173 Team Leader jobs in Qatar

Are you a highly motivated and experienced swimming teacher looking to take the next step in your career? Hamilton Aquatics is seeking a Site Leader to manage and deliver our Learn to Swim programme in Doha, Qatar

As a Site Leaderat Hamilton Aquatics, you'll have the opportunity to lead and inspire a team of swim teachers to deliver top-quality lessons to students of all ages and abilities. You'll be responsible for managing the site effectively, ensuring high levels of customer service, and maintaining a strong focus on customer retention and satisfaction.

Key responsibilities:

Programme leadership and delivery

• Lead a team of swim teachers to ensure high-quality lesson delivery.
• Oversee lesson planning and implementation in line with Hamilton Aquatics' teaching philosophy.
• Monitor lesson effectiveness, ensuring students progress through the programme successfully.

Site management and customer service

• Manage the day-to-day operations of the Learn to Swim site.
• Ensure high customer satisfaction and retention by providing excellent service.
• Address customer inquiries and concerns professionally, escalating when necessary.

Team leadership and development

• Support and mentor swim teachers, ensuring continued professional growth.
• Assist with recruitment, training, and performance evaluation of team members.

Administration and compliance

• Manage lesson scheduling, attendance tracking, and customer communications.
• Oversee site safety procedures, including adherence to child protection policies and health and safety regulations.
• Maintain accurate administrative records and ensure compliance with Hamilton Aquatics policies.

Requirements:

• Swim England Qualifications Level 2 Swimming Teacher qualification (or equivalent)
• Minimum of 2 years of teaching experience delivering lessons to a range of abilities
• Proven experience in a related field with administration, recruitment and KPI responsibilities
• Exceptional communication skills including face-to-face, over-the-phone and email correspondence.
• Experience in a curriculum setting.
• A valid driving license – subject to Qatar license conversion requirements
• An up-to-date lifeguard qualification is desirable but not essential.
• Experience in teaching adult and child programmes is desirable but not essential.
• Experience within a club setting is desirable but not essential.
• Tax-free salary of 153,000 (QAR) per annum
• Private medical insurance
• Access to lifestyle discounts

How to apply

If you are ready to dive into this exciting opportunity as a Site Leader with Hamilton Aquatics Swimming and Training, please email , quoting reference SLDoha-Aug25. Attach your CV, cover letter, and copies of your SEQ Level 2 Swimming Teacher (or equivalent) certificate, Lifeguard Qualification, and any current CRB.

Company Description

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Role Description

This is a full-time on-site role for a Team Leader located in Doha, Qatar. The Team Leader will be responsible for overseeing daily operations, managing team performance, and ensuring project goals are met. Responsibilities include coordinating tasks, providing feedback and support to team members, and acting as a liaison between the team and upper management. The Team Leader will conduct regular meetings, track progress, and ensure adherence to company standards and policies.

Qualifications

• Leadership and team management skills
• Organizational and time management skills
• Ability to communicate effectively, both written and verbally
• Problem-solving and conflict resolution skills
• Familiarity with project management tools and software
• Experience in the relevant industry is a plus
• Bachelor's degree in Management, Business Administration, or related field
• Ability to work on-site in Doha, Qatar

The role of
Team Leader
is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.

Accountability & Responsibilities of Role:

• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
• Track and report on team metrics, identifying areas for improvement and taking corrective actions.
• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
• Maintain compliance with internal policies, processes, and industry regulations.

Position Requirement:

• High school Certificate or bachelor's degree.
• 3–5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
• Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication skills, both verbal and written.
• Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
• Ability to analyze performance data and translate insights into action.
• Exposure to multi-channel or omnichannel support environments.
• Experience handling escalations and working cross-functionally.
• Familiarity with basic coaching frameworks and performance improvement plans.
• Team CSAT and Quality Scores
• Attendance, Adherence, and SLA Compliance
• Agent Productivity and Engagement
• Reduction in Escalations and Error Rates

Work Environment & Schedule:

• Hybrid/Remote options available based on location.
• Rotational shifts including weekends or holidays, as needed.

Organization- Andaz Doha
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Andaz Doha is a five-star luxury lifestyle property in the heart of Doha, expressed through local experiences, art and design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests' creativity and inspiring them to express their unique style and passions.

Team Leader - Security role

• Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and associates.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in Hotel operations.
• Good problem-solving, administrative, and interpersonal skills are a must.

Summary

At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role

In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task

Organization- Grand Hyatt Doha
Summary
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of
Wellbeing, Inclusion, Respect, Empathy, Integrity,
and
Experimentation
are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications
Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task

Organization- Andaz Doha
Summary
Duties and responsibilities related to the Team Leader - Outlet
role

• Supervise and coordinate the daily operations of the restaurant, ensuring smooth and efficient service during all shifts.
• Assist in scheduling staff shifts ensuring adequate coverage while optimizing efficiency.
• Contribute to the development and execution of promotional activities and events, enhancing the restaurant's visibility and profitability.
• Assist with inventory management, including ordering, receiving, and controlling stock to minimize waste and ensure availability.
• Support the implementation of health and safety regulations, ensuring a clean, safe, and sanitary environment for guests and colleagues

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must

Summary

Are you looking for a rewarding career in the hospitality industry? Park Hyatt Doha a premier brand within the renowned global hotel chain Hyatt is currently seeking a dedicated and motivated individual to join our team as a Team Leader in Housekeeping Department.

In this role you will play a crucial role in ensuring the cleanliness and comfort of our guests' rooms. Your responsibilities will include supervising and supporting the housekeeping staff, coordinating daily operations, and maintaining Hyatt's high standards of cleanliness and hygiene.

Qualifications

• Previous experience in a housekeeping or related supervisory role, demonstrating knowledge of housekeeping operations and standards.
• Strong leadership skills and the ability to motivate and inspire a team.
• Excellent communication and organizational skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Flexibility to work different shifts, including weekends and holidays.

At Hyatt, we pride ourselves on providing exceptional service to our guests, and we believe that starts with taking care of our employees.

Be part of our exceptional team at Park Hyatt Doha, where your dedication to maintaining top-notch standards will contribute to unforgettable guest experiences. Apply now and become a vital part of our commitment to excellence.

Organization- Park Hyatt Doha
Summary
Park Hyatt Doha is looking for a dedicated and service-oriented Shift Leader – Events (Arabic Speaker) to join our Food and Beverage team. In this role, you will be responsible for supervising event setups, coordinating with internal teams, and ensuring flawless execution of all banquet and event functions.

Qualifications

• Minimum 2–3 years of experience in banquets/events operations within a luxury hotel
• Strong leadership and organizational skills
• Excellent communication and problem-solving abilities
• Flexible to work in shifts, including weekends and holidays
• Knowledge of banquet setups and event service standards

If you're ready to take your career to new heights and be part of something truly special, we want to hear from you Join us at Park Hyatt Doha – where luxury meets opportunity.

Apply today and start your journey with us

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Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.