76 Call Center jobs in Qatar

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Call Center Agent

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Call Center Agent

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Greenfix Property Care Additional Information

Job Number 25125983

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar

Schedule Full Time

Located Remotely? N

Position Type

Non-Management

Position Summary

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

Job Id: 7ETchcmFh980E4+i+iGuitpb/5PU3jlS1YlUEcyjpeP9XDeMM0+BbMujJwINFgcGZsV1VYlUQkmVCxyb7otD4Q+lb1uVFdJZmxMLePsAXPyBk89iTAPRT/Vq0g0DZOBvV5tTRRN7i5HR7lHGgBT1bKNBggCY5Ta/ljF4rCLiZ8J0MnkkaudB14J6ctC9Fa4x0gQvCNI= Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Customer Support:

Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution:

Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation:

Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge:

Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration:

Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics:

Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage

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**We are looking to hire a qualified Call Center Agent to join our dynamic team.**

**Job Description**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Job Types**: Full-time, Permanent

**Salary**: QAR6,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Banking / Financial Institutional: 2 years (required)

**Language**:

- English (required)
- Arabic (required)

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

#J-18808-Ljbffr

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus. Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.

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Hiring

Call Center Agent
- experience in electronics field is a benefit
- experience as a Call Center Agent min 3 years
- ability to work with multiple tasks
- transferable (with NOC)
- valid QID
- available in Qatar

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- call center agent: 3 years (required)

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.
  
  

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.
  
  

Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.
  
  

Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

#J-18808-Ljbffr

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures.

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.

Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr