155 Team Leader jobs in Qatar

Are you a highly motivated and experienced swimming teacher looking to take the next step in your career? Hamilton Aquatics is seeking a Site Leader to manage and deliver our Learn to Swim programme in Doha, Qatar

As a Site Leaderat Hamilton Aquatics, you'll have the opportunity to lead and inspire a team of swim teachers to deliver top-quality lessons to students of all ages and abilities. You'll be responsible for managing the site effectively, ensuring high levels of customer service, and maintaining a strong focus on customer retention and satisfaction.

Key responsibilities:

Programme leadership and delivery

• Lead a team of swim teachers to ensure high-quality lesson delivery.
• Oversee lesson planning and implementation in line with Hamilton Aquatics' teaching philosophy.
• Monitor lesson effectiveness, ensuring students progress through the programme successfully.

Site management and customer service

• Manage the day-to-day operations of the Learn to Swim site.
• Ensure high customer satisfaction and retention by providing excellent service.
• Address customer inquiries and concerns professionally, escalating when necessary.

Team leadership and development

• Support and mentor swim teachers, ensuring continued professional growth.
• Assist with recruitment, training, and performance evaluation of team members.

Administration and compliance

• Manage lesson scheduling, attendance tracking, and customer communications.
• Oversee site safety procedures, including adherence to child protection policies and health and safety regulations.
• Maintain accurate administrative records and ensure compliance with Hamilton Aquatics policies.

Requirements:

• Swim England Qualifications Level 2 Swimming Teacher qualification (or equivalent)
• Minimum of 2 years of teaching experience delivering lessons to a range of abilities
• Proven experience in a related field with administration, recruitment and KPI responsibilities
• Exceptional communication skills including face-to-face, over-the-phone and email correspondence.
• Experience in a curriculum setting.
• A valid driving license – subject to Qatar license conversion requirements
• An up-to-date lifeguard qualification is desirable but not essential.
• Experience in teaching adult and child programmes is desirable but not essential.
• Experience within a club setting is desirable but not essential.
• Tax-free salary of 153,000 (QAR) per annum
• Private medical insurance
• Access to lifestyle discounts

How to apply

If you are ready to dive into this exciting opportunity as a Site Leader with Hamilton Aquatics Swimming and Training, please email , quoting reference SLDoha-Aug25. Attach your CV, cover letter, and copies of your SEQ Level 2 Swimming Teacher (or equivalent) certificate, Lifeguard Qualification, and any current CRB.

The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.

Accountability & Responsibilities of Role:

• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
• Track and report on team metrics, identifying areas for improvement and taking corrective actions.
• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
• Maintain compliance with internal policies, processes, and industry regulations.

Position Requirement:

• High school Certificate or bachelor’s degree.
• 3–5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
• Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication skills, both verbal and written.
• Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
• Ability to analyze performance data and translate insights into action.
• Exposure to multi-channel or omnichannel support environments.
• Experience handling escalations and working cross-functionally.
• Familiarity with basic coaching frameworks and performance improvement plans.
• Team CSAT and Quality Scores
• Attendance, Adherence, and SLA Compliance
• Agent Productivity and Engagement
• Reduction in Escalations and Error Rates

Work Environment & Schedule:

• Hybrid/Remote options available based on location.
• Rotational shifts including weekends or holidays, as needed.

Requisition Number: 23230BR

Description:

We are looking for an innovative Technology Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Technology Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the implementation of technology-driven transformational projects.

Key Responsibilities:

1. Leadership & Team Management:
   Lead and mentor a cross-functional team of consultants and client staff focused on technology initiatives. Foster a culture of innovation, collaboration, and continuous improvement within the team.
2. Project Development & Execution:
   Design and implement technology strategies that leverage Artificial Intelligence, Digital Water solutions, and Intelligent Transportation Systems to enhance operational efficiency and service delivery. Oversee the execution of transformational technology projects, ensuring alignment with client objectives and industry best practices. Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
3. Stakeholder Engagement:
   Collaborate with client stakeholders to identify technology needs and opportunities for innovation. Provide regular updates and presentations to the Program Director and client executives on project status, insights, and outcomes.
4. Continuous Improvement & Innovation:
   Stay abreast of emerging technologies and trends in Artificial Intelligence, Digital Water, and Intelligent Transportation Systems. Facilitate workshops and training sessions to enhance the technological capabilities of the client team.

What We Offer:

• Competitive salary and a comprehensive benefits package.
• Opportunity to lead transformative technology initiatives within the public sector.
• A dynamic and collaborative work environment.

Qualifications:

Experience:

• Minimum of 25 years of experience in a relevant Industry, with at least 12 years in a leading role, preferably within the roads or drainage sectors.
• Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent.
• Proven experience in leading projects involving Artificial Intelligence, Digital Water technologies, and Intelligent Transportation Systems.

Education:

• Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
• Required relevant Chartered status and Professional License(s).

Skills:

• Strong leadership and team management capabilities.
• Excellent analytical, strategic, and problem-solving skills.
• Proficient in current technologies and methodologies related to asset management and operations.
• Exceptional communication and interpersonal skills.

Language Skills:

Arabic language skills are preferred but not essential.

About Stantec:

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Technology

Summary

Duties and responsibilities related to the Team Leader - Spa role:

• Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.
• Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
• Train new and existing therapists on treatment protocols and brand standards, and conduct regular quality checks to ensure service consistency.
• Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
• Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
• Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.
• Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
• Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must

The role of
Team Leader
is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.

Accountability & Responsibilities of Role:

• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
• Track and report on team metrics, identifying areas for improvement and taking corrective actions.
• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
• Maintain compliance with internal policies, processes, and industry regulations.

Position Requirement:

• High school Certificate or bachelor's degree.
• 3–5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
• Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication skills, both verbal and written.
• Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
• Ability to analyze performance data and translate insights into action.
• Exposure to multi-channel or omnichannel support environments.
• Experience handling escalations and working cross-functionally.
• Familiarity with basic coaching frameworks and performance improvement plans.
• Team CSAT and Quality Scores
• Attendance, Adherence, and SLA Compliance
• Agent Productivity and Engagement
• Reduction in Escalations and Error Rates

Work Environment & Schedule:

• Hybrid/Remote options available based on location.
• Rotational shifts including weekends or holidays, as needed.

Organization- Andaz Doha
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Andaz Doha is a five-star luxury lifestyle property in the heart of Doha, expressed through local experiences, art and design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests' creativity and inspiring them to express their unique style and passions.

Team Leader - Security role

• Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and associates.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in Hotel operations.
• Good problem-solving, administrative, and interpersonal skills are a must.

Summary

At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role

In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task

Organization- Grand Hyatt Doha
Summary
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of
Wellbeing, Inclusion, Respect, Empathy, Integrity,
and
Experimentation
are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications
Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task