66 No Experience jobs in Qatar

A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:

Be Customer Obsessed:
Focus on the customer and all else will follow.

Act with Integrity: We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative:
We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership:
Be the change you want to see and take ownership.

Work Smart and Deliver Results: You can do more by doing less, better, and faster.

It's All About People:
Be a team player; together, we are stronger.

About the Role:

We’re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.

You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.

What You’ll Do:

Root Cause & Issue Analytics

• Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
• Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
• Develop frameworks to categorize and quantify the impact of systemic CX issues.

Retention & Churn Analysis

• Analyze customer lifecycle data to understand key drop-off points and churn predictors.
• Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
• Identify cohorts at risk and provide insights for lifecycle interventions.

Behavioral Segmentation & Journey Mapping

• Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
• Design and run analyses to evaluate the impact of experiments and personalization efforts.
• Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.

Insight Delivery & Stakeholder Influence

• Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
• Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
• Support the continuous improvement of CX KPIs and feedback loops.

We’re Excited About You Because You Have…

• 3–5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
• Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
• Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
• Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
• Ability to manipulate and analyze large datasets to find actionable insights.
• Strong problem-solving skills and a hypothesis-driven approach to analysis.
• Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
• A growth mindset and curiosity about customer behavior.

Preferred Qualifications

• Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
• Background in experimentation (A/B testing, test vs. control).
• Familiarity with customer segmentation, recommender systems, or churn modeling.

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Provide a warm and welcoming environment for patients and their families. Answer patient inquiries regarding appointments, billing, and other administrative matters. Assist patients with navigating the facility and accessing necessary services. Resolve patient complaints and concerns in a timely and professional manner. Escalate complex issues to the appropriate department or personnel. Maintain accurate patient records and documentation. Collaborate with healthcare professionals to ensure seamless patient care. Proactively identify opportunities to improve the patient experience. Adhere to all company policies and procedures related to patient privacy and confidentiality. Participate in patient experience improvement initiatives. Qualifications High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience. Relevant life support / resuscitation certificates preferred but there will be opportunity to undertake as part of orientation. Excellent communication and interpersonal skills. Strong problem-solving and critical thinking abilities. Proficiency in English; Arabic language skills are a plus. Empathy and patience when dealing with patients and their families. Knowledge of healthcare services and terminology. Basic computer skills for data entry and communication purposes.

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About the role

Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the customer experience communications forward.
- Other operational duties would include:_
- Support the Manager Customer Experience Projects and Communications with the internal communications planning for the division.
- Create original, compelling copy that is aligned to the Qatar Airways brand, for a wide range of media.
- From ideation to implementation, the copywriter will deep-dive into exploring creative ideas, andcommunicate copy directions, decisions, and rationale in line with the strategy developed by the Manager Customer Experience Projects and Communications.
- Communicate between various teams internally, and partners and vendors externally.
- Provide adhoc communications for the Chief Officer Customer Experience.
- Maintain focus for last-minute communication projects ensuring frequent interaction within the business to ensure a balance between immediate project needs and long term goals of the division.
- Keep abreast with any market trends and developments
- Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About you

We are looking for a passionate and dynamic experienced professional to join Projects and Communications.
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Experience writing copy for advertising/marketing agencies or lifestyle/culture media outlets.
- Higher education in English or work experience in journalism-related field.
- Experience developing long and short copyMaster degree in Communications,_ preferred_
- It is essential -_
- Have to be agile and be able to move quickly between business communications, storyboard writing, short and long form copy, creative content and much more for the division.
- A strong portfolio showcasing creative writing skills that covers a wide-range of media
- A creative and curious mind, an eye for detail, and a captivating storyteller.
- The ability to work both independently and collaborate as part of a team, handling multiple projects simultaneously.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

**About the Job**

As a Nutritionist, you will assess and promote healthy eating habits by developing health plans and educating Cabin Crew population about the food. You will provide health advices, develop and promote healthy meal options based on nutritional and dietary needs.

You will evaluate the health of staff and based on the findings, plan different approaches to tackle and address healthy lifestyle for Cabin Crew considering their shift patterns and other factors. Advice on which foods to eat and those foods to avoid to improve their health, counsel on nutrition issues and healthy eating habits.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**:

- You must hold a Bachelor's Degree with a minimum of 5 years of job relevant experience.
- A Degree in dietetics, foods and nutrition, food service systems management, clinical nutrition or a related area would be highly preferred.
- You should possess excellent communication skills, both oral and written.
- You should portray a high level of Performance and role model behavior.
- You must be computer literate with high knowledge of MS Office.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Kindly read carefully before you apply!

*Only local applicants living in Qatar can apply.

*Our working hours is on a split shift bases, from 8am - 12pm then 4pm - 8pm.

*NOC letter from last employer should be provided.

*Experience letter, letter of good conduct and police clearance letter should be provided.

Job Overview:
The Customer service agent will **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Position Duties & Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Position Duties & Responsibilities:

- University degree.
- 3-5 years of proven experience as CSA.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Salary**: From QAR4,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Job Number** 23047071

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
- Marriott International is an equal opportun

Human resource officers are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR directors and managers accomplish HR-related tasks.

HR Officers are involved with nearly all programs and services that relate to a company's human resources division. Their work, which is often decidedly administrative in nature, involves documenting grievances, terminations, absences, performance reports, and compensation and benefits information.

Beyond administrative duties, however, HR officers are also often involved in recruiting, hiring, and training new employees. Typical tasks therefore include posting job openings, gathering information on new applicants, contacting references, and informing employees of their hiring status. These members of the HR team are also often responsible for handling everything from scheduling the office holiday party to handling travel arrangements for company executives.

Requirements :

• Must be in Qatar (Local Hire)
• Qatar Driving License must
• Must have 3 to 5 years of experience
• BSc / BA in Human Resource Management or Business or relevant field
• Typical responsibilities include :
• Recruiting, training, and developing staff
• Making sure that staff get paid correctly and on time
• Pensions and benefits administration
• Approving job descriptions and advertisements
• Looking after the health, safety, and welfare of all employees
• Organizing staff training sessions and activities
• Monitoring staff performance and attendance
• Advising line managers and other employees on employment law and the employer's own employment policies and procedures
• Ensuring candidates have the right to work at the organization
• Negotiating salaries, contracts, working conditions, or redundancy packages with staff and representatives.

Pay : QAR 3500.00 - QAR 5000.00 per month

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About the role:

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:

• Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader.
• Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
• Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
• Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
• Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
• Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.

Qualifications

About you:

• Bachelors Degree or Equivalent with Minimum 6 years of job – related experience
• Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
• Experience in luxury tourism or hospitality environment
• Project or Program Management experience required
• PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage

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Job title

Customer Experience Delivery Manager

Ref #

25000HW

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 23-Aug-2025
  
  

About The Role

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by:

• Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader.
• Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints.
• Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions.
• Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets.
• Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks.
• Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction.

Qualifications

About you:

• Bachelor's Degree or equivalent with a minimum of 6 years of related experience.
• Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork.
• Experience in luxury tourism or hospitality environment.
• Project or Program Management experience.
• PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous.

About Qatar Airways Group

Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before.

Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.

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