86 Call Center Agent jobs in Qatar

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Type: Full-time

Pay: Up to QAR2,200.00 per month

Language:

• English & Arabic (Required)

Job Title: Call Center Agent (Arabic Speaking)

Location: Qatar

Department: Sales & Customer Service

Job Purpose

To handle incoming and outgoing calls, provide accurate information about driving courses, assist in student registrations, and ensure excellent customer service to Arabic-speaking clients.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in Arabic.
• Provide detailed information on driving courses, packages, fees, and schedules.
• Register students and update their details in the system.
• Handle complaints, resolve issues, or escalate to the relevant department.
• Make outbound calls for follow-ups, reminders, and promotional offers.
• Maintain records of conversations and ensure accurate data entry.
• Work closely with the sales and operations team to ensure smooth coordination.
• Meet daily/weekly targets for calls and registrations.

Requirements

• Language: Fluent in Arabic (mandatory), basic English preferred.
• Previous experience in call center, telemarketing, or customer service (preferred).
• Good communication and problem-solving skills.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work under pressure and handle multiple calls.
• Positive attitude, patience, and strong customer service orientation.

Job Type: Full-time

Pay: QAR2, QAR2,500.00 per month

Job description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Microsoft Office Skills

Requirements:

• Fluent in Arabic (spoken and written) – Essential
• Good command of English – Preferred or required depending on business needs
• Previous experience in a call center or customer service role is an advantage
• Excellent communication and interpersonal skills
• Patience, empathy and ability to handle pressure
• Basic computer and typing skills
• Ability to work in shifts, including weekends and holidays, if required

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Application Question(s):

• Are you ready to join immediately with N O C?

Experience:

• Call Center Agent: 2 years (Required)

Language:

• Arabic (Required)

• Handle inbound and outbound calls in a courteous and professional manner.
• Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
• Record and update customer information in the CRM system.
• Escalate complex queries or complaints to the relevant department for resolution.
• Follow communication "scripts" when handling different topics.
• Ensure high levels of customer satisfaction by delivering a positive experience.
• Meet or exceed performance targets (call handling, response time, quality, etc.).
• Support other team members and contribute to continuous service improvement.

Requirements:

• Male candidates preferred.
• Bilingual proficiency: Arabic & English (spoken and written).
• High school diploma or bachelor's degree preferred.
• Minimum 6 months - 1 year of experience in a call center or customer service role.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with call center technology and CRM systems is an advantage.
• Customer-oriented attitude with problem-solving skills.

Job Type: Full-time

Pay: Up to QAR4,150.00 per month

Job Title: Call Center Agent / Helpdesk Operator (Arabic Speaker)

Location: Doha, Qatar

Start Date: ASAP

Job Description:

We are looking for a motivated and professional Call Center Agent / Helpdesk Operator to join our team. The ideal candidate must be fluent in Arabic and English, with excellent communication and customer service skills.

Requirements:

• Fluent in Arabic (mandatory) and English
• Previous experience in call center / customer service roles
• Valid QID in Qatar
• Strong communication and problem-solving skills
• Ability to join immediately

What We Offer:

• Competitive salary package (Basic + Allowances)
• Professional work environment
• Career growth opportunities

How to Apply:

• Send your CV to -
• Or WhatsApp messages only, no calls)
• Please mention "Call Center Agent" in the subject line

Only shortlisted candidates will be contacted.

Job Type: Full-time

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you're savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life's most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.

• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:

• Exclusive training and leadership development programs

• Recognition and rewards for exceptional service

• Preferential Members Rates at Marriott Hotels Globally

• Dining & Wellness discounts for your family and you

• Medical Insurance Coverage

• An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Join our dynamic team as a Call Center Agent and help us deliver exceptional customer experiences

Languages Required:

• Bilingual speakers in any of the following combinations:
• Malayalam / Hindi/ Telugu / English
• Arabic / English

Key Qualifications:

• Previous experience in customer service (call center).
• Background in the automotive industry is an advantage.
• Excellent communication and interpersonal skills.
• Ability to manage challenging customer situations with professionalism and empathy.
• Strong problem-solving skills and a proactive, customer-first mindset.

If you're passionate about customer service and thrive in a fast-paced setting, we'd love to hear from you

Job Type: Full-time

Pay: From QAR4,000.00 per month

Experience:

• customer service or call center: 2 years (Required)
• Qatar: 2 years (Preferred)

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Type: Part-time

Pay: Up to QAR1,750.00 per month

Expected hours: 30 per week

Language:

• English & Arabic (Required)

• Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.
• De-escalate situations with dissatisfied customers by offering patient support and professional assistance.
• Make outbound calls to inform clients and customers about the company's new products, services, and policies.
• Guide callers through troubleshooting, navigating the company website, or using products and services.
• Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.
• Work closely with other call center team members to deliver excellent customer service.
• Assist in training new employees on customer service processes and company policies.
• Use Microsoft Office tools to manage data and reports.

Requirements:

• Fluent in Bangla and Hindi (spoken and written) – Essential
• Basic understanding of English – Preferred
• Previous experience in a call center or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Patience, empathy, and the ability to handle customer pressure professionally.
• Basic computer and typing skills.
• Willingness to work in shifts, including weekends and holidays, if required.

Job Type: Full-time