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66 Call Center jobs in Doha

Call Center Agent - Banking

Doha, Doha ECCO Gulf Majorel Qatar

Posted 5 days ago

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Job Description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

  • Previous experience in a call center or customer service role, preferably in the banking industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and handle challenging situations calmly.
  • Proficiency in using computer systems and software applications.
  • Fluency in English; knowledge of Arabic is a plus.
Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

  • Handling inbound and outbound calls related to banking inquiries and services.
  • Providing accurate information and solutions to customer queries.
  • Maintaining customer records by updating account information.
  • Resolving customer complaints efficiently and effectively.
  • Collaborating with team members to improve customer service processes.
  • Adhering to all company policies and procedures.
Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance coverage.
  • Paid time off and holiday benefits.
  • Continuous training and professional development opportunities.
  • Supportive and collaborative team culture.
  • Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

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Call Center Agent - Banking

Doha, Doha ECCO Gulf Majorel Qatar

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus. Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.

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Call Center Supervisor

Doha, Doha Starlink Qatar

Posted 14 days ago

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Job Description

Overview

We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.

Responsibilities
  • Lead and develop a team of call center agents to deliver exceptional customer service.
  • Oversee daily operations, including staff scheduling, performance monitoring, and training.
  • Identify and implement process improvements to enhance service efficiency and quality.
  • Monitor call quality through ongoing evaluation and a robust monitoring process.
  • Generate and analyze operational reports to support management decisions and strategic goals.
  • Foster a patient-focused environment and uphold high standards of conduct.
Required Qualifications
  • Bachelor's degree or equivalent qualification.
  • 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
  • A minimum of 2 years in a team lead or supervisory position.
  • Advanced proficiency in Microsoft Office suite and Outlook.
  • Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
  • Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
  • Fluency in both English and Arabic is mandatory.
  • Experience in managing shift staffing and ensuring efficient workforce coverage.
Preferred Qualifications
  • Experience within a healthcare-specific call center environment.
  • Strong background in recommending and implementing call center process and policy improvements.
  • Excellent collaboration and teamwork skills for working with management on strategic goals.
  • Demonstrated commitment to continuous learning and professional growth.
  • High levels of integrity and a strong understanding of professional ethics.

━━━

? – ? !

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Call Center Representative

Doha, Doha Starlink Qatar

Posted 14 days ago

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Job Description

We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service.

You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality.

You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.

Requirements:
  • Bachelor's degree or equivalent qualification.
  • Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
  • Professional fluency in both written and spoken English and Arabic is mandatory.
  • Proficiency in basic computer skills, including Microsoft Office and Outlook.
  • Demonstrated ability to accurately document notes and information in call center tools.
  • Proven troubleshooting skills with a focus on providing first-time resolution.
  • Ability to adhere to strict work schedules and maintain high service quality standards.
  • Experience with internal communication functions like staff paging and messaging.
Preferred Qualifications:
  • Experience in a Health Care Call Center environment.
  • Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems.
  • Experience in coordinating and executing emergency workflows.
  • A strong track record of maintaining courtesy and professionalism in high-pressure situations.
  • Familiarity with participating in regular coaching and training for performance improvement.

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Call Center Representative

Doha, Doha Vistas Global

Posted 24 days ago

Job Viewed

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Job Description

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

  • Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
  • Process orders, returns, and exchanges accurately.
  • Escalate complex issues to the appropriate teams when necessary.
  • Maintain accurate records using CRM software.
  • Ensure compliance with company policies, data security, and confidentiality standards.

Skills

  • Excellent communication and interpersonal skills.
  • Strong bilingual proficiency in Arabic & English.
  • Ability to manage stressful situations with professionalism.
  • Competent in CRM software and Microsoft Office.
  • Strong attention to detail and problem-solving skills.

Qualifications

  • High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
  • 2–3 years of customer service experience, preferably in transportation or a similar sector.
  • This is a contract position based in Qatar.
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Call Center Advisor

Doha, Doha DHL Group

Posted 3 days ago

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Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the worlds most international company in the world

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.

Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!

YOUR TASKS : Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices. Provide daily updates on clearance status of all shipments held in customs for clearance on ACA Daily check points to be created for network visibility using appropriate exception codes. Track and trace shipments in adherence to DHLs network trace standards and investigate thoroughly undelivered returned delayed lost damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time Maintain a thorough knowledge of all departments DHL network products and services so that customers are provided with accurate information on transit times clearance delays custom paperwork requirements packing accounting and sales queries with confidence at all times. Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

YOUR PROFILE : Proven ability to work under pressure in a fast paced time sensitive environment Sound educational back ground with knowledge of the Service Industry an added advantage Good oral and written communication skills English & Arabic preferable Tolerance for stress in a fast paced working environment. Adheres to policies and procedures Possesses good relationship building and interpersonal skills Ability to effectively contribute as a team member as part of a busy team

OUR OFFER : Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks Then apply now!

We look forward to receiving your application!

Required Experience : Unclear Seniority

Key Skills Channel Marketing Accounting Tally CSS Corporate Risk Management Hibernate Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Call Center Representative

Doha, Doha Starlink Qatar

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service. You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality. You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role. Requirements:

Bachelor's degree or equivalent qualification. Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment. Professional fluency in both written and spoken English and Arabic is mandatory. Proficiency in basic computer skills, including Microsoft Office and Outlook. Demonstrated ability to accurately document notes and information in call center tools. Proven troubleshooting skills with a focus on providing first-time resolution. Ability to adhere to strict work schedules and maintain high service quality standards. Experience with internal communication functions like staff paging and messaging. Preferred Qualifications:

Experience in a Health Care Call Center environment. Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems. Experience in coordinating and executing emergency workflows. A strong track record of maintaining courtesy and professionalism in high-pressure situations. Familiarity with participating in regular coaching and training for performance improvement.

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Call Center Supervisor

Doha, Doha Starlink Qatar

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct. Responsibilities

Lead and develop a team of call center agents to deliver exceptional customer service. Oversee daily operations, including staff scheduling, performance monitoring, and training. Identify and implement process improvements to enhance service efficiency and quality. Monitor call quality through ongoing evaluation and a robust monitoring process. Generate and analyze operational reports to support management decisions and strategic goals. Foster a patient-focused environment and uphold high standards of conduct. Required Qualifications

Bachelor's degree or equivalent qualification. 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment. A minimum of 2 years in a team lead or supervisory position. Advanced proficiency in Microsoft Office suite and Outlook. Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems. Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports. Fluency in both English and Arabic is mandatory. Experience in managing shift staffing and ensuring efficient workforce coverage. Preferred Qualifications

Experience within a healthcare-specific call center environment. Strong background in recommending and implementing call center process and policy improvements. Excellent collaboration and teamwork skills for working with management on strategic goals. Demonstrated commitment to continuous learning and professional growth. High levels of integrity and a strong understanding of professional ethics. ━━━ ? – ? !

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Call Center Representative

Doha, Doha Vistas Global

Posted 24 days ago

Job Viewed

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Job Description

We are looking for a

Call Center Representative

to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels. Key Responsibilities Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels. Process orders, returns, and exchanges accurately. Escalate complex issues to the appropriate teams when necessary. Maintain accurate records using CRM software. Ensure compliance with company policies, data security, and confidentiality standards. Skills Excellent communication and interpersonal skills. Strong bilingual proficiency in Arabic & English. Ability to manage stressful situations with professionalism. Competent in CRM software and Microsoft Office. Strong attention to detail and problem-solving skills. Qualifications High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus). 2–3 years of customer service experience, preferably in transportation or a similar sector. This is a contract position based in Qatar.

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Call Center Agent (Arabic & English Speaker)

Doha, Doha Confidential Company

Posted 5 days ago

Job Viewed

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Job Description

Call Center Agent (Arabic & English Speaker)

We are looking for a Call Center Agent who is a native Arabic speaker and fluent in English to join our customer service team (Call Centre).

Requirements:

  • Minimum 2 year of experience in customer service or call center
  • Must have a valid QID
  • Ready to join immediately
  • Age below 35 years

Employment Type

  • Full Time

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • Cashier
  • Teller

Keywords

  • Customer Service Representative
  • Problem Solving
  • Support Agent
  • Customer Service
  • Call Centre

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