Explore numerous customer service job opportunities in 63 Customer Service jobs in Doha
Reservations Manager
Doha, Doha
Deka Minas (Pty) Ltd
Posted 23 days ago
Job Viewed
Job Description
We are looking for a detail-oriented and proactive Reservations Manager to lead the reservations department at our luxury 5-star hotel in Qatar. The ideal candidate will oversee all room reservations, maximize occupancy and revenue, and ensure exceptional service standards for individual and group bookings. You will work closely with the sales, revenue, and front office teams to ensure seamless operations and guest satisfaction. Key Responsibilities : Manage the day-to-day operations of the reservations team, ensuring prompt and accurate processing of all room bookings (FIT, groups, corporate, OTA, etc.). Maximize room revenue by implementing yield management and upselling strategies in collaboration with the Revenue Manager. Maintain availability, rates, and restrictions in the Property Management System (PMS) and Channel Manager. Train, supervise, and evaluate reservations staff to ensure top performance and adherence to brand standards. Monitor and respond to reservations correspondence, emails, and phone calls in a timely, professional manner. Coordinate group reservations with Sales and Events teams, ensuring correct rooming lists, billing arrangements, and special requests are handled efficiently. Prepare daily, weekly, and monthly occupancy forecasts and reservation-related reports. Conduct regular audits of reservation entries and market segments to ensure data accuracy and proper rate coding. Maintain strong relationships with corporate clients, travel agents, tour operators, and third-party booking platforms. Ensure guest preferences, VIP notes, and loyalty program details are recorded and communicated to relevant departments. Requirements : Degree or diploma in Hospitality Management or a related field. Minimum 3–5 years of experience in a reservations leadership role in a 4- or 5-star hotel. Proficient in hotel PMS systems (Opera, Protel, or similar) and channel / distribution management tools. Strong understanding of revenue management principles and online booking channels. Excellent communication, leadership, and organizational skills. High attention to detail, with the ability to multitask and handle pressure. Fluent in English; Arabic or other languages is an advantage.
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0
Customer Service Representative
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
**We are looking to hire a qualified Customer Service Officer to join our dynamic team.**
- Provide guests with an exceptional event/customer service experience
- Be alert and ready to provide to always assist guests
- Answer any event related questions for guests
- Inform Guests of event programming and activities
- Liaise with or escalate guest concerns to relevant departments where necessary
- Direct guests to site specific areas when requested - FnB, Restrooms, Medical Emergency tents etc.
- Assist in guiding guests towards various event areas after security screening
- Assist with crowd flow and management from main entrance towards activity areas
- Assist guests with any immediate questions upon entry
**Job Types**: Full-time, Permanent
**Salary**: QAR4,500.00 - QAR5,000.00 per month
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer Service Officer: 1 year (required)
**Language**:
- English (required)
- Provide guests with an exceptional event/customer service experience
- Be alert and ready to provide to always assist guests
- Answer any event related questions for guests
- Inform Guests of event programming and activities
- Liaise with or escalate guest concerns to relevant departments where necessary
- Direct guests to site specific areas when requested - FnB, Restrooms, Medical Emergency tents etc.
- Assist in guiding guests towards various event areas after security screening
- Assist with crowd flow and management from main entrance towards activity areas
- Assist guests with any immediate questions upon entry
**Job Types**: Full-time, Permanent
**Salary**: QAR4,500.00 - QAR5,000.00 per month
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer Service Officer: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative (Receptionist)
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
We are hiring a **customer service representative** to manage customer queries and complaints.
**Note: CVs with photograph will only be shortlisted**
**Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- High school diploma/GED.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Strong listening and sales skills.
- Ability to achieve targets.
**Salary**: QAR4,500.00 per month
Application Question(s):
- Are you currently residing in Qatar?
**Experience**:
- Customer Service Representative: 2 years (required)
License/Certification:
- QID (required)
**Note: CVs with photograph will only be shortlisted**
**Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- High school diploma/GED.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Strong listening and sales skills.
- Ability to achieve targets.
**Salary**: QAR4,500.00 per month
Application Question(s):
- Are you currently residing in Qatar?
**Experience**:
- Customer Service Representative: 2 years (required)
License/Certification:
- QID (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Cashier
Doha, Doha
PS Tech
Posted 1 day ago
Job Viewed
Job Description
Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.
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3
Customer Service Agent
Doha, Doha
Management Solutions International MSI
Posted 5 days ago
Job Viewed
Job Description
Guest Assistance:
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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4
Customer Service Executive
Doha, Doha
Premium Solutions
Posted 13 days ago
Job Viewed
Job Description
Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to
with " Customer Service Executive
– Qatar" in the subject line.
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with " Customer Service Executive
– Qatar" in the subject line.
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5
Customer Service Supervisor
Doha, Doha
Confidential Company
Posted 19 days ago
Job Viewed
Job Description
At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows , customer service needs and Terminal facility functionalities .
Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Customer Service Supervisor Jobs also searched
#J-18808-Ljbffr
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6
Customer Service Executive
Doha, Doha
Aamotors
Posted 25 days ago
Job Viewed
Job Description
Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services. Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery. Provide regular updates to customers on service progress and follow up as needed. Recommend and upsell additional services based on customer needs and vehicle condition. Maintain and update accurate customer records. Prepare service-based invoices and assist with billing documents. Resolve customer complaints and ensure a smooth, satisfying service experience.
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7
Customer Service Advisor
Doha, Doha
Commercial Bank
Posted 27 days ago
Job Viewed
Job Description
Job Summary
Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers’ transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client’s product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.
Key Accountabilities
Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs Build sustainable relationships and trust with customer through open and engaged communication model Well presented in terms of manners, dress, turnout and client attitude. Identify and assess client needs holistically at point of contact & deliver delightful experiences Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions. Generate sales leads at point of contact based on assessment of client needs. Provide accurate, valid and complete information by using the right tools & process Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Tracking customer experiences across online and offline channels. Collaborating with other Retail teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints Identifying customer needs and taking proactive steps to maintain positive experiences. Developing feedback surveys Scheduling in-person and video meetings with customers & prospects as and when needed. Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Education
Bachelor’s Degree, in Business-related major #J-18808-Ljbffr
Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers’ transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client’s product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.
Key Accountabilities
Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs Build sustainable relationships and trust with customer through open and engaged communication model Well presented in terms of manners, dress, turnout and client attitude. Identify and assess client needs holistically at point of contact & deliver delightful experiences Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions. Generate sales leads at point of contact based on assessment of client needs. Provide accurate, valid and complete information by using the right tools & process Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Tracking customer experiences across online and offline channels. Collaborating with other Retail teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints Identifying customer needs and taking proactive steps to maintain positive experiences. Developing feedback surveys Scheduling in-person and video meetings with customers & prospects as and when needed. Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Education
Bachelor’s Degree, in Business-related major #J-18808-Ljbffr
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8
Arabic Customer Service
Doha, Doha
سري
Posted today
Job Viewed
Job Description
**Customer Service**
Job Location: Qatar
Qualifications/Skills:
Bachelor's degree or diploma in the same field.
Min. 3 years of experience in Customer Service
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English & Arabic (required)
Job Location: Qatar
Qualifications/Skills:
Bachelor's degree or diploma in the same field.
Min. 3 years of experience in Customer Service
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English & Arabic (required)
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9