborates with various stakeholders, including customer service representatives, trainers, and business leaders, to implement strategies that improve customer satisfaction, efficiency, and overall performance.
**Key Responsibilities**:
Overall, the Customer Experience Engineering Manager for a Contact Center is responsible for driving continuous improvement in customer experiences through technology, process optimization, and collaboration across the organization. This role requires strong leadership, technical expertise, and a deep understanding of customer needs and preferences.
**Team Leadership**
- Lead, mentor, and develop a team of engineers responsible for designing, implementing, and maintaining systems and processes that impact customer interactions.
- Foster a collaborative and innovative team culture focused on delivering exceptional customer experiences.
- Provide guidance and support to team members, ensuring alignment with organizational goals and objectives.
**Technology Strategy and Implementation**:
- Evaluate existing contact center technologies and recommend enhancements or replacements as needed to improve efficiency and effectiveness.
- Work closely with IT teams to implement new technologies, integrations, and automation solutions that streamline processes and improve service delivery.
**Process Optimization**:
- Analyze customer interaction data, feedback, and performance metrics to identify areas for process improvement.
- Collaborate with cross-functional teams to design and implement process enhancements that optimize the customer journey and reduce friction points.
- Establish and monitor key performance indicators (KPIs) to track the effectiveness of process improvements and drive continuous optimization efforts.
**Customer Insights and Feedback**:
- Leverage customer feedback, surveys, and other sources of insight to understand customer needs, preferences, and pain points.
- Translate customer insights into actionable recommendations for improving service delivery, product offerings, and overall customer satisfaction.
- Champion a customer-centric mindset within the organization, ensuring that decisions are driven by a deep understanding of customer needs and expectations.
**Quality Assurance and Compliance**:
- Develop and implement quality assurance processes and standards to ensure consistent and high-quality customer interactions.
- Monitor and analyze customer interactions for compliance with company policies, industry regulations, and best practices.
- Collaborate with compliance and legal teams to ensure adherence to relevant regulations and standards governing customer communications and data privacy.
**Stakeholder Engagement and Communication**:
- Collaborate with internal stakeholders, including customer service teams, marketing, sales, and product development, to align customer experience initiatives with broader business objectives.
- Communicate regularly with senior leadership to provide updates on customer experience initiatives, progress, and performance metrics.
- Act as a liaison between technical teams and business stakeholders, translating technical concepts into business-friendly language and vice versa.
**Qualifications and Skills**:
- Bi-Lingual: Native Arabic Speakers
- Bachelor's degree in computer science, engineering, business administration, or a related field; a master's degree is preferred.
- Proven experience (typically 8+ years) in a leadership role within a contact center environment, with a focus on customer experience, technology, or operations.
- Strong technical background with expertise in contact center technologies, such as CRM systems, IVR platforms, call routing, workforce management, and customer feedback tools.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
- analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to improve customer experiences.
- Strong project management skills, with the ability to prioritize initiatives, manage resources, and deliver results within tight deadlines.
- Knowledge of industry best practices, standards, and regulations related to customer service, data privacy, and compliance.
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Senior Manager - Personalization
Lusail
Snoonu
Posted 17 days ago
Job Viewed
Job Description
Customer Experience Senior Manager - Personalization
Join to apply for the Customer Experience Senior Manager - Personalization role at Snoonu
Customer Experience Senior Manager - PersonalizationJoin to apply for the Customer Experience Senior Manager - Personalization role at Snoonu
Get AI-powered advice on this job and more exclusive features.
A Little Bit About Us
At Snoonu, we believe that technology has the power to make anything possible.
A Little Bit About Us
At Snoonu, we believe that technology has the power to make anything possible.
Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By
Be Customer Obsessed: Focus on the customer and all else will follow.
Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.
Lead by Example and Take Ownership: Be the change you want to see and take ownership.
Work Smart and Deliver Results: You can do more by doing less, better, and faster.
It's All About People: Be a team player; together, we are stronger.
About The Team
Snoonu's Customer Experience Strategy & Operations team delivers transformative strategies that elevate experiences for customers, riders, and merchants. We use data, technology, and customer empathy to power seamless, personalized, and efficient journeys. We operate cross-functionally with Product, Data, Engineering, and Business teams to make Snoonu the most trusted and customer-centric platform in the market.
About The Role
We are looking for a CX Senior Manager to lead the Segmentation & Personalization strategy for Snoonu's Customer Experience function. You will design and scale frameworks that enable us to deeply understand our customers, personalize their journeys, and optimize CX operations based on behavioral and value-based segments. This is a highly strategic role for a data-savvy and customer-obsessed leader with experience building segmentation engines, lifecycle strategies, and targeted interventions across channels.
What You'll Do
Customer Segmentation Strategy
- Own the end-to-end segmentation strategy for all customer archetypes (e.g., new vs. loyal, high-value, churn-risk, promo-seekers).
- Develop dynamic and multi-dimensional customer segments based on behavior, value, frequency, demographics, and lifecycle stages.
- Partner with Data & Analytics to implement segmentation models and maintain data pipelines that support experimentation and automation.
- Design personalized CX journeys, interventions, and content strategies across in-app experiences, support flows, and CRM channels.
- Collaborate with Product, Marketing, and Support to tailor experiences, scripts, SLAs, and policies to customer segment needs.
- Leverage ML-driven personalization, customer propensity models, and real-time triggers where possible.
- Build differentiated lifecycle strategies for onboarding, reactivation, and loyalty development.
- Launch test-and-learn initiatives to improve retention, increase engagement, and reduce churn through personalization.
- Measure and optimize campaign performance using rigorous data analysis and experimentation.
- Drive adoption of segmentation insights across support, commercial, and operations teams to inform decision-making and prioritization.
- Maintain a segmentation governance framework and continuously refine it based on business evolution and data fidelity.
- Define and track KPIs for segmentation effectiveness (LTV, churn, activation, re-order rate, CSAT).
- Present findings and strategic recommendations to cross-functional stakeholders and senior leadership.
- 7+ years of experience in customer strategy, CRM, lifecycle marketing, product analytics, or related roles.
- 3+ years specifically in segmentation, personalization, or customer insights leadership roles.
- Expertise in customer lifecycle frameworks, behavioral analytics, and retention strategy.
- Strong hands-on experience with customer data platforms (e.g., Segment, Braze, Amplitude), and CRM tools (e.g., Iterable, Salesforce Marketing Cloud).
- Proficiency in SQL and BI tools (e.g., Looker, Tableau) for deep customer segmentation and KPI tracking.
- Experience with A/B testing platforms and interpreting experimental data to iterate on personalization strategies.
- Deep understanding of customer value modeling, cohort analysis, and churn risk scoring.
- Experience collaborating with Product and Data Science teams to build or apply ML models (e.g., recommender systems, predictive LTV).
- Outstanding communication, storytelling, and stakeholder influence skills.
- Passion for customer-first thinking, with a mindset of experimentation and continuous improvement.
- Experience in a high-growth marketplace, delivery, or subscription-based platform.
- Background in customer journey mapping and VoC (Voice of Customer) analysis.
- Familiarity with privacy and data compliance standards related to personalization (e.g., GDPR, CCPA).
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Software Development
Referrals increase your chances of interviewing at Snoonu by 2x
Sign in to set job alerts for "Customer Experience Manager" roles. Senior Manager, Customer Experience Compensation Guest Experience Expert (Front Desk Agent) Senior Manager - Customer Experience Automation (Rider & Merchant) QNB3413 - Officer Customer Care Call Center (Qatarization) QNB3404 - Officer Corporate Customer Service (Qatarization) QNB3403 - Officer Corporate Customer Service (Qatarization) Officer Card Center Customer Service (Qatarization) Reservations Executive - Doha Education City QNB3355 - Senior Officer QNB First Customer Service (Qatarization) Recruitment Event in Kathmandu, Nepal Customer Service Agent Qatar Airways Group Amazon Jobs: Discover 9 Exciting Opportunities Awaiting You! QNB3327 - Senior Officer QNB First Customer Service (Qatarization) Customer Service Executive - Female (Arabic Nationality Only)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Senior Manager - Personalization
Lusail
Snoonu
Posted today
Job Viewed
Job Description
Customer Experience Senior Manager - Personalization
Join to apply for the Customer Experience Senior Manager - Personalization role at Snoonu
Customer Experience Senior Manager - PersonalizationJoin to apply for the Customer Experience Senior Manager - Personalization role at Snoonu
Get AI-powered advice on this job and more exclusive features.
A Little Bit About Us
At Snoonu, we believe that technology has the power to make anything possible.
A Little Bit About Us
At Snoonu, we believe that technology has the power to make anything possible.
Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By
Be Customer Obsessed: Focus on the customer and all else will follow.
Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.
Lead by Example and Take Ownership: Be the change you want to see and take ownership.
Work Smart and Deliver Results: You can do more by doing less, better, and faster.
It's All About People: Be a team player; together, we are stronger.
About The Team
Snoonu’s Customer Experience Strategy & Operations team delivers transformative strategies that elevate experiences for customers, riders, and merchants. We use data, technology, and customer empathy to power seamless, personalized, and efficient journeys. We operate cross-functionally with Product, Data, Engineering, and Business teams to make Snoonu the most trusted and customer-centric platform in the market.
About The Role
We are looking for a CX Senior Manager to lead the Segmentation & Personalization strategy for Snoonu’s Customer Experience function. You will design and scale frameworks that enable us to deeply understand our customers, personalize their journeys, and optimize CX operations based on behavioral and value-based segments. This is a highly strategic role for a data-savvy and customer-obsessed leader with experience building segmentation engines, lifecycle strategies, and targeted interventions across channels.
What You’ll Do
Customer Segmentation Strategy
- Own the end-to-end segmentation strategy for all customer archetypes (e.g., new vs. loyal, high-value, churn-risk, promo-seekers).
- Develop dynamic and multi-dimensional customer segments based on behavior, value, frequency, demographics, and lifecycle stages.
- Partner with Data & Analytics to implement segmentation models and maintain data pipelines that support experimentation and automation.
- Design personalized CX journeys, interventions, and content strategies across in-app experiences, support flows, and CRM channels.
- Collaborate with Product, Marketing, and Support to tailor experiences, scripts, SLAs, and policies to customer segment needs.
- Leverage ML-driven personalization, customer propensity models, and real-time triggers where possible.
- Build differentiated lifecycle strategies for onboarding, reactivation, and loyalty development.
- Launch test-and-learn initiatives to improve retention, increase engagement, and reduce churn through personalization.
- Measure and optimize campaign performance using rigorous data analysis and experimentation.
- Drive adoption of segmentation insights across support, commercial, and operations teams to inform decision-making and prioritization.
- Maintain a segmentation governance framework and continuously refine it based on business evolution and data fidelity.
- Define and track KPIs for segmentation effectiveness (LTV, churn, activation, re-order rate, CSAT).
- Present findings and strategic recommendations to cross-functional stakeholders and senior leadership.
- 7+ years of experience in customer strategy, CRM, lifecycle marketing, product analytics, or related roles.
- 3+ years specifically in segmentation, personalization, or customer insights leadership roles.
- Expertise in customer lifecycle frameworks, behavioral analytics, and retention strategy.
- Strong hands-on experience with customer data platforms (e.g., Segment, Braze, Amplitude), and CRM tools (e.g., Iterable, Salesforce Marketing Cloud).
- Proficiency in SQL and BI tools (e.g., Looker, Tableau) for deep customer segmentation and KPI tracking.
- Experience with A/B testing platforms and interpreting experimental data to iterate on personalization strategies.
- Deep understanding of customer value modeling, cohort analysis, and churn risk scoring.
- Experience collaborating with Product and Data Science teams to build or apply ML models (e.g., recommender systems, predictive LTV).
- Outstanding communication, storytelling, and stakeholder influence skills.
- Passion for customer-first thinking, with a mindset of experimentation and continuous improvement.
- Experience in a high-growth marketplace, delivery, or subscription-based platform.
- Background in customer journey mapping and VoC (Voice of Customer) analysis.
- Familiarity with privacy and data compliance standards related to personalization (e.g., GDPR, CCPA).
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Software Development
Referrals increase your chances of interviewing at Snoonu by 2x
Sign in to set job alerts for “Customer Experience Manager” roles. Senior Manager, Customer Experience Compensation Guest Experience Expert (Front Desk Agent) Senior Manager – Customer Experience Automation (Rider & Merchant) QNB3413 - Officer Customer Care Call Center (Qatarization) QNB3404 - Officer Corporate Customer Service (Qatarization) QNB3403 - Officer Corporate Customer Service (Qatarization) Officer Card Center Customer Service (Qatarization) Reservations Executive - Doha Education City QNB3355 - Senior Officer QNB First Customer Service (Qatarization) Recruitment Event in Kathmandu, Nepal | Customer Service Agent | Qatar Airways Group Amazon Jobs: Discover 9 Exciting Opportunities Awaiting You! QNB3327 - Senior Officer QNB First Customer Service (Qatarization) Customer Service Executive – Female (Arabic Nationality Only)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
3
Head of Customer Experience & Wellbeing
Doha, Doha
Confidential
Posted today
Job Viewed
Job Description
Objective:
The Head of Customer Experience and Wellness is responsible for overseeing customer experience, customer service, and marketing and communications operations to ensure alignment with organization’s strategic objectives. This role ensures the continuous improvement of customer journeys, effective communication strategies, and implementation of innovative service solutions to improve member satisfaction
Roles & Responsibilities:
- Oversee the development and implementation of customer experience strategies, including customer segmentation, journey mapping, and continuous customer feedback measurement, to enhance overall customer satisfaction
- Drive the development and enhancement of innovative services and products (e.g., wellness programs, discount programs) by collaborating with relevant departments, engaging with customers, and working with external providers and stakeholders to align offerings with customer needs
- Supervise the optimization of customer-facing processes by leveraging new technologies and innovations to improve efficiency and experience
- Ensure efficient operations of customer service channels, including the call center and digital portals, to resolve inquiries, complaints, and cases promptly
- Oversee the evaluation of customer interactions and complaints, ensuring trends and bottlenecks are identified and actionable insights are generated to drive continuous improvement
- Direct the development and execution of marketing and communication campaigns, ensuring alignment with organization's strategic goals and effective engagement with target audiences
- Oversee the management of organization's social media platforms and external communication activities, ensuring consistent messaging and a positive brand image
- Ensure that the relevant teams review and evaluate the performance of marketing campaigns and customer interactions
- Share and refine customer experience and wellness strategies with senior management, leveraging data-driven insights
- Collaborate with the Technology team to integrate innovative technologies into customer service operations and product offerings
- Build and nurture strong relationships with key external stakeholders, including media outlets, marketing agencies, and regulatory bodies, to enhance organization's visibility and reputation
- Create a customer-centric culture by promoting the importance of customer experience across all levels of the organization and embedding customer focus in decision-making processes
- Lead, mentor, and develop the customer experience, customer service, and marketing teams, ensuring alignment with GRSIA’s goals and fostering professional growth
- Foster collaboration between the customer experience, customer service, and marketing teams to ensure a seamless and unified approach to service delivery
- Ensure compliance with regulatory standards in all customer-facing and marketing activities, maintaining alignment with pension laws and policies
- Prepare and present regular reports to senior management on customer satisfaction, marketing performance, and service efficiency
Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Arts, Innovation Management, or a related field
- Master’s degree in a relevant discipline is preferred
- Minimum of 15 years of experience in customer experience management, wellness program development, or related areas, with a minimum of 8 years in a senior leadership role
- Proven track record in designing and implementing customer experience strategies within a public sector or similar environment
- Experience in managing multidisciplinary teams and collaborating with external partners to achieve strategic goals
This advertiser has chosen not to accept applicants from your region.
4
Head of Customer Experience & Wellbeing
Doha, Doha
Confidential
Posted 9 days ago
Job Viewed
Job Description
Objective: The Head of Customer Experience and Wellness is responsible for overseeing customer experience, customer service, and marketing and communications operations to ensure alignment with organization’s strategic objectives. This role ensures the continuous improvement of customer journeys, effective communication strategies, and implementation of innovative service solutions to improve member satisfaction Roles & Responsibilities: Oversee the development and implementation of customer experience strategies, including customer segmentation, journey mapping, and continuous customer feedback measurement, to enhance overall customer satisfaction Drive the development and enhancement of innovative services and products (e.g., wellness programs, discount programs) by collaborating with relevant departments, engaging with customers, and working with external providers and stakeholders to align offerings with customer needs Supervise the optimization of customer-facing processes by leveraging new technologies and innovations to improve efficiency and experience Ensure efficient operations of customer service channels, including the call center and digital portals, to resolve inquiries, complaints, and cases promptly Oversee the evaluation of customer interactions and complaints, ensuring trends and bottlenecks are identified and actionable insights are generated to drive continuous improvement Direct the development and execution of marketing and communication campaigns, ensuring alignment with organization's strategic goals and effective engagement with target audiences Oversee the management of organization's social media platforms and external communication activities, ensuring consistent messaging and a positive brand image Ensure that the relevant teams review and evaluate the performance of marketing campaigns and customer interactions Share and refine customer experience and wellness strategies with senior management, leveraging data-driven insights Collaborate with the Technology team to integrate innovative technologies into customer service operations and product offerings Build and nurture strong relationships with key external stakeholders, including media outlets, marketing agencies, and regulatory bodies, to enhance organization's visibility and reputation Create a customer-centric culture by promoting the importance of customer experience across all levels of the organization and embedding customer focus in decision-making processes Lead, mentor, and develop the customer experience, customer service, and marketing teams, ensuring alignment with GRSIA’s goals and fostering professional growth Foster collaboration between the customer experience, customer service, and marketing teams to ensure a seamless and unified approach to service delivery Ensure compliance with regulatory standards in all customer-facing and marketing activities, maintaining alignment with pension laws and policies Prepare and present regular reports to senior management on customer satisfaction, marketing performance, and service efficiency Qualifications & Experience Bachelor’s degree in Business Administration, Marketing, Arts, Innovation Management, or a related field Master’s degree in a relevant discipline is preferred Minimum of 15 years of experience in customer experience management, wellness program development, or related areas, with a minimum of 8 years in a senior leadership role Proven track record in designing and implementing customer experience strategies within a public sector or similar environment Experience in managing multidisciplinary teams and collaborating with external partners to achieve strategic goals
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This advertiser has chosen not to accept applicants from your region.
5
Customer Experience - Cabin Crew Recruitment
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
Begin your journey with us.
Join our award-winning Cabin Crew team.
As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.
We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.
As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings - including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.
We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.
Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
**Qualifications**:
To be successful in this role, you will have the following:
- Minimum age: 21 years
- Minimum arm reach: 212 cm (on tip toes)
- Minimum education: high school education
- Fluent in written and spoken English (ability to speak another language is an asset)
- Excellent health and fitness
- Willingness to relocate to Doha, Qatar
- Outgoing personality with good interpersonal skills and the ability to work with a multinational team
- Passion for service
You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
Join our award-winning Cabin Crew team.
As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.
We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.
As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings - including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.
We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.
Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
**Qualifications**:
To be successful in this role, you will have the following:
- Minimum age: 21 years
- Minimum arm reach: 212 cm (on tip toes)
- Minimum education: high school education
- Fluent in written and spoken English (ability to speak another language is an asset)
- Excellent health and fitness
- Willingness to relocate to Doha, Qatar
- Outgoing personality with good interpersonal skills and the ability to work with a multinational team
- Passion for service
You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
This advertiser has chosen not to accept applicants from your region.
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6
Customer Experience - Lounges Terminal Manager
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the role**
Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food & beverage strategy. Also, responsible for overseeing daily operations in all HIA QR Lounges, ensuring standards and procedures are followed, a safe work environment is maintained, and company values are achieved by all staff. Manage a team of associates to deliver the senior management vison and strategy that aligns with the company's vision. Ensure effective coordination with internal and external airport agencies and authorities to assure delivery of highest standard of services.
**Specific responsibilities for the role include**:
- To develop new and innovative projects by regularly analysing customer feedback and review product quality and standards.
- To ensure that all approved enhancements and departmental training needs concerning Lounge infrastructure, facilities, training and skill development of staff and service delivery standard, are to be achieved within the laid down time under budgetary allocation.
- Manage lounge operations, along with ensuring that product and services offered to the customers are reviewed as per Standard Operating Procedures (SOPs).
- Constantly plan and review the laid down procedure/processes for achieving departmental and company targets by developing the required skills in time bound manner. Assists the Line Manager in developing policies and procedures to enhance and ensure strict quality procedures are followed, continually update written policies and procedures to reflect state-of-the-art techniques, equipment and terminology within specified areas of the lounges.
- Support on operational/administrative issues with the Manager HIA Lounges in order to enhance standard of productivity and service deliveries matching Qatar Airways' 5 star standards.
- Investigate and conclude the incident or accident report in most judicious manner and compile a report as laid down under group directives.
- Manage crisis management program in the event of incident or accident and be fully familiar with the local emergency response plan and report to Manager HIA Lounges on irregular lounge operations, in a timely manner to ensure operations are running smoothly.
- Constantly strive to upgrade the product and services quality to uplift the existing product
- Establish standard controls that assure a high level of quality control and consistency to mainly develop and implement processes within lounges for new services and service standards.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level with a minimum of 7 years of job-related experience in a Luxury hotel / Airport Lounges or similar establishment.
- Human Resource and Financial management skills, and ability to coach, train and develop skills among team members.
- Previous Front Office / Food and Beverage Managerial experience in a 5-star environment within the GCC will be an added benefit.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply**:
Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food & beverage strategy. Also, responsible for overseeing daily operations in all HIA QR Lounges, ensuring standards and procedures are followed, a safe work environment is maintained, and company values are achieved by all staff. Manage a team of associates to deliver the senior management vison and strategy that aligns with the company's vision. Ensure effective coordination with internal and external airport agencies and authorities to assure delivery of highest standard of services.
**Specific responsibilities for the role include**:
- To develop new and innovative projects by regularly analysing customer feedback and review product quality and standards.
- To ensure that all approved enhancements and departmental training needs concerning Lounge infrastructure, facilities, training and skill development of staff and service delivery standard, are to be achieved within the laid down time under budgetary allocation.
- Manage lounge operations, along with ensuring that product and services offered to the customers are reviewed as per Standard Operating Procedures (SOPs).
- Constantly plan and review the laid down procedure/processes for achieving departmental and company targets by developing the required skills in time bound manner. Assists the Line Manager in developing policies and procedures to enhance and ensure strict quality procedures are followed, continually update written policies and procedures to reflect state-of-the-art techniques, equipment and terminology within specified areas of the lounges.
- Support on operational/administrative issues with the Manager HIA Lounges in order to enhance standard of productivity and service deliveries matching Qatar Airways' 5 star standards.
- Investigate and conclude the incident or accident report in most judicious manner and compile a report as laid down under group directives.
- Manage crisis management program in the event of incident or accident and be fully familiar with the local emergency response plan and report to Manager HIA Lounges on irregular lounge operations, in a timely manner to ensure operations are running smoothly.
- Constantly strive to upgrade the product and services quality to uplift the existing product
- Establish standard controls that assure a high level of quality control and consistency to mainly develop and implement processes within lounges for new services and service standards.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level with a minimum of 7 years of job-related experience in a Luxury hotel / Airport Lounges or similar establishment.
- Human Resource and Financial management skills, and ability to coach, train and develop skills among team members.
- Previous Front Office / Food and Beverage Managerial experience in a 5-star environment within the GCC will be an added benefit.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply**:
This advertiser has chosen not to accept applicants from your region.
7
Customer Experience - Hia Lounges Recruitment
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**Begin your journey with us.**
**Join our award-winning Customer Experience team.**
As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA).
We are in search of highly motivated individuals with Culinary / Food & Beverage / Customer Service/ Hospitality / Support Services background to fill multiple roles within Customer Experience Division - Hub Lounges & Al Maha Services.
Join us and start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
Our open positions include:
Culinary
- Kitchen Steward
- 2nd Commis Chef
- 1st Commis Chef
- Demi Chef De Partie
- Chef De Partie
Food & Beverage / Hospitality
- Bar Attendant
- Food and Beverage Attendant
- Lounge Attendant Front of House
- Spa Therapist
- Senior Food and Beverage Attendant
- Senior Lounge Attendant Front of House
Support Services & Others
- Junior Store Keeper
- Store Keeper
- Lounge Supervisor
- Support Services Supervisor
Al Maha Services
- Hostess - Al Maha Services (Meet & Assist)
- Sales agent - Al Maha Services (Meet & Assist)
**Qualifications**:
To be successful in these roles, you will have the following:
- High School Diploma or Trade/Vocational qualification in Hospitality Management/Customer Care/Culinary Arts
- Experience working in a 5-star hotel, cruise ship or airport lounge is an asset
- Fluent in written and spoken English (ability to speak another language is an asset)
- People focused and have experience in working for a multinational team.
- Willingness to relocate to Doha, Qatar.
- Well-developed social skills and have high level of versatility and flexibility to meet the varied needs and expectations of customers.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
**Join our award-winning Customer Experience team.**
As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA).
We are in search of highly motivated individuals with Culinary / Food & Beverage / Customer Service/ Hospitality / Support Services background to fill multiple roles within Customer Experience Division - Hub Lounges & Al Maha Services.
Join us and start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
Our open positions include:
Culinary
- Kitchen Steward
- 2nd Commis Chef
- 1st Commis Chef
- Demi Chef De Partie
- Chef De Partie
Food & Beverage / Hospitality
- Bar Attendant
- Food and Beverage Attendant
- Lounge Attendant Front of House
- Spa Therapist
- Senior Food and Beverage Attendant
- Senior Lounge Attendant Front of House
Support Services & Others
- Junior Store Keeper
- Store Keeper
- Lounge Supervisor
- Support Services Supervisor
Al Maha Services
- Hostess - Al Maha Services (Meet & Assist)
- Sales agent - Al Maha Services (Meet & Assist)
**Qualifications**:
To be successful in these roles, you will have the following:
- High School Diploma or Trade/Vocational qualification in Hospitality Management/Customer Care/Culinary Arts
- Experience working in a 5-star hotel, cruise ship or airport lounge is an asset
- Fluent in written and spoken English (ability to speak another language is an asset)
- People focused and have experience in working for a multinational team.
- Willingness to relocate to Doha, Qatar.
- Well-developed social skills and have high level of versatility and flexibility to meet the varied needs and expectations of customers.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
This advertiser has chosen not to accept applicants from your region.
8
Customer Experience - Hia Lounges Recruitment
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**Begin your journey with us.**
**Join our award-winning Customer Experience team.**
As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA).
We are in search of highly motivated individuals with Culinary / Food & Beverage / Customer Service/ Hospitality / Support Services background to fill multiple roles within Customer Experience Division - Hub Lounges & Al Maha Services.
Join us and start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
Our open positions include:
Culinary
- Kitchen Steward
- 2nd Commis Chef
- 1st Commis Chef
- Demi Chef De Partie
- Chef De Partie
Food & Beverage / Hospitality
- Bar Attendant
- Food and Beverage Attendant
- Lounge Attendant Front of House
- Spa Therapist
- Senior Food and Beverage Attendant
- Senior Lounge Attendant Front of House
Support Services & Others
- Junior Store Keeper
- Store Keeper
- Lounge Supervisor
- Support Services Supervisor
Al Maha Services
- Hostess - Al Maha Services (Meet & Assist)
- Sales agent - Al Maha Services (Meet & Assist)
**Qualifications**:
To be successful in these roles, you will have the following:
- High School Diploma or Trade/Vocational qualification in Hospitality Management/Customer Care/Culinary Arts
- Experience working in a 5-star hotel, cruise ship or airport lounge is an asset
- Fluent in written and spoken English (ability to speak another language is an asset)
- People focused and have experience in working for a multinational team.
- Willingness to relocate to Doha, Qatar.
- Well-developed social skills and have high level of versatility and flexibility to meet the varied needs and expectations of customers.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
**Join our award-winning Customer Experience team.**
As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA).
We are in search of highly motivated individuals with Culinary / Food & Beverage / Customer Service/ Hospitality / Support Services background to fill multiple roles within Customer Experience Division - Hub Lounges & Al Maha Services.
Join us and start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
Our open positions include:
Culinary
- Kitchen Steward
- 2nd Commis Chef
- 1st Commis Chef
- Demi Chef De Partie
- Chef De Partie
Food & Beverage / Hospitality
- Bar Attendant
- Food and Beverage Attendant
- Lounge Attendant Front of House
- Spa Therapist
- Senior Food and Beverage Attendant
- Senior Lounge Attendant Front of House
Support Services & Others
- Junior Store Keeper
- Store Keeper
- Lounge Supervisor
- Support Services Supervisor
Al Maha Services
- Hostess - Al Maha Services (Meet & Assist)
- Sales agent - Al Maha Services (Meet & Assist)
**Qualifications**:
To be successful in these roles, you will have the following:
- High School Diploma or Trade/Vocational qualification in Hospitality Management/Customer Care/Culinary Arts
- Experience working in a 5-star hotel, cruise ship or airport lounge is an asset
- Fluent in written and spoken English (ability to speak another language is an asset)
- People focused and have experience in working for a multinational team.
- Willingness to relocate to Doha, Qatar.
- Well-developed social skills and have high level of versatility and flexibility to meet the varied needs and expectations of customers.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
This advertiser has chosen not to accept applicants from your region.
9