66 Call Center jobs in Doha

Overview

We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.

• Lead and develop a team of call center agents to deliver exceptional customer service.
• Oversee daily operations, including staff scheduling, performance monitoring, and training.
• Identify and implement process improvements to enhance service efficiency and quality.
• Monitor call quality through ongoing evaluation and a robust monitoring process.
• Generate and analyze operational reports to support management decisions and strategic goals.
• Foster a patient-focused environment and uphold high standards of conduct.

• Bachelor's degree or equivalent qualification.
• 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
• A minimum of 2 years in a team lead or supervisory position.
• Advanced proficiency in Microsoft Office suite and Outlook.
• Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
• Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
• Fluency in both English and Arabic is mandatory.
• Experience in managing shift staffing and ensuring efficient workforce coverage.

• Experience within a healthcare-specific call center environment.
• Strong background in recommending and implementing call center process and policy improvements.
• Excellent collaboration and teamwork skills for working with management on strategic goals.
• Demonstrated commitment to continuous learning and professional growth.
• High levels of integrity and a strong understanding of professional ethics.

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We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service.

You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality.

You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.

• Bachelor's degree or equivalent qualification.
• Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
• Professional fluency in both written and spoken English and Arabic is mandatory.
• Proficiency in basic computer skills, including Microsoft Office and Outlook.
• Demonstrated ability to accurately document notes and information in call center tools.
• Proven troubleshooting skills with a focus on providing first-time resolution.
• Ability to adhere to strict work schedules and maintain high service quality standards.
• Experience with internal communication functions like staff paging and messaging.

• Experience in a Health Care Call Center environment.
• Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems.
• Experience in coordinating and executing emergency workflows.
• A strong track record of maintaining courtesy and professionalism in high-pressure situations.
• Familiarity with participating in regular coaching and training for performance improvement.

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Call Center Agent (Arabic & English Speaker)

We are looking for a Call Center Agent who is a native Arabic speaker and fluent in English to join our customer service team (Call Centre).

Requirements:

• Minimum 2 year of experience in customer service or call center
• Must have a valid QID
• Ready to join immediately
• Age below 35 years

Employment Type

• Full Time

Company Industry

• Telecom
• ISP

Department / Functional Area

• Cashier
• Teller

Keywords

• Customer Service Representative
• Problem Solving
• Support Agent
• Customer Service
• Call Centre

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