238 Assistant Manager jobs in Qatar

Assistant managers need strong leadership skills to motivate and guide their team, as well as excellent communication skills to interact with employees, customers, and senior management. Problem-solving and Decision-making : They should be able to identify and resolve issues effectively, make sound decisions, and adapt to changing situations. Organizational and Time Management : Assistant managers need to be highly organized, manage multiple tasks simultaneously, and prioritize effectively. Customer Service Skills : Excellent customer service skills are essential for roles that involve direct customer interaction. Knowledge of Business Operations : A solid understanding of the company's operations, policies, and procedures is crucial for effective performance.

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The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
Qualifications:
High School Degree
1-2 years of experience in a similar field
Fluency in English
Good product knowledge and understanding of store operating procedures.
Home furniture experience is a must
* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.#J-18808-Ljbffr

Assistant managers need strong leadership skills to motivate and guide their team, as well as excellent communication skills to interact with employees, customers, and senior management.
Problem-solving and Decision-making :
They should be able to identify and resolve issues effectively, make sound decisions, and adapt to changing situations.
Organizational and Time Management :
Assistant managers need to be highly organized, manage multiple tasks simultaneously, and prioritize effectively.
Customer Service Skills :
Excellent customer service skills are essential for roles that involve direct customer interaction.
Knowledge of Business Operations :
A solid understanding of the company's operations, policies, and procedures is crucial for effective performance.#J-18808-Ljbffr

The Role
- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards - Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed - Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner - Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction - Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products - Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results - Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected - Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders - Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards - Specific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs and other

Requirements
Qualifications - Bachelor's Degree - 1 - 2 years of experience in a managerial role; experience in retail is a plus - Good product knowledge and understanding of store operating procedures - Proficiency in MS Office - Fluency in English - Deep product knowledge across all departments - Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events - Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible - Teamwork: level 4 - Developing and Motivating Others: level 3 - Cultural Awareness: level 3 - Commercial Understanding: level 2 - Customer Focus: level 2 - Driving and Achieving results: level 3 - Attention to details: level 2

About the company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

Job Description - Assistant Manager III (ASS001255) Job Number:

ASS001255 Description

ABOUT THE COMPANY AZADEA Group is a premier lifestyle retail company operating over 40 international franchise concepts across fashion, accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics in the Middle East and Africa, with more than 700 stores in 13 countries. JOB PURPOSE The Assistant Manager supports shop/department managers in daily operations and is prepared to assume the manager's role when required, ensuring the shop maintains and delivers exceptional customer service. RESPONSIBILITIES Supervise shop opening and closing procedures, ensuring compliance with protocols for petty cash, reporting, and operational requirements. Ensure timely delivery of records to the accounting department, adhering to policies and security standards. Ensure store licenses and employee documents are up-to-date and compliant with local regulations. Assign tasks and assist in scheduling staff, ensuring efficient operations. Greet customers and ensure staff provide high-quality service. Report operational issues and address customer complaints promptly, escalating when necessary. Manage inventory for large sites or factories, following procedures to identify and resolve issues. Assist in inventory maintenance, audits, and product ordering to ensure stock levels and product availability. Communicate sales plans and targets, monitor team performance, and advise management on corrective actions. Negotiate with local suppliers and place orders as needed. Assist in recruiting, training, motivating, and evaluating staff to maximize their potential. Specific to Sports Goods:

Use social media to promote shop events, respond to wholesale inquiries, and connect with sports clubs. Specific for KIKO:

Train staff on product knowledge, makeup techniques, and selling strategies to deliver the KIKO customer experience. Qualifications Language & Technical Skills

Fluency in English Proficiency in MS Office Specific Expertise

Good product knowledge and understanding of store procedures For Sports Goods Retail: Active participation in sports and knowledge of sporting events; skills in game dynamics, project orientation, athleticism, enthusiasm, collaboration, empathy, entrepreneurial spirit, and responsibility. Education

Bachelor's degree in a related field. Experience

4-6 years in retail or similar roles At least 2 years in a managerial role Additional Competencies

Business insight, customer focus, decision quality, results-driven, talent development, valuing diversity, resilience. Azadea Group is an Equal Employment Employer – all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or other protected characteristics.

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The Assistant Manager supports shop/department managers in daily operations and is prepared to assume the manager's role when required, ensuring the shop maintains and consistently delivers exceptional customer service.
RESPONSIBILITIES
- Supervise the shop's opening and closing procedures to ensure compliance with established protocols for petty cash, reporting systems, and other operational requirements. Ensure timely and secure delivery of these records to the accounting department, adhering to company policies and security standards.
- Handle or assist the manager in ensuring that store licenses and certificates are up-to-date and that employees' official documents comply with local regulations.
- Assign routine and non-routine tasks, assist in scheduling for sales associates, cashiers, and coordinators (where applicable), ensuring all activities are efficiently carried out.
- Greet customers and ensure that shop staff promptly serve them according to high-quality and customer service standards.
- Report operational issues promptly and address customer complaints, providing solutions or escalating as necessary to maintain operational efficiency and ensure customer satisfaction.
- Manage inventory for a major site or large factory, following existing procedures to identify any issues and solve problems.
- Handle or assist managers in managing inventory maintenance/audit and placing product orders to ensure efficient stock management control and product availability.
- Communicate sales plans and targets to the shop/department team, continuously monitor their performance, and advise upper management on necessary corrective actions.
- Communicate with local suppliers, negotiate prices, and place orders as required.
- Assist in recruiting, training, motivating, and evaluating the team to ensure the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
- Specific to Sports Goods: Engage in related activities such as leveraging social media tools to communicate shop events and promotions to customers, ensuring prompt responses to wholesale customer inquiries, and forging connections with local sports clubs and other relevant entities.
- Specific for KIKO: Train the team on product knowledge, makeup application techniques, and effective selling strategies to consistently deliver the KIKO customer experience.
Desired Candidate Profile
LANGUAGE & TECHNICAL SKILLS
- Fluency in English.
Technical Skills
- Proficiency in MS Office.
Specific Expertise
- Good product knowledge and understanding of store operating procedures.; Specific for Sports Goods Retail: Active participation in at least one sporting activity and expert knowledge of sporting events.; Skills Specific for Sports Goods Retail: Proficiency in collective game dynamics, project orientation, athleticism/ambassadorship, enthusiasm, collaborative contribution, empathy, entrepreneurial spirit, and responsibility.
EDUCATION
Bachelor's degree in a related field.
Company Industry
Retail
Department / Functional Area
Administration
Keywords
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At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of

Wellbeing, Inclusion, Respect, Empathy, Integrity,

and

Experimentation

are the core of what we do. Our family atmosphere keeps our colleagues highly engaged.

The Role You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations.

The Assistant Manager - Spa is responsible for providing hands-on support and guidance, ensuring services are in accordance with the approved Spa brand standards and sequences of service. You will also ensure that discerning guests feel their needs are anticipated and that they form a relationship with the spa, not just a visit.

Qualifications

Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management

Minimum 1 year of work experience as an Assistant Manager in hotel operations

Aesthetic qualification in treatments and training will be of great advantage

Schedule flexibility is necessary, and the ability to multitask

Preferably residing in GCC countries, with the support of transfer

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Join to apply for the

Assistant Manager - IRD

role at

Rosewood Doha Join to apply for the

Assistant Manager - IRD

role at

Rosewood Doha Job Summary To assist the In-Room Dining Manager in ensuring that the IRD is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service at all times. To supervise, train and inspect the performance of assigned IRD associates and associate Dining Room Attendants (with T&C Team) ensuring that all procedures are completed to the hotel's standards.

Essential Duties and Responsibilities Guest satisfaction

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.

Finance / Administration Assist IRD manager monitoring the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. Assist IRD manager ensuring that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. Assist IRD manager managing all areas of business and T&C administration as required, ensuring all Rosewood policies and procedures are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. Assist the IRD Manager to achieve the monthly and KPO target and the IRD’s revenue. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the IRD Manager.

Operations

In Room Dining Ensure the delivery of brand promise and provides exceptional guest service at all times. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Check the status of all orders and ensure that they are delivered within designated timelines. Organizing monthly team meeting and Daily Calling every day with IRD Manager. Participate in the daily arrivals meeting. Provide excellent service to associates in other departments as appropriate. Maintains positive guest and associate interactions with good working relationships. Establish a rapport with guests maintaining good customer relationships. Empower team to provide excellent customer service within guidelines, strive to improve service performance and provides constructive feedback. Assist to ensure that the IRD is operated in line with maximizing profit while delivering on the brand promise. Respond to the results of the Consumer Audit and ensure that the relevant changes are implemented. Monitor actual and projected sales on a daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed. Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Support and assist with new concepts and promotions. Provide feedback on menu sales trends to In Room Dining Manager, Director of Operations and Executive Chef Work closely with other Restaurant Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Understand and manage the flow of service during Breakfast, Lunch and Dinner service periods and flex role as and when required. Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations, up sell alternatives and provide training and maintain knowledge. Monitor outlet maintenance and report any issues and repairs that may need to be carried out. Assist in conducting monthly inventory checks on all operating equipment and supplies. Develop cleaning schedules and ensure associates follow them and keep their work areas clean and sanitary. Participate as needed in the interviewing and hiring of In Room Dining, Associate Dining Room Associates. Use all available on the job training tools for associates, supervise on-going training initiatives, and conducts training when appropriate. Communicate performance expectations in accordance with job descriptions for each position and monitor’s progress. Participate in performance appraisal process, coaches and counsels associates and handles progressive disciplinary procedures as required. Ensure that the IRD area is kept clean and organized. Assign duties and responsibilities to associates in accordance with work requirements. Assist the Culinary department on daily operations and quality control if appropriate. Ensures that daily amenities order is carried out in a timely fashion and supervises the delivery to rooms according to hotel standards. Complete daily paperwork and records for relevant service period. Is a hands-on Manager and is present at all times within the outlet. Ensure the IRD has the necessary equipment before the start of each service and that is handled carefully, avoiding abuse and minimizing breakage. Oversee the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Feedback the results of the Associate Sense of Engagement Survey and ensure that the relevant changes are implemented. Exercise responsible management behavior at all times and positively represent the hotel management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health, and safety. Ensure high standards of personal presentation and grooming. Respond to changes in the Food and Beverage function as dictated by the industry, company, and hotel. Attend training sessions and meetings as and when required. Taking orders and helping IRD order taker when required. Checking if all the orders are complete before going into the guest room. Ensure that Personal Bar are refilled daily, and any consumed item is charged to the guest room.

Associate Dining Room

In collaboration with the T&C Department, check the condition of coffee, tea, water machines and its content and cleanliness, as well as make hourly supervision of all Associate Dining Room areas. Inspect the area for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments. Assist in the implementation of Associate Dining Room Rules and Regulation and F&B Policies and Procedures on proper handling of all equipment. Participate in all meetings and activities involving Associate Dining Room. Observe associates, reactions and confer frequently with attendants to ensure service satisfaction. Anticipate associates' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Promote positive associate relations at all times. Be familiar with all hotel associates to overview the flow of people accurately.

Standard Responsibilities

Comply and adhere to the Rosewood company policies. Take on other tasks in addition to the ones stated, in a reasonable framework. Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. Model the company’s culture, vision, mission, and core values at all times. Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times. Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system. Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings). Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates. Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates. Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles, and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.

Health & Safety

Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. Report any defects in the building, plant, or equipment according to hotel procedure. Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures. Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety. Be fully conversant with: Regulations Risk Assessments for your department Hotel Fire & Bomb Procedures

Other

The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Join to apply for the

Assistant Manager- Spa

role at

Hyatt . Continue with Google 2 days ago Be among the first 25 applicants At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of

Wellbeing, Inclusion, Respect, Empathy, Integrity,

and

Experimentation

are the core of what we do. Our family atmosphere keeps our colleagues highly engaged. The Role You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Assistant Manager- Spa provides hands-on support and guidance, ensuring services meet the approved Spa brand standards and sequences of service. You will also ensure discerning guests feel their needs are anticipated, fostering a relationship with the spa beyond just a visit. Ideally hold a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management. Minimum 1 year of experience as an Assistant Manager in hotel operations. An aesthetic qualification in treatments and training is advantageous. Flexibility in schedule and the ability to multitask are necessary. Preferably residing in GCC countries, with transfer support. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

Hospitality Referrals can increase your chances of interviewing at Hyatt by 2x. Set job alerts for “Spa Manager” roles by signing in. #J-18808-Ljbffr