143 Concierge jobs in Qatar

Concierge Assistant - Entry Level (Indian Nationals Preferred)

We are seeking a friendly and motivated Concierge Assistant to join our team in Al-Rayyan, Qatar. This is an entry-level position that does not require English proficiency or prior experience, making it perfect for students or those looking to start their career.

As a Concierge Assistant, you will be responsible for providing exceptional customer service to our guests, assisting with check-in and check-out procedures, and handling any requests or inquiries they may have. You will also be responsible for maintaining the cleanliness and organization of the lobby area.

The ideal candidate should be an Indian national with a positive attitude and strong communication skills. You must also have your own visa to work in Qatar. No previous experience is required as training will be provided on-the-job.

This is a great opportunity for students looking to gain work experience or anyone seeking an entry-level position in the hospitality industry. If you are a friendly and hardworking individual with a passion for customer service, we would love to hear from you!

Concierge Assistant (Indian/Malayalee) in Al-Rayyan, Qatar

We are seeking a friendly and efficient Concierge Assistant to join our team in Al-Rayyan, Qatar. As an Indian/Malayalee Concierge Assistant, you will be responsible for providing exceptional customer service to our guests and ensuring their needs are met during their stay.

1. Greet guests with a warm welcome and provide information about the hotel and surrounding area
2. Assist guests with check-in and check-out procedures, including processing payments and handling special requests
3. Respond to guest inquiries and recommend local restaurants, attractions, and activities
4. Arrange transportation or reservations for guests as needed
5. Handle guest complaints professionally, escalating to management when necessary
6. Maintain a clean and organized lobby area
7. Assist with luggage handling when needed

• Fluent in English; additional languages are an asset
• Previous customer service experience preferred but not required
• Able to work flexible hours, including evenings, weekends, and holidays
• 12th pass certificate required
• Willing to work without accommodation provided
• Valid visa and ticket to be provided by the company

We offer a competitive compensation and benefits package. If you are friendly, outgoing, and passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

This job posting is active and accepting applications.

Job Description

Assist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property.

Adhere to the policies & procedures of Alfardan Properties' Quality Management System.

Responsibilities

Competent awareness of the offered facilities and services of the property;
Know tenants and senior management by name;
Provide directions to tenants/guests within and outside the property;
Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner;
Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests;
Answer questions in regards to The Concierge mobile application and monitors bookings and user registrations;
Handle incoming and outgoing mail services;
Ensure that messages received by the Concierge are promptly communicated to the concerned person;
Know the names, designations, functions and office locations of the companies' members managed by Alfardan Group;
Ensure full liaison with other members of the team;
Keep an open loop communication with Chief Concierge, Property Manager and other department heads;
Participate in Concierge departmental meetings and trainings;
Coordinate all relevant information, complaints and feedback immediately to Customer Service;
Keep and update record of recreational facilities information (and bookings if needed);
Keep and update record of calls and messages;
Report any incidents happening within the property;
Ensure confidentiality of tenants' information;
Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline;
Implement the shift handover procedures;
Carry out other duties required to ensure smooth operation;
Follow tasks' and projects' assignments;

Skills

Minimum Requirements

2 years of professional experience in Customer Service related industry;
Fluently speaks, effectively writes and articulately communicates using the English language;
Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric;

Qualifications

Bachelor's Degree in Hospitality/Tourism or similar;

Required Experiences

2 years of professional experience in Customer Service related industry;
Work experience in luxury hospitality preferred;

Physical Attributes

Presentable and minimum 1.58m in height;

Job Notes

Characteristics required: Curious, Creative, Confident, Competent, Courteous, Positive Attitude;

Overview

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you're savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life's most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:

• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential Members Rates at Marriott Hotels Globally
• Dining & Wellness discounts for your family and you
• Medical Insurance Coverage
• An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.