165 Receptionist jobs in Doha

Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

A Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Curio Doha Aleph Residence

Full-time

Curio Collection by Hilton

Guest Services, Operations, and Front Office

We are looking for a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Job Responsibility:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks such as filing and photocopying.
• Responding to requests for help and information.
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits.
• Ensure reception area is tidy and presentable, with all necessary stationery and material

Candidate Requirements:
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in PMS Opera system.
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills

• Assigns guests to the proper rooms upon check-in.
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings.
• Processes customer payments and verifies credit card information.
• Maintains accurate records of bookings and payments.
• Escalates more critical issues and concerns to supervisor or appropriate teams.
  
  

• Have knowledge of hotel rates, packages, discounts and how to handle each of them accordingly.
• Have thorough knowledge of hotel credit policies and procedures.
• Develop a thorough knowledge of room's location, types of room and rooms operation.
• Have a thorough knowledge on Opera and registration operation.
• Have knowledge of the hotel property, hotel and staff service with hours of operation.
• Have a good knowledge of reservation department, starting from handling the same day reservation, future bookings when necessary and have knowledge of cancellation Policy and No Show.
• Have full knowledge of handling internal & external calls.
• Familiarity with office equipment
• Excellent verbal and written communication skills.
• Customer service and customer-focused attitude.
• Organized, resourceful, and multitasking.
• Problem-solving and ability to work under pressure.
• Filing, record-keeping, and scheduling.
• Processing transactions and correspondence tools.
• Active listening and professional appearance.

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As a Receptionist, you will be responsible in providing personal service and special assistance on the needs, requests and inquiries of all guests staying in the hotel.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Our global Law Firm Client is looking for a permanent part-time Arabic/English speaking Receptionist to join their team in Doha.

Working hours will be 8am-1pm. Will be the first point of contact, either in person or by telephone, to provide a positive and professional image of the firm. To respond to telephone calls in a courteous and helpful manner and to greet clients in an efficient and welcoming way.

Key Responsibilities:

To answer incoming calls in a polite, efficient and helpful manner, take information and relay it promptly and accurately, as appropriate.

To greet clients in a courteous and welcoming manner, retrieve the visitor pass, offer refreshments and inform Partner of client’s arrival.

Liaise with the IT Manager on any IT or telephone problems as well as informing them in advance of any power shutdown.

To receive and send documents by courier, tracking on the internet.

Ensuring Reception and the waiting area are tidy and newspapers are provided at all times.

Ensure conference rooms are serviced.

Maintain an effective booking service for conference rooms, allocating the appropriate size of room.

Check emails, forwarding appropriately.

Sorting mail, date stamping and entering on Excel, ensure documents are delivered to the correct case handlers.

Take bookings for video conference calls, ensuring IT activated at the correct time.

Order lunch for staff meetings and ensure refreshments are provided.

Hotel/ travel on request from office admin

Assisting in general office admin task when required i.e: - petty cash; - maintenance of personal details i.e; exit visa/ ID/ passport expiry; - pick up any groceries for the office; - entering of business cards on InterAction; - any other admin tasks that can be completed without affecting Reception duties.

Be educated to at least high school level; degree desirable.

Have previous receptionist experience preferably in a legal or professional services environment.

Be fluent in English and Arabic.

Have a polite and helpful telephone manner and able to pass messages accurately both verbally and in writing.

Have a pleasant, welcoming personality and be able to interact with staff at all levels.

Be able to multi-task and take a proactive approach to work.

Be able to interact with staff at all levels.

Be able to work discretely and deal with confidential information.

Salary: AED5,500 - 6,500

About The Company

Miller Hay is a privately owned boutique recruitment consultancy specialising in providing clients with secretarial and professional office support staff. We are experienced in placing top level Executive Assistants, Office Managers, Legal Secretaries, Administrators and Receptionists on a permanent and contract basis. Our range of industry sectors includes banking and financial services, professional services, FMCG and commercial as well as supporting the private offices of HNWI.

Located in the Dubai International Financial Centre (DIFC) our team is dedicated to supporting our clients in the region. With a passion for uncompromising quality, Miller Hay has a market-leading reputation for providing an honest, transparent and personal service where the long term needs of clients and candidates take priority over all else.

Our client is now looking for a Receptionist to join their Doha office!

Our client is a global leader in management consulting with a presence in 70 cities across 30 countries, seeking a dedicated Receptionist to join their Doha office. This role is pivotal in creating a welcoming environment for visitors and managing various office functions efficiently.

• Reception Coverage: Provide full-time, face-to-face reception coverage, welcoming visitors, offering refreshments, directing them to the meeting space, and notifying the meeting organizer of their arrival.
• Office Coordination: Liaise with office help/cleaning teams and building support for smooth office operations.
• Communication Management: Handle the Office Services mailbox, incoming facsimiles, main reception phone line, and calendar; circulate office-wide communications or announcements.
• Access Management: Oversee building security access and parking access, manage office access cards, and maintain accurate records.
• Meeting and Event Support: Manage room bookings, configurations, and IT coordination for meetings, trainings, and events; assist with Zoom troubleshooting and audio-visual setups.
• Courier and Mail Services: Manage courier accounts, handle local and international courier services, and distribute internal mail.
• Administrative Support: Arrange transportation for partners and visitors, manage invoices and corporate card enrollments, oversee office services onboarding and offboarding, and track office occupancy and maintenance.
• Application Management: Operate online internal office applications such as Teams, Zoom, and Colleague Connect.
• Ad-Hoc Tasks: Address interdepartmental inquiries and proactively follow best practices to support the firm's culture and business needs.

• Experience: Minimum of 3 years in a similar role; experience in financial services, management consultancy, or professional services is a plus.
• Educational Background: High School Diploma or equivalent; additional qualifications in Business Administration or Office Management preferred.
• Skills and Attributes:
• Professional demeanor with excellent English communication skills.
• Calm, friendly, warm, confident, and detail-oriented.
• Highly organized, proactive, and able to work under pressure.
• Strong problem-solving abilities and service-focused.
• Excellent communicator and negotiator in a multicultural environment.
• Ability to manage multiple tasks, prioritize effectively, and maintain confidentiality.
• Technical Skills: Proficiency in Outlook, PowerPoint, Excel, and Word; video conferencing knowledge is a plus.
• Additional Knowledge: Familiarity with smart office technology and Oracle is advantageous.

Competitive salary with benefits. Professional Development: Access to ongoing training and development opportunities to enhance your skills and advance your career.

Work-Life Balance: Flexible working hours and a supportive work environment.

Performance Bonuses: Opportunity to earn performance-based bonuses based on individual and company achievements.

Company Events and Social Activities: Participate in team-building events, social gatherings, and other corporate activities that foster a positive work culture.

Meal and Refreshment Services: Complimentary refreshments and catering services for office events and daily needs.

Career Growth: Opportunity to work with a leading management consulting firm and grow within the organization.