29 IT Support Specialist jobs in Doha

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction. Key Responsibilities : Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software. Deploy software updates, firmware upgrades, and patches for vending machine operating systems. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems. Provide end-user support to customers and operators, including system diagnostics and operational guidance. Ensure secure configuration and compliance of vending machine systems with company standards. Requirements Education : Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred. Experience : 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector. Prior experience in the GCC market is an advantage. Skills & Attributes : Strong troubleshooting and diagnostic skills for hardware and software issues. Familiarity with embedded systems, networks, and vending technologies. Excellent communication and customer support skills. Ability to work independently and meet technical challenges efficiently.

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Salary Range: QAR 8,000 - 10,000 Hiring Preference: Local candidates only Vacancies: 1 Industry: IT / Fintech Experience Required: Expertise in Vending Machines, Kiosks, or similar systems. Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction. Key Responsibilities:

Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software. Deploy software updates, firmware upgrades, and patches for vending machine operating systems. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems. Provide end-user support to customers and operators, including system diagnostics and operational guidance. Ensure secure configuration and compliance of vending machine systems with company standards. Qualifications:

Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred. 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector. Prior experience in the GCC market. Skills & Attributes:

Strong troubleshooting and diagnostic skills for hardware and software issues. Familiarity with embedded systems, networks, and vending technologies. Excellent communication and customer support skills. Ability to work independently and meet technical challenges efficiently. How to Apply:

Send your updated CV to



with "Technical Support Specialist" in the subject line.

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Overview

Customer Support Specialist – Boeing Qatar Incorporated. Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and the selected candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries. Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customers to determine specific needs and recommend potential solutions, involving internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing, and analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners. Interfaces with customers and internal Boeing resources. Basic Qualifications (Required Skills/Experience)

Experience in the Aerospace industry. Understands supply chain process. Experience developing presentations for and presenting to executive leadership. Strong communication and problem-solving skills. Ability to work and collaborate cross-functionally across multiple organizations. Eager to learn and grow. Ability for minimal travel domestically and internationally. Preferred Qualifications (Desired Skills/Experience)

SAP knowledge. Engineering / Technical experience. Account management, customer support experience. This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities. Language Requirements:

Not Applicable Education:

Not Applicable Relocation:

Relocation assistance is not a negotiable benefit for this position. Security Clearance:

This position does not require a Security Clearance. Visa Sponsorship:

Employer willing to sponsor applicants for employment visa status. Contingent Upon Award Program

This position is not contingent upon program award. Shift:

Not a Shift Worker (Qatar).

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Job Purpose

Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered.

Key Responsibilities

• Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses.
• Install and configure applications and software on user devices in line with organizational policies.
• Maintain and update systems and applications regularly to ensure optimal performance.
• Train staff on the use of Microsoft 365 and related applications to maximize productivity.
• Manage user accounts and access permissions in coordination with relevant teams.
• Diagnose recurring technical issues and propose effective solutions.
• Coordinate with QRCS offices to provide remote support as needed.
• Prepare periodic reports on IT support performance and user satisfaction metrics.

Qualifications & Requirements Education

• Bachelor’s degree in Information Technology or a related field.

Experience

• Minimum of 5 years of hands-on experience in IT support or Helpdesk / Service Desk roles.

Preferred Certifications

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
• Microsoft 365 Certified: Teams Administrator Associate
• ITIL 4 Foundation
• CompTIA IT Support Specialist (or CompTIA A+)

Technical Competencies

• Microsoft 365 Administration: Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations.
• Basic Networking: Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues.
• Operating Systems: Strong experience with Windows (Client & Server) and identity management (Active Directory).
• Cybersecurity Awareness: Understanding of data protection, account security, and identifying common vulnerabilities.
• Devices & Infrastructure: Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to diagnose faults and identify problem sources , while coordinating with vendors for resolution.
• IT Support Systems: Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting.
• Office Applications: Advanced proficiency with Microsoft Office Suite and integration with enterprise applications.

Language Skills

• Professional proficiency in both Arabic and English , spoken and written, to effectively communicate with internal teams, vendors, and technical references.

Core Competencies

• Teamwork and effective communication.
• Customer focus and service orientation.
• Commitment to excellence and continuous improvement.
• Strong analytical and problem-solving skills.

Working Conditions

• Location: Headquarters – Doha.
• Working Hours: 7:30 AM – 2:30 PM.
• Environment: Office-based with occasional remote coordination.

الوصف الوظيفي – أخصائي دعم فني الهدف العام للوظيفة

تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة.

المهام والمسؤوليات الرئيسية

• تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب.
• تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية.
• متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي.
• تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية.
• إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية.
• تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها.
• التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة.
• إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين.

المؤهلات والمتطلبات المؤهل العلمي

• شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة.

الخبرة العملية

• خبرة عملية لا تقل عن 5 سنوات في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk).

الشهادات المهنية المفضلة

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
• Microsoft 365 Certified: Teams Administrator Associate
• ITIL 4 Foundation
• CompTIA IT Support Specialist (أو CompTIA A+)

الكفاءات الفنية

• إدارة Microsoft 365: إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات.
• إدارة الشبكات الأساسية: فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة.
• أنظمة التشغيل: خبرة في أنظمة Windows (Client & Server) وحلول الهوية مثل Active Directory.
• الأمن السيبراني: فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة.
• الأجهزة والبنية التحتية: إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على تشخيص الأعطال وتحديد مصدر المشكلة والتنسيق مع الموردين لمعالجتها.
• أنظمة الدعم الفني: خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء.
• البرامج المكتبية: إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة.

المهارات اللغوية

• إجادة اللغتين العربية والإنجليزية تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية.

الكفاءات السلوكية

• العمل الجماعي والتواصل الفعّال.
• التركيز على العملاء ورفع مستوى رضاهم.
• الالتزام بالتميز والتطوير المستمر.
• القدرة على تحليل المشكلات وحلها بطرق مبتكرة.

ظروف العمل

• الموقع: المقر الرئيسي – الدوحة.
• ساعات العمل: من 7:30 صباحًا حتى 2:30 ظهرًا.
• ظروف العمل: بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.

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RESPONSIBILITIES

Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.

Collaborate closely with the C2M implementation team to understand the systems impact on AMI operations data flows and integrations.

Assist in the validation and reconciliation of AMIrelated data during the migration process ensuring data integrity and accuracy in the new C2M system.

Support the identification and resolution of operational issues arising from the system transition working with both technical and functional teams.

Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.

Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.

Monitor system performance and data accuracy postgolive identifying potential issues and escalating them appropriately.

Participate in user acceptance testing (UAT) of the C2M system providing feedback from an AMI operations perspective.

Support the integration of AMI data with other utility systems through the C2M platform.

Contribute to continuous improvement initiatives within AMI operations leveraging the capabilities of the new C2M system.

QUALIFICATIONS

Bachelors degree in a relevant field such as Engineering, Information Technology, Business Administration or a related discipline.

Minimum of 10 years of experience in AMI operations or a related field within the utility industry.

Familiarity with AMI systems smart meters communication networks and data management processes.

Understanding of business processes within a utility such as meter to cash, customer service and billing.

Experience with or exposure to BCRM systems (knowledge of JDE and / or C2M is a plus).

Strong analytical and problem solving skills with the ability to troubleshoot issues and identify root causes.

Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non technical audiences and vice versa.

Ability to work independently and collaboratively within a team environment.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Adaptability and a willingness to learn new systems and processes.

Experience with data validation and reconciliation processes.

Participation in system implementation or upgrade projects.

Knowledge of SQL or other data querying languages.

Experience in developing training materials and conducting training sessions.

Employment Type :

Full Time

Experience :

years

Vacancy :

1

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Provide quality logistical support and liaise with rotational staff in areas of responsibility which will lead to professional and efficient service delivery to the client.

B. Key Responsibilities Travel Coordination

Arrange flights and other travel according to the company travel policy or the client contract.

Communicate flight itineraries to the staff member and seek agreement on the itinerary before ticket issuance.

Arrange accommodation if required and according to the travel and entertainment policy.

Arrange ground transportation or shuttle if applicable.

Share staff itinerary with Client or Site Leadership as needed.

Be reachable for urgent rebookings and last minute cancellations or travel delays.

Arrange logistics for induction / training needs in the nearest office if applicable.

Manage additional people movement duties as assigned by the Operations Manager.

OPERATIONS SUPPORT

Work with Recruitment and local Project Manager to monitor the recruitment process to ensure that projects have a replacement in time.

Mobilization

Ensure all staff have a valid visa & passport for their country of assignment if applicable.

Assist staff in obtaining visas if applicable.

Ensure that visas and passports are renewed on time.

Collect Mobilization Info Form from each incoming staff member.

Complete Medical Screening process if applicable.

Work with candidates to complete and submit background check paperwork if applicable.

Work with candidates to complete and submit credentialing paperwork if applicable.

Ensure candidate completes all additional paperwork & training required contractually or for access to site.

Support mobilization of accompanying dependents if applicable.

Maintain updated mobilization checklist.

Demobilization

Arrange travel to HOR.

Terminate accounts listed below under Access in a timely manner as necessary.

Ensure CAC is returned if applicable.

Update Client and internal partners of terminations / resignations.

Maintain updated demobilization checklist.

Expenses

Support the Operations Support Manager in expense duties as assigned.

Access

Request access for new staff to shared mailboxes.

Update distribution lists as necessary.

Register staff for MSRC access.

Communications and relations

Communication with Client Site & Project Leadership.

Update leadership team on staff Mobilization / Demobilization Status.

Send site presentation to new staff.

Refer any actual or potential problems that may damage client or staff relationships to the Operations Support Manager and Project Manager.

Attend weekly meetings as directed to report on and discuss issues relating to the operation and improvement of services and activities.

Operations Specialist

Develop a good working relationship with site staff & leadership.

Reply to email and telephone calls promptly (by the next working day if not an emergency).

Actively seek information or solutions to staffs logistical issues and give feedback to staff by next working day (if not an emergency).

Refer all nonlogistical issues to relevant departments (i.e. HR Finance Contracts ; it is not the responsibility of the Operations Support Team to solve these problems but to ensure they are attended to).

Distribute instructional materials for Concur MS 365 and Expenses.

Credentialing

Passport

CV

Applicable credentials including BLS ACLS License Board Certifications etc

Background check results

Medical Clearance

All other contractually required documents.

ORGANIZATION

Assist with Creating and updating onboarding checklist.

Assist Operations Support Manager in updating onboarding Processing Checklist.

Assist Operations Support Manager in updating and creating checklist for new employees to use.

CUSTOMER SERVICE

Ensure high standard of customer satisfaction by taking a handson personal and direct approach.

Encourage a culture of customer service amongst staff and colleagues.

Promote teamwork with all staff and colleagues.

Display a positive attitude to staff and clients.

Additional Duties

Suggest process changes for the purpose of improvement or budget savings.

Budget vigilance.

Additional duties as assigned.

Qualifications Required Skills and Knowledge

Professional written and verbal communication skills

Time management

Team player

Leadership

Cultural awareness

Able to adapt to a fast paced and changeable environment.

Required Competencies

Dealing with Ambiguity Effectively copes with change; ability to shift gears comfortably; can comfortably handle risk and uncertainty.

Compassion Genuinely cares about people concerning work or personal matters; is available and ready to help; is sympathetic to the plight of others; demonstrates empathy.

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gathers firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Ethics and Values Adheres to an appropriate and effective set of core values and beliefs; rewards the right values and disapproves of others; practices what he / she preaches.

Humor Has a positive and constructive sense of humor; can laugh at him / her and with others; is appropriately funny and can use humor to ease tension.

Planning Accurately scopes out the length and difficulty of tasks and projects : sets objectives and goals. breaks down work into the process steps; develops schedules and task / people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.

Technical Proficient in the use of Microsoft Outlook Excel Word and PowerPoint; comfortable using various SaaS platforms and adapting to new digital tools

Written Communication Able to write clearly and succinctly in a variety of communication settings and styles : can communicate messages that have the desired effect.

Required Work Experience

35 years of experience in logistics travel administrative sphere customer service and human resources.

Preferred experience in mobilizing / demobilizing US DoD and DoS projects.

Required Qualifications

University Degree Preferred

Required Languages

English language skills (oral and written) essential.

Knowledge of an additional language is a significant advantage.

Travel / Rotation Requirements

Minimal travel : Travel to sites and frequency will be based on business need.

Additional Information Pay range is based on several factors and may vary in addition to a full range of medical financial and / or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits Fulltime positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal state and local minimum wage laws.

EEO Statement International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws.

Remote Work No

Employment Type Fulltime

Key Skills Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Department / Functional Area Operations

Experience years

Vacancy 1

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Overview

Join to apply for the

Armed Counterintelligence Support Specialist

role at

JCTM . The Challenge: The complex and evolving global security environment demands the expertise of Counterintelligence (CI) professionals who can support critical operations both in the field and at strategic levels. As an Armed Counterintelligence Support Specialist with JCTM, you will provide direct support to military and intelligence operations, ensuring the success of mission-critical tasks. Whether at the mid-level or senior level, your contributions will enhance national security and bolster operational effectiveness. Location

Location: Qatar Challenging Projects

As an Armed Counterintelligence Support Specialist, you will engage in essential CI missions, such as conducting interviews, screenings, and investigations, while advising leadership on matters critical to mission success. Depending on your experience level, you will either manage tactical CI operations or take on a senior leadership role in coordinating CI activities across multiple theaters of operation. State-of-the-Art Technology

You will utilize advanced CI systems, databases, and technologies such as PCASS, CELLEX, BI2R, TCOP, and HOT-R to drive effective CI operations. Your expertise in these systems will support both mid-level and senior-level tasks and contribute to the success of each mission. New Skills

Working alongside intelligence experts from multiple disciplines, you will sharpen your skills in CI, network analysis, and intelligence reporting. Senior specialists will also develop leadership skills by guiding and mentoring junior personnel. Room to Grow

At JCTM, your growth is our priority. We offer a collaborative work environment where you’ll have the opportunity to advance your career, enhance your skills, and take on new challenges in intelligence operations. Supported by mentorship and a commitment to professional development, your role with JCTM will enable you to expand your impact. You Have

Mid-level CISS

TS/SCI eligibility clearance. At least six years of experience with former MOS 35L, 351L, 97B, 35E, civilian 1810/1811/0132, or other service equivalents (e.g., USAF 7S071, USMC 0211). If MOS 35M, 351M, or 97E, or USAF 1N791, waiverable with at least three years of experience as a Junior Screener. Operational Skills: Three years of experience coordinating operations. Knowledge of Army/Joint CI procedures, doctrine, and practices. Deployment experience and ability to work with interpreters. Proficiency in interview and solicitation techniques. Experience writing military reports and handling sensitive information.

Senior CISS

TS/SCI clearance. At least eight years of experience with former MOS 35L, 351L, 97B, 35E, or other service equivalents (e.g., USAF 7S091, USMC 0211). If MOS 35M, 351M, 97E, or USAF 1N791, waiverable with at least two years of experience as a mid-level CISS. Operational Skills: Five years of experience coordinating operations. Knowledge of CI procedures, regulations, and legal limits. Proficiency in briefing senior leadership and managing CI operations at a strategic level. Experience in advanced CI analysis, data mining, and handling DoD common intelligence systems. Proven experience supporting CI operations and reviewing intelligence reports.

Nice to Have

Mid-level CISS

Associates Degree or government CI credentialing course (CISAC or equivalent). Familiarity with Dari or Pashto language and Afghan culture. DSDC Qualification and Tactical Deployment CI experience. Senior CISS

Bachelor’s Degree. Strong knowledge of foreign cultures within the Area of Responsibility (AOR). Familiarity with advanced CI systems and databases. Tactical Deployment CI experience and management experience. Clearance

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.

TS/SCI

clearance is required for both levels. JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.

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Job Purpose

Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered. Key Responsibilities

Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses. Install and configure applications and software on user devices in line with organizational policies. Maintain and update systems and applications regularly to ensure optimal performance. Train staff on the use of Microsoft 365 and related applications to maximize productivity. Manage user accounts and access permissions in coordination with relevant teams. Diagnose recurring technical issues and propose effective solutions. Coordinate with QRCS offices to provide remote support as needed. Prepare periodic reports on IT support performance and user satisfaction metrics. Qualifications & Requirements

Education

Bachelor’s degree in Information Technology or a related field. Experience

Minimum of

5 years

of hands-on experience in IT support or Helpdesk / Service Desk roles. Preferred Certifications

Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (or CompTIA A+) Technical Competencies

Microsoft 365 Administration:

Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations. Basic Networking:

Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues. Operating Systems:

Strong experience with Windows (Client & Server) and identity management (Active Directory). Cybersecurity Awareness:

Understanding of data protection, account security, and identifying common vulnerabilities. Devices & Infrastructure:

Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to

diagnose faults and identify problem sources , while coordinating with vendors for resolution. IT Support Systems:

Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting. Office Applications:

Advanced proficiency with Microsoft Office Suite and integration with enterprise applications. Language Skills

Professional proficiency in

both Arabic and English , spoken and written, to effectively communicate with internal teams, vendors, and technical references. Core Competencies

Teamwork and effective communication. Customer focus and service orientation. Commitment to excellence and continuous improvement. Strong analytical and problem-solving skills. Working Conditions

Location:

Headquarters – Doha. Working Hours:

7:30 AM – 2:30 PM. Environment:

Office-based with occasional remote coordination. الوصف الوظيفي – أخصائي دعم فني

الهدف العام للوظيفة

تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة. المهام والمسؤوليات الرئيسية

تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب. تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية. متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي. تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية. إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية. تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها. التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة. إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين. المؤهلات والمتطلبات

المؤهل العلمي

شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة. الخبرة العملية

خبرة عملية لا تقل عن

5 سنوات

في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk). الشهادات المهنية المفضلة

Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Teams Administrator Associate ITIL 4 Foundation CompTIA IT Support Specialist (أو CompTIA A+) الكفاءات الفنية

إدارة Microsoft 365:

إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات. إدارة الشبكات الأساسية:

فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة. أنظمة التشغيل:

خبرة في أنظمة Windows (Client & Server) وحلول الهوية مثل Active Directory. الأمن السيبراني:

فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة. الأجهزة والبنية التحتية:

إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على

تشخيص الأعطال وتحديد مصدر المشكلة

والتنسيق مع الموردين لمعالجتها. أنظمة الدعم الفني:

خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء. البرامج المكتبية:

إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة. المهارات اللغوية

إجادة

اللغتين العربية والإنجليزية

تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية. الكفاءات السلوكية

العمل الجماعي والتواصل الفعّال. التركيز على العملاء ورفع مستوى رضاهم. الالتزام بالتميز والتطوير المستمر. القدرة على تحليل المشكلات وحلها بطرق مبتكرة. ظروف العمل

الموقع:

المقر الرئيسي – الدوحة. ساعات العمل:

من 7:30 صباحًا حتى 2:30 ظهرًا. ظروف العمل:

بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.

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Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters
This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind.

Role Overview
As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence.

You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market.

What You’ll Do

• Develop and execute PR strategies to strengthen Calo’s brand image in Qatar
• Manage press releases, media relations, and public events
• Proactively engage with customers via calls, meetings, and digital platforms
• Ensure flawless bilingual communication (Arabic & English)
• Monitor customer feedback and collaborate with internal teams to solve challenges
• Support business development through stakeholder relationship management
• Handle governmental and business clearances with accuracy and efficiency
• Act as the main point of contact for local media and public inquiries
• Identify partnership and community engagement opportunities
• Resolve escalated customer issues with empathy and speed
• Stay ahead of market trends and competitor activity to sharpen CX and PR strategies

What We’re Looking For

• Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities
• Proven track record in client relationship management and media communication
• Skilled in media management, PR, and brand promotion
• Strong understanding of B2B engagement and customer experience best practices
• Familiarity with business clearance processes in Qatar
• Fluent in Arabic and English (spoken and written)

Who You Are

• Charismatic, approachable, and a natural brand ambassador
• Professional and proactive, adaptable in fast-paced environments
• Confident problem-solver with strong decision-making skills
• Able to balance strategic PR priorities with customer service needs

The Hiring Journey

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• 2nd Technical interview with the team (30 mins)
• Culture-fit interview (30 mins)
• Offer stage

Calo is an equal opportunities employer and welcomes applications from diverse candidates.

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