Explore numerous call center job opportunities. These roles often involve handling customer inquiries, providing support, and resolving issues via phone, email, or chat. Call center positions are available across various industries, offering a chance to develop communication and problem-solving skills.166 Call Center jobs in Qatar
Call center agent
Doha, Doha
SWATX
Posted 26 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements: High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements: High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
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This advertiser has chosen not to accept applicants from your region.
0
Call center agent
Profesional Labs It
Posted today
Job Viewed
Job Description
Customer Support :Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution :Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation :Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge :Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration :Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics :Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:
High school diploma or equivalent is required; a degree in a related field is a plus.
Prior experience in a customer service or call center role is preferred.
Strong communication skills, both verbal and written.
Ability to handle stressful situations and manage customer expectations effectively.
Proficient in using computer systems and CRM software.
Fluency in Arabic is preferred; knowledge of English is an advantage.#J-18808-Ljbffr
Issue Resolution :Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation :Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge :Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration :Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics :Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:
High school diploma or equivalent is required; a degree in a related field is a plus.
Prior experience in a customer service or call center role is preferred.
Strong communication skills, both verbal and written.
Ability to handle stressful situations and manage customer expectations effectively.
Proficient in using computer systems and CRM software.
Fluency in Arabic is preferred; knowledge of English is an advantage.#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Doha, Doha
Al Ghattas Services
Posted today
Job Viewed
Job Description
Salary offered is QAR 2,500 and free accommodation, food and transport from and to the workplace, or a full package of QAR 4,500
- Job involves working in different shifts.
- For both Males and Females
**Skills Requirements**:
- Previous experience in a call center is preffered
- Intermediate command of English language and any extra language ( Arabic, French, German Spanish) are an advantage
- Essential Good interpersonal skills.
**Qualifications**:
- Graduate or 1-2 years of experience in call center
- Vocational, Tertiary or Trade qualification if available
**Job Types**: Full-time, Permanent
**Salary**: From QAR2,500.00 per month
Application Question(s):
- Do you live in Qatar?
- Do you have experience as a Call Center Agent?
- Can you get an NOC?
- Job involves working in different shifts.
- For both Males and Females
**Skills Requirements**:
- Previous experience in a call center is preffered
- Intermediate command of English language and any extra language ( Arabic, French, German Spanish) are an advantage
- Essential Good interpersonal skills.
**Qualifications**:
- Graduate or 1-2 years of experience in call center
- Vocational, Tertiary or Trade qualification if available
**Job Types**: Full-time, Permanent
**Salary**: From QAR2,500.00 per month
Application Question(s):
- Do you live in Qatar?
- Do you have experience as a Call Center Agent?
- Can you get an NOC?
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Posting Date** Jul 08, 2021
**Job Number** 21072594
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP
**Brand** The Ritz-Carlton
**Schedule** Full-Time
**Relocation?** N
**Position Type** Non-Management
**Located Remotely?** N
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.***
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**Job Number** 21072594
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP
**Brand** The Ritz-Carlton
**Schedule** Full-Time
**Relocation?** N
**Position Type** Non-Management
**Located Remotely?** N
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.***
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
**We are looking to hire a qualified Call Center Agent to join our dynamic team.**
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
**Salary**: QAR7,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Related work: 2 years (required)
**Language**:
- Arabic (required)
- English (required)
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
**Salary**: QAR7,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Related work: 2 years (required)
**Language**:
- Arabic (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Doha, Doha
QATAR MOBILE
Posted today
Job Viewed
Job Description
Strong phone and verbal communication skills along with active listening (Arabic/English)
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Quick response
- Ability to work under pressure
- Good multi-tasking skills.
**Job Type**: Permanent
**Experience**:
- Call Center: 2 years (preferred)
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Quick response
- Ability to work under pressure
- Good multi-tasking skills.
**Job Type**: Permanent
**Experience**:
- Call Center: 2 years (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent 1
Doha, Doha
Power International Holding
Posted 3 days ago
Job Viewed
Job Description
The Call Center Agent answers incoming calls from patients who want to book, change, or cancel appointments, respond to inquiries, manage complaints, and provide general information. They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind and follow up with patients about their appointments.
This role also involves making sales or recommendations for doctor services that may better suit the patient's needs. The agent will participate in training and other learning opportunities to expand their knowledge of the company and the position.
Job Responsibilities 1- Maintain a positive, empathetic, and professional attitude toward patients at all times.
- Answer phones from patients professionally and respond promptly to inquiries and complaints.
- Handle and resolve patient complaints.
- Follow up with and remind patients about their appointments.
- Research required information using available resources.
- Provide patients with information about SAC's services.
- Identify and escalate priority issues; report to the Marketing & Business Development Manager.
- Route inbound calls to the appropriate resources.
- Communicate and coordinate with colleagues as necessary.
- Perform other duties as assigned.
- Strong phone and verbal communication skills, along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Excellent management, organization, and time management skills.
- Strong problem-solving skills.
- ERP knowledge, preferably SAP; functional skills are a requirement for success in this role.
1-2 years
EducationDiploma or Certificate in a related field
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent 1
Doha, Doha
Power International Holding
Posted 3 days ago
Job Viewed
Job Description
The Call Center Agent answers incoming calls from patients who want to book, change, or cancel appointments, respond to inquiries, manage complaints, and provide general information. They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind and follow up with patients about their appointments. This role also involves making sales or recommendations for doctor services that may better suit the patient's needs. The agent will participate in training and other learning opportunities to expand their knowledge of the company and the position. Job Responsibilities 1
Maintain a positive, empathetic, and professional attitude toward patients at all times. Answer phones from patients professionally and respond promptly to inquiries and complaints. Handle and resolve patient complaints. Follow up with and remind patients about their appointments. Research required information using available resources. Provide patients with information about SAC’s services. Job Responsibilities 2
Identify and escalate priority issues; report to the Marketing & Business Development Manager. Route inbound calls to the appropriate resources. Communicate and coordinate with colleagues as necessary. Perform other duties as assigned. Additional Responsibilities 3
Job Knowledge & Skills
Strong phone and verbal communication skills, along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Excellent management, organization, and time management skills. Strong problem-solving skills. ERP knowledge, preferably SAP; functional skills are a requirement for success in this role. Job Experience
1-2 years Education
Diploma or Certificate in a related field
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Maintain a positive, empathetic, and professional attitude toward patients at all times. Answer phones from patients professionally and respond promptly to inquiries and complaints. Handle and resolve patient complaints. Follow up with and remind patients about their appointments. Research required information using available resources. Provide patients with information about SAC’s services. Job Responsibilities 2
Identify and escalate priority issues; report to the Marketing & Business Development Manager. Route inbound calls to the appropriate resources. Communicate and coordinate with colleagues as necessary. Perform other duties as assigned. Additional Responsibilities 3
Job Knowledge & Skills
Strong phone and verbal communication skills, along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Excellent management, organization, and time management skills. Strong problem-solving skills. ERP knowledge, preferably SAP; functional skills are a requirement for success in this role. Job Experience
1-2 years Education
Diploma or Certificate in a related field
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Call center agent 1
Power International Holding
Posted today
Job Viewed
Job Description
The Call Center Agent answers incoming calls from patients who want to book, change, or cancel appointments, respond to inquiries, manage complaints, and provide general information. They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind and follow up with patients about their appointments.This role also involves making sales or recommendations for doctor services that may better suit the patient's needs. The agent will participate in training and other learning opportunities to expand their knowledge of the company and the position. Job Responsibilities 1 Maintain a positive, empathetic, and professional attitude toward patients at all times.Answer phones from patients professionally and respond promptly to inquiries and complaints.Handle and resolve patient complaints.Follow up with and remind patients about their appointments.Research required information using available resources.Provide patients with information about SAC's services. Job Responsibilities 2 Identify and escalate priority issues; report to the Marketing & Business Development Manager.Route inbound calls to the appropriate resources.Communicate and coordinate with colleagues as necessary.Perform other duties as assigned. Additional Responsibilities 3 Job Knowledge & Skills Strong phone and verbal communication skills, along with active listening.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities, and manage time effectively.Excellent management, organization, and time management skills.Strong problem-solving skills.ERP knowledge, preferably SAP; functional skills are a requirement for success in this role. Job Experience 1-2 years Education Diploma or Certificate in a related field
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8
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
QNB Group
Posted today
Job Viewed
Job Description
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence extends to more than 31 countries across three continents, offering a comprehensive range of products and services. The bank employs over 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like Standard & Poor's, Moody's, and Fitch, and has won numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The bank actively supports community initiatives and sponsors various social, educational, and sporting events.
Job Purpose SummaryThe incumbent will primarily conduct business over the telephone, utilizing advanced contact technology to provide excellent customer service.
Essential Duties & Responsibilities- Shareholder & Financial: Achieve KPIs such as call answering time, query resolution time, and number of calls handled daily. Implement KPIs and best practices, promote cost efficiency, and operate within delegated powers.
- Customer (Internal & External): Respond to incoming calls adhering to quality standards, provide complete and accurate product information, follow data protection policies, assist with customer queries, maintain SLAs, build strong relationships with internal departments, and provide data for audits and compliance.
- Internal (Processes, Products, Regulatory): Gain product knowledge, protect the bank's image, handle customer requests professionally, follow-up on unresolved inquiries, identify trends and suggest improvements, adhere to guidelines and data policies.
- Learning & Knowledge: Maintain knowledge of banking products and call center operations, participate in performance assessments, identify and pursue professional development opportunities.
- Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (preferred).
- Minimum 2 years of relevant experience, preferably in a highly-rated international bank.
Note: Applicants must attach a Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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